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Spyware / Malware / Virus Removal

[Resolved] Windows Vista infected

15 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
On a vista computer, attempting to update windows produces a message "can't dwnload" and indicating 75 updates are needed. Computer will freeze and can only be turned off by powering down with shut off button.
Post #2
[external image: Posted Image]

DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.


The issues with your computer that you list, doesn't appear to be related to Malware/Spyware/Virus but we can have a look.


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
[external image: Posted Image]
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste". .
Post #3
I won't be able to work on this computer until the next few days. Hopefully that will be as soon as tomorrow. I know that you close posts in 3 days if you do not hear an answer from me. Just trying to "stay in line".
Post #5

[external image: Posted Image]

DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.


The issues with your computer that you list, doesn't appear to be related to Malware/Spyware/Virus but we can have a look.


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
[external image: Posted Image]
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste". .


Here are the results of the scan you requested.

Malwarebytes' Anti-Malware 1.43
Database version: 3504
Windows 6.0.6000
Internet Explorer 7.0.6000.16386

1/6/2010 2:53:15 PM
mbam-log-2010-01-06 (14-53-15).txt

Scan type: Quick Scan
Objects scanned: 125432
Time elapsed: 5 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tejabisuni (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\inixs (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\ProgramData\92516023 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\ProgramData\92516023\92516023.bat (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Users\Joel\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
Post #8
Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Note: Combofix will run without the Recovery Console installed.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Post #9
Combofix has been running 25 minutes and seems to be "stuck" with message on blue screen"attempting to create a new restore point". Windows has reported from its security center that the computer has no virus protection. Windows defender is on and I can't seem to find a way to turn it off. After the last scan an Error message appeared "Error loading c:\progra-2\suhidonu\suhidonu.dll The specified module could not be found" Click OK and msg box closes. Should I hunt for antivirus programs antisypware programs and restart ComboFix? Or should I wait? the computer belongs to my adult daughter so I am not that familiar with it.
Post #11
ComboFix 10-01-04.01 - Joel 01/06/2010 20:34:52.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.2045.1327 [GMT -8:00]
Running from: c:\users\[removed]\Desktop\ComboFix.exe
SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\$recycle.bin\S-1-5-21-1400113804-1914402855-3429530994-500
c:\$recycle.bin\S-1-5-21-2152478756-3922319563-605102323-500
c:\$recycle.bin\S-1-5-21-3522826840-30717394-194444097-500

.
((((((((((((((((((((((((( Files Created from 2009-12-07 to 2010-01-07 )))))))))))))))))))))))))))))))
.

2010-01-07 04:42 . 2010-01-07 04:42 ——– d—–w- c:\users\Theresa\AppData\Local\temp
2010-01-07 04:42 . 2010-01-07 04:42 ——– d—–w- c:\users\Default\AppData\Local\temp
2010-01-07 04:42 . 2010-01-07 04:42 ——– d—–w- c:\users\Sean\AppData\Local\temp
2010-01-07 04:42 . 2010-01-07 04:42 ——– d—–w- c:\users\Peggy\AppData\Local\temp
2010-01-06 22:24 . 2010-01-06 22:24 ——– d—–w- c:\users\Joel\AppData\Local\Adobe
2009-12-25 23:25 . 2009-12-25 23:34 ——– d—–w- c:\windows\7E7D778E121D4BBDBA29FAA81B9FBD8C.TMP
2009-12-25 23:25 . 2009-12-25 23:26 ——– d—–w- c:\program files\Common Files\Wise Installation Wizard
2009-12-25 23:25 . 2009-12-25 23:25 28696928 —-a-w- c:\programdata\Leapfrog\LeapFrog Connect\Updates\UPCInstaller.exe
2009-12-25 23:23 . 2009-12-25 23:23 4852064 —-a-w- c:\programdata\Leapfrog\LeapFrog Connect\Updates\Leapster2Plugin.exe
2009-12-25 23:23 . 2009-12-25 23:26 ——– d—–w- c:\program files\LeapFrog
2009-12-25 23:23 . 2009-12-25 23:23 ——– d—–w- c:\programdata\Leapfrog
2009-12-25 23:14 . 2009-12-25 23:14 658184 —-a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
2009-12-24 23:53 . 2009-12-24 23:53 ——– d—–w- c:\users\Theresa\AppData\Roaming\Malwarebytes
2009-12-08 20:08 . 2009-12-08 20:08 ——– d—–w- c:\users\Theresa\AppData\Roaming\AdobeUM

