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[Resolved] trojan:win32/renos.n


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112 replies to this topic

#91 entropy1120

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Posted 07 October 2009 - 06:34 PM

the spybot file is in program files, but is empty..says its in use elsewhere. hijack this is on control panel-uninstall programs- says i don't have access. i want spybot back on my computer but can't load new one because it says read file already exists-try again.

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#92 noahdfear

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Posted 07 October 2009 - 07:00 PM

Copy the file inherit.exe on your desktop to C:\Program Files Drag the Spybot folder on top of inherit.exe then drop it. Click Allow if prompted. Wait about 10 seconds for a Finished message then see if you can open the Spybot folder (don't delete it, please). Repeat with the Trend folder. Is Spybot shown in the Programs list? Locate HijackThis on the Start>All Programs menu (maybe listed as Trend) and see if Uninstall is available, and works.
Dave

#93 entropy1120

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Posted 07 October 2009 - 07:12 PM

uh oh. already deleted inherit and spybot folder. uninstall is not an option for hijack file.

#94 entropy1120

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Posted 07 October 2009 - 07:13 PM

spybot is not on programs list

#95 entropy1120

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Posted 07 October 2009 - 07:15 PM

hijackthis is not on desktop either.

#96 noahdfear

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Posted 07 October 2009 - 07:23 PM

Lets try another angle.
Download the installation files for HijackThis and Spybot, then see if you can install them.
Let me know of any error messages.

Oh, and let us know if downloading (saving) files is normal again.
Dave

#97 entropy1120

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Posted 07 October 2009 - 07:35 PM

spybot says existing file is marked as read only. and cannot install i clicked install on hijackthis and another folder appears on desktop now. i click on it and it says i cannot acces file, i don't have approptriate permission.

#98 entropy1120

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Posted 07 October 2009 - 07:35 PM

on the flipside, i am able to download again!

#99 noahdfear

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Posted 07 October 2009 - 07:46 PM

Save Inherit.exe to the desktop, then copy it to the Program Files folder.
Drag the Spybot folder onto Inherit.exe and drop it.
When you get the Finished message, try installing again.
Drag-n-drop the Trend Micro folder onto Inherit.exe as well.
When finished, see if the new HijackThis desktop shortcut works properly.
Dave

#100 entropy1120

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Posted 07 October 2009 - 09:04 PM

that didn't work. still getting same message. there is a trend file in programs created 9/7/09. spybot is also in programs file.

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#101 noahdfear

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Posted 07 October 2009 - 09:11 PM

Does it by chance tell you what file is marked read only? Is the new HijackThis icon on the desktop a shortcut? Right click and select Properties to see what info it has and relay that back please.
Dave

#102 entropy1120

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Posted 07 October 2009 - 09:36 PM

spybotSD.exe i have two icons for hijack, one is application and one is shortcut

#103 entropy1120

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Posted 07 October 2009 - 09:41 PM

there is also a spybot file in program data folder?

#104 entropy1120

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Posted 07 October 2009 - 09:50 PM

ok i re-read your previous instructions and i don't think i did it right the first time. hijackthis is now on desktop and is working and so is spybot! it's been a long day sorry i misread your instructions. :wacko:

#105 noahdfear

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Posted 07 October 2009 - 10:03 PM

Great! Any other problems still exist? Have you tried using/testing FireFox yet? Please do a scan with HijackThis and save the log, then post it here.
Dave

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