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[Resolved] computer running slow; need help please


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#16 Rusheng

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Posted 07 November 2009 - 01:49 PM

Logfile created: 11/7/2009 10:34:06 Lavasoft Ad-Aware version: 8.1.0 User performing scan: Rusheng *********************** Definitions database information *********************** Lavasoft definition file: 149.88 Genotype definition file version: 2009/11/06 10:26:06 ******************************** Scan results: ********************************* Scan profile name: Smart Scan (ID: smart) Objects scanned: 17366 Objects detected: 2 Type Detected ========================== Processes.......: 0 Registry entries: 0 Hostfile entries: 0 Files...........: 0 Folders.........: 0 LSPs............: 0 Cookies.........: 2 Browser hijacks.: 0 MRU objects.....: 0 Removed items: Description: *atdmt* Family Name: Cookies Engine: 1 Clean status: Success Item ID: 408910 Family ID: 0 Description: *atdmt* Family Name: Cookies Engine: 1 Clean status: Success Item ID: 408910 Family ID: 0 Scan and cleaning complete: Finished correctly after 312 seconds *********************************** Settings *********************************** Scan profile: ID: smart, enabled:1, value: Smart Scan ID: folderstoscan, enabled:1, value: ID: useantivirus, enabled:0, value: true ID: sections, enabled:1 ID: scancriticalareas, enabled:1, value: true ID: scanrunningapps, enabled:1, value: true ID: scanregistry, enabled:1, value: true ID: scanlsp, enabled:1, value: true ID: scanads, enabled:1, value: false ID: scanhostsfile, enabled:1, value: false ID: scanmru, enabled:1, value: false ID: scanbrowserhijacks, enabled:1, value: true ID: scantrackingcookies, enabled:1, value: true ID: closebrowsers, enabled:1, value: false ID: filescanningoptions, enabled:1 ID: archives, enabled:1, value: false ID: onlyexecutables, enabled:1, value: true ID: skiplargerthan, enabled:1, value: 20480 ID: scanrootkits, enabled:1, value: true ID: rootkitlevel, enabled:1, value: mild, domain: medium,mild,strict ID: usespywareheuristics, enabled:1, value: true ID: heuristicslevel, enabled:1, value: mild, domain: medium,mild,strict Scan global: ID: global, enabled:1 ID: addtocontextmenu, enabled:1, value: true ID: playsoundoninfection, enabled:1, value: false ID: soundfile, enabled:0, value: *to be filled in automatically*\alert.wav Scheduled scan settings: <Empty> Update settings: ID: updates, enabled:1 ID: launchthreatworksafterscan, enabled:1, value: off, domain: normal,off,silently ID: softwareupdates, enabled:1, value: downloadandinstall, domain: dontcheck,downloadandinstall ID: licenseandinfo, enabled:1, value: downloadandinstall, domain: dontcheck,downloadandinstall ID: schedules, enabled:1, value: true ID: updatedaily1, enabled:0, value: Daily 1 ID: time, enabled:0, value: Thu Oct 15 10:28:00 2009 ID: frequency, enabled:0, value: daily, domain: daily,monthly,once,systemstart,weekly ID: weekdays, enabled:0 ID: monday, enabled:0, value: false ID: tuesday, enabled:0, value: false ID: wednesday, enabled:0, value: false ID: thursday, enabled:0, value: false ID: friday, enabled:0, value: false ID: saturday, enabled:0, value: false ID: sunday, enabled:0, value: false ID: monthly, enabled:0, value: 1, minvalue: 1, maxvalue: 31 ID: scanprofile, enabled:0, value: ID: auto_deal_with_infections, enabled:0, value: false ID: updatedaily2, enabled:0, value: Daily 2 ID: time, enabled:0, value: Thu Oct 15 16:28:00 2009 ID: frequency, enabled:0, value: daily, domain: daily,monthly,once,systemstart,weekly ID: weekdays, enabled:0 ID: monday, enabled:0, value: false ID: tuesday, enabled:0, value: false ID: wednesday, enabled:0, value: false ID: thursday, enabled:0, value: false ID: friday, enabled:0, value: false ID: saturday, enabled:0, value: false ID: sunday, enabled:0, value: false ID: