What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Resolved] IE Tab in FireFox opens multple IE Windows(Google)

14 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1
I was using IE tabs in Firefox to avoid using IE itself.

I was seeing an issue that if I switched my www.igoogle.com tab's IE would start spamming multiple open windows for my igoogle page from that tab.

I have uninstalled the IE tab to try to stop it but would like to clean off this laptop if there is something still there:

Here is my HijackThis LOG:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:24:55 PM, on 4/22/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Altiris\AClient\AClient.exe
C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProSvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Oracle\Ora92\bin\omtsreco.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\StacSV.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Altiris\AClient\AClntUsr.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://syminfo.ges.symantec.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://syminfo.ges.symantec.com/
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Symantec Backup Exec System Recovery 7.0] "C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe"
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [Korean IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEKR\IMKRMIG.EXE /UNINSTALL
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMJPMIG12.0] C:\Program Files\Common Files\Microsoft Shared\IME12\IMEJP\IMJPRMZB.EXE /RmZombie
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AeXAgentLogon] C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe /logon
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [AClntUsr] C:\Program Files\Altiris\AClient\AClntUsr.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.acs
O15 - Trusted Zone: http://symantec.atgnow.com
O15 - Trusted Zone: http://*.ausy-notes
O15 - Trusted Zone: http://*.crmsiebel
O15 - Trusted Zone: http://order-ops-americas.custhelp.com
O15 - Trusted Zone: http://order-ops-apj.custhelp.com
O15 - Trusted Zone: http://order-ops-emea.custhelp.com
O15 - Trusted Zone: http://order-ops-global.custhelp.com
O15 - Trusted Zone: http://symantec.custhelp.com
O15 - Trusted Zone: http://symantec-apc-en.custhelp.com
O15 - Trusted Zone: http://symantec-consumer-tams.custhelp.com
O15 - Trusted Zone: http://symantec-de.custhelp.com
O15 - Trusted Zone: http://symantec-emea-en.custhelp.com
O15 - Trusted Zone: http://symantec-fr.custhelp.com
O15 - Trusted Zone: http://symantec-japan.custhelp.com
O15 - Trusted Zone: http://symantec-osg.custhelp.com
O15 - Trusted Zone: http://symantec-osg-vip.custhelp.com
O15 - Trusted Zone: http://symantecacc.custhelp.com
O15 - Trusted Zone: http://*.deptwebs
O15 - Trusted Zone: http://*.glc
O15 - Trusted Zone: http://*.gotomeeting.com
O15 - Trusted Zone: http://*.gss
O15 - Trusted Zone: http://*.irdu-notes
O15 - Trusted Zone: http://*.jato-notes
O15 - Trusted Zone: *.journyx.com
O15 - Trusted Zone: http://*.mymeetings.com
O15 - Trusted Zone: *.mysymantec.com
O15 - Trusted Zone: http://sitecatalyst.omniture.com
O15 - Trusted Zone: http://*.prg
O15 - Trusted Zone: http://symantec.quickarrow.com
O15 - Trusted Zone: http://*.salesdev
O15 - Trusted Zone: http://*.salesreports
O15 - Trusted Zone: *.symantec.com
O15 - Trusted Zone: http://*.syminfo
O15 - Trusted Zone: http://*.symlearn
O15 - Trusted Zone: http://*.sympeople
O15 - Trusted Zone: http://*.trainingreports
O15 - Trusted Zone: http://*.uscu-notes
O15 - Trusted Zone: http://*.usnn-notes
O15 - Trusted Zone: http://*.ussm-notes
O15 - Trusted Zone: http://*.ussp-notes
O15 - Trusted Zone: *.veritas.com
O15 - Trusted Zone: http://*.vnet
O15 - Trusted Zone: http://*.acs (HKLM)
O15 - Trusted Zone: http://symantec.atgnow.com (HKLM)
