Hi Modem thats connected with an Eternet cable and the Wireless Rowter is Connected to the Modem vie USB / I ran the Internet Connection Reapair Tool and it came back with Failure Action Required.
If you bypass the router and try connecting directly via the modem..do you have the same problem?
I don't believe this is a malware issue at this point.
1. Let me know if bypassing the router makes any difference.
2.
I ran the Internet Connection Reapair Tool and it came back with Failure Action Required.
Was there any other information given - such as - what exactly had failed?
3. Please run this diagnostic tool on your system so we can rule out malware:
you will need to download it onto another computer and transfer it over via USB and run it.
Please download DDS from either of these links LINK 1 LINK 2
and save it to your desktop.
Disable any script blocking protection
Double click dds.pif to run the tool.
When done, two DDS.txt's will open.
Save both reports to your desktop.
————————————————— Please include the contents of the following in your next reply: DDS.txt Attach.txt.
4. Let's try running LSPFix again, this time - right click it and run it as an Administrator:
Close all windows except LSPfix
click on LSPfix.exe and it will launch the program.
Put a check mark in the box “I know what I am doing”
Click ‘Finish’ REBOOT to complete the task.
5. Now try this reset command again - this one will have to be done in safe mode in the Administrators account
Click on Start button.
Type Cmd in the Start Search text box.
Type the following command in the Command Prompt shell, and then press the Enter key.
netsh winsock reset
Restart the computer.
post the resulting message from performing this function.
6.reset the TCP/IP - this too needs to be done in safe mode from the Administrators account
Click on Start button.
Type Cmd in the Start Search text box.
Type the following command in the Command Prompt shell, and then press the Enter key.
netsh int ip reset
Restart the computer.
post the resulting message from performing this function.
=== Installed Programs ======================
4oD
AAC Decoder
Acer Arcade Live Main Page
Acer DV Magician
Acer DVDivine
Acer eDataSecurity Management
Acer Empowering Technology
Acer ePerformance Management
Acer HomeMedia
Acer HomeMedia Connect
Acer ScreenSaver
Acer SlideShow DVD
Acer Tour
Acer TV Share
Acer VideoMagician
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.1.2
Adobe Shockwave Player 11
Amazon MP3 Downloader 1.0.4
Apple Mobile Device Support
Apple Software Update
ArcSoft Software Suite
AutoHotkey 1.0.47.06
AutoUpdate
AV Input Selection
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.3
Big Kahuna Reef 2
Bricks of Egypt
CA Yahoo! Anti-Spy (remove only)
CCleaner (remove only)
Choice Guard
DHTML Editing Component
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Version Checker
DivX Web Player
Driver Detective
Dynasty
eXPert PDF V3
Firebird SQL Server - MAGIX Edition
Galapago
getPlus® for Adobe
Google Goggles
Google Toolbar for Internet Explorer
H.264 Decoder
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
iLike Sidebar
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections Drivers
Intel® Viiv™ Software
iTunes
Java™ 6 Update 13
Jewel Quest Solitaire
Junk Mail filter update
LightScribe 1.4.142.1
Luxor 2
Malwarebytes' Anti-Malware
MCE Software Encoder 1.1
MCF Ravenhearst
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.3
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MKV Splitter
MSVC80_x86
MSVCRT
MSXML 4.0 SP2 (KB954430)
Mystery Case Files - Prime Suspects
Nokia Connectivity Cable Driver
Nokia Flashing Cable Driver
Nokia Software Updater
NTI Backup NOW! 4.7
NTI CD & DVD-Maker
PC Connectivity Solution
PDF Download for Internet Explorer
PHOTOfunSTUDIO -viewer-
Picasa 3
Primary Response Identity Protection
QuickTime
Realtek High Definition Audio Driver
RegCure 1.6.0.0
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Serif WebPlus 8.0
Serif WebPlus 8.0 Resource CD-ROM
Spelling Dictionaries Support For Adobe Reader 9
Spotify
Spybot - Search & Destroy
ThreatFire
Treasures of the Deep
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.762
