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[Resolved] Password stolen? (Or I'm a moron).


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#1 identity-x

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Posted 14 October 2009 - 06:51 PM

Prior to this semester my university switched their e-mail system from using Outlook on their servers to using Windows Live. I switched over my account in early August.

I tried to log in today and my password didn't work. I used another computer to reset the password and access the account by answering my security questions. This account is the only one I had a password issue with...

...which makes me think that my password might not have been stolen at all. When I set up the Windows Live account I don't recall checking the box to have the password expire after 72 days, though if I did the timing would line up perfectly with the password not working today.

So my first question is...

- If I set up Windows Live to have the password expire every 72 days, wouldn't I get a reminder to change the password? If I didn't get one, would anyone know why? Is it the sort of thing where you just have to "reset" it by answering your security question?

or

- Did somebody steal my sh*t, yo?

Here is my HijackThis log...



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:44:23 PM, on 10/14/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Users\Derek\Desktop\Security - - Utilities\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myspace.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files\Jumpstart\jswpsapi.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: TipCtrl - Utipu inc. - C:\Program Files\uTIPu\TipCtrl.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe

--
End of file - 7528 bytes

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#2 Tomk

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Posted 19 October 2009 - 06:58 PM

Hi identity-x,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

I can't answer your questions but I will help you root around a little and see what we find.

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).

Tomk
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#3 identity-x

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Posted 19 October 2009 - 07:43 PM

All clean so far... Malwarebytes' Anti-Malware 1.41 Database version: 2992 Windows 6.0.6002 Service Pack 2 10/19/2009 8:42:02 PM mbam-log-2009-10-19 (20-42-02).txt Scan type: Quick Scan Objects scanned: 85868 Time elapsed: 4 minute(s), 48 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)

#4 identity-x

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Posted 19 October 2009 - 07:47 PM

Okay...as soon as I hit reply above I got a message via Avast saying it found a suspicious file...

C:\Windows\system32\drivers\mbamswissarmy.sys

It recommended I Ignore so I did it.

Now the following message box is open.

avast! has detected a virus in the operating memory. Since it is very dangerous to work with the computer while the virus is active, it is strongly recommended that you restart the computer and let avast! scan all your data in the boot phase, before the virus can be activated. Do you want to schedule the boot-time scan and restart the computer?


Getting ready to click Yes...will also add whatever if finds.

#5 Tomk

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Posted 19 October 2009 - 08:08 PM

identity-x, Interesting. I've not seen Avast target Mbam before. Go ahead and do the scan and let's see what it finds. :popcorn:

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#6 identity-x

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Posted 19 October 2009 - 08:55 PM