monthly, enabled:0, value: 1, minvalue: 1, maxvalue: 31 ID: scanprofile, enabled:0, value: ID: auto_deal_with_infections, enabled:0, value: false ID: updatedaily3, enabled:0, value: Daily 3 ID: time, enabled:0, value: Thu Oct 15 22:28:00 2009 ID: frequency, enabled:0, value: daily, domain: daily,monthly,once,systemstart,weekly ID: weekdays, enabled:0 ID: monday, enabled:0, value: false ID: tuesday, enabled:0, value: false ID: wednesday, enabled:0, value: false ID: thursday, enabled:0, value: false ID: friday, enabled:0, value: false ID: saturday, enabled:0, value: false ID: sunday, enabled:0, value: false ID: monthly, enabled:0, value: 1, minvalue: 1, maxvalue: 31 ID: scanprofile, enabled:0, value: ID: auto_deal_with_infections, enabled:0, value: false ID: updatedaily4, enabled:0, value: Daily 4 ID: time, enabled:0, value: Thu Oct 15 04:28:00 2009 ID: frequency, enabled:0, value: daily, domain: daily,monthly,once,systemstart,weekly ID: weekdays, enabled:0 ID: monday, enabled:0, value: false ID: tuesday, enabled:0, value: false ID: wednesday, enabled:0, value: false ID: thursday, enabled:0, value: false ID: friday, enabled:0, value: false ID: saturday, enabled:0, value: false ID: sunday, enabled:0, value: false ID: monthly, enabled:0, value: 1, minvalue: 1, maxvalue: 31 ID: scanprofile, enabled:0, value: ID: auto_deal_with_infections, enabled:0, value: false ID: updateweekly1, enabled:1, value: Weekly ID: time, enabled:1, value: Thu Oct 15 10:28:00 2009 ID: frequency, enabled:1, value: weekly, domain: daily,monthly,once,systemstart,weekly ID: weekdays, enabled:1 ID: monday, enabled:1, value: false ID: tuesday, enabled:1, value: false ID: wednesday, enabled:1, value: false ID: thursday, enabled:1, value: true ID: friday, enabled:1, value: false ID: saturday, enabled:1, value: false ID: sunday, enabled:1, value: true ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31 ID: scanprofile, enabled:1, value: ID: auto_deal_with_infections, enabled:1, value: false ID: deffiles, enabled:1, value: downloadandinstall, domain: dontcheck,downloadandinstall Appearance settings: ID: appearance, enabled:1 ID: skin, enabled:1, value: default.egl, reglocation: HKEY_LOCAL_MACHINE\SOFTWARE\Lavasoft\Ad-Aware\Resource ID: showtrayicon, enabled:1, value: true ID: language, enabled:1, value: en, reglocation: HKEY_LOCAL_MACHINE\SOFTWARE\Lavasoft\Ad-Aware\Language ID: autoentertainmentmode, enabled:0, value: true ID: guimode, enabled:1, value: mode_advanced, domain: mode_advanced,mode_simple Realtime protection settings: ID: realtime, enabled:1 ID: infomessages, enabled:1, value: display, domain: display,dontnotify,onlyimportant ID: layers, enabled:1 ID: useantivirus, enabled:0, value: true ID: usespywareheuristics, enabled:0, value: true ID: heuristicslevel, enabled:0, value: mild, domain: medium,mild,strict ID: modules, enabled:1 ID: processprotection, enabled:1, value: true ID: registryprotection, enabled:0, value: false ID: networkprotection, enabled:0, value: false ****************************** System information ****************************** Computer name: RUSHENG-PC Processor name: AMD Turion™ 64 X2 Mobile Technology TL-58 Processor identifier: x86 Family 15 Model 104 Stepping 1 Processor speed: ~1900MHZ Raw info: processorarchitecture 0, processortype 586, processorlevel 15, processor revision 26625, number of processors 2, processor features: [MMX,SSE,SSE2,SSE3,3DNow] Physical memory available: 958586880 bytes Physical memory total: 2078461952 bytes Virtual memory available: 1952256000 bytes Virtual memory total: 2147352576 bytes Memory load: 53% Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 2 (build 6002) Windows startup mode: Running processes: PID: 444 name: C:\Windows\System32\smss.exe owner: SYSTEM domain: NT AUTHORITY PID: 588 name: C:\Windows\System32\csrss.exe owner: SYSTEM domain: NT AUTHORITY PID: 640 name: C:\Windows\System32\wininit.exe owner: SYSTEM domain: NT