Help please,cannot update with windows update

roninstyle Topic Starter

Post #1April 29, 2009, 2:40 PM UTC

hello ive been having some recent problems..whenever i try to update by update.windows.com it ends giving this message [here], i then click the first option and this is what happens here
before posting i ran combo fix and ATF cleaner
and to my dismay i still cant update please help me

here is my Hijack This Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:47:53 AM, on 4/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
E:\Program Files\Java\jre6\bin\jqs.exe
E:\Program Files\McAfee\Common Framework\FrameworkService.exe
E:\WINDOWS\system32\RUNDLL32.EXE
E:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
E:\Program Files\McAfee\Common Framework\UdaterUI.exe
E:\Program Files\McAfee\Common Framework\McTray.exe
E:\WINDOWS\RTHDCPL.EXE
E:\Program Files\Java\jre6\bin\jusched.exe
E:\WINDOWS\system32\ctfmon.exe
E:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
E:\Program Files\Logitech\SetPoint\SetPoint.exe
E:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
E:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
E:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
E:\WINDOWS\system32\nvsvc32.exe
E:\WINDOWS\system32\PnkBstrA.exe
E:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
E:\Program Files\PacketiX VPN Client English\vpnclient.exe
E:\WINDOWS\System32\WLTRYSVC.EXE
E:\WINDOWS\System32\bcmwltry.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\explorer.exe
E:\Program Files\Mozilla Firefox\firefox.exe
E:\Program Files\Java\jre6\bin\java.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.orbitdownloader.com/update.php
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - E:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478d38-c3f9-4efb-9b51-7695eca05670} - E:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - E:\Program Files\McAfee\VirusScan Enterprise\Scriptcl.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - E:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {aa58ed58-01dd-4d91-8333-cf10577473f7} - E:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {af69de43-7d58-4638-b6fa-ce66b5ad205d} - E:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - E:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - E:\PROGRA~1\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - E:\Program Files\Orbitdownloader\GrabPro.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - E:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE E:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE E:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ShStatEXE] "E:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "E:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "E:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "E:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "E:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] E:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "E:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [swg] E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Logitech SetPoint.lnk = E:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: &Download by Orbit - res://E:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Grab video by Orbit - res://E:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: Do&wnload selected by Orbit - res://E:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://E:\Program Files\Orbitdownloader\orbitmxt.dll/202
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - E:\WINDOWS\web\related.htm (file missing)
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - E:\WINDOWS\web\related.htm (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: e:\documents and settings\mingo\desktop\l2phx.3.4.1.81\new folder\lspprovider.dll
O10 - Unknown file in Winsock LSP: e:\documents and settings\mingo\desktop\l2phx.3.4.1.81\new folder\lspprovider.dll
O10 - Unknown file in Winsock LSP: e:\documents and settings\mingo\desktop\l2phx.3.4.1.81\new folder\lspprovider.dll
O10 - Unknown file in Winsock LSP: e:\documents and settings\mingo\desktop\l2phx.3.4.1.81\new folder\lspprovider.dll
O10 - Unknown file in Winsock LSP: e:\documents and settings\mingo\desktop\l2phx.3.4.1.81\new folder\lspprovider.dll
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo…/sysreqlab3.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.7.109.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1221224865960
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1221224847380
O20 - Winlogon Notify: !SASWinLogon - E:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Adobe LM Service - Adobe Systems - E:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Autodesk Licensing Service (autodesk licensing service) - Autodesk - E:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: FLEXnet Licensing Service (flexnet licensing service) - Acresso Software Inc. - E:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - E:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - E:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - E:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - E:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - E:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: mental ray 3.5 Satellite (32-bit) (mi-raysat_3dsmax9_32) - Unknown owner - E:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - E:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - E:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - E:\Program Files\WinPcap\rpcapd.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - E:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: PacketiX VPN Client (vpnclient) - SoftEther Corporation - E:\Program Files\PacketiX VPN Client English\vpnclient.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - E:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: wampapache - Apache Software Foundation - c:\wamp\bin\apache\apache2.2.11\bin\httpd.exe
O23 - Service: wampmysqld - Unknown owner - c:\wamp\bin\mysql\mysql5.1.30\bin\mysqld.exe
O23 - Service: WLTRYSVC - Unknown owner - E:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 10885 bytes

LDTate

Post #2April 29, 2009, 4:02 PM UTC

Issues with getting Windows Updates.

This is a free service and toll-free call.

1-866-PCSAFETY
or
[removed]
This phone number is for virus and other security-related support. It is available 24 hours a day for the U.S. and Canada.

For support outside the United States and Canada, please contact your Microsoft Help and Support worldwide. Go to this page and choose your region from the box in the upper right corner: http://support.microsoft.com/?pr=SecurityHome

roninstyle

Post #3April 29, 2009, 4:37 PM UTC

hey thanks i didnt even have to call..and to think all i had to do was a simple google search i have no viruses no spyware or adware..a simple tick of the update dlls in the registry was all i had to do but it doesnt matter thanks for your effort

LDTate

Post #4April 29, 2009, 4:57 PM UTC

Thanks for posting back and letting us know

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