[Resolved] The Following is my ''LOG'' TRYING TO

Maybe going back to the store with it might be a good idea as it certainly isn't responding to anything.

There are two bad files left on your system that need to be deleted:

c:\users\echoes\appdata\roaming\GetValue.vbs
c:\windows\system32\tmp.reg

If you navigate to those files using your windows explorer (windows key +E) once you find each file - right click it then choose delete

The reason you cannot connect is because there is a problem with your LSP.

I have given you instructions how to fix this a number of times.

Obviously the computer is not responding:

I think the problem in in the Administrators privileges…unless the commands are run with those elevated permissions - they will not work.


I will give you the directions once more….

If you cannot get the computer to work after this, then it's time to take it back to the store:


FIRST:


run LSPFix right click it and run it as an Administrator:

Close all windows except LSPfix
click on LSPfix.exe and it will launch the program.
Put a check mark in the box “I know what I am doing”
Click ‘Finish’
REBOOT to complete the task.


Next reset command - this one will have to be done in safe mode in the Administrators account

or Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.

• Click on Start button.
• Type Cmd in the Start Search text box.
• Type the following command in the Command Prompt shell, and then press the Enter key.
  
  • netsh winsock reset
• Restart the computer.

post the resulting message from performing this function.



reset the TCP/IP - this too needs to be done in safe mode from the Administrators account

or Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.

• Click on Start button.
• Type Cmd in the Start Search text box.
• Type the following command in the Command Prompt shell, and then press the Enter key.
  
  • netsh int ip reset
• Restart the computer.

post the resulting message from performing this function.


Please let me know what happens after each of those three steps

Is there a way to Set the VISTA PREMIUM System BACK about a FORTNIGHT should do it . Could you let me no how to do this and we will see how it goes from there. As i canott go on like this as the P.C. is just a doorstop with a dvdrom built into it !!!!

To do a system restore in Vista: Close and save any documents that you may have open. Click on the Start button to open your Start Menu. When the Start Menu opens click on the All Programs menu option. Click once on the Accessories Start Menu group. Click once on the System Tools Start Menu group. Click once on the System Restore icon. After you click on the icon, if a User Account Control window opens you should click on the Continue button. You will now be at the System Restore screen. From this screen you can specify the restore point that you would like to restore. By default, Vista will already have selected the Recommended restore option. This restore point is one was made after a new program, driver, or update was installed. If you would like to use this restore point, you can click on the Next button to start the restore process. On the other hand, if there is a more recent restore point that you would like to restore you should select Choose a different restore point and press the Next button. This will bring you to a screen, that contains a listing of all the available restore points that you can restore to. You should select the restore point that you would like to restore and press the Next button to start the restore process. Vista will display a Window showing your selected restore point and asking you to confirm that this is the one you would like to restore. If you would like to select a different restore point press the Back button. Otherwise you can press the Cancel button to exit System Restore or the Finish button to begin the restore process. If you selected Finish, Vista will display a second prompt asking you to confirm that you would like to continue the restore. If you are sure you want to do the restore, then press the Yes button. Vista will now log you off of the computer and start the System Restore process When the restore has been completed, you computer will be restarted and when Vista boots back up it will be restored to its previous state. When you log in to Vista for the first time after the restore, you will see a message showing that the restore was successful. If there are any problems with your computer due to the last restore, you can revert back to your previous settings by going back into the System Restore Utility and selecting the Undo System Restore option and pressing the Next button.

Hi lets settle this issue cause its important SAFE MODE ok iam in SAFE MODE now i have 3 choices / 1 SAFE MODE / 2 SAFE MODE WITH NETWORKING / 3 SAFE MODE WITH COMMAND PROMPT and can you Please Explain this Elivation thing THANKS.

go into safe mode with command prompt: use the Administrators account.

run the commands I gave you from the command prompt.


the privileged elevations occur in Normal mode

when you reach the command prompt in normal mode you need to have administrator permissions

you get those by doing the following:

Pressthe keyboard keys Ctrl + Shift + Enter that will then run the Command Prompt as the Administrator.

Allow elevation request when Vista asks

Hi dun those All of the requests i delited the files there gon dun all Comand Prompt in Safe Mode with Networking i hope thats ok iam willing to go back and do it your way if you want you are the BOSS what ever you want eny way there was no reports or enything When i run the mouse over the internet icon in the Tray i get CONNECTION STATUS UNKNOWN THE DEPENDANCY SERVICE OR GROUP FAILED TO START still no INTERNET .

run LSPFix right click it and run it as an Administrator:


Please download LSPFix to your desktop.

• Close all windows except LSPfix
• click on LSPfix.exe and it will launch the program.
• Put a check mark in the box “I know what I am doing”
• Click ‘Finish’
• REBOOT to complete the task.

please advise what happens when this is completed

Hi clicket on it to Launch LSP Fix got this Error Message Winsock 2 Registry Key ( HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2\Parameters ) is missing or could not be accessed. If you are using Windows NT/2000/XP , please make sure you are logged in as Administrator and try again. If you are still receiving this message as Admimistrator , it may necessary to re-install Winsock 2. What do i do next

Hi,

do this

• Click [external image: Posted Image] and then click Network
  
• Click Network and Sharing Center
  
• In the Network and Sharing Center box, click Diagnose and Repair.

NEXT

• Cilck [external image: Posted Image] type cmd in the Start Search box, right-click cmd.exe, click Run as administrator, and then press Continue.
  
• Type netsh winsock reset at the command prompt, and then press ENTER.
  Note: When the command is completed successfully, a confirmation appears, followed by a new command prompt. Then, go to step 3.
  
• Type exit, and then press ENTER.

Hi i contacted my ISP and we checked Device Manager so what ever i got infected with MELTED the Device Manager you need to get online you no what i mean not want to mention it hear however i will tell you if you ask i contacted QVC then i contacted ACER tech support and now iam doing a restore back to Factory Settings so iam just waiting for it to do that. And i was wondering if you could give me some Advice as to what FREE Anti Virus to instaull so this type of Attack cannot happen again or should i just go with Virgin my ISP protection package they offer I think avast is good it dosen't hassle you so could you recommend a good one as i welcome your inpute after all you are the EXPERTS.

HI and all iam now online comming from my P.C. working fine however this Factory Reset its a bit of a pain in the A##E I have not put eny of my original programs exctra incase my Clickfree Backup is INFECTED so whats the NEXT MOVE how do i check its not INFECTED.

Check the drive where your backup is stored with the Kaspersky online scanner.

http://www.kaspersky.com/kos/eng/partner/d…kavwebscan.html

Glad you were able to get back on line - PM me with the infomation

Avast is a good antivirus - I would stick with that.

Good luck

~CB

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