35 replies to this topic

[JackieDawn]

Hi, Thanks for getting back with me. When I tried to reinstall Internet Explorer 6 w/ SP1 by downloading it from the link you provided a box popped up that said: "Setup has detected a newer version of Internet Explorer already installed on this system. Setup cannot continue"

[appleoddity]

Yeah, I figured as much...

Please download the Windows Installer Cleanup Utility and install it.

Find the program on your start menu and run it.

Locate any Internet Explorer entries and remove them.

Now, try to reinstall IE6 w/ SP1 from the installation file you downloaded.

[JackieDawn]

when I ran the Windows Installer Cleanup Utility this is what popped up: Can't find script engine "VBScript" for script "C:\Docume~1\ONLINE~\LOCALS~1\Temp\IXP000. TMP\StartMsi.vbs".

[appleoddity]

Hi Jackie.. The problems just never end here. I'm really at my wits end on chasing down one problem after another. Your system has been hosed by whatever happened with your virus removal thread. I'm really not willing to keep chasing one problem after another here. We need to investigate alternative solutions. Did we determine that you do not have the windows XP installation media that goes with your computer? What make and model of computer do you have?

[JackieDawn]

I do not have the windows XP installation media that goes with my computer. My computer was built for me and when I Right click on computer and then properties this is what it shows: System: Microsoft Windows XP Professional Version 2002 Service Pack 2 Computer: Intel ® Pentium ® 4 CPU 3.20GHz 3.19 Ghz, 1.00 GB of RAM I am so sorry for the problems. I will understand if you are no longer able to help me.

[appleoddity]

I'm just getting quite frustrated with trying to troubleshoot the issues. It seems to be one little issue after another. A repair install would probably take care of all this trouble and you would be on your way. But, that requires a windows XP professional installation disc. I will resolve this most recent error message you ran into and try one other thing that is on my mind, but if this doesn't get us moving forward I'm not going to be able to do anything without you having the necessary tools. Is there any way you contact who built the computer for you to get the disc? Even then I would question if it is a legit copy or not. Its such a shame in these circumstances. You never know when you might require that disc and product key to reinstall your operating system. The problem is, if a "friend" built the computer for you they probably did a real friendly thing and gave you a bootlegged or pirated version of Windows XP Professional. Ultimately it does you no good because you are stuck up you know what creek without a paddle and your only option is to purchase a legit operating system. On the other hand, if you did purchase Windows XP Pro for your computer the person who set it up should've provided the media and certificate of authenticity to you. In any case, you cannot live without installation media for your computer and eventually you are going to need it, even if it isn't now.