In the right panel, you will see several boxes that have been checked. Uncheck the following …
Sections
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and post it in your next reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Hi and thank you for responding!!
here are the 2 texts i got from DDS:
[attachment removed][attachment removed]
GMer taking a long time scanning, so post later
Download ComboFix from one of the following locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
[external image: Posted Image]
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
[external image: Posted Image]
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply. Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Before I use Combofix, I'm just wondering what I should do if my computer if unable to reboot after it is finished, since Ive read somewhere that it is a possibility.
And is it really needed to run combofix, because I really don't want to ruin my computer !
I can't guarantee that something unforeseen wont happen it's always a possibility, with many infections and tools - even antivirus applications can cause the computer to crash.
Combo Fix is the only tool that has built in protection features
it installs erunt backup
it creates a system restore point
and it installs the Recovery Console (just make certain you allow it to do so)
If you follow the instructions exactly and disable all your security programs, you should be OK
But it is up to you whether you wish to continue cleaning.
You should probably change all your passwords for your online accounts and banking institutions and notify your Financial Institutions that your personal information may have been compromised.
You should probably change all your passwords for your online accounts and banking institutions and notify your Financial Institutions that your personal information may have been compromised.
Hi!!!
My ComboFix scan finally finished!
[attachment removed]
*crosses fingers and hopes for good news*
also, i see the file C:\Qoobox\Quarantine\C\WINDOWS\system32\DP.sys.vir
Is it safe to keep it there or will it be deleted once I remove ComboFix?
Please do not touch the items in Qoobox, they are safe there and we will be cleaning that up once you are all clean.
Also you show two AntiVirus products, Avast and Norton, one needs to be uninstalled. Having more than one AV causes system slowdowns, conflicts and crashes.
Please do the following:
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:
Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:
Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')
Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')
Save this file to your desktop, Save this as "CFScript"
Here's how to do that:
1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …
[external image: Posted Image]
Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
When finished, it shall produce a log for you.
Copy and paste the contents of the log in your next reply.
CAUTION:Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
**Note**
When CF finishes running, the ComboFix log will open along with a message box–do not be alarmed. With the above script, ComboFix will capture files to submit for analysis.
Ensure you are connected to the internet and click OK on the message box.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish, so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and clickRemove Selected. <– very important
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.
Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
NEXT
Run an on-line scan with Kaspersky
Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner
1. Click Accept, when prompted to download and install the program files and database of malware definitions. 2. To optimize scanning time and produce a more sensible report for review:
Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.
[external image: Posted Image]
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
In your next reply please include
MBAM Log
Kaspersky report
✨ Ask AI
AI can make mistakes. Check the cited posts. Archived advice can be out-of-date
Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI
![[external image: Posted Image]](http://i266.photobucket.com/albums/ii277/sUBs_/Gmer_initScan.gif){kind=link}