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-01-07 00:00 . 2009-02-12 17:27 117856 —-a-w- c:\users\Joel\AppData\Local\GDIPFONTCACHEV1.DAT
2010-01-06 23:53 . 2007-02-17 12:55 ——– d—–w- c:\program files\Microsoft Works
2010-01-06 22:34 . 2009-02-19 23:59 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-01-05 03:18 . 2009-02-18 00:53 117856 —-a-w- c:\users\Peggy\AppData\Local\GDIPFONTCACHEV1.DAT
2010-01-04 15:45 . 2009-04-24 17:41 117856 —-a-w- c:\users\Theresa\AppData\Local\GDIPFONTCACHEV1.DAT
2010-01-03 20:55 . 2010-01-03 20:54 ——– d—–w- c:\users\Sean\AppData\Roaming\GTek
2010-01-03 20:54 . 2010-01-03 20:54 ——– d—–w- c:\users\Sean\AppData\Roaming\ATI
2010-01-03 20:54 . 2010-01-03 20:54 117856 —-a-w- c:\users\Sean\AppData\Local\GDIPFONTCACHEV1.DAT
2009-12-30 22:55 . 2009-02-19 23:59 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-30 22:54 . 2009-02-19 23:59 19160 —-a-w- c:\windows\system32\drivers\mbam.sys
2009-12-02 20:33 . 2007-02-17 12:57 ——– d—–w- c:\program files\Google
2009-11-17 16:26 . 2007-02-17 12:53 ——– d—–w- c:\programdata\Microsoft Help
2009-11-17 02:34 . 2009-11-17 02:34 45056 —-a-r- c:\users\Theresa\AppData\Roaming\Microsoft\Installer\{578145B3-3831-4D85-BB53-4A9D90F821DE}\NewShortcut89_1D243F0013894C63A7E9B17E967D1901.exe
2009-11-17 02:34 . 2009-11-17 02:34 45056 —-a-r- c:\users\Theresa\AppData\Roaming\Microsoft\Installer\{578145B3-3831-4D85-BB53-4A9D90F821DE}\NewShortcut84_1D243F0013894C63A7E9B17E967D1901.exe
2009-11-17 02:34 . 2009-11-17 02:34 45056 —-a-r- c:\users\Theresa\AppData\Roaming\Microsoft\Installer\{578145B3-3831-4D85-BB53-4A9D90F821DE}\NewShortcut83_1D243F0013894C63A7E9B17E967D1901.exe
2009-11-17 02:34 . 2009-11-17 02:34 45056 —-a-r- c:\users\Theresa\AppData\Roaming\Microsoft\Installer\{578145B3-3831-4D85-BB53-4A9D90F821DE}\NewShortcut80_1D243F0013894C63A7E9B17E967D1901.exe
2009-11-17 02:34 . 2009-11-17 02:34 ——– d—–w- c:\program files\WebEx
2009-11-10 16:19 . 2009-10-30 08:34 ——– d—–w- c:\programdata\suhidonu
2009-11-03 04:42 . 2009-10-03 07:15 195456 ——w- c:\windows\system32\MpSigStub.exe
2009-11-24 19:26 . 2009-11-24 19:26 119808 —-a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
2007-02-17 20:24 . 2007-02-17 20:23 8192 –sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2009-04-30 00:19 583312 —-a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2009-04-30 00:19 583312 —-a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2009-04-30 00:19 583312 —-a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-02-12 1232896]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2006-11-02 125440]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2006-11-02 201728]
"AROReminder"="c:\program files\Advanced Registry Optimizer\ARO.exe" [2008-08-22 2084480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2006-11-02 1004136]
"SigmatelSysTrayApp"="sttray.exe" [2006-11-22 303104]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2006-09-29 151552]
"ATICCC"="c:\program files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-07-11 90112]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2009-11-24 30192]
"Carbonite Backup"="c:\program files\Carbonite\Carbonite Backup\CarboniteUI.exe" [2009-04-30 669840]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-12-30 1389904]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-9-23 29696]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-2-17 45056]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

