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Spyware / Malware / Virus Removal

[Closed] laptop slow

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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trying to get a laptop to run normally… here is the hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:10:53 PM, on 8/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\HPZipm12.exe
c:\program files\Rogers\SelfHealing\RogersSelfHelpService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Rogers\SelfHealing\shs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7F0781C6-5B76-4053-9254-6B519B9C4B59} - C:\WINDOWS\system32\vtUKEwuS.dll (file missing)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Rogers SHS] C:\Program Files\Rogers\SelfHealing\shs.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Cognac] C:\DOCUME~1\Owner\LOCALS~1\Temp\~tmpb.exe
O4 - HKCU\..\Run: [gadcom] "C:\Documents and Settings\Owner\Application Data\gadcom\gadcom.exe" 61A847B5BBF728173599284503996897C881250221C8670836AC4FA7C8833201749139
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1…toUploader5.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1217869403093
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://l.yimg.com/jh/games/web_games/popca…aploader_v6.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O20 - Winlogon Notify: tuvULEts - tuvULEts.dll (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FCI - Unknown owner - C:\WINDOWS\system32\svchost.exe:ext.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Rogers SHS Service (RogersSelfHelpService) - Rogers Cable Communications - c:\program files\Rogers\SelfHealing\RogersSelfHelpService.exe
O23 - Service: Rogers Update Manager (RogersUpdateManager) - Rogers Cable Communications - C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
O24 - Desktop Component 0: (no name) - http://lbdf.lilypie.com/DztKm4.png

–
End of file - 8613 bytes
Hi and Welcome,

NOTE:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted.
  • Please DO NOT run any scans or fix items without my direction.



Please do the following:

STEP #1

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.pif to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
—————————————————
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


STEP #2


[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
THANKS for your help…

Here is the DDS report:


DDS (Ver_09-07-30.01) - NTFSx86
Run by [removed] at 23:46:25.62 on Sat 08/08/2009
Internet Explorer: 8.0.6001.18702

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: PopKill Class: {3c060ea2-e6a9-4e49-a530-d4657b8c449a} - c:\program files\rogers online protection\rogers online protection\pkR.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: {7f0781c6-5b76-4053-9254-6b519b9c4b59} - c:\windows\system32\vtUKEwuS.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Sony Ericsson PC Suite] "c:\program files\sony ericsson\mobile2\application launcher\Application Launcher.exe" /startoptions
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Rogers SHS] c:\program files\rogers\selfhealing\shs.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [RogersServicepointAgent.exe] "c:\program files\rogers online protection\rogers servicepoint agent\RogersServicepointAgent.exe" /AUTORUN
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partygaming\partypoker\RunApp.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1217869403093
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: tuvULEts - tuvULEts.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Authentication Packages = msv1_0 c:\windows\system32\vtUKEwuS

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-08-06 04:37 2,455,072 a–sh— c:\windows\system32\drivers\fidbox.dat
2009-08-06 04:37 9,760 a–sh— c:\windows\system32\drivers\fidbox2.dat
2009-08-06 04:37 32 a–sh— c:\windows\system32\drivers\fidbox2.idx
2009-08-06 04:37 32 a–sh— c:\windows\system32\drivers\fidbox.idx
2009-08-05 22:57 –d—– c:\documents and settings\owner\DoctorWeb
2009-08-05 22:49 112,144 a——- c:\windows\system32\drivers\kl1.sys
2009-08-05 22:43 53,192 a——- c:\windows\system32\drivers\rp_skt32.sys
2009-08-05 22:41 48,384 a——- c:\windows\system32\drivers\rp_pkt32.sys
2009-08-05 22:37 –d—– c:\program files\Raxco
2009-08-05 22:11 –d—– c:\program files\Rogers Online Protection
2009-08-05 22:06 –d—– c:\docume~1\owner\applic~1\Rogers Online Protection
2009-08-05 22:05 –d—– c:\docume~1\alluse~1\applic~1\Rogers Online Protection
2009-08-05 20:29 –d—– c:\docume~1\owner\applic~1\Malwarebytes
2009-08-05 20:28 –d—– c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-08-05 16:09 –d—– c:\program files\Trend Micro
2009-07-17 20:29 0 a——- C:\testwma.raw

