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[Closed] Shutdown - I have to do it twice!


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16 replies to this topic

#1 John K

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Posted 21 September 2009 - 03:07 PM

Hi all.

Tomk very kindly helped with an infection on this PC a few days ago (Many thanks Tomk!) - see http://forums.whatth...88#entry597388).

There is a small additional problem:

If I invoke shutdown in the normal way (<START>, <Turn off computer>, <Turn Off>), nothing happens, even if I leave it for a while.

Eventually I get bored and invoke shut down again, which works fine.

This seems to happen all the time.

Any ideas, folk?

Hijack This logfile below. (Ignore if it's not appropiate at this time)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:05:05, on 21/09/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE -startup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent
O4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Dragon NaturallySpeaking.lnk = C:\Program Files\ScanSoft\NaturallySpeaking\Program\natspeak.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O16 - DPF: {D6E0B119-DCF2-4CD6-8DFB-7CFF1B70F7FF} (TeamOn Import Object) - https://bis.eu.black...ls/TOImport.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
O23 - Service: Vodafone Mobile Connect Service (VMCService) - Vodafone - C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe

--
End of file - 7503 bytes

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#2 extremeboy

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Posted 23 September 2009 - 08:02 PM

Hello and welcome to WTT!

Sorry for the delay in response.

If you still require help please do the following to see the condition of your machine.

Please read the instructions here first: http://forums.whatth...rs_t106388.html

Post the results once done. Any problems/questions you can let me know.

~Extremeboy
If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

The help you receive here is free. If you wish to show your appreciation, you may wish to Posted Image

#3 John K

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Posted 24 September 2009 - 02:55 PM

Hi Extremeboy and thanks for dropping by. Here are the reports. DDS: DDS (Ver_09-06-26.01) - NTFSx86 Run by Derek Budden at 21:42:28.34 on 24/09/2009 Internet Explorer: 8.0.6001.18702 Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.478.88 [GMT 1:00] AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup svchost.exe svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\PROGRA~1\AVG\AVG8\avgemc.exe C:\Program Files\AVG\AVG8\avgcsrvx.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\igfxtray.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe C:\Program Files\TomTom HOME 2\HOMERunner.exe C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\Program Files\ScanSoft\NaturallySpeaking\Program\natspeak.exe C:\Program Files\internet explorer\iexplore.exe C:\Program Files\internet explorer\iexplore.exe C:\PROGRA~1\AVG\AVG8\avgnsx.exe C:\Documents and Settings\Derek Budden\Desktop\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://www.google.co.uk/ uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8 uInternet Settings,ProxyOverride = 127.0.0.1 uSearchURL,(Default) = hxxp://www.google.com/search?q=%s uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\HOMERunner.exe" uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe mRun: [iTunesHelper] c:\program files\itunes\iTunesHelper.exe mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start mRun: [PCSuiteTrayApplication] c:\progra~1\nokia\nokiap~1\LAUNCH~1.EXE -startup mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe mRun: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent mRun: [BlackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE StartupFolder: c:\docume~1\derekb~1\startm~1\programs\startup\dragon~1.lnk - c:\program files\scansoft\naturallyspeaking\program\natspeak.