The minidump is located in C:\windows\minidump. Find it there, but zip up the last 3 or 4 most recent ones and attach it here.
Never use Windows update to install hardware updates. EVER! With Windows XP it almost always screws things up. I literally don't think it has ever worked for me. I've been lucky a couple times if all I use it for is to install a modem driver. It almost always tells you there is an update for hardware that already has newer and updated drivers installed. It simply doesn't work. Its broken and should never be used. It will mess something up.
On Windows Vista, it seems to work great. Go figure.
I'm quite positive that neither me nor my father have played World of Warcraft. I did dabble with Runescape, a free-to-play, browser-based MMORPG on this machine for a little while. My sister is unavailable at the moment and while I doubt she's WOW either, it's plausible that she might have tried a trial out of curiosity.
Contained in the attached zip file is the entire contents of my C:\WINDOWS\Minidump folder, hopefully ensuring that we can get this moving along.
I suspect the malware cleanup may have damaged that file and quite likely other system files. Uninstalling SP3, thus restoring SP2+Update files may have fixed all or many of them.
Did you remove the P2P stuff that Catbyte mentioned or are you still using it?
In any case, please check the Windows Audio service. To do this, click on Start then Run, type services.msc and press Enter.
Scroll down to Windows Audio. Is it started? Double click on it, is the Startup Type set to Automatic?
As far as the P2P programs go, I decided to leave them installed but I intend to make the risks associated with them known and let the users decide on their own discretion.
Windows Audio is started and is set to Automatic.
EDIT: My brother told me that WOW was preinstalled in this VAIO, but I never had any idea of its existence. Seems like the WOW link you posted is for people trying to play the game w/o getting a BSOD, right?
P2P … okay, but you'll be back for virus cleanup again soon I'm sure
WOW preinstalled, never heard of that before. Since one of the BSODs indicates WOW, if you're not using it and it happens again, might be a good idea to uninstall it.
Do you have a XP install CD? If so, try running System File Checker as follows:
Open Run from the Start button. Type sfc /scannow and press Enter.
If you don't have one, can you borrow one from a friend, just to run SFC with? It will have to be Windows XP Professional Version at the Service Pack 3 level so it matches your installation. Since it's quite unlikely that you have a XP Pro CD at the SP3 level, you will need to create a new one slipstreamed with SP3 to be able to use it for this. It's not hard to do, just takes a little time. Directions follow.
The simplest way to create a Bootable Windows XP Pro or Home Installation CD Slipstreamed with SP2 or SP3 is to use Autostreamer. You point to your XP Pro/Home CD, the SP2/SP3 Service Pack .exe file, give it a path to write the .iso file to and off it goes. In 5 or 10 minutes you have a .iso file that you can burn to CD with almost any CD burner program you want to use. I used Roxio 7. There is a good freeware burner called DeepBurner which will do this also.
An excellent alternative is nLite. It allows you to merge SP2/SP3/Windows Updates into a new XP CD image that you can install from. Takes a bit of fiddling with but worth the effort since it also allows you to pre-answer all the questions asked during install so all you have to do is boot the new CD, select where you want to install, format or not and go to lunch. When you come back the install is finished and your are at the latest Service Pack and Update level. See here: http://www.nliteos.com/
Hi Viewer
Just a trivial question…
If the PC in question have been moved / relocated, you might
want to check that the I/O (Input/Output) are connected correctly
in the soundcard at the back of the computer.
Default color to plug into, is Lime-Green.
It could be it, as it would show no error in device manager and
service would be started.
Cheers
I would like a Summary and Device Physical report in plain text.
For Summary, click on Report then Report Wizard. Select Summary and click Next. Chose Plain text.
When done, click Save to file and call it EV_Summary
Next, expand Devices then select Physical Devices. Click on Report then Quick Report - Physical Devices, Plain Text.
When done, click Save to file and call it EV_Devices
Now come back here and start a new reply. Use the Browse and Upload buttons below the message input area to find the reports you saved and upload them here. Once uploaded, click on Manage Current Attachments then select each one and then click on the icon to the left that looks like a piece of paper with a green cross on it. That will place an attachment= entry in your post.
I'm asking you to do it this way rather than just pasting it into your reply because all formatting gets lost that way and makes it very hard to read. An attachment I can download and it will look the same as it did for you.
Click on Preview Post and you will see what your post will look like when you submit it. That allows you to make any changes if needed.
I now think that my brother's comment about WOW was just speculation. I've never seen any trace of it on this machine and I'm pretty sure we got it before the game came out (which is sometime during the year 2004 according to Wikipedia).
I'm not sure were I could find an XP installation CD.
All I can suggest is to ask your friends, maybe one of them has one they will let you borrow. If not, we'll continue to work on it here until we figure it out.
One other bit of info too please.
Open Run from the Start button, type dxdiag and press Enter.
Click on the Sound tab then Test DirectSound. Once done, click on Save All Information.
Open the file in notepad and you can copy and paste the data down to and including Sound Capture Devices (don't need all of it) into a reply here since there is no formatting that needs to be preserved.
Just had another thought. Since you were able to successfully uninstall SP3, it would be worth while to try doing a System Restore to just before SP3 was installed. That may just fix this problem.
Scroll down to Question: Where did my Sounds go? (about half way down th page). It lists a variety of causes and possible fixes. Take a look and if you have any questions post back here.
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Just a trivial question… 
If the PC in question have been moved / relocated, you might
want to check that the I/O (Input/Output) are connected correctly
in the soundcard at the back of the computer.
Default color to plug into, is Lime-Green.
It could be it, as it would show no error in device manager and
service would be started.
Cheers ![[external image: Posted Image]](http://img26.imageshack.us/i/nodirectory.png/){kind=link}