==================== Find3M ====================

2009-07-26 09:56 335,752 a——- c:\windows\system32\drivers\avgldx86.sys
2009-07-03 13:09 915,456 a——- c:\windows\system32\wininet.dll
2009-06-25 16:26 11,952 a——- c:\windows\system32\avgrsstx.dll
2009-06-18 10:02 1,900,184 a——- c:\docume~1\alluse~1\applic~1\shs_setup_4056-345359.exe
2009-06-16 10:36 119,808 a——- c:\windows\system32\t2embed.dll
2009-06-16 10:36 81,920 a——- c:\windows\system32\fontsub.dll
2009-06-10 16:34 19,497 a——- c:\windows\hpqins13.dat
2009-06-03 15:09 1,291,264 a——- c:\windows\system32\quartz.dll
2008-12-31 17:45 45,112 a——- c:\docume~1\owner\applic~1\GDIPFONTCACHEV1.DAT
2009-03-17 12:17 32,768 a–sh— c:\windows\system32\config\systemprofile\cookies\index.dat
2009-03-17 12:17 49,152 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\index.dat
2008-12-03 23:00 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008120320081204\index.dat
2008-12-05 11:03 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008120520081206\index.dat
2008-12-06 14:01 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008120620081207\index.dat
2008-12-07 15:02 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008120720081208\index.dat
2009-03-17 12:17 49,152 a–sh— c:\windows\system32\config\systemprofile\local settings\temporary internet files\content.ie5\index.dat

============= FINISH: 23:51:51.15 ===============

Here is the attach report:


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-07-30.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 8/4/2008 12:49:07 PM
System Uptime: 8/8/2009 10:29:18 PM (1 hours ago)

Motherboard: Acer, Inc. | | Lugano M
Processor: Mobile AMD Sempron™ Processor 2800+ | Socket A | 1600/400mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 37 GiB total, 23.454 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP251: 5/8/2009 11:35:19 AM - System Checkpoint
RP252: 5/9/2009 5:09:19 PM - System Checkpoint
RP253: 5/13/2009 5:40:23 PM - System Checkpoint
RP254: 5/14/2009 2:02:18 PM - Software Distribution Service 3.0
RP255: 5/16/2009 8:28:27 PM - System Checkpoint
RP256: 5/17/2009 10:25:21 PM - System Checkpoint
RP257: 5/18/2009 10:29:50 PM - System Checkpoint
RP258: 5/19/2009 9:43:19 AM - Avg8 Update
RP259: 5/20/2009 11:04:39 AM - Avg8 Update
RP260: 5/21/2009 3:21:24 PM - System Checkpoint
RP261: 6/2/2009 9:35:59 AM - System Checkpoint
RP262: 6/3/2009 12:21:14 PM - System Checkpoint
RP263: 6/5/2009 9:09:33 AM - System Checkpoint
RP264: 6/7/2009 1:15:04 PM - System Checkpoint
RP265: 6/8/2009 3:56:42 PM - System Checkpoint
RP266: 6/10/2009 5:10:56 PM - System Checkpoint
RP267: 6/11/2009 12:53:21 PM - Software Distribution Service 3.0
RP268: 6/17/2009 3:48:47 PM - System Checkpoint
RP269: 6/18/2009 4:14:54 PM - System Checkpoint
RP270: 6/19/2009 5:24:12 PM - System Checkpoint
RP271: 6/22/2009 12:47:49 PM - System Checkpoint
RP272: 6/23/2009 7:56:46 PM - System Checkpoint
RP273: 6/24/2009 8:53:02 PM - System Checkpoint
RP274: 6/25/2009 4:10:49 PM - Avg8 Update
RP275: 6/25/2009 4:29:53 PM - Avg8 Update
RP276: 6/26/2009 4:38:41 PM - System Checkpoint
RP277: 6/29/2009 3:19:57 PM - System Checkpoint
RP278: 7/2/2009 3:51:27 PM - System Checkpoint
RP279: 7/3/2009 4:09:24 PM - System Checkpoint
RP280: 7/4/2009 5:06:47 PM - System Checkpoint
RP281: 7/4/2009 6:42:52 PM - Software Distribution Service 3.0
RP282: 7/5/2009 8:58:13 PM - System Checkpoint
RP283: 7/7/2009 10:08:01 PM - System Checkpoint
RP284: 7/9/2009 5:38:47 PM - System Checkpoint
RP285: 7/9/2009 8:44:39 PM - Removed iTunes
RP286: 7/10/2009 10:15:39 PM - System Checkpoint
RP287: 7/12/2009 3:02:18 PM - System Checkpoint
RP288: 7/13/2009 4:17:57 PM - System Checkpoint
RP289: 7/17/2009 12:34:45 PM - Software Distribution Service 3.0
RP290: 7/20/2009 1:42:03 PM - System Checkpoint
RP291: 7/24/2009 10:05:30 PM - System Checkpoint
RP292: 7/25/2009 10:33:28 PM - System Checkpoint
RP293: 7/26/2009 9:48:34 AM - Avg8 Update
RP294: 7/26/2009 10:00:50 AM - Avg8 Update
RP295: 7/27/2009 3:03:23 PM - System Checkpoint
RP296: 7/29/2009 2:04:38 PM - Software Distribution Service 3.0
RP297: 7/30/2009 2:17:19 PM - System Checkpoint
RP298: 7/31/2009 5:21:08 PM - System Checkpoint
RP299: 8/1/2009 5:34:22 PM - System Checkpoint
RP300: 8/2/2009 6:27:36 PM - System Checkpoint
RP301: 8/3/2009 6:48:56 PM - System Checkpoint
RP302: 8/4/2009 6:57:30 PM - System Checkpoint
RP303: 8/6/2009 4:53:53 AM - System Checkpoint
RP304: 8/8/2009 10:01:11 PM - Removed Bonjour

