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Spyware / Malware / Virus Removal

[Resolved] infected

10 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hello, I have a friend's computer here that I think may be infected. I can't access the internet, and I cannot install MBAM or Hijackthis. Also cannot run Spybot. Adaware seems to run fine. I ran ad-aware and deleted everything found. Still having problems. Your help is greatly appreciated, Thank you, mike
Post #2
Hi,

Is the computer able to access safe mode?

To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY repeatedly,
  • this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
  • go into your usual account


If so.

Download the following programs onto another computer and transfer to the infected computer via USB or other removable media.

STEP #1

Please download DDS and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.pif to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
—————————————————
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.



STEP #2

[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Post #3
Hello, here are logs. hope i did 'attach' right. I couldn't get gmer to run. thanks, DDS (Ver_09-06-26.01) - NTFSx86 MINIMAL Run by [removed] at 19:43:45.81 on Fri 07/03/2009 Internet Explorer: 7.0.5730.13 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1.#QNAN.770 [GMT -7:00] AV: McAfee VirusScan *On-access scanning disabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83} FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\WINDOWS\system32\svchost.exe -k netsvcs C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\ctfmon.exe c:\PROGRA~1\mcafee.com\agent\mcagent.exe c:\PROGRA~1\mcafee\msc\mcuimgr.exe C:\Program Files\Internet Explorer\Iexplore.exe C:\Documents and Settings\Karl\Desktop\dds.pif ============== Pseudo HJT Report =============== uSearch Page = hxxp://www.google.com uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe" uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [NeroFilterCheck] "c:\program files\common files\ahead\lib\NeroCheck.exe" mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe" mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe" mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey mRun: [McAfee Backup] c:\program files\mcafee\mbk\McAfeeDataBackup.exe mRun: [MBkLogOnHook] c:\program files\mcafee\mbk\LogOnHook.exe mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll Trusted Zone: internet Trusted Zone: mcafee.com DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll Notify: igfxcui - igfxdev.dll Notify: WRNotifier - WRLogonNTF.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\karl\applic~1\mozilla\firefox\profiles\1xf9wd7e.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/ ============= SERVICES / DRIVERS =============== R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664] S1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-5-10 201320] S2 ipfw;ipfw_helper;c:\windows\system32\13482.exe –> c:\windows\system32\13482.exe [?] S2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-5-10 359248] S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2008-5-10 144704] S3 AtcL002;NDIS Miniport Driver for Atheros L2 Fast Ethernet Controller;c:\windows\system32\drivers\l251x86.sys [2008-4-23 30720] S3 ip_fw;ipfw kernel-mode driver;c:\windows\system32\drivers\ip_fw.sys [2009-5-30 28800] S3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2008-5-10 695624] S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-5-10 79304] S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-5-10 35240] S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-5-10 33832] S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-5-10 40488] =============== Created Last 30 ================ 2009-07-03 11:24 –d—– c:\program files\CCleaner 2009-07-03 11:13 15,504 a——- c:\windows\system32\drivers\mbam.sys 2009-07-03 11:13 38,496 a——- c:\windows\system32\drivers\mbamswissarmy.sys 2009-07-03 11:13 –d—– c:\program files\Malwarebytes' Anti-Malware 2009-07-03 11:13 –d—– c:\docume~1\alluse~1\applic~1\Malwarebytes 2009-07-02 14:47 –d—– c:\program files\Lavasoft 2009-07-02 14:47 –d—– c:\program files\common files\Wise Installation Wizard ==================== Find3M ==================== 2009-05-30 21:19 28,800 a——- c:\windows\system32\drivers\ip_fw.sys 2009-02-23 16:21 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009022320090224\index.dat ============= FINISH: 19:45:16.20 ===============

Attachments:

Post #5
Hi,

Did you try GMER in safe mode?

Leave that for now then - please do the following:

Note:

It is very important that McAfee be totally disabled before running Combo-fix.

  • Double-click the taskbar icon to open the Security Center
  • Click Advanced Menu (lower left)
  • Click Configure (left)
  • Click Computer & Files (upper left)
  • VirusScan can be disabled on the right, and set when it should resume (30 minutes should be sufficient) or you choose Never, and re-enable manually after ComboFix has completed it's tasks.


Download Combofix from any of the links below. You must rename it before saving it.
Save it to your desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  • If you are using Firefox, make sure that your download settings are as follows:
  • Tools->Options->Main tab
  • Set to "Always ask me where to Save the files".


