Spyware / Malware / Virus Removal

[Resolved] Virus Protector 2009 won't die

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frygirl Topic Starter

Post #1April 6, 2009, 10:53 PM UTC

I keep getting infected/re-infected with Virus Protector 2009. I have used Malwarebytes to remove it, but it seems to keep coming back.
Here is the scan from Hijackthis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:50:58 PM, on 4/6/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Promise\WebPAM 2.0\jetty\extra\win32\wrapper.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Java\jre1.5.0_12\bin\jusched.exe
C:\Program Files\Norton Ghost\Agent\VProTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\system32\CTXFIHLP.EXE
C:\WINDOWS\CTHELPER.EXE
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\CA\eTrust Antivirus\realmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Promise\WebPAM 2.0\_jvm\bin\java.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\BRMFRSMG.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Norton Ghost\Console\VProConsole.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: ::1 localhost
O1 - Hosts: 91.212.65.122 browser-security.microsoft.com
O1 - Hosts: 91.212.65.122 spyware-protector-2009.com
O1 - Hosts: 91.212.65.122 www.spyware-protector-2009.com
O1 - Hosts: 91.212.65.122 secure.spyware-protector-2009.com
O1 - Hosts: 91.212.65.122 knocker
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl03a\BrStDvPt.exe
O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_12\bin\jusched.exe"
O4 - HKLM\..\Run: [Dzakanoqiqur] rundll32.exe "C:\WINDOWS\ufolometa.dll",e
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Norton Ghost 12.0] "C:\Program Files\Norton Ghost\Agent\VProTray.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKCU\..\Run: [Realtime Monitor] C:\Program Files\CA\eTrust Antivirus\realmon.exe -s
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.staplescopyandprint.com
O15 - Trusted Zone: http://www.staplescopycenter.com
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1…toUploader5.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/vers…vex-2.2.4.1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1202074836359
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - http://www.facebook.com/controls/contactx.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1202077084843
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/vers…vex-2.2.1.6.cab
O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Promise WebPAM (PromiseWebPAM) - Unknown owner - C:\Program Files\Promise\WebPAM 2.0\jetty\extra\win32\wrapper.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

–
End of file - 10672 bytes

Thanks in advance for any help you can give me.
-Helen

CatByte

Post #2April 7, 2009, 2:12 PM UTC

Hi and

Please do the following:

Open HijackThis.
Click Do a System Scan Only.
Put a checkmark in the box on the left side of these entries only:

O1 - Hosts: 91.212.65.122 browser-security.microsoft.com
O1 - Hosts: 91.212.65.122 spyware-protector-2009.com
O1 - Hosts: 91.212.65.122 www.spyware-protector-2009.com
O1 - Hosts: 91.212.65.122 secure.spyware-protector-2009.com
O1 - Hosts: 91.212.65.122 knocker
O4 - HKLM\..\Run: [Dzakanoqiqur] rundll32.exe "C:\WINDOWS\ufolometa.dll",e

Close ALL windows and browsers except HijackThis and click "Fix checked"
Exit HijackThis

NEXT

Download ComboFix from one of these locations:
Link 1
Link 2
Link 3

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Notes:
Do not mouse-click Combofix's window while it is running. That may cause it to stall.
Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please advise.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

frygirl

Post #3April 7, 2009, 3:21 PM UTC

I ran Hijack this and combofix as instructed. When I ran combofix, it said I had etrust running even though I had disabled etrust and stopped the etrust processes in the task manager. I'm not sure what process it was referring to. Here is the combofix log:
ComboFix 09-04-04.01 - Helen 2009-04-07 8:06:47.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2045.1550 [GMT -7:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: eTrust Antivirus *On-access scanning enabled* (Outdated)
.

((((((((((((((((((((((((( Files Created from 2009-03-07 to 2009-04-07 )))))))))))))))))))))))))))))))
.