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hppsc2~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpobnz08.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpoddt~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpotdd01.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-0014-0002-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab DPF: {D6E0B119-DCF2-4CD6-8DFB-7CFF1B70F7FF} - hxxps://bis.eu.blackberry.com/html/web/client_tools/TOImport.cab Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll Notify: avgrsstarter - avgrsstx.dll Notify: igfxcui - igfxsrvc.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ============= SERVICES / DRIVERS =============== R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-5-17 335240] R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-5-17 27784] R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-5-17 108552] R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-3-6 908056] R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-3-6 297752] R2 VMCService;Vodafone Mobile Connect Service;c:\program files\vodafone\vodafone mobile connect\bin\VMCService.exe [2008-3-13 24576] S3 BTCOMM;BTCOMM;c:\windows\system32\drivers\btcomm.sys --> c:\windows\system32\drivers\Btcomm.sys [?] S3 BTKRNBDG;Bluetooth COM Bridge;c:\windows\system32\drivers\btkrnbdg.sys --> c:\windows\system32\drivers\btkrnbdg.sys [?] =============== Created Last 30 ================ 2009-09-21 21:29 <DIR> --d----- c:\program files\CCleaner 2009-09-20 16:50 <DIR> -cds---- C:\ComboFix 2009-09-19 08:42 <DIR> acdshr-- C:\cmdcons 2009-09-18 20:20 153,088 -c------ c:\windows\system32\dllcache\triedit.dll 2009-09-18 20:19 <DIR> --d----- c:\docume~1\derekb~1\applic~1\Malwarebytes 2009-09-18 20:19 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys 2009-09-18 20:19 19,160 a------- c:\windows\system32\drivers\mbam.sys 2009-09-18 20:19 <DIR> -cd----- c:\docume~1\alluse~1\applic~1\Malwarebytes 2009-09-18 20:19 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware 2009-09-18 08:08 <DIR> --d----- c:\docume~1\derekb~1\applic~1\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 2009-09-14 20:31 <DIR> --d----- c:\program files\Trend Micro ==================== Find3M ==================== 2009-09-20 00:37 11,952 a------- c:\windows\system32\avgrsstx.dll 2009-09-20 00:37 335,240 a------- c:\windows\system32\drivers\avgldx86.sys 2009-08-05 10:01 204,800 a------- c:\windows\system32\mswebdvd.dll 2009-07-17 20:01 58,880 a------- c:\windows\system32\atl.dll 2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll 2009-07-03 18:09 915,456 -------- c:\windows\system32\wininet.dll 2008-09-04 13:11 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090420080905\index.dat ============= FINISH: 21:43:34.32 =============== ROOT REPEAL ROOTREPEAL © AD, 2007-2009 ================================================== Scan Start Time: 2009/09/24 21:47 Program Version: Version 1.3.5.0 Windows Version: Windows XP SP3 ================================================== Drivers ------------------- Name: dump_atapi.sys Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys Address: 0xEE745000 Size: 98304 File Visible: No Signed: - Status: - Name: dump_WMILIB.SYS Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS Address: 0xF7B69000 Size: 8192 File Visible: No Signed: - Status: - Name: rootrepeal.sys Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys Address: 0xED8EA000 Size: 49152 File Visible: No Signed: - Status: - ==EOF== And attach.txt is attached. Thanks John

