Trying to update JAVA

Hi team.


Tomk helped me with malware but now I need to uninstall JAVA™6 update 10 and reinstall newest JAVA.

Here is a link to the malware forum….http://forums.whatthetech.com/help_hijack_….html&st=30

Thanks in advance

Jack

Hi Indyjack…

After researching your problem, there was success using: Revo Uninstaller

There was also success using the Windows Installer Cleanup Utility.

Download, and install the program. use it to remove the verison of Java you are having a problem with. Then, download and install the newest version of Java, from Java.com.

EDIT: Information about your error installing the Windows Installer Cleanup Utility - http://www.winhelponline.com/articles/170/…dows-Vista.html

Appleoddity, Thanks in advance for your help. I did run Windows Installer Cleanup Utility and said all was completed. When I started to download REVO Uninstaller I noticed the requirements did not include VISTA. Will this work with VISTA? Awaiting your reply. Thanks Jack

Its one or the other.. You don't need to try both. Did the windows installer cleanup resolve the problem? EDIT: After you install the Windows installer cleanup, you need to run it from your start menu -> programs. When you run it, find the software with "Java" listed in the title and select it. Click the "Remove" button to complete the process. If you have more than one listed, such as 2 or 3 different versions, remove them all.

It doesn't show any JAVA software. The trouble is when I try to install new version.

Give JavaRA a try. It's been pretty successful for other folks with similar Java problems.

If JavaRA doesn't work, open My Computer, navigate to C:\Program Files and rename the Java folder to Java.bak. Try the installation again.

Trying to run JAVARA gives me the error "internal error 2753.regutils.dll" Jack

If JavaRA doesn't work, open My Computer, navigate to C:\Program Files and rename the Java folder to Java.bak. Try the installation again.

There is no folder named java.

Use Search and look for regutils.dll in all Start, Search, For Files or Folders, All Files and Folders. Put regutils.dll in the All or part of the filename field. Under More Advanced options, make sure the following are checked: Search system folders Search hidden files and folders Search subfolders Once it's found, right click on it and select Open Containing Folder. That will show you where it is. Post that info here please.

C:\Users\Jack Clouse\AppData\LocalLow\Sun\Java\jre1.6.0_14\Data1.cab Is this what you wanted? Jack

Thanks Jack, that's what I wanted to see.

Rename

C:\Users\Jack Clouse\AppData\LocalLow\Sun\Java

to

C:\Users\Jack Clouse\AppData\LocalLow\Sun\Java-old

then try the Java install again. If it completes okay, delete

C:\Users\Jack Clouse\AppData\LocalLow\Sun\Java-old

Still giving me the same error message. Now it finds regutils.dll in two locations. (java\ and java-old\) Can I send you any kind of a log file?

Open a Command Prompt (Start then Run, type cmd and press Enter).

Type java -version and press Enter

Do you get output similar to the following:

java version "1.6.0_14"
Java™ SE Runtime Environment (build 1.6.0_14-b08)
Java HotSpot™ Client VM (build 14.0-b16, mixed mode, sharing)

or do you get something like

'java' is not recognized as an internal or external command,
operable program or batch file.

If the first, then Java is still installed thought the uninstaller seems to be totally messed up. I'd like to see a list of all files/folders that start with java. The easiest way to do this is to open a command prompt and do the following:

cd \
dir java* /s > javalist.txt
notepad javalist.txt

Copy the data in the notepad window and paste into a post here then close the notepad window.

del javalist.txt

I'm wondering if unregistering that DLL file may help at all.

If you could also try this:

Click start -> programs -> accessories -> right-click Command Prompt, and click Run As Administrator. At the command prompt type: regsvr32 /u "C:\Users\Jack Clouse\AppData\LocalLow\Sun\Java\regutils.dll"

If you get an error about specified module could not be found. Try the command:

regsvr32 /u "C:\Users\Jack Clouse\AppData\LocalLow\Sun\Java-old\regutils.dll"

See if you still get errors trying to install Java after that.