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Spyware / Malware / Virus Removal

[Resolved] aspire boot problem

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
this aspire won't boot into xp, only safe mode. have changed video , network, mouse drivers
back to original as best as i can find.
event viewer doesn't seem to log the xp boots, only safe mode, so i'm
having a hard time pinpointing what's going on. the machine did
shut down, 2 times, after a long day of working on the problem, while
running spybot scans.
here is the hjt log, in case there is something else going on:
thanks in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:58:14 PM, on 9/13/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.21073)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Owner\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [VistaDrive] C:\WINDOWS\VistaDrive\VistaDrive.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O4 - Global Startup: Utility Tray.lnk.disabled
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/u…can_unicode.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1197913933312
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1197913915421
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

–
End of file - 4420 bytes
Post #2
[external image: Posted Image]

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.



Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

O4 - HKLM\..\Run: [VistaDrive] C:\WINDOWS\VistaDrive\VistaDrive.exe

Close ALL windows and browsers except HijackThis and click "Fix checked"



Delete these Files if listed:
C:\WINDOWS\VistaDrive\VistaDrive.exe

Delete these Folders if listed:
C:\WINDOWS\VistaDrive



Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.


Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #3
thanks for your help.
ran HJT, removed vista drive with no problems,
system still is frozen once it boots, although it did let
me shut it down (holding the power on button) quicker then
other times. (have most drivers disabled still)
here is current HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:41:37 PM, on 9/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.21073)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Owner\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O4 - Global Startup: Utility Tray.lnk.disabled
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/u…can_unicode.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1197913933312
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1197913915421
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

–
End of file - 4142 bytes
Post #4
Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

O4 - HKUS\S-1-5-19\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')

Close ALL windows and browsers except HijackThis and click "Fix checked"


Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #5
still not fully loading, just safe mode. it seemed to hang earlier
this time?
new hjt log, after the unsuccessful boot:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:12:28 PM, on 9/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.21073)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Owner\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-20\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'Default user')
O4 - Global Startup: Utility Tray.lnk.disabled
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/u…can_unicode.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1197913933312
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1197913915421
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

–
End of file - 3798 bytes
Post #6
They don't want to go away do they?

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

O4 - HKUS\S-1-5-20\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'Default user')

Close ALL windows and browsers except HijackThis and click "Fix checked"


Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #7
this time, they are gone,
at regular boot, it seemed to not get as far before
it freezes. when it starts to freeze, the hard drive activity
indicator will flash occasionally, then sometimes the mouse
will work, and things continue to load, then it stops for a while…
maybe 10-20 seconds till the next flash, and things move a little more.
after a few times, nothing works, have to hold power button for a minute
or so to shut down. still ok in safe mode though.

new log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:35:37 PM, on 9/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.21073)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Owner\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Utility Tray.lnk.disabled
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/u…can_unicode.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1197913933312
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1197913915421
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

–
End of file - 3513 bytes
Post #8
OK. Lets see what we can do now.

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
[external image: Posted Image]
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste". .
Post #9
did both, here's the log, i didn't try a reboot since nothing was found/removed but the files with ATF log from Mbam: Malwarebytes' Anti-Malware 1.41 Database version: 2813 Windows 5.1.2600 Service Pack 3 (Safe Mode) 9/16/2009 8:50:46 PM mbam-log-2009-09-16 (20-50-45).txt Scan type: Quick Scan Objects scanned: 88255 Time elapsed: 5 minute(s), 14 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)
Post #11 last edited
still froze after boot up to normal xp, may not be a malware issue, i guess it could be a boot/driver/hardware issue. i just don't know how to narrow it down. i have tried msconfig, diagnostic startup, disabled most devices and rebooted, nothing seems to help. i'm going to shut down for the nite, and maybe work some more tomorrow , or dig up a cd and try a repair. thanks for your help. any other suggestions before i go?
Post #12
If anything is hiding this might find it.
I'll check back tomorrow :thumbup:

Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Note: Combofix will run without the Recovery Console installed.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Post #13
hi again,
in safe mode, ran combo fix, here is the log:

ComboFix 09-09-17.04 - Owner 09/17/2009 19:13.2.1 - NTFSx86 NETWORK
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.222.107 [GMT -4:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\documents\setup.exe

.
((((((((((((((((((((((((( Files Created from 2009-08-17 to 2009-09-17 )))))))))))))))))))))))))))))))
.