==== Installed Programs ======================

1500
1500_Help
1500Trb
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.0
Adobe Shockwave Player 11
Agere Systems AC'97 Modem
AiO_Scan
AiOSoftware
Apple Mobile Device Support
Apple Software Update
AVG Free 8.5
Broadcom 802.11 Network Adapter
BufferChm
Choice Guard
CP_Package_Variety1
CP_Package_Variety2
CP_Package_Variety3
Critical Update for Windows Media Player 11 (KB959772)
CustomerResearchQFolder
Destinations
DeviceManagementQFolder
Disc2Phone
DocProc
eSupportQFolder
Express Dictate
Express Scribe
Expstudio Audio Editor FREE
Fax
Google Toolbar for Internet Explorer
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
HP Extended Capabilities 5.3
HP Image Zone Express
HP Imaging Device Functions 5.3
HP Photosmart Essential 3.5
HP Product Assistant
HP PSC & OfficeJet 5.3.B
HP Solution Center & Imaging Support Tools 5.3
HP Update
HPPhotoSmartDiscLabelContent1
HPPhotosmartEssential
HPProductAssistant
Java™ 6 Update 3
Java™ 6 Update 7
LimeWire 4.18.8
MarketResearch
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MobileMe Control Panel
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Nero 6 Ultra Edition
Nero BurnRights
NewCopy
PartyPoker
PerfectDisk
ProductContext
QuickTime
Readme
Realtek AC'97 Audio
Rogers Online Protection
Rogers Self Help Software
Rogers Servicepoint Agent 2.0.21
Rogers Update Manager
RPS Ad Blocker
RPS AntiFraud
RPS AntiSpyware
RPS AntiVirus
RPS App Detector
RPS Backup
RPS Burn
RPS CRT
RPS Diagnostic Utility
RPS Firewall
RPS Ksdk
RPS ParentalControl
RPS Performance Tool
RPS PopupBlocker
RPS Privacy Manager
RPS RpsCore
RPS Security Cleanup
RPS Zip
Scan
ScannerCopy
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB973346)
Segoe UI
SiS VGA Utilities
SiSAGP driver
SolutionCenter
Sony Ericsson PC Suite
Spybot - Search & Destroy
Status
Synaptics Pointing Device Driver
TrayApp
Unload
Update for Windows Internet Explorer 8 (KB971930)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Watchtower Library 2005 - English Edition
Watchtower Library 2008 - English
WebFldrs XP
WebReg
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Upload Tool
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver
Yahoo! Install Manager