AUTHORITY PID: 652 name: C:\Windows\System32\csrss.exe owner: SYSTEM domain: NT AUTHORITY PID: 684 name: C:\Windows\System32\services.exe owner: SYSTEM domain: NT AUTHORITY PID: 696 name: C:\Windows\System32\lsass.exe owner: SYSTEM domain: NT AUTHORITY PID: 704 name: C:\Windows\System32\lsm.exe owner: SYSTEM domain: NT AUTHORITY PID: 804 name: C:\Windows\System32\winlogon.exe owner: SYSTEM domain: NT AUTHORITY PID: 940 name: C:\Windows\System32\svchost.exe owner: SYSTEM domain: NT AUTHORITY PID: 988 name: C:\Windows\System32\nvvsvc.exe owner: SYSTEM domain: NT AUTHORITY PID: 1016 name: C:\Windows\System32\svchost.exe owner: NETWORK SERVICE domain: NT AUTHORITY PID: 1068 name: C:\Windows\System32\svchost.exe owner: SYSTEM domain: NT AUTHORITY PID: 1180 name: C:\Windows\System32\svchost.exe owner: LOCAL SERVICE domain: NT AUTHORITY PID: 1260 name: C:\Windows\System32\svchost.exe owner: SYSTEM domain: NT AUTHORITY PID: 1304 name: C:\Windows\System32\svchost.exe owner: SYSTEM domain: NT AUTHORITY PID: 1412 name: C:\Windows\System32\svchost.exe owner: SYSTEM domain: NT AUTHORITY PID: 1428 name: C:\Windows\System32\SLsvc.exe owner: NETWORK SERVICE domain: NT AUTHORITY PID: 1576 name: C:\Windows\System32\rundll32.exe owner: SYSTEM domain: NT AUTHORITY PID: 1608 name: C:\Windows\System32\svchost.exe owner: NETWORK SERVICE domain: NT AUTHORITY PID: 1664 name: C:\Windows\System32\svchost.exe owner: LOCAL SERVICE domain: NT AUTHORITY PID: 1780 name: C:\Windows\System32\ZoneLabs\vsmon.exe owner: SYSTEM domain: NT AUTHORITY PID: 1912 name: C:\Windows\System32\dwm.exe owner: Rusheng domain: Rusheng-PC PID: 1952 name: C:\Windows\explorer.exe owner: Rusheng domain: Rusheng-PC PID: 1156 name: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe owner: SYSTEM domain: NT AUTHORITY PID: 1472 name: C:\Windows\System32\spoolsv.exe owner: SYSTEM domain: NT AUTHORITY PID: 1584 name: C:\Windows\System32\taskeng.exe owner: Rusheng domain: Rusheng-PC PID: 1928 name: C:\Program Files\Common Files\Symantec Shared\CCSVCHST.EXE owner: <UNKNOWN> domain: <UNKNOWN> PID: 2100 name: C:\Windows\System32\svchost.exe owner: LOCAL SERVICE domain: NT AUTHORITY PID: 2628 name: C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe owner: SYSTEM domain: NT AUTHORITY PID: 2668 name: C:\Program Files\Bonjour\mDNSResponder.exe owner: SYSTEM domain: NT AUTHORITY PID: 2704 name: C:\Windows\System32\svchost.exe owner: LOCAL SERVICE domain: NT AUTHORITY PID: 2716 name: C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe owner: SYSTEM domain: NT AUTHORITY PID: 2948 name: C:\Windows\System32\svchost.exe owner: SYSTEM domain: NT AUTHORITY PID: 2992 name: C:\Program Files\Common Files\LightScribe\LSSrvc.exe owner: SYSTEM domain: NT AUTHORITY PID: 3104 name: C:\Windows\System32\svchost.exe owner: LOCAL SERVICE domain: NT AUTHORITY PID: 3132 name: C:\Program Files\Raxco\PerfectDisk10\PDAgent.exe owner: SYSTEM domain: NT AUTHORITY PID: 3160 name: C:\Windows\System32\svchost.exe owner: LOCAL SERVICE domain: NT AUTHORITY PID: 3180 name: C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe owner: SYSTEM domain: NT AUTHORITY PID: 3228 name: C:\Windows\System32\svchost.exe owner: LOCAL SERVICE domain: NT AUTHORITY PID: 3296 name: C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe owner: SYSTEM domain: NT AUTHORITY PID: 3364 name: C:\Windows\System32\SearchIndexer.exe owner: SYSTEM domain: NT AUTHORITY PID: 3432 name: C:\Windows\System32\drivers\XAudio.exe owner: SYSTEM domain: NT AUTHORITY PID: 3460 name: C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe owner: SYSTEM domain: NT AUTHORITY PID: 3480 name: C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe owner: SYSTEM domain: NT AUTHORITY PID: 3596 name: C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe owner: SYSTEM domain: NT AUTHORITY PID: 4012 name: C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe owner: SYSTEM domain: NT AUTHORITY PID: 