2009-09-13 23:31 . 2009-09-13 23:31 ——– d—–w- c:\program files\Realtek Sound Manager
2009-09-13 23:31 . 2009-09-13 23:31 ——– d—–w- c:\program files\AvRack
2009-09-13 23:31 . 2005-02-24 18:20 2311680 —-a-w- c:\windows\system32\drivers\ALCXWDM.SYS
2009-09-13 23:31 . 2005-02-23 22:13 77824 —-a-w- c:\windows\SOUNDMAN.EXE
2009-09-13 23:31 . 2004-10-27 19:47 40960 ——w- c:\windows\system32\ChCfg.exe
2009-09-13 23:31 . 2004-09-07 18:23 156672 —-a-w- c:\windows\system32\RTLCPAPI.dll
2009-09-13 23:31 . 2005-03-03 00:21 200704 ——w- c:\windows\alcrmv.exe
2009-09-13 23:31 . 2005-02-23 22:12 9298432 —-a-w- c:\windows\system32\RTLCPL.EXE
2009-09-13 23:31 . 2005-02-03 19:13 294912 ——w- c:\windows\alcupd.exe
2009-09-13 23:31 . 2005-03-01 20:49 192512 ——w- c:\windows\RtlExUpd.dll
2009-09-13 22:41 . 2009-09-13 22:47 17801 —-a-w- c:\windows\system32\drivers\AegisP.sys
2009-09-13 22:41 . 2004-12-22 05:32 192512 ——w- c:\windows\system32\AegisI5.exe
2009-09-13 22:41 . 2004-12-22 05:32 1396831 ——w- c:\windows\system32\AegisE5.dll
2009-09-13 22:41 . 2004-12-22 05:32 81920 ——w- c:\windows\system32\wltrynt.dll
2009-09-13 22:41 . 2004-12-22 05:32 65536 ——w- c:\windows\system32\WLTRYSVC.EXE
2009-09-13 22:41 . 2004-12-22 05:32 172032 ——w- c:\windows\system32\BCMLogon.dll
2009-09-13 22:41 . 2004-12-22 05:32 827499 ——w- c:\windows\system32\BCMWLTRY.EXE
2009-09-13 22:41 . 2004-12-22 05:32 647272 ——w- c:\windows\system32\WLTRAY.EXE
2009-09-13 22:41 . 2004-12-22 05:32 69632 ——w- c:\windows\system32\BCMWLD2K.EXE
2009-09-13 21:05 . 2004-10-08 18:46 81920 —-a-w- c:\windows\system32\SynTPCo2.dll
2009-09-13 21:05 . 2004-10-08 18:36 90202 —-a-w- c:\windows\system32\SynTPAPI.dll
2009-09-13 21:05 . 2004-10-08 18:33 185824 —-a-w- c:\windows\system32\drivers\SynTP.sys
2009-09-13 21:05 . 2004-10-08 18:36 114688 —-a-w- c:\windows\system32\SynCtrl.dll
2009-09-13 21:05 . 2004-10-08 18:35 77917 —-a-w- c:\windows\system32\SynCOM.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-09-15 01:16 . 2008-04-08 01:16 ——– d—–w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-09-15 00:55 . 2007-12-26 23:34 ——– d—–w- c:\program files\Common Files\AOL
2009-09-15 00:19 . 2008-07-30 00:54 ——– d—–w- c:\program files\CCleaner
2009-09-14 23:48 . 2008-10-29 23:34 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2009-09-14 17:24 . 2008-04-08 01:16 ——– d—–w- c:\program files\Spybot - Search & Destroy
2009-09-13 23:31 . 2007-12-13 19:41 ——– d–h–w- c:\program files\InstallShield Installation Information
2009-09-13 19:44 . 2008-02-07 23:47 20328 —-a-w- c:\documents and settings\Owner\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-09-10 18:54 . 2008-10-29 23:34 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-10 18:53 . 2008-10-29 23:34 19160 —-a-w- c:\windows\system32\drivers\mbam.sys
2009-08-16 02:59 . 2009-08-16 02:59 ——– d—–w- c:\program files\MSBuild
2009-08-16 02:58 . 2009-08-16 02:58 ——– d—–w- c:\program files\Reference Assemblies
2009-08-06 01:01 . 2008-12-04 02:06 ——– d—–w- c:\program files\Java
2009-08-05 09:01 . 2004-08-12 06:00 204800 —-a-w- c:\windows\system32\mswebdvd.dll
2009-07-25 09:23 . 2008-12-04 02:07 411368 —-a-w- c:\windows\system32\deploytk.dll
2009-07-17 19:01 . 2004-08-12 06:00 58880 —-a-w- c:\windows\system32\atl.dll
2009-07-14 03:43 . 2007-05-03 11:36 286208 —-a-w- c:\windows\system32\wmpdxm.dll
2009-06-29 16:23 . 2007-05-03 11:37 828928 —-a-w- c:\windows\system32\wininet.dll
2009-06-29 16:23 . 2007-05-03 11:36 78336 —-a-w- c:\windows\system32\ieencode.dll
2009-06-29 16:23 . 2007-05-03 11:36 17408 —-a-w- c:\windows\system32\corpol.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2004-10-08 98394]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2004-10-08 688218]
"SoundMan"="SOUNDMAN.EXE" - c:\windows\SOUNDMAN.EXE [2005-02-23 77824]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Utility Tray.lnk.disabled [2009-7-17 1555]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoSMConfigurePrograms"= 1 (0x1)

[HKEY_USERS\.default\software\microsoft\windows\currentversion\policies\explorer]
"ForceClassicControlPanel"= 1 (0x1)
"NoSMConfigurePrograms"= 1 (0x1)

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Broadcom Wireless Manager UI

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run-]
"DW6"="c:\program files\The Weather Channel FW\Desktop\DesktopWeather.exe"
"ctfmon.exe"=c:\windows\system32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"NeroFilterCheck"=c:\windows\system32\NeroCheck.exe
"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe"
"SoundMan"=SOUNDMAN.EXE
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=

.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.yahoo.com/
FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\a4qbs8yg.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.aol.com/aolcom/search?invocationType=tbff50ie7&query=
FF - prefs.js: browser.search.selectedEngine - AOL Search
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com
FF - prefs.js: keyword.URL - hxxp://search.aol.com/aolcom/search?invocationType=TB50TRFFab&query=
FF - plugin: c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\a4qbs8yg.default\extensions\[removed]\platform\WINNT_x86-msvc\plugins\npmnqmp071101000055.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-09-17 19:18
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2009-09-17 19:21
ComboFix-quarantined-files.txt 2009-09-17 23:21
ComboFix2.txt 2008-10-30 01:11

Pre-Run: 22,648,393,728 bytes free
Post-Run: 22,638,706,688 bytes free

117 — E O F — 2009-09-10 02:04

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