BitDefender Cannot Clean!

Hello, I am running Microsoft XP on this computer (I know description says Vista). This is our computer that we built ourselves and we run BitDefender Internet Security 2009. We have been having an issue with the computer running extremely slow and taking long periods of time to open programs and close them. We think it may be a virus so we checked the scan logs from BD: Remaining issues:Object Name Threat Name Final Status
C:\System Volume Information\_restore{86C60EF7-362D-4EF7-BB10-5790DE3892B4}\RP486\A0137948.exe Application.Generic.280568 Disinfect Failed

That is what we get. When I tried to research this, not much information could be found, so I decided to post on the forums. Here is a hijackthis log from the scan:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:25:04 PM, on 12/23/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Program Files\Common Files\Iconix\IconixService.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\java.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe
C:\Program Files\Iconix\OEAddOn\OEdmn_5.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\Program Files\Saitek\SD6\Software\ProfilerU.exe
C:\Program Files\Saitek\SD6\Software\SaiMfd.exe
C:\Program Files\Brownie\BrstsWnd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Linksys\Linksys EasyLink Advisor\Linksys EasyLink Advisor.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\WINDOWS\vVX3000.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Documents and Settings\Tim\Local Settings\Application Data\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
C:\Program Files\Brownie\brpjp04a.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\DOCUME~1\Tim\LOCALS~1\Temp\Temporary Directory 10 for pbsetup.zip\pbsetup.exe
C:\DOCUME~1\Tim\LOCALS~1\Temp\Temporary Directory 11 for pbsetup.zip\pbsetup.exe
C:\DOCUME~1\Tim\LOCALS~1\Temp\Temporary Directory 12 for pbsetup.zip\pbsetup.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\aol\1207341651\ee\aolsoftware.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\AOL 9.1\waol.exe
C:\Program Files\AOL 9.1\shellmon.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: IAOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL Toolbar\aoltb.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: IconixBHOClass Class - {761233B6-F228-49E4-8F6B-668499D4E55A} - C:\Program Files\Iconix\IEAddOn\IconixBHO_41.dll
O2 - BHO: AOL Toolbar Loader - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL Toolbar\aoltb.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: 100% Free Hearts Toolbar Helper - {CBD540A1-DEFE-4DF9-80F6-ECB8684F7C73} - C:\Program Files\100% Free Hearts Toolbar\v3.3.0.1\100%_Free_Hearts_Toolbar.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Search Assistant - {F0626A63-410B-45E2-99A1-3F2475B2D695} - C:\Program Files\SGPSA\BHO.dll
O2 - BHO: XBTBPos00 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll
O3 - Toolbar: 100% Free Hearts Toolbar - {26D0D2D9-63E6-4F90-9D78-E68FC5704BAC} - C:\Program Files\100% Free Hearts Toolbar\v3.3.0.1\100%_Free_Hearts_Toolbar.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL Toolbar\aoltb.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O3 - Toolbar: Fast Browser Search Toolbar - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" TRAY
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1207341651\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IconixOEAddOn] "C:\Program Files\Iconix\OEAddOn\OEdmn_5.exe"
O4 - HKLM\..\Run: [EPSON PictureMate] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O5 "LPT1:" /M "PictureMate"
O4 - HKLM\..\Run: [EPSON PictureMate (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P26 "EPSON PictureMate (Copy 1)" /O6 "USB001" /M "PictureMate"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"
O4 - HKLM\..\Run: [ProfilerU] C:\Program Files\Saitek\SD6\Software\ProfilerU.exe
O4 - HKLM\..\Run: [SaiMfd] C:\Program Files\Saitek\SD6\Software\SaiMfd.exe
O4 - HKLM\..\Run: [BrStsWnd] C:\Program Files\Brownie\BrstsWnd.exe Autorun
O4 - HKLM\..\Run: [WebEx Document Loader] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P21 "WebEx Document Loader" /O26 "WebEx Document Loader Port" /M "Stylus C84"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [LELA] "C:\Program Files\Linksys\Linksys EasyLink Advisor\Linksys EasyLink Advisor.exe" /minimized
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [EPSON PictureMate (Copy 2)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P26 "EPSON PictureMate (Copy 2)" /O6 "USB004" /M "PictureMate"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SGPUpdater] C:\Program Files\Search Guard PlusU\sgpUpdaters.exe
O4 - HKLM\..\Run: [FBSearch] C:\Program Files\Search Guard Plus\SearchGuardPlus.exe
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Tim\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.1\AOL.EXE" -b
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: &AOL Toolbar Search - C:\Documents and Settings\All Users\Application Data\AOL\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {400A6CFA-E326-4d61-A90C-9AD75358DC5F} - C:\Program Files\Iconix\IEAddOn\IconixBHO_41.dll
O9 - Extra 'Tools' menuitem: Email ID Preferences - {400A6CFA-E326-4d61-A90C-9AD75358DC5F} - C:\Program Files\Iconix\IEAddOn\IconixBHO_41.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {BC3F6B6D-2E49-4603-B028-7411655713F3} - C:\Program Files\Iconix\IEAddOn\IconixBHO_41.dll
O9 - Extra 'Tools' menuitem: About Email ID - {BC3F6B6D-2E49-4603-B028-7411655713F3} - C:\Program Files\Iconix\IEAddOn\IconixBHO_41.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4E218431-2F07-40BD-A9D3-035324C1F13F} (DyynoX Class) - http://webserver.dyyno.com/DyynoClient/DyynoCAB.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1207876975868
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Iconix Update Service (IconixService) - Unknown owner - C:\Program Files\Common Files\Iconix\IconixService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Linksys Updater (LinksysUpdater) - Unknown owner - C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

–
End of file - 16319 bytes

Any help would be greatly appreciated, as well as any opinions on what the problem may be, I can also post specs if needed.

Thanks, Peter