Edited by JackieDawn, 30 June 2009 - 09:48 PM.
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#16
Posted 30 June 2009 - 09:48 PM
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#17
Posted 30 June 2009 - 09:53 PM
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#18
Posted 01 July 2009 - 08:40 AM
Edited by JackieDawn, 01 July 2009 - 08:46 AM.
#19
Posted 01 July 2009 - 07:10 PM
Please download Dial-A-Fix. Open the .zip file that you downloaded and run the dial-a-fix.exe file. When dial-a-fix runs, click the little hammer icon near the bottom of the window to bring up the tools menu. Scroll down to repair/reinstall IE. Select it, and click GO. If you are prompted for your windows xp disc, or other installation media, please BROWSE to C:\Windows\I386 and see if the files can be found there.
When finished, make sure you reboot your computer.
If you run into any errors, please post them back here.
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#20
Posted 01 July 2009 - 08:25 PM
Edited by JackieDawn, 01 July 2009 - 08:49 PM.
#21
Posted 01 July 2009 - 10:28 PM
#22
Posted 02 July 2009 - 07:08 AM
You are saying that you don't see the version in the Help -> About splash screen, but I assure you it should be there. Please take another look.
Read this article for further assistance: http://support.microsoft.com/kb/164539
You were not real clear on what process you performed above. I read your previous post before you edited it. So, what do you mean you used the second option on the dial-a-fix page? Do you mean you tried downloading it from a different location? And, when you ran the repair/reinstall IE option, what were the results? Did it complete successfully? Were you asked for the CD or certain files? Were there any errors? I wasn't aware you had to click Yes all the way through anything?
Please remember I am not looking at your screen so my troubleshooting can be only as good as the information you are giving me. Please be specific. Thanks.
Its great that FireFox is working, but we need to determine what is wrong with IE because this will effect other aspects of your computer, as you have already seen.
The help you have been given is free. If you have been happy with our help please consider donating to support this forum.
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#23
Posted 02 July 2009 - 09:31 AM
Edited by JackieDawn, 02 July 2009 - 09:36 AM.
#24
Posted 02 July 2009 - 10:39 AM
So, actually, the repair/reinstall of IE did not take place because you cancelled out of that.
During the install of IE it will look for several files. If it can't find them it will ask where they are. The best thing to do is to use an XP cd to restore the files. However, if the files aren't damaged, they should be on your computer somewhere. If it is a name brand machine, the manufacturer probably placed the windows files on the hard drive somewhere.
Try opening my computer and searching for "I386" (That's the letter I, not the number 1). Look for any folders it may find that are called I386. Let me know what ones you find if any. Any I386 folder that you find will probably contain the files that you need during the reinstall. If you direct it to that location during the repair/reinstall it should load the files and finish the repair.
The help you have been given is free. If you have been happy with our help please consider donating to support this forum.
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Your encouragement is welcome.
#25
Posted 02 July 2009 - 11:56 AM
Edited by JackieDawn, 02 July 2009 - 11:59 AM.
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#26
Posted 02 July 2009 - 12:05 PM
Do this please...
Click start -> run -> type cmd and press ENTER.
Copy the following command to the command prompt window and press ENTER.
dir /ad c:\I386 /s > %userprofile%\desktop\postme.txt
Let the command run. It will take a while. When it is finished you will be return the the C:\Doc&Settings...> prompt.
When it is finished, plesae find the postme.txt file on your desktop and attach or copy and paste it to the forum so I can take a look at it.
The help you have been given is free. If you have been happy with our help please consider donating to support this forum.
If you would like to say thanks for the help I have given you please View My Profile and Leave a Comment.
Your encouragement is welcome.
#27
Posted 02 July 2009 - 07:41 PM
#28
Posted 02 July 2009 - 08:13 PM
For the first time, its not your computer! It does the same thing on my computer. I should test these commands before passing them along I guess.
Try this:
dir /ad c:\I386 /s > "%userprofile%\desktop\postme.txt"
The help you have been given is free. If you have been happy with our help please consider donating to support this forum.
If you would like to say thanks for the help I have given you please View My Profile and Leave a Comment.
Your encouragement is welcome.
#29
Posted 07 July 2009 - 09:47 PM
#30
Posted 09 July 2009 - 09:20 PM
Anyways, we had quite a mess going, but my ultimate intention was to get Internet Explorer 6 reinstalled.
From your last reply there are no windows installation files on your hard drive.
Let's try reinstalling Internet Explorer 6 w/ SP1 by downloading it from this link: http://www.microsoft...;DisplayLang=en
If you can't download it with IE, then use FireFox. Run the installation file that you downloaded and see if it will reinstall IE6. Then, see if things seem to function properly with IE.
The help you have been given is free. If you have been happy with our help please consider donating to support this forum.
If you would like to say thanks for the help I have given you please View My Profile and Leave a Comment.
Your encouragement is welcome.
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