O15 - Trusted Zone: http://*.ausy-notes (HKLM)
O15 - Trusted Zone: http://*.crmsiebel (HKLM)
O15 - Trusted Zone: http://order-ops-americas.custhelp.com (HKLM)
O15 - Trusted Zone: http://order-ops-apj.custhelp.com (HKLM)
O15 - Trusted Zone: http://order-ops-emea.custhelp.com (HKLM)
O15 - Trusted Zone: http://order-ops-global.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-apc-en.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-consumer-tams.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-de.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-emea-en.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-fr.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-japan.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-osg.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-osg-vip.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantecacc.custhelp.com (HKLM)
O15 - Trusted Zone: http://*.deptwebs (HKLM)
O15 - Trusted Zone: http://*.glc (HKLM)
O15 - Trusted Zone: http://*.gotomeeting.com (HKLM)
O15 - Trusted Zone: http://*.gss (HKLM)
O15 - Trusted Zone: http://*.irdu-notes (HKLM)
O15 - Trusted Zone: http://*.jato-notes (HKLM)
O15 - Trusted Zone: *.journyx.com (HKLM)
O15 - Trusted Zone: http://*.mymeetings.com (HKLM)
O15 - Trusted Zone: *.mysymantec.com (HKLM)
O15 - Trusted Zone: http://sitecatalyst.omniture.com (HKLM)
O15 - Trusted Zone: http://*.prg (HKLM)
O15 - Trusted Zone: http://symantec.quickarrow.com (HKLM)
O15 - Trusted Zone: http://*.salesdev (HKLM)
O15 - Trusted Zone: http://*.salesreports (HKLM)
O15 - Trusted Zone: *.symantec.com (HKLM)
O15 - Trusted Zone: http://*.syminfo (HKLM)
O15 - Trusted Zone: http://*.symlearn (HKLM)
O15 - Trusted Zone: http://*.sympeople (HKLM)
O15 - Trusted Zone: http://*.trainingreports (HKLM)
O15 - Trusted Zone: http://*.uscu-notes (HKLM)
O15 - Trusted Zone: http://*.usnn-notes (HKLM)
O15 - Trusted Zone: http://*.ussm-notes (HKLM)
O15 - Trusted Zone: http://*.ussp-notes (HKLM)
O15 - Trusted Zone: *.veritas.com (HKLM)
O15 - Trusted Zone: http://*.vnet (HKLM)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = enterprise.veritas.com
O17 - HKLM\Software\..\Telephony: DomainName = enterprise.veritas.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = enterprise.veritas.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ges.symantec.com,enterprise.veritas.com,corp.symantec.com,veritas.com,symantec.c
om,altiris.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ges.symantec.com,enterprise.veritas.com,corp.symantec.com,veritas.com,symantec.c
om,altiris.com
O20 - AppInit_DLLs:
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\Program Files\Altiris\AClient\AClient.exe
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\aexnsagent.exe
O23 - Service: AltirisAgentProvider - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\Agents\WMIProviderAgent\AltirisAgentProvider.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Backup Exec System Recovery - Symantec Corporation - C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPassConnectEngine - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPassPeriodicUpdateApp - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
O23 - Service: iPassPeriodicUpdateService - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OracleMTSRecoveryService - Oracle Corporation - C:\Oracle\Ora92\bin\omtsreco.exe
O23 - Service: OracleOraHome92ClientCache - Unknown owner - C:\Oracle\Ora92\BIN\ONRSD.EXE
O23 - Service: Symantec Auto-upgrade Agent (Smcinst) - Unknown owner - C:\Program Files\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe (file missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\StacSV.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 13659 bytes
Post #2
Hi kunchi,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.


