[Closed] Personal Antivirus scam

Hi, my computer has been hijacked by "Personal Antivirus", I am unable to connect to the internet, when I try the page says "access denied - this page probably contains a virus" etc etc , register now, pay us 50 dollars to have your computer made safe! Also, every few seconds a virus or worm warning popped up, leading me the same way, i.e pay up to be saved! Complete bull, I know, but I can't do anything about it. When it first affected my machine, an icon (a yellow shield) appeared on the desktop, and a small one at the bottom right of the screen, alongside the others that sit there. I have Norton Antivirus 360, and when i did a scan the icon at the bottom right of the screen then disappeared, and the pop-up warnings have stopped, but when i try to connect to the internet, I have brief success, before the "page blocked" message comes up again. I found the file in C:\Program Files\PersonalAV and deleted it in safe mode, but this hasn't stopped it. Can anyone help me please? Thanks.

Hi,

Download these programs to another computer and transfer over to the infected PC via USB

Note: you may have to run them in safe mode, you may also have to rename the exe to a .com extension


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Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.

• Disable any script blocking protection
• Double click dds.pif to run the tool.
• When done, two DDS.txt's will open.
• Save both reports to your desktop.

—————————————————
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


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[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.

• Extract the contents of the zipped file to desktop.
• Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
• If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
  
  [external image: Posted Image]
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following …
  • Sections
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and post it in your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

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We Need to check for Rootkits with RootRepeal

• Download RootRepeal from the following location and save it to your desktop.
  
  •   
  • Zip Mirrors (Recommended)
      
    •     
    • Primary Mirror
          
    • Secondary Mirror
          
    • Secondary Mirror
        
      
  • Rar Mirrors - Only if you know what a RAR is and can extract it.
      
    •     
    • Primary Mirror
          
    • Secondary Mirror
          
    • Secondary Mirror
        
• Extract RootRepeal.exe from the archive.
• Open [external image: Posted Image] on your desktop.
• Click the [external image: Posted Image] tab.
• Click the [external image: Posted Image] button.
• Check all seven boxes: [external image: Posted Image]
• Push Ok
• Check the box for your main system drive (Usually C:), and press Ok.
• Allow RootRepeal to run a scan of your system. This may take some time.
• Once the scan completes, push the [external image: Posted Image] button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Due to inactivity this topic will be closed. If you need help please start a new thread and post a new HJT log