Link 1
Link 2
Link 3


During the download, rename Combofix to Combo-Fix as follows:

[external image: Posted Image]


[external image: Posted Image]
——————————————————————–
  • It is important you rename Combofix during the download, but not after.
  • Note - there is a recent rootkit variant that will not allow combofix to run with this name - if this happens to you please rename it to combafix


———————————————————–

  • Double click on Combo-Fix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the "C:\Combo-Fix.txt" for further review.
    **Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**


    ———————————————————–

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    ———————————————————–

Post #6
Yes, i was in safe mode when i tried gmer. Here's combo log. had to rename it Comba. My apologies, but when i ran it, i forgot to boot up in safe mode. Will this make a difference?

thanks,

ComboFix 09-07-03.03 - Karl 07/04/2009 9:30.4 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.626 [GMT -7:00]
Running from: c:\documents and settings\[removed]\Desktop\CombaFix.exe
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Start Menu\PAV
c:\program files\PAV
c:\windows\Installer\336c2359.msi
c:\windows\system32\drivers\ip_fw.sys
c:\windows\system32\drivers\UACekmqmjjtphuncib.sys
c:\windows\system32\UACadipqqfxylibtdw.dat
c:\windows\system32\UACfhosdcuteccjysd.dll
c:\windows\system32\UACgbgltjjiaipawgq.dll
c:\windows\system32\uacinit.dll
c:\windows\system32\UACjskurnmvmvvnrxi.dll
c:\windows\system32\UACqhmauolhwoqssiw.dll
c:\windows\system32\UACqxmfapohsxnyvbc.log
c:\windows\system32\UACubewcdpondakhts.log
c:\windows\system32\UACuvgialgsncdmqkv.log
c:\windows\system32\UACwyqdirhbwmiooef.dll
c:\windows\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job
c:\windows\Tasks\{783AF354-B514-42d6-970E-3E8BF0A5279C}.job

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Service_UACd.sys
——-\Legacy_IPFW
——-\Legacy_IP_FW
——-\Service_ip_fw
——-\Service_ipfw


((((((((((((((((((((((((( Files Created from 2009-06-04 to 2009-07-04 )))))))))))))))))))))))))))))))
.

2009-07-03 18:24 . 2009-07-03 18:24 ——– d—–w- c:\program files\CCleaner
2009-07-03 18:13 . 2008-10-27 04:53 15504 —-a-w- c:\windows\system32\drivers\mbam.sys
2009-07-03 18:13 . 2008-10-27 04:53 38496 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-03 18:13 . 2009-07-03 18:13 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2009-07-03 18:13 . 2009-07-03 18:13 ——– d—–w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-07-02 21:47 . 2009-07-02 21:47 ——– d—–w- c:\program files\Lavasoft
2009-07-02 21:47 . 2009-07-02 21:47 ——– d—–w- c:\program files\Common Files\Wise Installation Wizard

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-07-03 18:26 . 2008-10-31 08:53 ——– d—–w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-07-02 05:59 . 2009-03-08 18:58 ——– d—–w- c:\program files\Spybot - Search & Destroy
2009-05-27 21:38 . 2008-05-10 19:51 ——– d—–w- c:\program files\McAfee
2009-05-12 17:23 . 2009-02-19 00:18 266400 —-a-w- c:\documents and settings\Karl\Application Data\McAfee\Supportability\MVTLogs\Results\detect.dll
2009-05-12 01:43 . 2009-05-08 15:43 261240 —-a-w- c:\documents and settings\Karl\Application Data\McAfee\Supportability\MVTLogs\mpsdbchk.exe
2009-05-07 23:13 . 2009-05-07 23:13 ——– d—–w- c:\program files\Common Files\Uninstall
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="c:\program files\Common Files\Ahead\Lib\NMBgMonitor.exe" [2006-12-24 143360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-02-09 39408]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-11-08 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-11-08 166424]
"NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2006-01-12 155648]
"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2006-11-23 56928]
"LanguageShortcut"="c:\program files\CyberLink\PowerDVD\Language\Language.exe" [2006-12-06 54832]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2007-11-02 582992]
"McAfee Backup"="c:\program files\McAfee\MBK\McAfeeDataBackup.exe" [2007-01-16 4838952]
"MBkLogOnHook"="c:\program files\McAfee\MBK\LogOnHook.exe" [2007-01-08 20480]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001
"UpdatesDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=

.
Contents of the 'Scheduled Tasks' folder

2009-02-21 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-05-10 20:32]

2009-05-01 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-05-10 20:32]
.
.
——- Supplementary Scan ——-
.
Trusted Zone: internet
Trusted Zone: mcafee.com
FF - ProfilePath - c:\documents and settings\Karl\Application Data\Mozilla\Firefox\Profiles\1xf9wd7e.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-07-04 09:35
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

HKLM\Software\Microsoft\Windows\CurrentVersion\Run
McAfee Backup = c:\program files\McAfee\MBK\McAfeeDataBackup.exe?????????????????????????????????????????????????????????????????????????????????

