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[Resolved] Unknown Virus Please Help!

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18 replies to this topic

#16 CatByte


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Posted 18 October 2009 - 01:06 PM


The last submission didn't go through either.

I need you to send it manually again.

Please do the following:

Please open this link HERE in a new window.

In the box marked Link to topic where this file was requested: please paste in the following text

Click the Browse button and navigate to C:\Qoobox\Quarantine

There should be a zip file there called [4]-Submit_****-**-**_**.**.**.zip ( the * denotes Date and Time stamp it will be close to this: 10/18/2009 10:02)
Select this file and click Open
In the Largest box please put
File Requested By CatByte
Failed Submit::

Finally click SendFile

Please return here and let me know when that file has been uploaded.

As for deleting the profile and starting again, you may wish to do that.

We could try hostsxpert, see if that resolves the popup issue, although Google Chrome isn't too worrying:

Please do this:

Please download HostsXpert
  • Unzip HostsXpert to it's own folder in a convenient place such as C:\HostsXpert
  • Run: HostsXpert.exe
  • Click: Make Writable? in the upper left corner.
  • Click: Restore MS Hosts File
  • Click: Replace
  • Click: OK
  • Click: Make ReadOnly
  • Close HostsXpert.

Let me know how that goes, if everything seems Ok, then we can do the final clean up of tools.

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015


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#17 UsaraKa


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Posted 20 October 2009 - 04:38 PM

Ok the file was successfully submitted CatByte. Everything thing seems to be running great! I found that I accidentally clicked on a link in a website I visited so there shouldn't be a problem with the google chrome pop-up. It looks like all of my problems are completely gone! I can't thank you enough! I will be awaiting your next instructions. Thanks again!

#18 CatByte


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Posted 20 October 2009 - 05:18 PM


Lets clean up our tools now.

Please do the following:

Follow these steps to uninstall Combofix

  • Click START then RUN
  • Now type Combofix /uninstall in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


Now to remove the rest of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

If there are any tools/logs remaining > right click and delete them.


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them

    Then consider a password keeper, to keep all your passwords safe.
  • Keep Windows updated by regularly checking their website at :
    This will ensure your computer has always the latest security updates available installed on your computer.

  • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.

  • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to which is your local computer, meaning it will be difficult to infect yourself in the future.

    WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • For Firefox, I highly recommend this add-on to keep your PC even more secure.
    • NoScript - for blocking ads and other potential website attacks
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015

#19 CatByte


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Posted 24 October 2009 - 01:12 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015

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