5 replies to this topic

[weldnut]

To Skyhigh. Have same problem. Contacted BitDefender support and sent my log file. Waiting for their instructions. Will post what I learn.

[weldnut]

BitDefender support informs me that this is a "false positive". Update BitDefender and should resolve issue. My settings update every hour and scan daily and I'm still getting the detection of this susposed malware. So issue has not been completey resolved. Notified Biedefender of this and have not heard back as of today.

[Tomk]

Hi weldnut,



My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

• I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for the issues on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.

• Download DDS and save it to your desktop from
• Here
• here or
• here.
  
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
• We Need to check for Rootkits with RootRepeal
  
  • Download RootRepeal from one of the following locations and save it to your desktop.
    
    • Here
    • Here
    • or Here
  • Open on your desktop.
  • Click the tab.
  • Click the button.
  • In the Select Scan dialog, check
    
    
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt.
• Copy/paste the log (that you've previously saved to your desktop) from RootRepeal onto your post.
  
  
• Copy/paste the DDS.txt log (that you've previously saved to your desktop) onto your post.
  
  
• Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.

[weldnut]

Thanks, this issue has been resolved thru BitDefender support. Was a fake alert and resolved thru updates via auto updates within software.

[Tomk]

weldnut, Glad to hear everything is OK. Good Luck and be Well.

[Tomk]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.