[Resolved] Computer Infected Please Help...
#31
Posted 26 October 2009 - 04:57 PM
Register to Remove
#32
Posted 26 October 2009 - 06:07 PM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#33
Posted 26 October 2009 - 06:32 PM
Edited by Joecastle, 26 October 2009 - 06:34 PM.
#34
Posted 26 October 2009 - 06:51 PM
A router shouldn't effect it...An AV that hasn't been disabled would, as will the malware that is infecting your computer.
Please try running exeHelper again and win32kdiag again with this command
- Click on Start > Run, and copy-paste the following command (the bolded text) into the open run box, then click OK.
"%userprofile%\desktop\win32kdiag.exe" -f -r
- When it's finished, there will be a log called Win32kDiag.txt on your desktop.
- Please open it with notepad and post the contents here.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#35
Posted 26 October 2009 - 07:07 PM
#36
Posted 27 October 2009 - 05:00 AM
Please do the following:
Please download Malwarebytes' Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#37
Posted 27 October 2009 - 05:11 AM
#38
Posted 27 October 2009 - 05:22 AM
Download Inherit and save it to your desk top
Drag each of the exe files that you are unable to run into Inherit.exe (must be the exe - not the shortcut) (mbam.exe)
Then wait for it to say "OK"
If it still will not run, try uninstalling it and installing a fresh version to see if that will do it.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#39
Posted 27 October 2009 - 06:46 PM
#40
Posted 27 October 2009 - 06:56 PM
Malwarebytes' Anti-Malware
Try this also
Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys (if nothing like that is there - give me a list of names that are there and I'll advise)
Highlight that driver and right click on it and select DISABLE
Now RESTART your computer.
Download a copy of Malwarebytes but DO NOT run it yet.
Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.
Once the program is installed go to the UPDATE tab and try to update the program if you can.
Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
Register to Remove
#41
Posted 27 October 2009 - 07:20 PM
#42
Posted 27 October 2009 - 08:05 PM
Please do the following:
Please delete the copy of comboFix from your desktop:
Please download a fresh copy, no need to rename it. Please save it to your desktop - save as file type "All Files"
Move it next to the Inherit program i had you download before.
You may wish to print out these instructions for access while you are in safe mode
Now reboot into safe mode.
Run the Win32kDiag program with the run command first:
- Click on Start > Run, and copy-paste the following command (the bolded text) into the open run box, then click OK.
"%userprofile%\desktop\win32kdiag.exe" -f -r
Now run ComboFix:
If comboFix reboots the machine, make sure you boot back up into safe mode again, so it will finish and produce a log.
If you get an error message about no permission to run comboFix - drop combofix.exe into Inherit.
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#43
Posted 28 October 2009 - 04:56 PM
#44
Posted 28 October 2009 - 05:24 PM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#45
Posted 28 October 2009 - 05:35 PM
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