Please do the following:
Download ComboFix from either of these locations:
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
- Double click on ComboFix.exe & follow the prompts.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
- Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
- Click on Yes, to continue scanning for malware.
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now