R2 SBSDWSCService;SBSD Security Center Service;c:\program files\Spybot - Search & Destroy\SDWinSec.exe [2/19/2009 3:59 PM 1153368]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [9/22/2009 3:04 PM 133104]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2/17/2007 4:57 AM 30192]
.
Contents of the 'Scheduled Tasks' folder

2009-02-20 c:\windows\Tasks\AWC Startup.job
- c:\program files\IObit\Advanced SystemCare 3\AWC.exe [2009-02-20 23:54]

2009-11-01 c:\windows\Tasks\GoogleUpdateTaskMachineCore1ca5b46366fb94d.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-09-22 23:04]

2009-10-06 c:\windows\Tasks\NSSstub.job
- c:\windows\System32\Adobe\Shockwave 11\nssstub.exe [2009-07-07 17:54]

2009-11-28 c:\windows\Tasks\User_Feed_Synchronization-{5663D4D2-46F4-40C5-9D4B-A5890EE31ABD}.job
- c:\windows\system32\msfeedssync.exe [2006-11-02 09:45]

2009-03-22 c:\windows\Tasks\User_Feed_Synchronization-{FCBD0FE5-62AB-42D4-83F7-833294FFB2F9}.job
- c:\windows\system32\msfeedssync.exe [2006-11-02 09:45]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
FF - ProfilePath - c:\users\Joel\AppData\Roaming\Mozilla\Firefox\Profiles\mdubj9no.default\
FF - component: c:\program files\Mozilla Firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\program files\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\Google\Update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-takorevof - c:\progra~2\suhidonu\suhidonu.dll



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-01-06 20:42
Windows 6.0.6000 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aac\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aif\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aifc\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aiff\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.au\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.flac\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.m3u\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.m4a\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.mid\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.midi\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.mp3\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.mp4\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.ogg\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pcm\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pls\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.snd\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.spx\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.wav\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.wma\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'Explorer.exe'(3692)
c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
Completion time: 2010-01-06 20:46:54
ComboFix-quarantined-files.txt 2010-01-07 04:46

Pre-Run: 181,971,570,688 bytes free
Post-Run: 181,579,038,720 bytes free

- - End Of File - - 040E0B278AE65C9DD587E2AFD255D53B
Post #12
Get a free anti-virus program.

Only run one AVG at a time.


Use an AntiVirus Software - Choose only one - More than one will conflict. It is very important that your computer has anti-virus software running to protect against viruses. Update Antivirus prior to manual scans as necessary or as used. Please only choose one, having more than one can cause problems, such as crashes and your computer to slow down.


Run a full scan and let us know what it finds along with a new HijackThis log.

Also please describe how your computer behaves at the moment
Post #13
AVG installation failed. "Error MSVC Redistributables installation failed. Installation cannot continue." A log was produced (avg9inst.log) but cannot be copied and pasted. My daughter told me that AVG Free was on the computer before troubles started. Could it have been removed by malware? I could try it again or try another free antivirus. Also, I did not get directions to run Hijackthis so will need the link. Am writing this on another computer as the sick computer was constantly displaying "circle" (vista's hour glass) and had to be manually powered off.
Post #15
AVG Free will not install on this computer. Used the link you provided and am running as administrator. I had to try all the possibilities on the AVG web page regarding that error but it will not install. Can I try a different free antivirus?

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