Computer freezes when watching videos
Posted 28 July 2009 - 12:06 AM
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Posted 28 July 2009 - 12:30 AM
Again, review and abide by the cautions in the linked post regarding maintenance, by Digerati.
Particularly be sure that all components are firmly seated, even to the point of removing PCIe video adapter card, blowing out the slot with compressed air and reseating. Same with RAM.
Check all connectors to assure firm seating.
Inspect for bulging or leaking capacitors.
Inspect for vigorous fan action.
Does your PCIe vid card have an onboard fan? Is it spinning vigorously?
Consider placing a desk fan directed into the open case while operating. Does that make a difference with shut-down?
Download and run SpeedFan: http://www.almico.com/sfdownload.php
Dell is miserly when it comes to providing sensors, but you should get some Temperature readouts and a listing of Voltage readings.
Post the values in your next reply.
Give us feedback on what you observe from the above.
Posted 28 July 2009 - 01:40 PM
Posted 28 July 2009 - 05:30 PM
We can move through several alternative diagnostics starting with your RAM. Windows offers this tool:
Posted 28 July 2009 - 08:07 PM
Posted 28 July 2009 - 08:47 PM
Posted 28 July 2009 - 09:23 PM
The download is an ISO file which is a disk image.
It creates a bootable CD.
Here is a free ISO creator that you can download:
After that download anytime you Save an ISO file you can right click on it and have the option to "Create Disk Image".
In addition you will need to set your BIOS Boot Menu to boot the CD prior to the hard drive.
Posted 28 July 2009 - 09:40 PM
Your model offered so many choices that we need to determine what you have.
Right click My Computer then click Manage then Device Manager then open (+) Display adapters.
What is listed?
The Dell options are here under Video unless you have added a card on your own:
In general your current driver needs to be uninstalled prior to installing the new driver.
This is best done via the Control Panel > Add or Remove Programs
> either ATI or Nvidia (depending on your hardware) > display driver only.
Edited by jephree, 28 July 2009 - 09:42 PM.
Posted 29 July 2009 - 12:19 AM
2. Secondly, under "Display Adapters" it shows:
- ATI Radeon X300/X550/X1050 Series
- ATI Radeon X300/X550/X1050 Series Secondary
- LogMeIn Mirror Driver
3. I'm not really sure which driver I need due to the X300/X550/X1050 part, so can you help me out on that?
Posted 29 July 2009 - 12:43 AM
(R-click - My Computer - Properties - Hardware(tab) - Device Manager(button) )
In Device Manager you will see Display Adapters
Click to expand Display Adapters
You can ignor LogMeIn Mirror Driver
The other one is probably ATI Radeon X300/X550/X1050 Series
(If there are more Display Adapters listed, let us know)
Double-click on ATI Radeon X300/X550/X1050 Series to see what version of Driver you have installed.
You can then go to the Manufacturer's Website to download the appropriate Driver.
You can also get the factory original Driver from Dell by logging into Dell.com and using your Dell Service Tag number to navigate to the exact machine specifications and driver downloads available from Dell
Set your machine to boot first from CD by entering your BIOS/CMOS Setup
You get to BIOS by re-starting your Dell and immediately pressing F2 to enter Setup
Navigate to Drive or Boot Order
use the up or down arrows to change the possition of your CD Drive to the top of the list
Note: if F2 does not boot you to Setup, then watch carefully during the pre-Windows boot sequence.
You will see a prompt, such as
Press F2 for Setup or it could be F10, F12, ESC... but it is most likely F2
(It goes by very quickly so watch carefully)
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Posted 29 July 2009 - 03:06 PM
Posted 29 July 2009 - 04:46 PM
Posted 29 July 2009 - 05:28 PM
Have you been watching for Error notifications in Event Viewer
(Start - Run - (type)eventvwr.msc - enter)
Particularly be looking in the System list, but you might also find Errors in application.
Let us know
Jephree gave you instructions for Event Viewer, in a post above:
Posted 29 July 2009 - 06:10 PM
First off your symptoms are classical over-heating. The audio loop is just an after effect of a graphics hardware lockup (freeze).
Did you have any such issues prior to your Malware Infection? If not did these symptoms appear to occur right after your cleanup?
It would be nice if you had your Dell XP CD but lacking that we might try to run Ubuntu in order to weed out the software side of things.
Ubuntu is a free Linux based OS that will again be an ISO download which you can then burn the image to CD and boot it.
Choose just to run it and not install it and see if the same issues persist.
Another tool you might try to separate the CPU from the GPU is SuperPi
If you can run SuperPi through all its iterations without freezing it points more directly towards a graphics issue.
Posted 29 July 2009 - 08:52 PM
Doug: I check my event veiwer to see if I could find anything and there were 2 errors at the time when my computer froze these were:
- The LogMeIn Kernel Information Provider service failed to start due to the following error: The system cannot find the path specified.
- The Java Quick Starter service failed to start due to the following error: The system cannot find the path specified.
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