[Resolved] Please help me: Taskbar frozen & programs won't loa

Yes that's it but it isn't complete. There's nothing in that part that shows anything bad. Do you have a Windows XP CD?

No the pc didnt come with one! it wasa genuine packard bell from a high street retailer though.

Click Start> Run> type CMD tap enter

At the Command prompt type in: chkdsk /r
Note the space between the k /r. It needs to be there.

It should tell you check disk will run the next time you reboot.

type in exit tap enter

Reboot and let chkdsk run on startup

chkdsk is now running.

Let it run. I hope it fixes any corrupt windows files.

FYI, I'm headed out for the night. Will check in the morning.

okey dokey I'm off to bed. I will just let it run & see what it says in the morning. THanks again

Ok I have checked this morning & the pc loaded up fine. I have un-installed malwarebytes & downloaded again but it stil will not load. Same error. I have un installed Ad-aware & Spywareguard. I'm really pulling my hair out now!

Lets see if IE 8 is causing the problems.
Remove IE8
http://support.microsoft.com/kb/957700

Removed IE8, re-booted & it has reverted back to IE7. Problem is still there, taskbar still frozen. removed & re-installed malwarebytes= still the same error message when trying to load up the program.

Please download ad13's win32ksys to your desktop

• Double click to run it
• A black window will appear, let this run
• On completion a log will appear on your desktop called Win32kDiag.txt please post this in your next reply.

Done all that but i fear tha we have the same problem. Here is all the text from the saved Win32kDiag.txt : Running from: C:\Documents and Settings\[removed]\Desktop\Win32kDiag.exe Log file at : C:\Documents and Settings\Adam\Desktop\Win32kDiag.txt WARNING: Could not get backup privileges! Searching 'C:\WINDOWS'… Finished!

That's what it does when it didn't fing anything bad.


http://www.eset.eu/online-scanner
Go here to run an online scannner from ESET.
Note: You will need to use Internet explorer for this scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unticked, and the option Scan unwanted applications is checked
Click Scan
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log as a reply to this topic.

I'm away on business for a couple of days, will be back home on friday so I'll post back then. Cheers