desertbeach,
With the uncertainty of your AVG software I would like for you to uninstall and reinstall AVG.
Please go to Start Menu > Control Panel > Add/ Remove Programs
Scroll Down and locate the following programs:
Select
each one of the programs, then select
remove.
(if the program is not listed don't be alarmed, just continue)
Exit the
Control Panel when finished.
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If you have difficulty removing AVG, please use the
AVG Removertool listed below.
AVG Remover utility removes all parts of AVG installation on your computer, including registry items, installation and user files on your disk, etc.
AVG Remover is the last option to be used in case the AVG uninstallation / repair installation process has failed repeatedly.
http://www.avg.com/filedir/util/avg_arm_su…/avgremover.exe
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Reboot
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Download
AVG 8 -
http://free.grisoft.com/ww.download?prd=afe
Follow the onscreen instructions to install
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Reboot
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You log shows signs of
Norton or Symantec Products on your computer.
Please follow these instructions to completely remove them:
Remove Norton or Symantec Products
Note : You should first attempt to remove your Norton/Symantec product using
Add/Remove Programs in the
Windows Control Panel (Programs and Features, in Windows Vista).
This is the best method.
Uninstall anything with Norton or Symantec in the name
After uninstalling using Windows Add/Remove Programs, run the
Norton Removal Tool to ensure successful removal of all Norton references.
If no entries are present in the Windows Add/Remove Programs you still need to run
Norton Removal Tool below.
Please go to
http://service1.symantec.com/Support/tsgen…005033108162039 and select the product you have
- Download the Norton Removal Tool.
- Save the file to the Windows desktop.
- On the Windows desktop, double-click the Norton Removal Tool icon.
- Follow the on-screen instructions.
Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
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I see that
Viewpoint is installed.
Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player’s components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting
Disable auto-updating for the Viewpoint Manager – the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.
To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.
Viewpoint Manager is considered as
foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad".
This may change, read
Viewpoint to Plunge Into Adware.
I recommend that you remove the Viewpoint products; however, decide for yourself.
Please go to
Start Menu >
Control Panel >
Add/ Remove Programs
Scroll Down and locate the following programs:
- Hijackthis 1.99.1
- Java™ 6 Update 7
- Java™ SE Runtime Environment 6
- Java™ SE Runtime Environment 6 Update 1
- My Way Search Assistant
- Norton AntiVirus (Symantec Corporation)
- Viewpoint Media Player - optional
Select
each one of the programs, then select
remove.
(if the program is not listed don't be alarmed, just continue with the list)
Exit the
Control Panel when finished.
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[external image: Posted Image] Your Java is out of date.
Java™ 6 Update 15 can be updated from the Java control panel
Start > Control Panel (Classic View) >
Java (looks like a coffee cup) >
Update Tab >
Update Now.
An update should begin; > follow the prompts.
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Locate MalwareBytes & double click on it to launch the program.
- Once the program has loaded select the Update tab, then select Check for Updates
- Next select the Scanner tab, select Perform Quick Scan, then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.< < Don't forget this!
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
(The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.) - Copy and Paste the entire report in your next reply.
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Please run:
Eset Online Scanner
(You will need Internet Explorer to run this scan)
- Place a check mark in the box YES, I accept the Terms Of Use
- Click the Start button.
- Now click the Install button.
- Click Start. The scanner engine will initialize and update.
- Place a check mark in the box beside Remove found threats.
- Click the Scan button. The scan will now run, please be patient.
- When the scan finishes click the Details tab.
- Copy and paste the contents of the C:\ProgramFiles\EsetOnlineScanner\log.txt into your next reply.
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Reboot, on your next post please provide the following:
- MBAM log
- ESET log.txt
- Tell me how your computer is running at the moment.
![[external image: Posted Image]](http://i266.photobucket.com/albums/ii277/sUBs_/Gmer_initScan.gif){kind=link}