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[Resolved] Alpha Antivirus Removal


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#16 oldman960

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Posted 05 October 2009 - 07:34 PM

Hi jhust, The Kaspersky detection is in your antivirus program's quarantined folder. I suggest you empty the folder. Please post a new DDS.txt (just the DDS.txt this time. If all looks ok, we clean up our tools after you reply back. Any problems? Thanks

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#17 jhurst

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Posted 07 October 2009 - 05:10 PM

Hello oldman, I delteed the quarantined files out of Norton. I have also posted the text from the DDS scan. I will upload the Attach.txt file on the next post. DDS (Ver_09-09-29.01) - NTFSx86 Run by shurst at 19:06:16.46 on 2009-10-07 Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_16 Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1015.366 [GMT -4:00] ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\WINDOWS\SYSTEM32\DNTUS26.EXE C:\WINDOWS\SYSTEM32\DWRCS.EXE C:\Program Files\Pure Digital Technologies\FlipShare\FlipShareService.exe C:\WINDOWS\system32\svchost.exe -k hpdevmgmt C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Symantec AntiVirus\SavRoam.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\WINDOWS\system32\mqsvc.exe C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe C:\WINDOWS\system32\mqtgsvc.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\SYSTEM32\DWRCST.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\Google\Gmail Notifier\gnotify.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\WINDOWS\PixArt\PAC7302\Monitor.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Microsoft ActiveSync\wcescomm.exe C:\PROGRA~1\MICROS~3\rapimgr.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\interwise\participant\pull.exe C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe C:\Program Files\Infotriever\Agent\infoclient.exe C:\Program Files\Picaboo\Picaboo\PicabooMain.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Symantec AntiVirus\vpdn_lu.exe C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE C:\PROGRA~1\Symantec\LIVEUP~1\LUALL.EXE C:\Documents and Settings\shurst\Desktop\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://www.yahoo.com/ uSearch Page = hxxp://www.google.com uSearch Bar = hxxp://www.google.com/ie mStart Page = hxxp://www.yahoo.com uInternet Connection Wizard,ShellNext = iexplore uInternet Settings,ProxyOverride = *.local uSearchURL,(Default) = hxxp://www.google.com/search?q=%s uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL BHO: File Print FedEx Kinko's: {9566395f-43d2-4c64-b525-b501ffa276e2} - mscoree.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: File Print FedEx Kinko's: {9566395f-43d2-4c64-b525-b501ffa276e2} - mscoree.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll EB: &Taleo IE Sourcebar: {864b4d50-3b9a-11d2-b8db-00c04fa3471c} - c:\program files\taleo\sourcebar\RecruitforceBar.dll uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1 uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe" uRun: [Google Update] "c:\documents and settings\shurst\local settings\application data\google\update\GoogleUpdate.exe" /c mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe mRun: [vptray] c:\progra~1\symant~1\VPTray.exe mRun: [vdrdpup] c:\windows\system32\rundll32 c:\windows\system32\vdrdpup.dll,RegisterVirtualChannel mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [MsmqIntCert] regsvr32 /s mqrt.dll mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe" mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe mRun: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] c:\program files\google\gmail notifier\gnotify.exe mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [PAC7302_Monitor] c:\windows\pixart\pac7302\Monitor.exe mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [Malwarebytes Anti-Malware (reboot)] "c:\malwarebytes anti malware\malwarebytes' anti-malware\mbam.exe" /runcleanupscript mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" StartupFolder: c:\docume~1\shurst\startm~1\programs\startup\infotr~1.lnk - c:\program files\infotriever\agent\infoclient.exe StartupFolder: c:\docume~1\shurst\startm~1\programs\startup\picaboo.lnk - c:\program files\picaboo\picaboo\PicabooMain.exe StartupFolder: c:\docume~1\shurst\startm~1\programs\startup\roller~1.lnk - c:\documents and settings\shurst\local settings\temp\{791cea9a-a54c-463b-a4a7-cf63e5be13ee}\{907b4640-266b-4a21-92fb-cd1a86cd0f63}\ATR1.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pushcl~1.lnk - c:\program files\interwise\participant\pull.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe uPolicies-explorer: DisablePersonalDirChange = 1 (0x1) IE: &ieSpell Options - c:\program files\iespell\iespell.dll/SPELLOPTION.HTM IE: Check &Spelling - c:\program files\iespell\iespell.dll/SPELLCHECK.HTM IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000 IE: Send To &Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\INetRepl.dll IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\INetRepl.dll IE: {9239E4EC-C9A6-11D2-A844-00C04F68D538} - {864B4D50-3B9A-11D2-B8DB-00C04FA3471C} - c:\program files\taleo\sourcebar\RecruitforceBar.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL Trusted Zone: adp.com\portal Trusted Zone: essbenefits.com\www.adpportal Trusted Zone: essbenefits.com\www.regencyhospital Trusted Zone: gilbaneco.com\tsapps Trusted Zone: adp.com\portal Trusted Zone: essbenefits.com\www.adpportal Trusted Zone: essbenefits.com\www.regencyhospital DPF: {240EEE8D-91DB-4D74-A87E-671026601333} - hxxp://tsapps.gilbaneco.com/eolupcli.cab DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab DPF: {36E4E9BC-4D0C-41B4-90C9-37AFDBFAAD3C} - hxxps://download.infotriever.com/bin/ifhelper.cab DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo1.walgreens.com/WalgreensActivia.cab DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} - hxxp://www.winkflash.com/photo/loaders/ImageUploader4.cab DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} - hxxp://tsapps.gilbaneco.com/msrdp.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://talentkeepers.webex.com/client/v_mywebex-t20/webex/ieatgpc.cab DPF: {FB5FBB7F-92B4-11D3-8332-00C04F8B209E} - hxxps://content101.mc.iconf.net/gcc_installer/webtour/astbrowserquery.cab Notify: igfxcui - igfxdev.dll Notify: NavLogon - c:\windows\system32\NavLogon.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\shurst\applic~1\mozilla\firefox\profiles\qbrteaog.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com FF - component: c:\program files\real\realplayer\browserrecord\components\nprpbrowserrecordplugin.dll FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} ============= SERVICES / DRIVERS =============== R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-12-19 337592] R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-12-19 54968] R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-3-7 192160] R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-3-7 169632] R2 FlipShare Service;FlipShare Service;c:\program files\pure digital technologies\flipshare\FlipShareService.exe [2008-11-13 439616] R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-3-17 115952] R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-3-17 1799408] R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-28 102448] R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2005-6-10 35968] R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20091007.002\naveng.sys [2009-10-7 84912] R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20091007.002\navex15.sys [2009-10-7 1323568] S3 PAC7302;PAC7302 VGA USB Camera;c:\windows\system32\drivers\PAC7302.SYS [2009-7-28 457856] =============== Created Last 30 ================ 2009-10-04 19:55 73,728 a------- c:\windows\system32\javacpl.cpl 2009-10-04 19:36 411,368 a------- c:\windows\system32\deploytk.dll 2009-10-03 23:13 <DIR> --d----- C:\CAT 2009-10-03 16:02 <DIR> a-dshr-- C:\cmdcons 2009-10-03 16:00 229,888 a------- c:\windows\PEV.exe 2009-10-03 16:00 161,792 a------- c:\windows\SWREG.exe 2009-10-03 16:00 98,816 a------- c:\windows\sed.exe 2009-10-02 20:32 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys ==================== Find3M ==================== 2009-09-10 14:53 19,160 a------- c:\windows\system32\drivers\mbam.sys 2009-07-10 02:01 43,520 a------- c:\windows\system32\CmdLineExt03.dll 2006-08-07 16:13 28,672 a------- c:\documents and settings\shurst\atwbxdet.dll ============= FINISH: 19:07:34.33 ===============

