[Resolved] SLOW and FREEZING UP

press Ctrl + Alt + Del all at the same time - it will bring up the task manager window. Press the processes tab

look for the listed processes - if they are there - press end process say OK to the warning.


or just X out of ComboFix, it's stalled if it hasn't completed by now.

Nothing like that in there. How do I X out of ComboFix Sorry for my ignorance! :o

I'm informed I have to install Java 1.5 or later to run Kaspersky. Awaiting instructions.

OK. Let's re-assess this situation before moving on - did ComboFix complete? Did you manually close the ComboFix box by pressing the X in the top right corner? was a log produced for ComboFix - check in C:\ComboFix for ComboFix.Txt Please check that before moving on….

I hope I did this right. In the black box I drug CSF over to the cat icon and dropped it. it shows a small half inch by an inch and a half box in the middle with 8 small green dots in it. There is no way to X that out or stop it.

Ok,

No that doesn't sound as if the ComboFix script ever started properly.

You need to bring up task manager again.

Press the Ctrl+Alt+Del keys all at the same time. That will bring up the task manager window.

Press the processes tab.

click on the processes column to arrange them in alphabetical order.

Look for a process called ComboFix.exe…if that is there click on it to highlight it then click the end process button.

It will ask you if you are sure - you are sure so press OK

if it is not called ComboFix.exe it may be called cf.exe

There is NO ComboFix.exe or cf.exe. There is a cpf.exe. I tried it and it said "Access Denied"

Hi, Can you please list all the running processes, from the processes' tab in task Manager. if ComboFix is hanging this long, there must be a process, we just need to identify it and end the process. I would rather end the process doing this rather than just shutting down, so we don't harm your computer.

wltuser.exe DLG.exe iexplore.exe backweb- ctfmon.exe msnmsgr.exe ibmmessages.exe realsched.exe SearchProtection… cpf.exe rundll32.exe rundll32.exe taskmgr.exe spoolsv.exe tp4serv.exe svchost.exe explorer.exe wlcom.exe yahooAUService… TpKmpSvc.exe svchost.exe svchost.exe SeaPort.exe svchost.exe svchost.exe iexplore.exe scvhost.exe ibmpmsvc.exe lsass.exe services.exe winlogon.exe csrss.exe smss.exe QCONSVC.EXE rrpcsb.exe cmdagent.exe BOCore.exe svchost.exe iexplore.exe alg.exe System System Idle Process

Hi, well there is nothing there that relates to ComboFix, can you tell me exactly what it is doing at the moment, is it still hung with a very small box and green dots?

YES

OK, At this point , there isn't anything else to do, but shut your computer down by the power button, wait a few minutes and power back up, advise how it behaves on boot up

CatByte, Thanks very much. It is actually working better. Thanks for bearing with me. Regards David

Hi,

That's good to hear,

Lets do one more scan make sure all the malware is gone

Please do the following:

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:

• Close any open programs
• Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.

• Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
  
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• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

I can't download Kaspersky without a java download. Also I find that I CAN'T click on many links anymore.