3788 name: C:\Windows\System32\taskeng.exe owner: SYSTEM domain: NT AUTHORITY PID: 3560 name: C:\Windows\System32\wbem\unsecapp.exe owner: SYSTEM domain: NT AUTHORITY PID: 2376 name: C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe owner: <UNKNOWN> domain: <UNKNOWN> PID: 2220 name: C:\Windows\System32\wbem\WmiPrvSE.exe owner: SYSTEM domain: NT AUTHORITY PID: 4124 name: C:\Program Files\Raxco\PerfectDisk10\PDAgentS1.exe owner: Rusheng domain: Rusheng-PC PID: 4568 name: C:\Program Files\CursorXP\CursorXP.exe owner: Rusheng domain: Rusheng-PC PID: 4612 name: C:\Program Files\HP\HP Software Update\hpwuSchd2.exe owner: Rusheng domain: Rusheng-PC PID: 4748 name: C:\Program Files\Windows Defender\MSASCui.exe owner: Rusheng domain: Rusheng-PC PID: 4768 name: C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe owner: Rusheng domain: Rusheng-PC PID: 4804 name: C:\Program Files\Common Files\Symantec Shared\CCSVCHST.EXE owner: <UNKNOWN> domain: <UNKNOWN> PID: 4868 name: C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe owner: Rusheng domain: Rusheng-PC PID: 4996 name: C:\Program Files\Active Keys\akeys.exe owner: Rusheng domain: Rusheng-PC PID: 5180 name: C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe owner: Rusheng domain: Rusheng-PC PID: 5200 name: C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe owner: Rusheng domain: Rusheng-PC PID: 5320 name: C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe owner: Rusheng domain: Rusheng-PC PID: 5516 name: C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe owner: Rusheng domain: Rusheng-PC PID: 5940 name: C:\Program Files\Common Files\Real\Update_OB\realsched.exe owner: Rusheng domain: Rusheng-PC PID: 4368 name: C:\Program Files\Windows Live\Messenger\msnmsgr.exe owner: Rusheng domain: Rusheng-PC PID: 4384 name: C:\Program Files\Startup Faster 2004\SFAgent.exe owner: Rusheng domain: Rusheng-PC PID: 3612 name: C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Service.exe owner: SYSTEM domain: NT AUTHORITY PID: 4812 name: C:\Program Files\Windows Live\Contacts\wlcomm.exe owner: Rusheng domain: Rusheng-PC PID: 3336 name: C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe owner: <UNKNOWN> domain: <UNKNOWN> PID: 5500 name: C:\Program Files\Raxco\PerfectDisk10\PDEngine.exe owner: SYSTEM domain: NT AUTHORITY PID: 4352 name: C:\Users\Rusheng\AppData\Local\Google\Chrome\Application\chrome.exe owner: Rusheng domain: Rusheng-PC PID: 1720 name: C:\Users\Rusheng\AppData\Local\Google\Chrome\Application\chrome.exe owner: Rusheng domain: Rusheng-PC PID: 1480 name: C:\Windows\System32\taskeng.exe owner: LOCAL SERVICE domain: NT AUTHORITY PID: 3820 name: C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe owner: Rusheng domain: Rusheng-PC Startup items: Name: msnmsgr imagepath: "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background Name: {8C7461EF-2B13-11d2-BE35-3078302C2030} imagepath: Component Categories cache daemon Name: WebCheck imagepath: {E6FB5E20-DE35-11CF-9C87-00AA005127ED} Name: StartupFaster imagepath: "C:\Program Files\Startup Faster 2004\strpfstcfg.exe" -run -SFAURUN -SFCURUN -SFAUSTARTUP -SFCUSTARTUP Name: imagepath: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\desktop.ini Bootexecute items: Name: imagepath: PDBoot.exe Name: imagepath: autocheck autochk * Name: imagepath: lsdelete Running services: Name: AeLookupSvc displayname: Application Experience Name: Apple Mobile Device displayname: Apple Mobile Device Name: AudioEndpointBuilder displayname: Windows Audio Endpoint Builder Name: Audiosrv displayname: Windows Audio Name: Automatic LiveUpdate Scheduler displayname: Automatic LiveUpdate Scheduler Name: BFE displayname: Base Filtering Engine Name: BITS displayname: Background Intelligent Transfer Service Name: Bonjour Service displayname: Bonjour Service Name: BthServ displayname: Bluetooth Support Service Name: ccEvtMgr displayname: Symantec Event Manager Name: ccSetMgr displayname: Symantec Settings Manager Name: CLCapSvc displayname: CyberLink Background Capture Service (CBCS) Name: CLSched displayname: CyberLink Task Scheduler (CTS) Name: CLTNetCnService displayname: Symantec Lic NetConnect service Name: CryptSvc displayname: Cryptographic Services Name: DcomLaunch displayname: DCOM Server Process Launcher Name: Dhcp displayname: DHCP Client Name: Dnscache displayname: DNS Client Name: DPS displayname: Diagnostic Policy Service Name: EapHost displayname: Extensible Authentication Protocol Name: EMDMgmt displayname: ReadyBoost Name: Eventlog displayname: Windows Event Log Name: EventSystem displayname: COM+ Event System Name: fdPHost displayname: Function Discovery Provider Host Name: gpsvc displayname: Group Policy Client Name: hidserv displayname: Human Interface Device Access Name: HP Health Check Service displayname: HP Health Check Service Name: hpqcxs08 displayname: hpqcxs08 Name: hpqddsvc displayname: HP CUE DeviceDiscovery Service Name: hpqwmiex displayname: hpqwmiex Name: IKEEXT displayname: IKE and AuthIP IPsec Keying Modules Name: KeyIso displayname: CNG Key Isolation Name: KtmRm displayname: KtmRm for Distributed Transaction Coordinator Name: LanmanWorkstation displayname: Workstation Name: Lavasoft Ad-Aware Service displayname: Lavasoft Ad-Aware Service Name: LightScribeService displayname: LightScribeService Direct Disc Labeling Service Name: LiveUpdate Notice displayname: LiveUpdate Notice Name: MMCSS displayname: Multimedia Class Scheduler Name: MpsSvc displayname: Windows Firewall Name: Net Driver HPZ12 displayname: Net Driver HPZ12 Name: Netman displayname: Network Connections Name: netprofm displayname: Network List Service Name: NlaSvc displayname: Network Location Awareness Name: nsi displayname: Network Store Interface Service Name: nvsvc displayname: NVIDIA Display Driver Service Name: PcaSvc displayname: Program Compatibility Assistant Service Name: PDAgent displayname: PDAgent Name: PDEngine displayname: PDEngine Name: PlugPlay displayname: Plug and Play Name: Pml Driver HPZ12 displayname: Pml Driver HPZ12 Name: ProfSvc displayname: User Profile Service Name: RasMan displayname: Remote Access Connection Manager Name: RpcSs displayname: Remote Procedure Call (RPC) Name: SamSs displayname: Security Accounts Manager Name: SBSDWSCService displayname: SBSD Security Center Service Name: Schedule displayname: Task Scheduler Name: SeaPort displayname: SeaPort Name: ShellHWDetection displayname: Shell Hardware Detection Name: slsvc displayname: Software Licensing Name: Spooler displayname: Print Spooler Name: SstpSvc displayname: Secure Socket Tunneling Protocol Service Name: stisvc displayname: Windows Image Acquisition (WIA) Name: Symantec Core LC displayname: Symantec Core LC Name: SysMain displayname: Superfetch Name: TabletInputService displayname: Tablet PC Input Service Name: TapiSrv displayname: Telephony Name: TermService displayname: Terminal Services Name: Themes displayname: Themes Name: TrkWks displayname: Distributed Link Tracking Client Name: UxSms displayname: Desktop Window Manager Session Manager Name: VideoAcceleratorService displayname: VideoAcceleratorService Name: vsmon displayname: TrueVector Internet Monitor Name: W32Time displayname: Windows Time Name: WdiSystemHost displayname: Diagnostic System Host Name: WebClient displayname: WebClient Name: WinDefend displayname: Windows Defender Name: WinHttpAutoProxySvc displayname: WinHTTP Web Proxy Auto-Discovery Service Name: Winmgmt displayname: Windows Management Instrumentation Name: Wlansvc displayname: WLAN AutoConfig Name: WPDBusEnum displayname: Portable Device Enumerator Service Name: wscsvc displayname: Security Center Name: WSearch displayname: Windows Search Name: wuauserv displayname: Windows Update Name: wudfsvc displayname: Windows Driver Foundation - User-mode Driver Framework Name: XAudioService displayname: XAudioService