#18 jhurst

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Posted 07 October 2009 - 05:12 PM

Hello oldman, The Attach.txt file has been uploaded here.

Attached Files



#19 oldman960

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Posted 07 October 2009 - 06:23 PM

Hi jhurst,

Looks good.

Clean up time.

From your desktop, please delete
  • DDS.scr
  • any notepads/logs that we created
  • GMER.zip
  • GMER.exe

Next

Click the Start button, click Run. Copy and paste the following line into the run box and click OK
Combofix /u

If you still have OTL
  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.

I suggest you keep MBAM. Keep it updated and use it regularly as an on demand scanner.

Updates and upgrades

You have an older version of Adobe Reader. You can download the current version HERE

You may want to consider Foxit Reader instead. It may be a bit lighter on resources.

Visit their support forum
Foxit Forum

In either case you should uninstall Adobe Reader 7.0.9 first. Be sure to move any PDF documents to another folder first though.


Some Recommendations and prevention tips

Basic security consists of 1 antivirus program, 1 resident antispyware program, 1 on demand antispyware program and a firewall. You have an antivirus program and MBAM.

I recommend you use an antispyware program with resident (real time) scanning. I suggest

Windows Defender
OR
Winpatrol


* If you are behind a router Windows firewall should be fine. Otherwise a 3rd party firewall with outbound monitoring is recommended.

Click FIREWALL for tips, reviews and links to good, free and paid for firewalls. (Note: Zone Alarm is becoming bloatware, IMO)


You should also use Spyware Blaster to help immunize your computer.

- SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

OR

A guide to understanding and using the hosts file.

Learn how your Hosts file can protect you and how you can protect it.
Besides the Hosts file information, there are links to a very good updated hosts file, a host file manager. and some programs that can protect your hosts file.
HOSTS

Please read the info on disabling the DNS Client before installing a custom hosts file.


-Secure your Internet Explorer

From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.


- Keeping your Windows up-to-date is crucial to your computer's security. Please go to the Windows Update Site (using Internet Explorer) and download and install all critical updates on a regular basis


- Ensure that Automatic Update is turned on so you get all the latest patches.
Click start, control panel, click Security Center.


- Keep your antivirus program updated, as well as any other security programs you have.

-Check this site out to check for out of date programs
Secunia Personal Software Inspector (PSI) 1.0


-More tips and programs can be found HERE


- You may also want to read this article By Tony Klein
http://www.freedomli...pic.php?t=22879

We will keep this thread open for a couple of days. Please post back if you have any problems or questions. Please post back when you have finished so this thread can be marked "Resolved".

Take care :adios:

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#20 jhurst

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Posted 07 October 2009 - 07:14 PM

oldman, I have uninstalled all the programs per your recommendation. I will also review your suggestions for keeping our computer safe. Thank you for your time and effort in getting me virus free. Regards, jhurst

#21 oldman960

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Posted 07 October 2009 - 10:03 PM

Hi jhurst, You are more than welcome. Take care, keep safe.

Proud Graduate of the WTT Classroon
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#22 oldman960

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Posted 09 October 2009 - 06:06 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Proud Graduate of the WTT Classroon
If you are happy with the help you recieved, please consider making a Donation Posted Image
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