Windows Driver Package - Nokia Modem (02/15/2007 3.1)
Windows Driver Package - Nokia Modem (05/24/2007 6.84.0.1)
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker Beta
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Windows Media Player Firefox Plugin
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Mail Advisor
Yahoo! Software Update
Yahoo! Toolbar
Zuma Deluxe
==== End Of File ===========================
=== Installed Programs ======================
4oD
AAC Decoder
Acer Arcade Live Main Page
Acer DV Magician
Acer DVDivine
Acer eDataSecurity Management
Acer Empowering Technology
Acer ePerformance Management
Acer HomeMedia
Acer HomeMedia Connect
Acer ScreenSaver
Acer SlideShow DVD
Acer Tour
Acer TV Share
Acer VideoMagician
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.1.2
Adobe Shockwave Player 11
Amazon MP3 Downloader 1.0.4
Apple Mobile Device Support
Apple Software Update
ArcSoft Software Suite
AutoHotkey 1.0.47.06
AutoUpdate
AV Input Selection
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.3
Big Kahuna Reef 2
Bricks of Egypt
CA Yahoo! Anti-Spy (remove only)
CCleaner (remove only)
Choice Guard
DHTML Editing Component
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Version Checker
DivX Web Player
Driver Detective
Dynasty
eXPert PDF V3
Firebird SQL Server - MAGIX Edition
Galapago
getPlus® for Adobe
Google Goggles
Google Toolbar for Internet Explorer
H.264 Decoder
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
iLike Sidebar
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections Drivers
Intel® Viiv™ Software
iTunes
Java™ 6 Update 13
Jewel Quest Solitaire
Junk Mail filter update
LightScribe 1.4.142.1
Luxor 2
Malwarebytes' Anti-Malware
MCE Software Encoder 1.1
MCF Ravenhearst
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.3
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MKV Splitter
MSVC80_x86
MSVCRT
MSXML 4.0 SP2 (KB954430)
Mystery Case Files - Prime Suspects
Nokia Connectivity Cable Driver
Nokia Flashing Cable Driver
Nokia Software Updater
NTI Backup NOW! 4.7
NTI CD & DVD-Maker
PC Connectivity Solution
PDF Download for Internet Explorer
PHOTOfunSTUDIO -viewer-
Picasa 3
Primary Response Identity Protection
QuickTime
Realtek High Definition Audio Driver
RegCure 1.6.0.0
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Serif WebPlus 8.0
Serif WebPlus 8.0 Resource CD-ROM
Spelling Dictionaries Support For Adobe Reader 9
Spotify
Spybot - Search & Destroy
ThreatFire
Treasures of the Deep
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.762
Windows Driver Package - Nokia Modem (02/15/2007 3.1)
Windows Driver Package - Nokia Modem (05/24/2007 6.84.0.1)
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker Beta
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Windows Media Player Firefox Plugin
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Mail Advisor
Yahoo! Software Update
Yahoo! Toolbar
Zuma Deluxe
==== End Of File ===========================
IT did not make a diffrence when i connected Direct from the MODEM still NO INTERNET and iam still getting the same pop up messages the computer is still the same pritty much all the same as it has been all week !!!!!
Let’s try to reset the router to its default configuration.
This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.
Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
If you don’t know the router's default password, you can look it up. HERE
You also need to reconfigure any security settings you had in place prior to the reset.
You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.
NEXT
Go to Start > Control Panel, and choose Network Connections.
Right click on your default connection, usually Local Area Connection for cable and DSL or Dial-up Connection if you are using Dial-up, and choose Properties.
Click the Networking tab
Double-click on the Internet Protocol (TCP/IP) item.
Write down the settings in case you should need to change them back.
Select the radio button that says "Obtain DNS servers automatically".
Click OK twice to get out of the properties screen and restart your computer.
If not prompted to reboot go ahead and reboot manually.
CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address, then you may proceed.
NEXT
You will need to do this from the Administrators account
Now go to Start > type: cmd into the start search box
Press OK or Hit Enter.
At the command prompt, type or copy/paste: ipconfig /flushdns (note the space between “..g /f…” it needs to be there)
Hit Enter.
You will get a confirmation that the flush was successful.
I cannot Access network when i try to access the settings in Network and Sharing Center i tryed to turn off File Sharring and then the Windows Security Centre Kicks in and says i cannot CHANGE OR ACCSSES enything so i cannot get to the Settings to sort out the Wireless Network and the Wireless Router is working Fine as its working ok
Hi as for The other Computers / Laptops and P.C. and Playstation in the Network / Netgear WNR2000 are All up and Running Fine and ok and you can Surf the NET OK Using those computers OK Just thought i would let you no Iam using a Laptop to contact you and its on the Wireless Network OK.
=== Installed Programs ======================
4oD
AAC Decoder
Acer Arcade Live Main Page
Acer DV Magician
Acer DVDivine
Acer eDataSecurity Management
Acer Empowering Technology
Acer ePerformance Management
Acer HomeMedia
Acer HomeMedia Connect
Acer ScreenSaver
Acer SlideShow DVD
Acer Tour
Acer TV Share
Acer VideoMagician
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.1.2
Adobe Shockwave Player 11
Amazon MP3 Downloader 1.0.4
Apple Mobile Device Support
Apple Software Update
ArcSoft Software Suite
AutoHotkey 1.0.47.06
AutoUpdate
AV Input Selection
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.3
Big Kahuna Reef 2
Bricks of Egypt
CA Yahoo! Anti-Spy (remove only)
CCleaner (remove only)
Choice Guard
DHTML Editing Component
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Version Checker
DivX Web Player
Driver Detective
Dynasty
eXPert PDF V3
Firebird SQL Server - MAGIX Edition
Galapago
getPlus® for Adobe
Google Goggles
Google Toolbar for Internet Explorer
H.264 Decoder
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
iLike Sidebar
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections Drivers
Intel® Viiv™ Software
iTunes
Java™ 6 Update 13
Jewel Quest Solitaire
Junk Mail filter update
LightScribe 1.4.142.1
Luxor 2
Malwarebytes' Anti-Malware
MCE Software Encoder 1.1
MCF Ravenhearst
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.3
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MKV Splitter
MSVC80_x86
MSVCRT
MSXML 4.0 SP2 (KB954430)
Mystery Case Files - Prime Suspects
Nokia Connectivity Cable Driver
Nokia Flashing Cable Driver
Nokia Software Updater
NTI Backup NOW! 4.7
NTI CD & DVD-Maker
PC Connectivity Solution
PDF Download for Internet Explorer
PHOTOfunSTUDIO -viewer-
Picasa 3
Primary Response Identity Protection
QuickTime
Realtek High Definition Audio Driver
RegCure 1.6.0.0
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Serif WebPlus 8.0
Serif WebPlus 8.0 Resource CD-ROM
Spelling Dictionaries Support For Adobe Reader 9
Spotify
Spybot - Search & Destroy
ThreatFire
Treasures of the Deep
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.762
Windows Driver Package - Nokia Modem (02/15/2007 3.1)
Windows Driver Package - Nokia Modem (05/24/2007 6.84.0.1)
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker Beta
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Windows Media Player Firefox Plugin
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Mail Advisor
Yahoo! Software Update
Yahoo! Toolbar
Zuma Deluxe
==== End Of File ===========================
Tryed everything i think it mybe time to contact QVC the shopping channel whare i bought the computer from 6 MONTHS AGO as i think its totally notgood up now i mean i cant even set up a WIRLESS NETWORK or enything as soon as you try the Security Centre Kicks in and Stops you doing enything cant even accsess NETWORK CONNECTIONS TO SET UP A NETWORK what do you think whats the next move .
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