[Resolved] trojan:win32/renos.n
#61
Posted 06 October 2009 - 01:43 PM
Register to Remove
#62
Posted 06 October 2009 - 03:12 PM
Now open up your Microsoft Paint program
Go to the Edit menu and choose Paste.
If prompted to enlarge the image, choose Yes.
Go to the File Menu and choose Save As.
Navigate to the folder where you want to save the image. Try "My Pictures"
Type a file name for the image.
Now when you post it in your reply - you will need to upload the image:
step by step instructions are here
Are you able to navigate to this folder
c:\users\Jennifer\Downloads\ - tell me what programs you find there
NEXT
Please do the following:
Navigate to :
C:\Users\Jennifer\Desktop
Right Click on >Desktop
click >Properties
click >Security
What is set for ALLOW?
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#64
Posted 06 October 2009 - 06:47 PM
I have something else I would like you to do.
The following tool does not need to be saved.
Use Internet explorer, then click on the link and choose to run the tool:
exe_fix
you will be given an option box...choose option 1 - it will produce a log > acls.txt on your desktop...post the content.
NEXT:
Again using Internet Explorer
click on the following link:
http://noahdfear.net...ab_avg_free.exe
choose to run the tool...a small black command window will open.. The tool will automatically download the AVG installer...when it is done and asks you to 'press any key' press enter...
now the installer will download the necessary files, when it is done you will get a message, > press enter again.
Now the tool will automatically download to your desktop and launch.
click through the first few screens
it will check the status of the current installation and if valid, will present you with options to Install, Modify and Remove
select Remove
Let me know if it is successful
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#65
Posted 06 October 2009 - 08:08 PM
#66
Posted 06 October 2009 - 08:32 PM
Please do the following:
Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
now paste the following command at the command prompt
assoc >"%userprofile%\desktop\assoc.txt"
hit enter
post the contents of assoc.txt on the desktop
then type the following command at the command prompt
set >"%userprofile%\desktop\set.txt"
hit enter
and post set.txt
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#67
Posted 06 October 2009 - 08:59 PM
#68
Posted 06 October 2009 - 09:09 PM
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
#69
Posted 06 October 2009 - 09:11 PM
#70
Posted 06 October 2009 - 09:25 PM
Please right click the following link
http://noahdfear.net...ab_avg_free.exe
choose > save target as> then direct it to save on your desktop
if it successfully saves there...locate it > right click it and run it as administrator
click through the first few screens
it will check the status of the current installation and if valid, will present you with options to Install, Modify and Remove
select Remove
let me jnow if successful
next
were you able to navigate to the folder
c:\users\Jennifer\Downloads
tell me what that folder contains
Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015
Register to Remove
#71
Posted 06 October 2009 - 09:41 PM
#72
Posted 06 October 2009 - 09:44 PM
says not compatable with my system
Please open a command window and type ver then hit Enter.
Let me know the results please.
#73
Posted 06 October 2009 - 09:47 PM
#74
Posted 06 October 2009 - 09:53 PM
#75
Posted 06 October 2009 - 09:53 PM
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