[Resolved] on/off then serious error!
#46
Posted 08 December 2009 - 11:05 PM
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#47
Posted 10 December 2009 - 06:34 AM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#48
Posted 10 December 2009 - 09:00 PM
#49
Posted 10 December 2009 - 10:03 PM
If so,
Please run the Kaspersky online scan:
Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner
1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
- Close any open programs
- Turn off the real time scanner of any existing antivirus program while performing the online scan
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take quite a long time to download.
- Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
- Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
- Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
- Click View scan report at the bottom.
- Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#50
Posted 11 December 2009 - 09:52 PM
I received your message about net nanny
Try the Revo Uninstaller
Download and install the Revo Uninstaller
- Double click the new Revo Uninstaller icon on your desktop to start the program
- Scroll through the listed programs and Right Click on the program you wish to uninstall (Net Nanny)
- From the pop out menu choose Uninstall
- Click Yes to the confirmation dialogue
- In the next window select the Advanced mode
- Click Next to start uninstalling the program
- Answer Yes to confirm the uninstall
- When the program has completed the four steps, click Next to allow the program to search for leftovers
- Once complete, click Next, then Finish
- Repeat the above steps for any other programs you wish to remove.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#51
Posted 12 December 2009 - 02:07 PM
#52
Posted 12 December 2009 - 02:19 PM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#53
Posted 12 December 2009 - 02:41 PM
Edited by andrew2009, 12 December 2009 - 03:02 PM.
#54
Posted 12 December 2009 - 02:52 PM
#55
Posted 12 December 2009 - 03:20 PM
What hhappens when you try and connect to the internet,
I need you to describe things more precisely for me, I need to know what is happening with your PC
Can you connect in safe mode?
Have you tried troubleshooting your connections and resetting:
let's start with this?
Please reset IE
- Go to Start > Control Panel, and choose Network Connections.
- Right click on your default connection, usually Local Area Connection for cable and DSL or Dial-up Connection if you are using Dial-up, and choose Properties.
- Click the Networking tab
- Double-click on the Internet Protocol (TCP/IP) item.
- Write down the settings in case you should need to change them back.
- Select the radio button that says "Obtain DNS servers automatically".
- Click OK twice to get out of the properties screen and restart your computer.
- If not prompted to reboot go ahead and reboot manually.
In I.E.
- Check internet options settings.
- Tools > Internet Options > Connections
- LAN settings
- Choose "automatically detect settings"
- uncheck both proxy settings boxes
In FireFox
- Click on Advanced -> Network -> Setttings…
- the No Proxy option should be selected
If that doesn't help, try this:
Try the IPconfig command.
Go to Start > Run then type: CMD into the run box
You will now see a black DOS-like screen.
Type the following at the command prompt:
IPconfig /release. (Note the space between the "g" and the slash / it needs to be there)
Hit enter Then type:
IPconfig /Renew (Note the space between the "g" and the slash / it needs to be there)
Hit enter
See if you get your connection back
If not try this:
Start - Run - CMD to open a command prompt.
To Reset WINSOCK entries to installation defaults:(type at command prompt)
netsh winsock reset catalog
To Reset TCP/IP stack to installation defaults. (type at command prompt)
netsh int ip reset reset.log
Reboot the machine.
If not try this:
Go to Start > Run > copy/paste the following command into the run box then hit OK
ncpa.cpl
Right click the local area connection icon and select > Repair
If no luck,
Go to Start > Run > copy/paste the following command into the run box then hit OK
devmgmt.msc
Device manager will open
expand the Network Adapters tree and advise if there are any warnings (be specific in description)
Try the trouble shooting steps.
Let me know after which stage if you are able to connect?
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
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#56
Posted 12 December 2009 - 03:39 PM
#57
Posted 12 December 2009 - 03:45 PM
I think it's time to refer you to our techs in the Windows forum HERE.
Please provide the link to this topic so they can see the steps we have taken to try and resolve this.
i will leave this thread open as when your logon issues are resolved, we will need to clean up all our tools:
Title the topic "Unable to boot in Normal Mode"
Then describe the inability to connect , hopefully one of the expert techs will have more ideas for you.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#58
Posted 14 December 2009 - 12:52 PM
#59
Posted 14 December 2009 - 12:55 PM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#60
Posted 17 December 2009 - 07:30 PM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
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