Attached Files



#4 extremeboy

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Posted 24 September 2009 - 04:20 PM

Hello.

Did you recently ran Combofix? See if the C:\Combofix.txt <- This file is there.

Now, run a scan with Malwarebytes.

Update and Scan with MalwareBytes Anti-Malware

  • Launch Malwarebytes' Anti-Malware
  • Go to the Update tab
  • Select Check for Update and let MBAM download and install any available updates.
  • After the update is complete go to the Scanner tab.
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Take a new DDS run afterward and post back with both the DDS and Attach logs in your next reply. Also, let me know how your computer is running and if you have any problems, issues or symptoms left. Just basically give an update of your system.

Thanks.

With Regards,
Extremeboy
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#5 John K

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Posted 25 September 2009 - 02:36 AM

Hi Extremeboy. Combofix was run a week or two back, as well as MBAM, at the behest of Tomk of this forum, whilst fixing an infection problem on this machine. The double shutdown problem has, I am told, been around for some while. I'm at work at the moment so I'll run download MBAM again and give it a run tonight (my time) Back in a few hours when I'm back from the cubefarm.

#6 extremeboy

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Posted 25 September 2009 - 09:14 AM

Okay. Sure, thanks for letting me know. ~Extremeboy
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#7 John K

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Posted 25 September 2009 - 01:44 PM

OK, that's the cubefarm done for the week :D Here's the MBAN result (clean and green) Malwarebytes' Anti-Malware 1.41 Database version: 2860 Windows 5.1.2600 Service Pack 3 25/09/2009 20:23:09 mbam-log-2009-09-25 (20-23-09).txt Scan type: Quick Scan Objects scanned: 103827 Time elapsed: 10 minute(s), 20 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) Boring, but nice to see. DDS next: DDS (Ver_09-06-26.01) - NTFSx86 Run by Derek Budden at 20:25:15.31 on 25/09/2009 Internet Explorer: 8.0.6001.18702 Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.478.143 [GMT 1:00] AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup svchost.exe svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\PROGRA~1\AVG\AVG8\avgemc.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\igfxtray.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe C:\Program Files\TomTom HOME 2\HOMERunner.exe C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\Program Files\ScanSoft\NaturallySpeaking\Program\natspeak.exe C:\Program Files\AVG\AVG8\avgcsrvx.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\AVG\AVG8\avgnsx.exe C:\Program Files\internet explorer\iexplore.exe C:\Program Files\internet explorer\iexplore.exe C:\Documents and Settings\Derek Budden\Desktop\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://www.google.co.uk/ uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8 uInternet Settings,ProxyOverride = 127.0.0.1 uSearchURL,(Default) = hxxp://www.google.com/search?q=%s uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\HOMERunner.exe" uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe mRun: [iTunesHelper] c:\program files\itunes\iTunesHelper.exe mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start mRun: [PCSuiteTrayApplication] c:\progra~1\nokia\nokiap~1\LAUNCH~1.EXE -startup mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe mRun: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent mRun: [BlackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE StartupFolder: c:\docume~1\derekb~1\startm~1\programs\startup\dragon~1.lnk - c:\program files\scansoft\naturallyspeaking\program\natspeak.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hppsc2~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpobnz08.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpoddt~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpotdd01.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-0014-0002-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab DPF: {D6E0B119-DCF2-4CD6-8DFB-7CFF1B70F7FF} - hxxps://bis.eu.blackberry.com/html/web/client_tools/TOImport.cab Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll Notify: avgrsstarter - avgrsstx.dll Notify: igfxcui - igfxsrvc.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ============= SERVICES / DRIVERS =============== R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-5-17 335240] R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-5-17 27784] R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-5-17 108552] R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-3-6 908056] R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-3-6 297752] R2 VMCService;Vodafone Mobile Connect Service;c:\program files\vodafone\vodafone mobile connect\bin\VMCService.exe [2008-3-13 24576] S3 BTCOMM;BTCOMM;c:\windows\system32\drivers\btcomm.sys --> c:\windows\system32\drivers\Btcomm.sys [?] S3 BTKRNBDG;Bluetooth COM Bridge;c:\windows\system32\drivers\btkrnbdg.sys --> c:\windows\system32\drivers\btkrnbdg.sys [?] =============== Created Last 30 ================ 2009-09-21 21:29 <DIR> --d----- c:\program files\CCleaner 2009-09-19 08:42 <DIR> acdshr-- C:\cmdcons 2009-09-18 20:20 153,088 -c------ c:\windows\system32\dllcache\triedit.dll 2009-09-18 20:19 <DIR> --d----- c:\docume~1\derekb~1\applic~1\Malwarebytes 2009-09-18 20:19 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys 2009-09-18 20:19 19,160 a------- c:\windows\system32\drivers\mbam.sys 2009-09-18 20:19 <DIR> -cd----- c:\docume~1\alluse~1\applic~1\Malwarebytes 2009-09-18 20:19 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware 2009-09-18 08:08 <DIR> --d----- c:\docume~1\derekb~1\applic~1\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 2009-09-14 20:31 <DIR> --d----- c:\program files\Trend Micro ==================== Find3M ==================== 2009-09-20 00:37 11,952 a------- c:\windows\system32\avgrsstx.dll 2009-09-20 00:37 335,240 a------- c:\windows\system32\drivers\avgldx86.sys 2009-08-05 10:01 204,800 a------- c:\windows\system32\mswebdvd.dll 2009-07-17 20:01 58,880 a------- c:\windows\system32\atl.dll 2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll 2009-07-03 18:09 915,456 -------- c:\windows\system32\wininet.dll 2008-09-04 13:11 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090420080905\index.dat ============= FINISH: 20:26:40.95 =============== and, finally, attach is attached. Thanks John

Attached Files



#8 extremeboy

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Posted 25 September 2009 - 07:59 PM

Hello.

