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[Resolved] 9 trojans, a worm, and corrupt antivirus! Help!


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#76 StormyHaze

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Posted 14 November 2009 - 09:28 PM

Adobe Atmosphere Player for Acrobat and Adobe Reader Adobe Download Manager 2.0 (Remove Only) Adobe Flash Player 10 ActiveX Adobe Flash Player Plugin Adobe Photoshop Album 2.0 Starter Edition Adobe Reader 7.0.5 Adobe Shockwave Player 11 Ainsworth Keyboard Trainer 4 AOL Coach Version 1.0(Build:20030807.3) AOL Coach Version 2.0(Build:20041026.5 en) AOL Instant Messenger AOL Pictures Tools (version 10.4.0.3) AOL Spyware Protection AOL Uninstaller (Choose which Products to Remove) Apple Mobile Device Support Apple Software Update Bonjour Canon Easy-WebPrint EX Canon MP Navigator EX 3.0 Canon MP250 series User Registration Canon Utilities Easy-PhotoPrint EX Canon Utilities My Printer Canon Utilities Solution Menu CardRd81 CCScore Conexant D850 56K V.9x DFVc Modem Conexant SmartHSFi V92 56K DF PCI Modem Control Pad Coupon Printer for Windows CR2 Critical Update for Windows Media Player 11 (KB959772) CueCard (remove only) Dell ResourceCD Dell Solution Center Dell Support DivX Player 2.1 DivX Pro Codec DVDSentry Easy CD Creator 5 Basic ESET Online Scanner v3 ESSBrwr ESSCDBK ESScore ESSCT ESSEMAIL ESSgui ESShelp ESSini ESSPCD ESSSONIC ESSTOOLS ESSTUTOR essvcpt ESSvpaht ESSvpot Eusing Free Registry Cleaner Express Burn Help and Support Customization HighMAT Extension to Microsoft Windows XP CD Writing Wizard HLPIndex HLPSFO Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) HP Driver Diagnostics hp instant support HP Memories Disc hp psc 1200 series IBM Rapid Access Keyboard (III, IIIe) Intel® PRO Network Adapters and Drivers Intel® PROSet iPod for Windows 2006-03-23 iTunes Java™ 6 Update 17 Kodak EasyShare software KSU Malwarebytes' Anti-Malware Microsoft .NET Framework (English) Microsoft .NET Framework (English) v1.0.3705 Microsoft .NET Framework 1.0 Hotfix (KB928367) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB953297) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Antimalware Microsoft Application Error Reporting Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Encarta Encyclopedia Standard 2003 Microsoft Internationalized Domain Names Mitigation APIs Microsoft Money 2003 Microsoft Money 2003 System Pack Microsoft National Language Support Downlevel APIs Microsoft Office PowerPoint Viewer 2003 Microsoft Picture It! Photo 7.0 Microsoft Publisher 2002 Microsoft Security Essentials Microsoft Streets and Trips 2002 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft VC9 runtime libraries Microsoft Windows Journal Viewer Microsoft Word 2002 Microsoft Works 2003 Setup Launcher Microsoft Works 7.0 Microsoft Works Suite Add-in for Microsoft Word Move Networks Media Player for Internet Explorer MSXML 4.0 SP2 (KB925672) MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) Notifier NVIDIA Display Driver NVIDIA Windows 2000/XP Display Drivers OfotoXMI OTtBP OTtBPSDK Photo Viewer s2.5 Pixillion Image Converter PowerDVD Qualxserve Service Agreement QuickTime RealPlayer Security Update for CAPICOM (KB931906) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 8 (KB969897) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB972260) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953155) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) SFR Shareaza 2.3.1.0 SHASTA Shockwave SKIN0001 SKINXSDK Sound Blaster Live! StudioLine Ulead PhotoImpact 8 ESD Uninstall Dual Mode Camera Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB971180) Update for Windows Internet Explorer 8 (KB976749) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB973815) Verizon Online DSL Viewpoint Media Player Visual IP InSight(Verizon Online) VPRINTOL WavePad Sound Editor WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Player 11 Windows Resource Kit Tools - SubInAcl.exe Windows XP Service Pack 3 WinZip WIRELESS Works Suite OS Pack

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#77 CatByte

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Posted 14 November 2009 - 09:41 PM

Hi,

Please do the following:

Visit ADOBEand download the latest version of Acrobat Reader (version 9.2)
Having the latest updates ensures there are no security vulnerabilities in your system.