I don't think it found anything. Rebooted, scanned, and when it started up I didn't get any notifications. I went nosing for the log file that the boot phase scan produced, but am not sure I'm looking at the right thing. I THINK it created aswBoot.txt in C:\Program Files\Alwil Software\Avast4\DATA\log . That sound about right? Anyway...here's that log... CmdLine - quick aswBoot.exe /A:"*" /L:"English" /KBD:2 CmdLine end SafeBoot: 0 CreateKbThread new CKbBuffer CKbBuffer::Init CKbBuffer::Init end NtCreateEvent(g_hStopEvent) dep_osBeginThread - KbThread CreateKbThread end NtInitializeRegistry KbThread start ReadRegistry DATA=C:\Program Files\Alwil Software\Avast4\DATA PROG=C:\Program Files\Alwil Software\Avast4 BUILD=1351 Windows Vista ™ Home Premium Service Pack 2 SystemRoot=C:\Windows TEMP=C:\Windows\TEMP TMP=C:\Windows\TEMP ReadRegistry end CreateTemp CreateTemp end cmnbInit SetFolders SetFolders end aswEnginDllMain(DLL_PROCESS_ATTACH) InitLog InitLog end CmdLine - full aswBoot.exe /A:"*" /L:"English" /KBD:2 CmdLine end Unschedule 61,00,75,00,74,00,6F,00,63,00,68,00,65,00,63,00, 6B,00,20,00,61,00,75,00,74,00,6F,00,63,00,68,00, 6B,00,20,00,2A,00,00,00,6C,00,73,00,64,00,65,00, 6C,00,65,00,74,00,65,00,00,00,61,00,73,00,77,00, 42,00,6F,00,6F,00,74,00,2E,00,65,00,78,00,65,00, 20,00,2F,00,41,00,3A,00,22,00,2A,00,22,00,20,00, 2F,00,4C,00,3A,00,22,00,45,00,6E,00,67,00,6C,00, 69,00,73,00,68,00,22,00,20,00,2F,00,4B,00,42,00, 44,00,3A,00,32,00,00,00,00,00, Unschedule end LoadResources LoadResources end InitReport InitReport end NtSetEvent(g_hInitEvent) - 1 InitKeyboard FreeMemory: 1997942784 g_dwKbdNum: 2 avworkInitialize s_dwKbdClassCnt: 2 InitKeyboard end NtSetEvent(g_hInitEvent) - 2 GetKey FreeMemory: 1942282240 CKbBuffer::Wait CKbBuffer::Get CKbBuffer::Get end CKbBuffer::Wait end ProcessArea avfilesScanAdd *MBR0 avfilesScanAdd *RAW:C:\ [Fs: 002700ff, NTFS; Dev: 07, 00000020] avfilesScanAdd *RAW:E:\ [Fs: 002700ff, NTFS; Dev: 07, 00000020] avfilesScanRealMulti begin avfilesScanRealMulti finished avworkClose TerminateKbThread GetKey end (?/00) CloseKeyboard CloseKeyboard end KbThread stop CKbBuffer::~CKbBuffer CKbBuffer::~CKbBuffer end aswEnginDllMain(DLL_PROCESS_DETACH) cmnbFree FreeResources CloseReport CloseLog If it is another file that you need, let me know...

Edited by identity-x, 19 October 2009 - 08:55 PM.


#7 Tomk

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Posted 19 October 2009 - 09:52 PM

identity-x,

You should be able to find logs by:

Right click on the blue circle with the A in it on the lower right of your screen by the clock.
Select avast! log viewer
You should be able to scan through the various logs.

Tomk
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#8 identity-x

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Posted 20 October 2009 - 08:27 AM

All I see are a bunch of "Notice" logs - that the avast virus database has been updated - and a handful of warning logs - "Sign of 'HTML:Iframe-inf" has been found in..." and some others. Should I export the list or...? Nothing about a bootup scan.

#9 Tomk

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Posted 20 October 2009 - 10:28 AM

identity-x,

Just post me what is under Alert or Critical.

Tomk
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#10 identity-x

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Posted 20 October 2009 - 10:31 AM

not a thing...

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#11 Tomk

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Posted 20 October 2009 - 10:35 AM

identity-x,

Well... that's good. That should say it hasn't ever found anything to complain about.


Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.

Tomk
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#12 identity-x

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Posted 20 October 2009 - 04:09 PM

keeping things easy for you. once again, all clean... next (if there is one)?

#13 Tomk

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Posted 20 October 2009 - 07:09 PM

identity-x,

Log looks good :D


You need to create a new Clean restore point:

  • Download SysRestorePoint to your desktop and unzip it to it's own folder.
  • Double click SysRestorePoint.exe so that we can make a new system restore point.
  • A box will pop up after it has made a new point, usually after a few seconds. Close that window and exit the program.
Remove all previous Restore Points
Click Start Menu > Run > copy and paste

cleanmgr

You may be asked to choose drive. Choose C: At top, click on More Options tab. Click Clean up... button in the System Restore box. Click on Yes button. When finished, click on Cancel button to exit.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.

Now to remove most of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Go ahead and remove any tools left on your machine.


The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved. :thumbup:

Tomk
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#14 identity-x

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Posted 20 October 2009 - 08:13 PM

I understand the above, but am having some issues creating a restore point. There was a Microsoft.NET (I think?) error once I started SysRestorePoint. It gave me an option to ignore it, so I did...now the "Creating Restore Point" box is hanging. Can I kill it via task manager? Wait it out? Download something related to Microsoft.NET? Double thanks if you can help. Thanks for everythin else if you can't. :)

#15 Tomk

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Posted 20 October 2009 - 10:00 PM

identity-x,

Kill it.

  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

Tomk
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