While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent HijackThis from fixing certain things.
Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean.

  • Open Spybot Search & Destroy.
  • In the Mode menu click Advanced mode if not already selected.
  • Choose Yes at the Warning prompt.
  • Expand the Tools menu.
  • Click Resident.
  • Uncheck the Resident "TeaTimer" (Protection of overall system settings) active. box.
  • In the File menu click Exit to exit Spybot Search & Destroy.


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #3
Thanks TomK for helping me with this machine, it is unfortunately my work machine and yes if you hadn't guessed i work for symantec. however with that being said I do have administrative rights on this machine since i got it before we were completely absorbed by symantec. I do have an issue with this one clean: O4 - HKLM\..\Run: [AeXAgentLogon] C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe /logon the registry key is for the Altiris Agent which is a service that runs constantly on the machine, I know about it as that is the Company I work for prior to the Buy out of Symantec, and it is the product for which My team works with at all times. I am not sure I can clean that reg key and so I will have to say I won't until I can figure out if it will cause the Altiris Agent to be unstable. Also this key: O23 - Service: Symantec Auto-upgrade Agent (Smcinst) - Unknown owner - C:\Program Files\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe (file missing) Again I am not sure what impact this will have on the Endpoint Protection service… Also curious as to why The Trusted Zones associated with Symantec? I am not sure how they can affect the machine so this is more my information prior to clearing them. Since we do have Webex connections to global support so they can access our machines when we call in for help.
Post #4
kunchi,

O4 - HKLM\..\Run: [AeXAgentLogon] C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe /logon
I thought about that one after I got farther into your log. It isn't "bad". It just doesn't need to run at startup. Sounds like for you, it does. If you need it, leave it.

The Trusted Zones allow connections to bypass your security. Usually, that's a bad thing because we exclusively work on personal computers per the Terms of Use of this forum. As a business computer, your needs are different. Again, if you require that these ports be open, then leave them.

O23 - Service: Symantec Auto-upgrade Agent (Smcinst) - Unknown owner - C:\Program Files\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe (file missing)Was listed because it appears to be an orphaned entry. Doesn't hurt anything to stay. If you think it is required to make your system work, keep it.

At this point you have me in a quandry as to whether or not I can continue with you. By work machine, do you mean:
a) This is your computer that you use for work.
or
B) This is the companies machine that has been assigned to you.
Post #5
It is my computer for work… so I can work from home etc…

They bought it but its not at the office..

its up to you if you want to continue.. all execpt the symantec specific items I have been able to comply, I had to have stuff installed on this laptop so i could work from home and access the VPN network…

