Hi, a couple days ago I noticed my internet was acting strangely. My browser randomly refuses to load certain sites. Those certain sites are google, gmail, and youtube. Also, my AIM occasionally won't fully connect and load either.
Here's the HJT log.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:05:47 PM, on 6/23/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
Download TFC to your desktop
Close any open windows.
Double click the TFC icon to run the program
TFC will close all open programs itself in order to run,
Click the Start button to begin the process.
Allow TFC to run uninterrupted.
The program should not take long to finish it's job
Once its finished it should automatically reboot your machine,
if it doesn't, manually reboot to ensure a complete clean
Then
Please download Malwarebytes' Anti-Malware to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Also "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.
At the moment, the laptop still feels the same. Sometimes it just won't properly connect to cnn, youtube, gmail, or google. However, whenever I am on a different internet other than my own, those sites generally all work from my laptop. I used to think it was my internet, but this was not the case since my desktop was unaffected by whatever is affecting my laptop. Then I thought it was my router, so I reset it. That didn't improve my status . Do you think there is a possibility that whatever affecting me might not be malware? I'm asking this because I have already ghosted an image of my laptop, so it would not take too long for me to reformat it.
Here is the Malwarebytes' log.
Malwarebytes' Anti-Malware 1.38
Database version: 2347
Windows 5.1.2600 Service Pack 2
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
Here is the HTJ log.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:03:41 PM, on 6/28/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
It definitely may not be a malware issue. I'd like to see another scan before I make that decision. As far as reformat goes, if I don't find anything, I'll ask you to give the Tech Team a shot at helping you. Then you can decide about reformat.
Your Java is out of date.Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
Scroll down to where it says "JRE 6 Update 14.
Click the "Download" button to the right.
Select your Platform: "Windows".
Select your Language: "Multi-language".
Read the License Agreement, and then check the box that says: "Accept License Agreement".
Click Continue and the page will refresh.
Click on the link to download Windows Offline Installation and save the file to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.
Now to Clean out the Java cache:
Go into the Control Panel and double-click the Java Icon. [external image: Posted Image]
Under Temporary Internet Files, click the Settings… button
click the Delete Files button.
There are two options in the window to clear the cache - Leave both Checked
Applications and Applets
Trace and Log Files
Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
Click OK to leave the Temporary Files Settings
Click OK to leave the Java Control Panel.
Please go to Kaspersky website and perform an online antivirus scan.
Read through the requirements and privacy statement and click on Accept button.
It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
When the downloads have finished, click on Settings.
Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Mail databases
Click on My Computer under Scan.
Once the scan is complete, it will display the results. Click on View Scan Report.
You will see a list of infected items there. Click on Save Report As….
Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
Ok, I upgraded my java and cleared the cache and here's the Kaspersky log…
——————————————————————————–
KASPERSKY ONLINE SCANNER 7.0 REPORT
Monday, June 29, 2009
Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Tuesday, June 30, 2009 03:38:35
Records in database: 2403678
——————————————————————————–
Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes
Scan area - My Computer:
C:\
D:\
G:\
Scan statistics:
Files scanned: 60401
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 01:27:47
No malware has been detected. The scan area is clean.
The selected area was scanned.
What next?
It's still running like it normally does even after the Hosts file restoration.
Here's the new HJT log.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:35:26 PM, on 6/30/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
I guess this final test confirms that I'm not affected by malware?
It's hard to confirm a negative but it does mean I'm not seeing any malware. I suggest you give the Tech Team a try and see if they can get you sorted. It kind of sounds like a firewall issue or something. They will have more ideas. Please include a link to this thread when you post in the Windows forum so they will have access to your logs here.
Meanwhile, Log looks good
You need to create a new Clean restore point:
Click Start Menu > Run > copy and paste
%SystemRoot%\System32\restore\rstrui.exe
Press OK. Choose Create a Restore Point then click Next. Name it (something you'll remember) and click Create, when the confirmation screen shows the restore point has been created click Close.
Remove all previous Restore Points
Click Start Menu > Run > copy and paste
cleanmgr
You may be asked to choose drive. Choose C: At top, click on More Options tab. Click Clean up… button in the System Restore box. Click on Yes button. When finished, click on Cancel button to exit.
Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab. Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders." Check "Hide protected operating system files."
Click Apply, and then click OK.
The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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