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Spyware / Malware / Virus Removal

[Resolved] please help, Trojan.Redol.C, virus!

12 min read

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Post #1
Hi,

Recently I seem to have got a virus, and I cant get rid of it!

I have Avira AntiVir and it keeps displaying an annoying pop up every few seconds saying that it has detected a virus called 'C:\windows\system32\hjgruiqtfqqtuf.dll' And that it contains a pattern of the TR.Redol.C Virus…

Ive tried running various malaware/spamware removal packages, but nothing has helped.

Im totally lost and have no idea of how to remove this virus..

Any help would be greatly appreciated as I really dont want to lose any of my work/programs by formatting etc..

Thanks in advance everyone
Johnny
Post #2
Hi johnnyS


Welcome to the What the tech Forums
My name is mschroe919 and I am going help you
I would like to help you So if you would….
Please be patient and I will be back as soon as possible.

While we are in this mode to fix, please do not run any other fix programs they may effect the ones I give you to do.

NOTICE"

when posting the logs I request please copy and paste them here, do not send them as a attachment.

FIRST:


Please while I am gone do these steps:

Show hidden files, Here is how:

Windows XP

* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.

NEXT:

Please download ATF Cleaner by Atribune.

Download it

HERE:

This program is for XP and Windows 2000 and vista
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

NEXT:

Malwarebytes' Anti-Malware

HERE

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
save and post the malwarebytes log when you get to the bottom of this page.
NEXT:

We need to download HijackThis, download it

HERE:

once downloaded click on it to install
By default it will install in c:\program files.Don't change the location
Then navigate to that directory and double-click on the hijackthis.exe file. When the program is started click on the Scan button and then the Save Log button to create a log of your information.
Once the log is saved please post it here .along with the Malwarebytes' Anti-Malware log
good luck

Be sure not to delete anything intill said ok to. also don't run any other cleanup programs till we
get done it may goof ours up.
Also if you have any questions feel fre to ask first.

When you post another HJT log and the Malwarebytes' Anti-Malware log , let me know how your PC is behavuing

I will be waiting to see new logs

mschroe919
Post #3
Hi mschroe919, The scan got about 50% through and suddenly crashed.. A blue screen appeared, something about data dump. So i tried again, and again after about 30mins of the scan (50%), it crashed with the same blue screen…. :unsure: Help plz! Thanks
Post #4
Hi, lets try to run it in safe mode: what os are you running? win98,xp,vista etc… Could you get and run the HJT program? let me know
Post #5
I'll try it in safe mode now… Im running Vista here. I didnt get a chance to run the HJT program as the maliware scan didnt complete successfully.. So should i run the scan in safe mode now? thanks
Post #6 last edited
Hi If you try to run it in safe mode and it don't work.You can forget the malware bytes for now. See if you can run the HJT in regular mode first. good luck mschroe919
Post #7
Hi, Was wondering if you still need and want help for your PC? I don't have any communications for a couple of days? Please if you need help let me know, if not let me know so I can close the log. Thanks mschroe919
Post #9
Hi, I did what you said.. However i seem to be getting more pop up warnings now than ever :( The scan completed successfully in safe mode, and i removed exactly what had been found. I have the HJT log and the Malaware log, i'll post it now.. Thanks again for your help :)
Post #10
Malwarebytes' Anti-Malware 1.39
Database version: 2492
Windows 6.0.6001 Service Pack 1

28/07/2009 00:10:04
mbam-log-2009-07-28 (00-10-04).txt

Scan type: Full Scan (C:\|S:\|)
Objects scanned: 206817
Time elapsed: 34 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 3
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{af2e62b6-f9e1-4d4f-a10a-9dc8e6dcbcc0} (Adware.VideoEgg) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\VB and VBA Program Settings\tm (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Userinit (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Windows Logon Applicationedc (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\Windows\system32\userinit.exe,C:\Windows\system32\sdra64.exe,) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\Windows\System32\lowsec (Stolen.data) -> Quarantined and deleted successfully.

Files Infected:
c:\Users\Johnny\downloads\SopCast\Setup-SopCast-3.0.3-2008-4-30.exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\Windows\System32\lowsec\local.ds (Stolen.data) -> Quarantined and deleted successfully.
c:\Windows\System32\lowsec\user.ds (Stolen.data) -> Quarantined and deleted successfully.

—————————–

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:20:06, on 28/07/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\SiS VGA Utilities\SiSTray.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\C&E\OSD\osd.exe
C:\Program Files\Spare Messaging\MessagingApp.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.thetechguys.com/welcome
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thetechguys.com/welcome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SiSTray] %ProgramFiles%\SiS VGA Utilities\SiSTray.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [OSD] C:\Program Files\C&E\OSD\osd.exe
O4 - HKLM\..\Run: [SpareMessaging] "C:\Program Files\Spare Messaging\MessagingApp.exe"
O4 - HKLM\..\Run: [UpdateP2GShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Johnny] C:\Users\Johnny\Johnny.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/…NPUplden-gb.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: OsdService - Unknown owner - C:\Program Files\C&E\OSD\OsdService\OsdService.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

–
End of file - 7819 bytes





This is everything i have… Hope you're able to help me.
It would be greatly appreciated :)

Thanks
Post #11
Hi johnnyS, I got your logs and I will look them over and get back to you. In the mean time can you do a defrag, in vista it is needed a lot more . To get to the defrag area in Windows Vista, all you have to do is click on the Start button and type "defrag" into the search box. Doing that will bring the defrag window up for you automatically. You will then be asked if you're sure you want to continue on with what you're doing (trust me, you do!) So, just click the Continue button. From there, you can start the defrag process by clicking the Defragment Now button. The defrag will then run on your system and you can just wait for the results. Now, from that window, you can also set up a schedule for the defrag to run on its own. If you want to do that, click on the Modify Schedule button and you can then set the times for how often you'd like it to run, on what day and at what time. It's all about your own preferences! thanks mschroe919
Post #12
Hi johnnyS


Before we do the next program please disable your windows defender and your spybot S&D teatimer
as they could effect our scans we will enable them after were done.
Here is how to do both:

You need To disable TeaTimer, it can stop our fix.

1) Run Spybot-S&D
2) Go to the Mode menu, and make sure "Advanced Mode" is selected
3) On the left hand side, choose Tools -> Resident
4) Uncheck "Resident TeaTimer" and OK any prompts

Open Windows Defender.

Click on Tools, General Settings.
Scroll down and uncheck Turn on real-time protection (recommended).
After you uncheck this, click on the Save button and close Windows Defender.


NEXT:
Using Internet Explorer, please do a Kaspersky online scan] This scan takes about 60 minutes to complete.

Answer Yes, when prompted to install an ActiveX component.
The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure as follows:
Scan using the following Anti-Virus database:
Extended
Scan Options:
Scan Archives
Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will provide a report if your system is infected. It does not provide an option to clean/disinfect. We only require a report from it.

[external image: Posted Image]

Click the Save as Text button to save the file to your desktop and post it in your next reply along with a fresh HijackThis log
Post #14
Hi, The defragment doesnt seem to be working, every time i click 'Defragment Now', Avira pops up with that annoying vius message as soon as I click it. It seems to be halting the Defrag process. Ive tried Defrag in safe mode but nothing happens.. Should i just go onto part two of your suggestion, of have you any more ideas? Thanks, johnnyS
Post #15
Hi Yes try the online scan. It may take awhile, I will be here for a couple hours and then I will return tonight; mschroe919

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