The laptops is running actually pretty good right now… lol

Here is the updated HIjack this log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:54:55 AM, on 4/27/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Altiris\AClient\AClient.exe
C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProSvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Oracle\Ora92\bin\omtsreco.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\StacSV.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Altiris\AClient\AClntUsr.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://syminfo.ges.symantec.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://syminfo.ges.symantec.com/
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Symantec Backup Exec System Recovery 7.0] "C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe"
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [Korean IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEKR\IMKRMIG.EXE /UNINSTALL
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMJPMIG12.0] C:\Program Files\Common Files\Microsoft Shared\IME12\IMEJP\IMJPRMZB.EXE /RmZombie
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AeXAgentLogon] C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe /logon
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [AClntUsr] C:\Program Files\Altiris\AClient\AClntUsr.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://symantec.atgnow.com
O15 - Trusted Zone: http://order-ops-americas.custhelp.com
O15 - Trusted Zone: http://order-ops-apj.custhelp.com
O15 - Trusted Zone: http://order-ops-emea.custhelp.com
O15 - Trusted Zone: http://order-ops-global.custhelp.com
O15 - Trusted Zone: http://symantec.custhelp.com
O15 - Trusted Zone: http://symantec-apc-en.custhelp.com
O15 - Trusted Zone: http://symantec-consumer-tams.custhelp.com
O15 - Trusted Zone: http://symantec-de.custhelp.com
O15 - Trusted Zone: http://symantec-emea-en.custhelp.com
O15 - Trusted Zone: http://symantec-fr.custhelp.com
O15 - Trusted Zone: http://symantec-japan.custhelp.com
O15 - Trusted Zone: http://symantec-osg.custhelp.com
O15 - Trusted Zone: http://symantec-osg-vip.custhelp.com
O15 - Trusted Zone: http://symantecacc.custhelp.com
O15 - Trusted Zone: *.mysymantec.com
O15 - Trusted Zone: http://symantec.quickarrow.com
O15 - Trusted Zone: *.symantec.com
O15 - Trusted Zone: http://*.syminfo
O15 - Trusted Zone: http://*.symlearn
O15 - Trusted Zone: http://*.sympeople
O15 - Trusted Zone: http://symantec.atgnow.com (HKLM)
O15 - Trusted Zone: http://*.ausy-notes (HKLM)
O15 - Trusted Zone: http://*.crmsiebel (HKLM)
O15 - Trusted Zone: http://order-ops-americas.custhelp.com (HKLM)
O15 - Trusted Zone: http://order-ops-apj.custhelp.com (HKLM)
O15 - Trusted Zone: http://order-ops-emea.custhelp.com (HKLM)
O15 - Trusted Zone: http://order-ops-global.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-apc-en.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-consumer-tams.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-de.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-emea-en.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-fr.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-japan.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-osg.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-osg-vip.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantecacc.custhelp.com (HKLM)
O15 - Trusted Zone: http://*.deptwebs (HKLM)
O15 - Trusted Zone: http://*.glc (HKLM)
O15 - Trusted Zone: http://*.gotomeeting.com (HKLM)
O15 - Trusted Zone: http://*.gss (HKLM)
O15 - Trusted Zone: http://*.irdu-notes (HKLM)
O15 - Trusted Zone: http://*.jato-notes (HKLM)
O15 - Trusted Zone: *.journyx.com (HKLM)
O15 - Trusted Zone: http://*.mymeetings.com (HKLM)
O15 - Trusted Zone: *.mysymantec.com (HKLM)
O15 - Trusted Zone: http://sitecatalyst.omniture.com (HKLM)
O15 - Trusted Zone: http://*.prg (HKLM)
O15 - Trusted Zone: http://symantec.quickarrow.com (HKLM)
O15 - Trusted Zone: http://*.salesdev (HKLM)
O15 - Trusted Zone: http://*.salesreports (HKLM)
O15 - Trusted Zone: *.symantec.com (HKLM)
O15 - Trusted Zone: http://*.syminfo (HKLM)
O15 - Trusted Zone: http://*.symlearn (HKLM)
O15 - Trusted Zone: http://*.sympeople (HKLM)
O15 - Trusted Zone: http://*.trainingreports (HKLM)
O15 - Trusted Zone: http://*.uscu-notes (HKLM)
O15 - Trusted Zone: http://*.usnn-notes (HKLM)
O15 - Trusted Zone: http://*.ussm-notes (HKLM)
O15 - Trusted Zone: http://*.ussp-notes (HKLM)
O15 - Trusted Zone: *.veritas.com (HKLM)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = enterprise.veritas.com
O17 - HKLM\Software\..\Telephony: DomainName = enterprise.veritas.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = enterprise.veritas.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ges.symantec.com,enterprise.veritas.com,corp.symantec.com,veritas.com,symantec.c
om,altiris.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ges.symantec.com,enterprise.veritas.com,corp.symantec.com,veritas.com,symantec.c
om,altiris.com
O20 - AppInit_DLLs:
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\Program Files\Altiris\AClient\AClient.exe
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\aexnsagent.exe
O23 - Service: AltirisAgentProvider - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\Agents\WMIProviderAgent\AltirisAgentProvider.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Backup Exec System Recovery - Symantec Corporation - C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPassConnectEngine - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPassPeriodicUpdateApp - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
O23 - Service: iPassPeriodicUpdateService - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OracleMTSRecoveryService - Oracle Corporation - C:\Oracle\Ora92\bin\omtsreco.exe
O23 - Service: OracleOraHome92ClientCache - Unknown owner - C:\Oracle\Ora92\BIN\ONRSD.EXE
O23 - Service: Symantec Auto-upgrade Agent (Smcinst) - Unknown owner - C:\Program Files\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe (file missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\StacSV.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 12158 bytes
Post #6
kunchi, Until somebody farther up the food chain tells me different, I'm going to believe that you are within the Terms of Use. :) Did you run ATF and Malwarebytes'? If so, can you provide the Malwarebytes' log?
Post #7
yes i did malware log: Malwarebytes' Anti-Malware 1.36 Database version: 2049 Windows 5.1.2600 Service Pack 2 4/27/2009 11:42:20 AM mbam-log-2009-04-27 (11-42-20).txt Scan type: Quick Scan Objects scanned: 85241 Time elapsed: 2 minute(s), 24 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 2 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) h
Post #8
kunchi,


Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
Post #9
Here is the scan report sorry it took so long couldn't run it till I was done with laptop: ——————————————————————————– KASPERSKY ONLINE SCANNER 7.0 REPORT Tuesday, April 28, 2009 Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600) Kaspersky Online Scanner version: 7.0.26.13 Program database last update: Tuesday, April 28, 2009 00:10:16 Records in database: 2084595 ——————————————————————————– Scan settings: Scan using the following database: extended Scan archives: yes Scan mail databases: yes Scan area - My Computer: C:\ D:\ F:\ Z:\ Scan statistics: Files scanned: 106123 Threat name: 4 Infected objects: 7 Suspicious objects: 0 Duration of the scan: 01:52:50 File name / Threat name / Threats count C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\945FF617d01 Infected: not-a-virus:Monitor.Win32.Hooker.s 1 C:\Personal\Angel.pst Infected: not-a-virus:NetTool.Win32.RemoteStartProcess.a 1 C:\Personal\Angel.pst Infected: not-a-virus:RiskTool.Win32.PsKill.1101 1 C:\Personal\Personal\Angel.pst Infected: not-a-virus:NetTool.Win32.RemoteStartProcess.a 1 C:\Personal\Personal\Angel.pst Infected: not-a-virus:RiskTool.Win32.PsKill.1101 1 C:\Program Files\AutoIt3\SciTE\AutoItMacroGenerator\TheHook.dll Infected: not-a-virus:Monitor.Win32.Hooker.s 1 C:\Program Files\Uninstall Ask Toolbar.dll Infected: not-a-virus:WebToolbar.Win32.MyWebSearch.a 1 The selected area was scanned.
Post #10
These folders:
C:\Personal\Angel.pst
C:\Personal\Personal\Angel.pst
Most likely contain contaminated emails. Please go through all mail and delete everything you don't need/want/ or recognize.

Please download the OTMoveIt3 by OldTimer.
  • Save it to your desktop.
  • Please double-click OTMoveIt3.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    :Processes
explorer.exe

:Services

:Reg

:Files
C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\945FF617d01
C:\Program Files\AutoIt3\SciTE\AutoItMacroGenerator\TheHook.dll
C:\Program Files\Uninstall Ask Toolbar.dll

:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]
  • Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt3
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Also, please include a new HijackThis log and let me know how things are running.
Post #11 last edited
Done and here is the log: ========== PROCESSES ========== Process explorer.exe killed successfully. ========== SERVICES/DRIVERS ========== ========== REGISTRY ========== ========== FILES ========== File/Folder C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\945FF617d01 not found. File/Folder C:\Program Files\AutoIt3\SciTE\AutoItMacroGenerator\TheHook.dll not found. File/Folder C:\Program Files\Uninstall Ask Toolbar.dll not found. ========== COMMANDS ========== File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\etilqs_STAmcMaDZjJ69w0Nc4mZ scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\ev_client_log_20090429111520.txt scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\ExchangePerflog_8484fa31b52b698adcd6c672.dat scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\Perflib_Perfdata_9d0.dat scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\Perflib_Perfdata_c64.dat scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DF1C40.tmp scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DF1C4C.tmp scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DF74B3.tmp scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DFFC46.tmp scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DFFC52.tmp scheduled to be deleted on reboot. User's Temp folder emptied. User's Internet Explorer cache folder emptied. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.Word\~WRF{C4AAD8D7-42A2-46D6-8682-F45C1EF534CD}.tmp scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.Word\~WRS{1FF0EED0-535F-4D17-9696-42112D96DA6C}.tmp scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.Word\~WRS{259F4DFA-5F96-464B-818D-BDF05C3D80AD}.tmp scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.Word\~WRS{C27E2680-A134-4181-86BD-875BE946C85C}.tmp scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.IE5\U75LJTF4\B3543886;sz=234x60;publisher=MSN;placement=MSN_IMSCB2_Messenger_w35-49_Q209_234x60;ord=[unique-string][1] scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot. User's Temporary Internet Files folder emptied. Local Service Temp folder emptied. File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot. Local Service Temporary Internet Files folder emptied. Network Service Temp folder emptied. File delete failed. C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot. Network Service Temporary Internet Files folder emptied. File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_114.dat scheduled to be deleted on reboot. File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_140.dat scheduled to be deleted on reboot. File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_bc.dat scheduled to be deleted on reboot. Windows Temp folder emptied. Java cache emptied. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\_CACHE_001_ scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\_CACHE_002_ scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\_CACHE_003_ scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\_CACHE_MAP_ scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\urlclassifier3.sqlite scheduled to be deleted on reboot. FireFox cache emptied. Temp folders emptied. Explorer started successfully OTMoveIt3 by OldTimer - Version 1.0.11.0 log created on 04292009_114311 Files moved on Reboot… File C:\DOCUME~1\Angel_Williams\Local Settings\Temp\etilqs_STAmcMaDZjJ69w0Nc4mZ not found! C:\DOCUME~1\Angel_Williams\Local Settings\Temp\ev_client_log_20090429111520.txt moved successfully. C:\DOCUME~1\Angel_Williams\Local Settings\Temp\ExchangePerflog_8484fa31b52b698adcd6c672.dat moved successfully. File C:\DOCUME~1\Angel_Williams\Local Settings\Temp\Perflib_Perfdata_9d0.dat not found! File C:\DOCUME~1\Angel_Williams\Local Settings\Temp\Perflib_Perfdata_c64.dat not found! File C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DF1C40.tmp not found! File C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DF1C4C.tmp not found! C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DF74B3.tmp moved successfully. File C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DFFC46.tmp not found! File C:\DOCUME~1\Angel_Williams\Local Settings\Temp\~DFFC52.tmp not found! C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.Word\~WRF{C4AAD8D7-42A2-46D6-8682-F45C1EF534CD}.tmp moved successfully. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.Word\~WRS{1FF0EED0-535F-4D17-9696-42112D96DA6C}.tmp moved successfully. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.Word\~WRS{259F4DFA-5F96-464B-818D-BDF05C3D80AD}.tmp moved successfully. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.Word\~WRS{C27E2680-A134-4181-86BD-875BE946C85C}.tmp moved successfully. C:\Documents and Settings\Angel_Williams\Local Settings\Temporary Internet Files\Content.IE5\U75LJTF4\B3543886;sz=234x60;publisher=MSN;placement=MSN_IMSCB2_Messenger_w35-49_Q209_234x60;ord=[unique-string][1] moved successfully. File C:\WINDOWS\temp\Perflib_Perfdata_114.dat not found! File C:\WINDOWS\temp\Perflib_Perfdata_140.dat not found! File C:\WINDOWS\temp\Perflib_Perfdata_bc.dat not found! C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\_CACHE_001_ moved successfully. C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\_CACHE_002_ moved successfully. C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\_CACHE_003_ moved successfully. C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\Cache\_CACHE_MAP_ moved successfully. C:\Documents and Settings\Angel_Williams\Local Settings\Application Data\Mozilla\Firefox\Profiles\8vd8qzm9.default\urlclassifier3.sqlite moved successfully.
Post #15
Here you go:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:48:50 PM, on 4/29/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Altiris\AClient\AClient.exe