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#17 Rusheng

Rusheng

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Posted 07 November 2009 - 06:00 PM

Hi mschore919,

Bad news. Although my computer's connection shows good connection with strong signals; however, it cannot connect to the Internet explorer, nor can it connect to MSN messenger. From MSN trouble shooter, it shows problems as following: Hosts file..., DNS..., and Key Ports... And problems do not get solved by using "Repair."

Please advise me what to do to get this fixed.

thanks,
Rusheng

Edited by Rusheng, 07 November 2009 - 06:03 PM.


#18 mschroe919

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Posted 07 November 2009 - 11:40 PM

Hi

lets get ie working again
Now please Download LSPFix from

HERE:

and Run the Program. Disconnect from the Internet and close all Internet Explorer Windows. Check the "I know what I'm doing" Button

Posted Image

Now that the LSP has been moved to the Remove section, you can finish the remove process by clicking on the Finish button designated by the blue box in the figure above. When you click on the Finish button the LSP will be removed from your computer in the correct manner so that the LSP chain does not break.
When LSP-Fix is done removing the LSP you will see a summary box similar to Figure 4 below:

Posted Image




then reboot and post a new hjt log

good luck mschroe919

Edited by mschroe919, 07 November 2009 - 11:52 PM.

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#19 Rusheng

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Posted 08 November 2009 - 02:07 AM

Hi Mschroe919,

I ran the LSP and it showed "No problems found," and after checking the "I know what I'm doing" Button I clicked on the "Finish" button and it showed "No changes necessary. 0 NameSpace provider entries removed. 0 NameSpace provider entries renumbered. 0 Protocol provider entries remoed. 0 Protocol provider entries renumbered."

So basically, nothing has been changed or done. Please advise for another option. Thanks!

Rusheng


#20 Rusheng

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Posted 08 November 2009 - 10:36 AM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:32:48 AM, on 11/8/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\CursorXP\CursorXP.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Active Keys\akeys.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Startup Faster 2004\sfAgent.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Raxco\PerfectDisk10\PDAgentS1.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R3 - URLSearchHook: MapQuest Toolbar Search Class - {2558d83c-097c-4cf1-9163-ce5ecc36ace2} - (no file)
R3 - URLSearchHook: (no name) - {de6ae2bc-6ef1-4b9c-a9fe-4c4e0d45b63d} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Babylon IE plugin - {9CFACCB6-2F3F-4177-94EA-0D2B72D384C1} - C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll
O2 - BHO: CBIEBuddy - {A412E581-59B2-485E-834F-C5F0C0268C79} - C:\Program Files\Kingsoft\PowerWord Lite\CBEBand.dll
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O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
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O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O8 - Extra context menu item: Translate this web page with Babylon - res://C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/ActionTU.htm
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O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPLive.exe
O9 - Extra 'Tools' menuitem: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPLive.exe
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O9 - Extra 'Tools' menuitem: ???¡¥UUSee ¨ª???¦Ì?¨º¨® - {998A88A0-A355-809B-831C-B83A80000992} - C:\Program Files\uusee\UUSeePlayer.exe
O9 - Extra button: ?e¨¦?¡ä¨º¡ã??¡¥¨¤¨¤?¡Â¨¤? - {A412E581-59B2-485E-834F-C5F0C0268C79} - C:\Program Files\Kingsoft\PowerWord Lite\CBEBand.dll
O9 - Extra 'Tools' menuitem: ?e¨¦?¡ä¨º¡ã??¡¥¨¤¨¤?¡Â¨¤? - {A412E581-59B2-485E-834F-C5F0C0268C79} - C:\Program Files\Kingsoft\PowerWord Lite\CBEBand.dll
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O9 - Extra 'Tools' menuitem: Translate this web page with Babylon - {F72841F0-4EF1-4df5-BCE5-B3AC8ACF5478} - C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2....re/HPDEXAXO.cab
O16 - DPF: {87587503-20F0-4FF5-8DA3-0107C4C03FDC} (vmLaunch Class) - http://downloads.com.../vmLauncher.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
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O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: AVG Firewall Service (AVGFw2kv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfw2kv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: Defragmentation-Service (DfSdkS) - mst software GmbH, Germany - C:\Program Files\Ashampoo\Ashampoo WinOptimizer 6\Dfsdks.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDEngine.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: VideoAcceleratorService - Speedbit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 13065 bytes

#21 mschroe919

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Posted 08 November 2009 - 11:03 AM

Hi rusheng,

Download winsockfix from:

If your internet isn't working copy from working pc to flopy or thumb drive and install from it

Downlooad ro desk top and click on winsockfix.exe when done reboot and ie should be back

HERE:

let me know how it worked
.
mschroe919
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#22 Rusheng

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Posted 08 November 2009 - 11:06 AM

Also to mention, my friend and I are using two laptops so sometimes I used her LAN connection and sometimes I used my wireless connection. I am not sure if the IE problem came from switching between the two different types of connection at all? Thanks so much!

Oh, I just notice your new post above, I will try it now. thanks.

Edited by Rusheng, 08 November 2009 - 01:05 PM.


#23 Rusheng

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Posted 08 November 2009 - 01:05 PM

Hi MsChroe919,

Winsockxpfix does not solve the problem either; I remember seeing a quick prompt something like this "no registry ... was found." Then after clicking on the fix button and rebooting, I still could not browse the Internet, nor to use MSN messenger. MSN still shows problems with DNS and Key Ports. And it also says something like "DNS could not resolve IP addresses."

Please advise more. Thanks!

Rusheng


#24 mschroe919

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Posted 08 November 2009 - 01:49 PM

Hi
NEXT:
click on start, \click on run,\ type cmd and click on \ok
Dos will open
Type this on one line,
ipconfig then hit the enter button this will give you the readings of windows configuration
1 connection, 2 ip address, 3 subnet mask, 4 default gateway
copy them down and post them here please
mschroe919
"The most important thing about goals is having one."

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#25 Rusheng

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Posted 08 November 2009 - 02:05 PM

C: \User\Rusheng>ipconfig Windows Ip Configuration Wireless LAN adapter Wireless Network Connection: Connection-specific DNS suffix.: myhome.westell.com IPv4 Addrress.................................: 192.168.1.30 Subnet Mask..................................: 255.255.255.0 Default Gateway............................: 192.168.1.1 Ethernet adapter Bluetooth Network Connection: Media State....................................: Media disconnected Connection-specific DNS Suffix.: Ethernet adapter Local Area Connection: Media State...................................: Media disconnected Connection-specific DNS Suffix. :

Edited by Rusheng, 08 November 2009 - 02:35 PM.

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#26 mschroe919

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Posted 08 November 2009 - 03:12 PM

Hi, it seems like your configuration needs to be reset. Yes switdhing back and fourth could upset the ip configuration. You might contact your provider to either reset the modem and or router. because with the info you gave me from the ip config command, tells me your network adapter is working. Are you telling me that you can't get on the internet wireless/ or cable? do you have cable or dsl? your ip provider can tell you how to reset it, but to reset mine I shut off the pc, the modem, and the router. On the router there should be a little hole for resettuing it. If so take paper cllip or tooth pick and hold that in for at least 30 second, and leave off. Next look for reset hole on router, and do the same. Now when all is done try turning on the cable/dsl mode. then turn on router. Now wait till all lights are blinking,then turn on the pc and let me know if that did it. I maybe won't be able to get back untill late tonight or tomorrow. good luck mschroe919
"The most important thing about goals is having one."

"It is never too soon to be kind, for we never know how soon it will be too late. "

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#27 Rusheng

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Posted 08 November 2009 - 03:37 PM

I am using either an unsecured wireless connection (just pretty much somebody else's wireless that I can receive in my area) or a nation wide modem called "clearwire" modem which has a cable that connects to the laptop and it has no reset button, just very simple plug in. Or you can click on the link to see how it looks like. http://www.clearwire.../Clearwire.html

You asked, "Are you telling me that you can't get on the internet wireless/ or cable?" Answer: yes, I cannot.

thanks for your continuous help!

Rusheng

Edited by Rusheng, 08 November 2009 - 03:53 PM.


#28 mschroe919

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Posted 09 November 2009 - 07:10 PM

Hi

First a couple questions....Are you or yor friend paying for the Clearwire

and I am advised that it's not legal using someone else's wireless connection.
So if the Clearwire is legaly purchase and you were able to get connected before. You may have to call them and get the settings again? But There is another thing to try to maybe get it workin as before. Try this network magic free trial...

get it

HERE:

NOTICE:
This is only a 7 day free trial. So I suggest you work on it right awy cause in 7 days it goes

I will stay with you to get your cable internet going, can' commit on the wireless. However if the cable gets going you might be back to before.
mschroe919
"The most important thing about goals is having one."

"It is never too soon to be kind, for we never know how soon it will be too late. "

No Man Ever Stands So Tall As When He Stoops To Help A Child

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#29 Rusheng

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Posted 10 November 2009 - 12:17 AM

Hi MsChroe919,

First of all, my friend's Clearwire is a legal purchase. Now let me try out network magic and I will come back when I am done with that. Thanks again for sticking with me.

Rusheng


#30 Rusheng

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Posted 10 November 2009 - 02:08 AM

Although I had shut down or closed both virus scanner and Zonealarm, I still got the following message, with wireless connection.

Network magic trial is not enabled
The licensing server could not be contacted. The server may be unavailable, or security or firewall software could be preventing this software from accessing the Internet.

Then I turned off wireless and use clearwire instead and I still could not browser the Internet.

So one way led to another, finally I figured out that it was the conflict of using both Clearwire and wireless connections at the same time. Basically, after I turned off wireless and hooked up with only Clearwire cable and after a little while my laptop detected the previous wireless and connected with that again and ended up nothing worked. So after finding that out, I deleted the wireless connection and then Lo behold all things are back to normal.

What confused me still is before I installed Network magic and connected with clearwire, where did any of the conflict come from? I was just using one wireless connection back then.

Anyhow, it works now. Thank you, thank you and thank you!

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