The MS security Essentials is a good program.

If you wanted to invest in a good security program, i would go with Kaspersky, if you shop around you can get the whole suite for around $60.00 that includes a parental control feature.

Now we just need to clean up our tools:

Please do the following:

Follow these steps to uninstall Combofix

  • Click START then RUN
  • Now type Combofix /uninstall in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image




NEXT

Now to remove the rest of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

Note: If there are any other logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them

    Then consider a password keeper, to keep all your passwords safe.
  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.

  • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

    WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox, IE and chrome.

  • Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
    secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
    blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
    Here


    If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
    • NoScript - for blocking ads and other potential website attacks
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security--What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015


#78 StormyHaze

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Posted 14 November 2009 - 10:23 PM

Wow! Thank you so much! All done! One more quick question, I will probably end up getting the Kaspersky Suite however I won't be able to do that until after Christmas sometime. Can you suggest a good free one until then?

#79 StormyHaze

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Posted 14 November 2009 - 10:33 PM

Oh no, I may have another problem. I'm trying to install that printer and it wont install the drivers. It says a newer version on MD drivers is installed. Also, there are absolutely no divices in the Divice manager in the System Properties under Hardware. Am I doing something wrong?

#80 CatByte

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Posted 14 November 2009 - 10:45 PM

Hi,

Try going to Start> Control Panel >printers and faxes


If the printer is there > delete it and try installing it again



Can you suggest a good free one until then?

Choose from one of these excellent free antivirus programs

Avira AntiVir
Avast

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#81 CatByte

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Posted 14 November 2009 - 10:51 PM

Note: You may need to uninstall the related software as well, in order to start the installation over again.

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#82 StormyHaze

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Posted 14 November 2009 - 10:54 PM

The printer is not there but I uninstalled the old printer and still no go.

#83 StormyHaze

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Posted 14 November 2009 - 11:21 PM

Also, it will not play sound. It says there is no sound device installed on my computer. :-(

#84 CatByte

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Posted 14 November 2009 - 11:42 PM

Hi, OK, couple of things to do: Please do the following: For the printer: uninstall all Canon software and hp psc 1200 series in add/remove programs list - reboot then reinstall following the instructions carefully, some printers need to be attached during installation, some after. For the Sound: Go to Device Manager > Start > Right Click My Computer > Properties > Hardware Tab> Device Manager and right click on your sound driver and choose enable also look to see if there are any errors being reported in Device Manager. Next go to control panel > music or system sounds > sounds and audio devices > audio tab see what is available for playback > choose an audio device for playback if it is just system sounds that are not working ...select a sound theme while there make sure your volume is up and not muted.

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#85 CatByte

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Posted 15 November 2009 - 12:16 AM

Hi, Can you please verify something you mentioned earlier. Is all of Device Manager empty?

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#86 StormyHaze

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Posted 15 November 2009 - 01:54 AM

Yes, all pf device manager is completely empty. This is bad...

#87 CatByte

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Posted 15 November 2009 - 06:41 AM

Your Plug and Play service is probably turned off.

Please try the following:

set the startup type for Plug and Play to Automatic.
To do so, follow these steps:

1. Click Start, click Run, type services.msc and then click OK.

2. Double-click Plug and Play.
If you receive a Configuration Manager message, click OK.

3. In the Startup Type list, click Automatic, and then click OK.

4. Close Services.

5. Restart the computer.

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#88 StormyHaze

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Posted 15 November 2009 - 10:08 AM

You are an angel! We have sound, device manager is full, AND the printer is installed and working! Thank you SO much for your help! You have been super patient with me and I can't thank you enough!

#89 CatByte

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Posted 15 November 2009 - 12:02 PM

Excellent!!! :woot: I'm happy that's all it was. If there are no outstanding issues, you should be good to go. stay safe :wavey: ~CB

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#90 CatByte

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Posted 17 November 2009 - 01:36 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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