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[Resolved] Malwarebytes Finds 2 hijack.windowsupdates files and cannot
Started by
azstokes
, Nov 10 2009 07:01 AM
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This topic is locked
35 replies to this topic
#31
azstokes
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Posted 12 November 2009 - 05:16 PM
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#32
CatByte
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Posted 12 November 2009 - 05:32 PM
Hi,
Just some housekeeping to do now,
Please do the following:
Please download TFC to your desktop
NEXT
Visit ADOBEand download the latest version of Acrobat Reader (version 9.2)
Having the latest updates ensures there are no security vulnerabilities in your system.
NEXT
Please download JavaRa to your desktop and unzip it to its own folder.
NEXT
Download and run Auslogics Disc Defragmenter http://www.auslogics...defrag/download
NEXT
Follow these steps to uninstall Combofix
NEXT
Now to remove the rest of the tools that we have used in fixing your machine:
If any logs remain after using this tool > right click and delete them.
NEXT
Below I have included a number of recommendations for how to protect your computer against malware infections.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.
Thank you for your patience, and performing all of the procedures requested.
Please respond one last time so we can consider the thread resolved and close it, thank-you.
Just some housekeeping to do now,
Please do the following:
Please download TFC to your desktop
- Close any open windows.
- Double click the TFC icon to run the program
- TFC will close all open programs itself in order to run,
- Click the Start button to begin the process.
- Allow TFC to run uninterrupted.
- The program should not take long to finish it's job
- Once its finished it should reboot your machine, if not, manually reboot to ensure a complete clean
NEXT
Visit ADOBEand download the latest version of Acrobat Reader (version 9.2)
Having the latest updates ensures there are no security vulnerabilities in your system.
NEXT
Please download JavaRa to your desktop and unzip it to its own folder.
- Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions
- Accept any prompts.
- Open JavaRa.exe again and select Search For Updates.
- Select Update Using Sun Java's Website then click Search and click on the Open Webpage button.
- Scroll down to the Java SE Runtime Environment (JRE) option.
- Download and install the latest Java Runtime Environment (JRE) version for your computer.(version 6, update 17)
NEXT
Download and run Auslogics Disc Defragmenter http://www.auslogics...defrag/download
NEXT
Follow these steps to uninstall Combofix
- Click START then RUN
- Now type Combofix /uninstall in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
NEXT
Now to remove the rest of the tools that we have used in fixing your machine:
- Make sure you have an Internet Connection.
- Download OTC to your desktop and run it
- A list of tool components used in the Cleanup of malware will be downloaded.
- If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
- Click Yes to begin the Cleanup process and remove these components, including this application.
- You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
If any logs remain after using this tool > right click and delete them.
NEXT
Below I have included a number of recommendations for how to protect your computer against malware infections.
- It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe.
- Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.
- SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
- SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
- Make Internet Explorer more secure
- Click Start > Run
- Type Inetcpl.cpl & click OK
- Click on the Security tab
- Click Reset all zones to default level
- Make sure the Internet Zone is selected & Click Custom level
- In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
- Next Click OK, then Apply button and then OK to exit the Internet Properties page.
- ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
- MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:- Green to go
- Yellow for caution
- Red to stop
- Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
Here
If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
- NoScript - for blocking ads and other potential website attacks
- Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
- ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
- In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
Think Prevention.
PC Safety and Security--What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.
Thank you for your patience, and performing all of the procedures requested.
Please respond one last time so we can consider the thread resolved and close it, thank-you.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#33
azstokes
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Posted 12 November 2009 - 05:47 PM
First of all thanks so much for all of your help!
I am running TFC at the moment (typing this on another machine) and will then proceed to do the remainder of the items of the list. I have a question for you though. I have not received any windows updates in at least 6 months - should I install all the windows updates after your list or before?
#34
CatByte
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Classroom Administrator
Posted 12 November 2009 - 05:53 PM
Hi,
do them after,
do them manually
do just the critical updates
check the condition of your machine after each update.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#35
azstokes
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Posted 12 November 2009 - 05:58 PM
Will do!- I'll let you know when your list is complete - Thanks
#36
CatByte
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Classroom Administrator
Posted 17 November 2009 - 01:31 PM
Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
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