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'explorer.exe'(3296)
c:\program files\Common Files\Ahead\Lib\NeroSearchBar.dll
c:\program files\Common Files\Ahead\Lib\MFC71U.DLL
c:\program files\Common Files\Ahead\Lib\BCGCBPRO800u.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
———————— Other Running Processes ————————
.
c:\program files\Lavasoft\Ad-Aware\aawservice.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\McAfee\MBK\MBackMonitor.exe
c:\program files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
c:\program files\CyberLink\Shared Files\RichVideo.exe
c:\program files\Comcast\Desktop Doctor\bin\sprtsvc.exe
c:\program files\Common Files\Ahead\Lib\NMIndexingService.exe
c:\progra~1\McAfee\MSC\mcmscsvc.exe
c:\progra~1\COMMON~1\McAfee\MNA\McNASvc.exe
c:\progra~1\COMMON~1\McAfee\McProxy\McProxy.exe
c:\progra~1\McAfee\VIRUSS~1\Mcshield.exe
.
**************************************************************************
.
Completion time: 2009-07-04 9:38 - machine was rebooted
ComboFix-quarantined-files.txt 2009-07-04 16:37
ComboFix2.txt 2009-03-11 00:51

Pre-Run: 152,892,411,904 bytes free
Post-Run: 152,807,313,408 bytes free

Current=4 Default=4 Failed=3 LastKnownGood=2 Sets=1,2,3,4
150 — E O F — 2009-06-06 18:29
Post #7
Hi,

Normal mode is fine for ComboFix, I was just inquiring if you tried GMER in safe mode.

Please do the following:

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
It's normal after running TFC cleaner that the PC will be slower to boot the first time.

NEXT

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <– very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


NEXT

**Vista users - right click on the IE icon and run as administrator

Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.

    [external image: Posted Image]
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply


In your next reply please include
  • MBAM Log
  • Kaspersky report
Post #8
Here ye be… ——————————————————————————– KASPERSKY ONLINE SCANNER 7.0 REPORT Saturday, July 4, 2009 Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600) Kaspersky Online Scanner version: 7.0.26.13 Program database last update: Saturday, July 04, 2009 23:46:36 Records in database: 2427850 ——————————————————————————– Scan settings: Scan using the following database: extended Scan archives: yes Scan mail databases: yes Scan area - My Computer: C:\ D:\ E:\ F:\ G:\ H:\ Scan statistics: Files scanned: 37315 Threat name: 4 Infected objects: 5 Suspicious objects: 0 Duration of the scan: 00:31:15 File name / Threat name / Threats count C:\Qoobox\Quarantine\C\WINDOWS\system32\drivers\UACekmqmjjtphuncib.sys.vir Infected: Trojan.Win32.Agent.chwd 1 C:\Qoobox\Quarantine\C\WINDOWS\system32\UACfhosdcuteccjysd.dll.vir Infected: Trojan.Win32.TDSS.adzx 1 C:\Qoobox\Quarantine\C\WINDOWS\system32\UACgbgltjjiaipawgq.dll.vir Infected: Trojan.Win32.TDSS.aegg 1 C:\Qoobox\Quarantine\C\WINDOWS\system32\UACjskurnmvmvvnrxi.dll.vir Infected: Trojan.Win32.TDSS.adzz 1 C:\Qoobox\Quarantine\C\WINDOWS\system32\UACwyqdirhbwmiooef.dll.vir Infected: Trojan.Win32.TDSS.adzx 1 The selected area was scanned. Malwarebytes' Anti-Malware 1.38 Database version: 2374 Windows 5.1.2600 Service Pack 3 7/4/2009 1:59:25 PM mbam-log-2009-07-04 (13-59-25).txt Scan type: Quick Scan Objects scanned: 86849 Time elapsed: 5 minute(s), 48 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 2 Registry Values Infected: 4 Registry Data Items Infected: 2 Folders Infected: 2 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3ba4271e-5c1e-48e2-b432-d8bf420dd31d} (Rogue.DeusCleaner) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\aspch (Rogue.AntiSpyCheck) -> Quarantined and deleted successfully. Registry Values Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\rhcg28j0epb3 (Rogue.AntiVirusXP2008) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.securewebinfo.com (Trojan.Zlob) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.safetyincludes.com (Trojan.Zlob) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.securemanaging.com (Trojan.Zlob) -> Quarantined and deleted successfully. Registry Data Items Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. Folders Infected: C:\WINDOWS\system32\734914 (Trojan.BHO) -> Quarantined and deleted successfully. C:\WINDOWS\system32\931928 (Trojan.BHO) -> Quarantined and deleted successfully. Files Infected: (No malicious items detected)
Post #9
Hi, Please post a fresh DDS log and advise how the computer is running now and if there are any outstanding issues. Are you now able to access the internet without any difficulties with that computer?
Post #10
Everything seems to be working nicely. No problems. Thank you very much, DDS (Ver_09-06-26.01) - NTFSx86 Run by [removed] at 19:03:48.40 on Sat 07/04/2009 Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_14 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.601 [GMT -7:00] AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83} FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\Program Files\McAfee.com\Agent\mcagent.exe C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe svchost.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\McAfee\MBK\MBackMonitor.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\Program Files\McAfee\MPF\MPFSrv.exe C:\Program Files\CyberLink\Shared Files\RichVideo.exe C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe C:\WINDOWS\system32\svchost.exe -k netsvcs C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter c:\PROGRA~1\mcafee\msc\mcuimgr.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Documents and Settings\Karl\Desktop\dds.pif ============== Pseudo HJT Report =============== uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe" uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [NeroFilterCheck] "c:\program files\common files\ahead\lib\NeroCheck.exe" mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe" mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe" mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey mRun: [McAfee Backup] c:\program files\mcafee\mbk\McAfeeDataBackup.exe mRun: [MBkLogOnHook] c:\program files\mcafee\mbk\LogOnHook.exe mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll Trusted Zone: internet Trusted Zone: mcafee.com DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll Notify: igfxcui - igfxdev.dll Notify: WRNotifier - WRLogonNTF.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\karl\applic~1\mozilla\firefox\profiles\1xf9wd7e.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/ FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} ============= SERVICES / DRIVERS =============== R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-5-10 201320] R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664] R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-5-10 359248] R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2008-5-10 144704] R3 AtcL002;NDIS Miniport Driver for Atheros L2 Fast Ethernet Controller;c:\windows\system32\drivers\l251x86.sys [2008-4-23 30720] R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-5-10 79304] R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-5-10 35240] S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-5-10 33832] S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-5-10 40488] S4 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2008-5-10 695624] =============== Created Last 30 ================ 2009-07-04 14:21 410,984 a——- c:\windows\system32\deploytk.dll 2009-07-04 14:21 73,728 a——- c:\windows\system32\javacpl.cpl 2009-07-04 13:51 –d—– c:\docume~1\karl\applic~1\Malwarebytes 2009-07-04 12:23 –d—– c:\windows\system32\LogFiles 2009-07-04 09:37 -cd—– c:\windows\system32\dllcache\cache 2009-07-04 09:26 161,792 a——- c:\windows\SWREG.exe 2009-07-04 09:26 155,136 a——- c:\windows\PEV.exe 2009-07-04 09:26 98,816 a——- c:\windows\sed.exe 2009-07-04 09:26 –ds—- C:\CombaFix 2009-07-03 11:24 –d—– c:\program files\CCleaner 2009-07-03 11:13 19,096 a——- c:\windows\system32\drivers\mbam.sys 2009-07-03 11:13 38,160 a——- c:\windows\system32\drivers\mbamswissarmy.sys 2009-07-03 11:13 –d—– c:\program files\Malwarebytes' Anti-Malware 2009-07-03 11:13 –d—– c:\docume~1\alluse~1\applic~1\Malwarebytes 2009-07-02 14:47 –d—– c:\program files\Lavasoft 2009-07-02 14:47 –d—– c:\program files\common files\Wise Installation Wizard ==================== Find3M ==================== 2009-02-23 16:21 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009022320090224\index.dat ============= FINISH: 19:04:06.98 ===============

Attachments:

Post #11
OK,

Everything looks good, time for some housekeeping

Please do the following:


Follow these steps to uninstall Combofix

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

[external image: Posted Image]


NEXT

Now to remove the rest of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.


NEXT

Below I have included a number of recommendations for how to protect your computer against malware infections.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.

  • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

    WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • For Firefox, I highly recommend this add-on to keep your PC even more secure.
    • NoScript - for blocking ads and other potential website attacks
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security–What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.
Post #14
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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