C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProSvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Oracle\Ora92\bin\omtsreco.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\StacSV.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Apoint\HidFind.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Altiris\AClient\AClntUsr.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://syminfo.ges.symantec.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://syminfo.ges.symantec.com/
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Symantec Backup Exec System Recovery 7.0] "C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe"
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [Korean IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEKR\IMKRMIG.EXE /UNINSTALL
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMJPMIG12.0] C:\Program Files\Common Files\Microsoft Shared\IME12\IMEJP\IMJPRMZB.EXE /RmZombie
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AeXAgentLogon] C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe /logon
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [AClntUsr] C:\Program Files\Altiris\AClient\AClntUsr.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://symantec.atgnow.com
O15 - Trusted Zone: http://order-ops-americas.custhelp.com
O15 - Trusted Zone: http://order-ops-apj.custhelp.com
O15 - Trusted Zone: http://order-ops-emea.custhelp.com
O15 - Trusted Zone: http://order-ops-global.custhelp.com
O15 - Trusted Zone: http://symantec.custhelp.com
O15 - Trusted Zone: http://symantec-apc-en.custhelp.com
O15 - Trusted Zone: http://symantec-consumer-tams.custhelp.com
O15 - Trusted Zone: http://symantec-de.custhelp.com
O15 - Trusted Zone: http://symantec-emea-en.custhelp.com
O15 - Trusted Zone: http://symantec-fr.custhelp.com
O15 - Trusted Zone: http://symantec-japan.custhelp.com
O15 - Trusted Zone: http://symantec-osg.custhelp.com
O15 - Trusted Zone: http://symantec-osg-vip.custhelp.com
O15 - Trusted Zone: http://symantecacc.custhelp.com
O15 - Trusted Zone: *.mysymantec.com
O15 - Trusted Zone: http://symantec.quickarrow.com
O15 - Trusted Zone: *.symantec.com
O15 - Trusted Zone: http://*.syminfo
O15 - Trusted Zone: http://*.symlearn
O15 - Trusted Zone: http://*.sympeople
O15 - Trusted Zone: http://symantec.atgnow.com (HKLM)
O15 - Trusted Zone: http://*.ausy-notes (HKLM)
O15 - Trusted Zone: http://*.crmsiebel (HKLM)
O15 - Trusted Zone: http://order-ops-americas.custhelp.com (HKLM)
O15 - Trusted Zone: http://order-ops-apj.custhelp.com (HKLM)
O15 - Trusted Zone: http://order-ops-emea.custhelp.com (HKLM)
O15 - Trusted Zone: http://order-ops-global.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-apc-en.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-consumer-tams.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-de.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-emea-en.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-fr.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-japan.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-osg.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantec-osg-vip.custhelp.com (HKLM)
O15 - Trusted Zone: http://symantecacc.custhelp.com (HKLM)
O15 - Trusted Zone: http://*.deptwebs (HKLM)
O15 - Trusted Zone: http://*.glc (HKLM)
O15 - Trusted Zone: http://*.gotomeeting.com (HKLM)
O15 - Trusted Zone: http://*.gss (HKLM)
O15 - Trusted Zone: http://*.irdu-notes (HKLM)
O15 - Trusted Zone: http://*.jato-notes (HKLM)
O15 - Trusted Zone: *.journyx.com (HKLM)
O15 - Trusted Zone: http://*.mymeetings.com (HKLM)
O15 - Trusted Zone: *.mysymantec.com (HKLM)
O15 - Trusted Zone: http://sitecatalyst.omniture.com (HKLM)
O15 - Trusted Zone: http://*.prg (HKLM)
O15 - Trusted Zone: http://symantec.quickarrow.com (HKLM)
O15 - Trusted Zone: http://*.salesdev (HKLM)
O15 - Trusted Zone: http://*.salesreports (HKLM)
O15 - Trusted Zone: *.symantec.com (HKLM)
O15 - Trusted Zone: http://*.syminfo (HKLM)
O15 - Trusted Zone: http://*.symlearn (HKLM)
O15 - Trusted Zone: http://*.sympeople (HKLM)
O15 - Trusted Zone: http://*.trainingreports (HKLM)
O15 - Trusted Zone: http://*.uscu-notes (HKLM)
O15 - Trusted Zone: http://*.usnn-notes (HKLM)
O15 - Trusted Zone: http://*.ussm-notes (HKLM)
O15 - Trusted Zone: http://*.ussp-notes (HKLM)
O15 - Trusted Zone: *.veritas.com (HKLM)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = enterprise.veritas.com
O17 - HKLM\Software\..\Telephony: DomainName = enterprise.veritas.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = enterprise.veritas.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ges.symantec.com,enterprise.veritas.com,corp.symantec.com,veritas.com,symantec.c
om,altiris.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ges.symantec.com,enterprise.veritas.com,corp.symantec.com,veritas.com,symantec.c
om,altiris.com
O20 - AppInit_DLLs:
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\Program Files\Altiris\AClient\AClient.exe
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\aexnsagent.exe
O23 - Service: AltirisAgentProvider - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\Agents\WMIProviderAgent\AltirisAgentProvider.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Backup Exec System Recovery - Symantec Corporation - C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPassConnectEngine - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPassPeriodicUpdateApp - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
O23 - Service: iPassPeriodicUpdateService - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OracleMTSRecoveryService - Oracle Corporation - C:\Oracle\Ora92\bin\omtsreco.exe
O23 - Service: OracleOraHome92ClientCache - Unknown owner - C:\Oracle\Ora92\BIN\ONRSD.EXE
O23 - Service: Symantec Auto-upgrade Agent (Smcinst) - Unknown owner - C:\Program Files\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe (file missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\StacSV.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 12210 bytes

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI