[Closed] HJT log won't create and then becomes unusable

I'm pretty sure I've got malware although this is a friends PC. I ran avg antivirus and it detect a lot of viruses but no help. My symptoms are I can't get online, my theme is the basic (old) windows theme. When I try to install malware bytes I receive the error I get Runtime error 372. 'Failed load control vbalGrid from vbalsgrid6.ocx. your version of vbalsgrid6.ocx may be outdated. make sure you are using the version of the control that was provided with your application. I've ran Hijackthis however the log doesn't seem to generate anywhere and then Hijack this executable becomes unusable. Any help would be appreciated. B

Hi,

Run this program on any USB sticks you have as we will need to transfer programs and logs back and forth to the infected machine:

Download Flash_Disinfector.exe from HERE and save it to your desktop.

• Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
• The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
• Wait until it has finished scanning and then exit the program.
• Reboot your computer when done.

Please download the following programs to another computer and transfer to the infected computer via USB

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.

• Disable any script blocking protection
• Double click dds.pif to run the tool.
• When done, two DDS.txt's will open.
• Save both reports to your desktop.

—————————————————
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT


[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.

• Extract the contents of the zipped file to desktop.
• Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
• If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
  
  [external image: Posted Image]
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following …
  • Sections
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and post it in your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

Due to inactivity this topic will be closed. If you need help please start a new thread.