Thanks for those logs but could you answer this please:

Also, let me know how your computer is running and if you have any problems, issues or symptoms left. Just basically give an update of your system.


Thanks.

~Extremeboy
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#9 John K

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Posted 26 September 2009 - 12:49 AM

Hi. Computer is running pretty much OK. A little slower than I'd like, but I think that's due to the background carp** that starts plus AVG updating itelf on startup. Shutdown still irritatingly needs to be done twice. Thanks John

#10 extremeboy

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Posted 27 September 2009 - 03:22 PM

Hello.

Sorry for the delay.

Let's update your Java and run an online scan and see what's left.

Update Java to Version 6 Update 16

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 16.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u16-windows-i586.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


Run Scan with Kaspersky

Please do a scan with Kaspersky Online Scanner. Please note: Kaspersky requires Java Runtime Environment (JRE) be installed before scanning for malware, as ActiveX is no longer being used.)

If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.


  • Open the Kaspersky WebScanner
    page.
  • Click on the Posted Image button on the main page.
  • The program will launch and fill in the Information section on the left.
  • Read the "Requirements and Limitations" then press the Posted Image button.
  • The program will begin downloading the latest program and definition files. It may take a while so please be patient and let it finish.
  • Once the files have been downloaded, click on the Posted Image ...button.
    In the scan settings make sure the following are selected:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
      By default the above items should already be checked.
    • Click the Posted Image button, if you made any changes.
  • Now under the Scan section on the left:

    Select My Computer
  • The program will now start and scan your system. This will run for a while, be patient and let it finish.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis if needed.

IF Kaspersky doesn't work let me know.

Take a new DDS run afterward and post back with both the DDS and Attach logs in your next reply. Also, let me know how your computer is running and if you have any more problems, issues or symptoms left.

Thanks.

With Regards,
Extremeboy
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#11 John K

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Posted 28 September 2009 - 05:48 PM

Hi Extremeboy. Well, that was a bit puzzling: I disabled AVG then tried to run Kaspersky scan, going to the URL you provided, which is, you'll recall:

http://www.kaspersky...n=1250646146031

I got the message: "The applications digital signature has an error. Do you want to run the application?"

Clicked to continue

Then got the message: "Update has failed. Program failed to start.Close Kaspersky Online Scanner 7.0 window and open it again to install the program. You must be online to update the Kaspersky ONline scanner database updates, you can find new viruses and other threats. Please go online to use the Kaspersky Online Scanner 7.[Error: Key is expired]"

Reloaded the URL, a coule of times, with the same result.

Then I tried the URL Tomk had provided for a Kaspersky scan which, crucially, was different to the one you provided::

http://www.kaspersky...kavwebscan.html

Kaspersky loaded, updated and scanned without any issues at all.

Here's the report:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Tuesday, September 29, 2009
Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Monday, September 28, 2009 22:09:50
Records in database: 2932103
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Objects scanned: 58784
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 01:57:04

No threats found. Scanned area is clean.

Selected area has been scanned.

------------------------------------------------------------------

As for your question about how the computer is going; it still needs two prods to shutdown.

Edited by John K, 28 September 2009 - 05:48 PM.


#12 John K

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Posted 29 September 2009 - 02:17 PM

Found out there's a few applications the guy doesn't need. Used MSCONFIG to stop Nokia comms software loading and the problem seems to have stopped. Thanks for the help anyway.

#13 extremeboy

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Posted 29 September 2009 - 02:40 PM

Glad you found the culprit and fixed it. Take one last DDS run for me to see if there's anything else left before we cleanup. ~Extremeboy
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#14 John K

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Posted 30 September 2009 - 01:10 AM

Hi Extremeboy I'll have to pass on that for now: the guy needed his laptop back last night. Given the good going over from both yourself and from Tomk only a few days ago, I don't think there will be any surprises. Many thanks for your help John

#15 extremeboy

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Posted 01 October 2009 - 04:24 PM

Sure no problem. let me know on any updates etc... ~EB
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