40 replies to this topic

[kaz101]

No I'm not with AT&T - I'm with Bigpond in Australia. I'll try the right click next time. When I click on the application to get more info, Windows can never find the application on my system, so I block the request since I'm assuming that it would find a genuine application. I can be checking email - like just now (but I blocked it before coming into this forum). It has happened this morning when I'm connected to an AS/400 computer in the UK through a VPN but it can occur when I'm not connected as well. I haven't found any one thing that triggers it. Should I delete winservices.exe still? and complete your previous instructions? I have upgraded Java and Adobe. Regards, Karen

[CatByte]

Hi,

No, don't delete it, it's clean,


You have NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter Vista Driver installed on your system.

I have since learned, that file uses WinService.exe

The manufacturer uses the chinese language... I'm thinking the requests are related to NETGEAR.

Try this

Right click My Computer >Manage

Expand Services and Applications

Locate SCM_Service and set it to Disabled


Reboot...

advise if the alerts from Comodo stop

[kaz101]

I stopped the SCM_Service (since there wasn't the option to disable) and so far so good. So after all this Netgear are trying to contact me in Chinese! I'll let you know if I get any more Chinese connections. THANK YOU VERY MUCH FOR YOUR HELP! I'll make a donation. All the guys and gals who help on here are doing an amazing job - especially since you are all volunteers! Regards, Karen

[CatByte]

Hi

Lets clean up all the tools we used, then I'll jeep the thread open a couple of days, just to make sure.

You can delete the DDS and GMER folders from your desktop.

NEXT

Follow these steps to uninstall Combofix

• Click START then RUN
• Now type Combofix /u in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis. Refer to this Microsoft article
  Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe.
  
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
• ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  
  
  WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop
  WOT has an addon available for both Firefox and IE
  
• For Firefox, I highly recommend this add-on to keep your PC even more secure.
  
  • NoScript - for blocking ads and other potential website attacks
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
  Think Prevention.
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

[kaz101]

Signed on this morning and had lots of messages come up - them checked SRM_services and I hadn't set it NOT to start up when I turn on the PC . So I've stopped it and disabled it from starting up and they've gone again Thanks again. Regards, Karen

[CatByte]

That's great, Keep an eye on it and let me know if that's solved the issue.

[kaz101]

It hasn't solved it Just started up firefox to check on some info and the pop ups started up again. I checked SCM_Service and it's disabled. I've attached screen prints. Regards, Karen

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[CatByte]

Hi The ip addresses are legit 29.35.4.129 Network Information Center Columbus OH 65.65.65.65 AT&T Internet Services Richardson TX Let me look into this a little more and see if we can figure out what these requests really are.

[CatByte]

Hi,

Well, unfortunately there doesn't seem to be an answer to this readily available.

There is no malware on your machine.

The IP addresses are legitimate, the Chinese symbols may only be related to the product on your computer where the manufacturer uses the Chinese language.

However, my suggestion is to join the Comodo forum and post your issue there, it may not be related to Comodo but it may be something they are familiar with.

http://forums.comodo.com/

the experts there may very well have an explanation.


Here is a link to the article showing the NETGEAR component that uses the Chinese language
http://www.newswirel...fm/article/4123


Please let me know if they are able to resolve this for you, I am interested in what the explanation is.

[kaz101]

Okay I'll try the Comodo forums. I'll let you know what I find out. Thanks for your help. Regards, Karen

[CatByte]

Due to inactivity this topic will be closed. If you need help please start a new thread.