==== Event Viewer Messages From Past Week ========

8/8/2009 10:36:12 AM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/8/2009 10:36:11 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.
8/8/2009 10:33:38 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the PDEngine service to connect.
8/8/2009 10:33:38 AM, error: Service Control Manager [7000] - The PDEngine service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/8/2009 10:32:25 AM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service PDEngine with arguments "-Service" in order to run the server: {479C2019-B771-4324-AEA3-1FFECABBC790}
8/8/2009 10:31:14 AM, error: Service Control Manager [7001] - The Fast User Switching Compatibility service depends on the Terminal Services service which failed to start because of the following error: After starting, the service hung in a start-pending state.
8/8/2009 10:31:13 AM, error: Service Control Manager [7022] - The Terminal Services service hung on starting.
8/8/2009 10:03:04 PM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found.
8/6/2009 9:04:21 AM, error: SideBySide [59] - Generate Activation Context failed for C:\WINDOWS\system32\SHELL32.dll. Reference error message: The operation completed successfully. .
8/6/2009 9:04:20 AM, error: SideBySide [58] - Syntax error in manifest or policy file "C:\WINDOWS\system32\SHELL32.dll" on line 0.
8/5/2009 9:23:35 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: gagp30kx
8/5/2009 9:23:32 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Windows Image Acquisition (WIA) service to connect.
8/5/2009 9:23:32 PM, error: Service Control Manager [7000] - The Windows Image Acquisition (WIA) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/5/2009 9:21:38 AM, error: Service Control Manager [7000] - The FCI service failed to start due to the following error: The system cannot find the file specified.
8/5/2009 3:49:18 PM, error: Dhcp [1002] - The IP address lease 169.254.234.74 for the Network Card with network address 00C09F8B31FE has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).
8/5/2009 3:00:09 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Rogers Update Manager service to connect.
8/5/2009 3:00:09 PM, error: Service Control Manager [7000] - The Rogers Update Manager service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/4/2009 9:59:35 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Google Software Updater service to connect.
8/4/2009 9:58:42 AM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service gusvc with arguments "" in order to run the server: {89DAE4CD-9F17-4980-902A-99BA84A8F5C8}
8/4/2009 9:40:10 AM, error: Service Control Manager [7022] - The Rogers Update Manager service hung on starting.
8/4/2009 2:30:15 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
8/2/2009 11:26:49 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.
8/1/2009 3:41:03 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Rogers SHS Service service to connect.
8/1/2009 3:41:03 PM, error: Service Control Manager [7000] - The Rogers SHS Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

==== End Of File ==========================

Here is the GMER log:

GMER 1.0.15.15020 [gmer.exe] - http://www.gmer.net
Rootkit scan 2009-08-09 01:06:20
Windows 5.1.2600 Service Pack 3


—- System - GMER 1.0.15 —-

SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwClose [0xF4BCF2A0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwConnectPort [0xF4BCD34E]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateProcess [0xF4BCEFD0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateProcessEx [0xF4BCF140]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateSection [0xF4BCFE10]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateSymbolicLinkObject [0xF4BCF8AE]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateThread [0xF4BD07D0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwDuplicateObject [0xF4BCF450]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwLoadDriver [0xF4BCCEA0]
SSDT kl1.sys (Kaspersky Unified Driver/Kaspersky Lab) ZwOpenFile [0xFA8B0030]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwOpenProcess [0xF4BCEDC0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwOpenSection [0xF4BCFC3E]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwQuerySystemInformation [0xF4BD0436]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwRequestWaitReplyPort [0xF4BCD930]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwResumeThread [0xF4BD0740]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetContextThread [0xF4BD0B00]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetInformationFile [0xF4BD10C0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetSecurityObject [0xF4BCBAF0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetSystemInformation [0xF4BCFA90]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSuspendThread [0xF4BD06F0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSystemDebugControl [0xF4BCD1B0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwTerminateProcess [0xF4BD02AB]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwWriteVirtualMemory [0xF4BCF310]

Code \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) FsRtlCheckLockForReadAccess
Code \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) IoIsOperationSynchronous

—- Devices - GMER 1.0.15 —-

AttachedDevice \FileSystem\Ntfs \Ntfs klif.sys (spuper-ptor/Kaspersky Lab)
AttachedDevice \Driver\Tcpip \Device\Ip rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)

—- EOF - GMER 1.0.15 —-
Hi,

Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

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