2009-04-07 07:37 . 2009-04-07 07:37 d——– c:\program files\ERUNT
2009-04-06 09:11 . 2007-05-02 05:01 49,265 –a—— c:\windows\system32\jpicpl32.cpl
2009-04-05 19:44 . 2009-04-06 21:42 1,366 –a—— c:\windows\Pmuyuquj.dat
2009-04-05 19:44 . 2009-04-07 07:51 16 –a—— c:\windows\Llefevatepinukon.bin
2009-04-03 09:33 . 2009-04-03 09:33 d——– c:\program files\WinSCP
2009-04-02 19:53 . 2009-04-06 08:33 d——– c:\program files\AliasFR130
2009-04-02 19:53 . 1999-10-30 00:00 167,936 –a—— c:\windows\system32\ccrpftv6.ocx
2009-04-02 18:24 . 2009-04-02 18:24 d——– C:\fsaua.data
2009-03-31 23:45 . 2009-01-09 12:19 1,089,593 —–c— c:\windows\system32\dllcache\ntprint.cat
2009-03-31 20:08 . 2009-03-31 20:08 d——– c:\windows\system32\XPSViewer
2009-03-31 20:08 . 2009-03-31 20:08 d——– c:\program files\Reference Assemblies
2009-03-31 20:08 . 2009-03-31 20:08 d——– c:\program files\MSBuild
2009-03-31 20:07 . 2009-03-31 20:23 d——– c:\windows\SxsCaPendDel
2009-03-31 20:07 . 2009-03-31 20:08 d——– C:\45f9b45011e632348717e5221642
2009-03-31 20:07 . 2008-07-06 05:06 1,676,288 ——— c:\windows\system32\xpssvcs.dll
2009-03-31 20:07 . 2008-07-06 05:06 1,676,288 —–c— c:\windows\system32\dllcache\xpssvcs.dll
2009-03-31 20:07 . 2008-07-06 03:50 597,504 —–c— c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-03-31 20:07 . 2008-07-06 05:06 575,488 ——— c:\windows\system32\xpsshhdr.dll
2009-03-31 20:07 . 2008-07-06 05:06 575,488 —–c— c:\windows\system32\dllcache\xpsshhdr.dll
2009-03-31 20:07 . 2008-07-06 05:06 117,760 ——— c:\windows\system32\prntvpt.dll
2009-03-31 20:07 . 2008-07-06 05:06 89,088 —–c— c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-03-21 13:52 . 1997-03-31 03:28 462,336 –a—— c:\windows\system32\TDBGS32.OCX
2009-03-21 13:52 . 1998-06-23 11:30 203,011 –a—— c:\windows\system32\DBLIST32.OCX
2009-03-21 13:52 . 1998-06-18 01:00 89,360 –a—— c:\windows\system32\VB5DB.DLL
2009-03-21 13:51 . 2009-03-21 13:51 d——– c:\program files\Common Files\supportsoft
2009-03-21 13:51 . 2007-07-30 14:44 3,518,464 –a—— c:\windows\system32\cdintf300.dll
2009-03-21 13:51 . 2007-06-28 14:09 1,843,200 –a—— c:\windows\system32\acXMLParser.dll
2009-03-21 13:48 . 2009-03-27 20:16 d——– c:\documents and settings\All Users\Application Data\Intuit
2009-03-21 13:45 . 2009-03-21 13:45 d——– c:\program files\MSXML 4.0
2009-03-21 13:45 . 2009-03-21 13:45 d——– c:\program files\Microsoft.NET
2009-03-21 13:45 . 2009-03-21 14:00 d——– c:\documents and settings\All Users\Application Data\SQL Anywhere 10
2009-03-21 13:45 . 2009-03-21 13:45 d——– c:\documents and settings\All Users\Application Data\COMMON FILES
2009-03-21 13:45 . 2009-03-21 13:57 89 –a—— c:\windows\QBChanUtil_Trigger.ini
2009-03-13 11:14 . 2009-04-07 08:10 d——– c:\documents and settings\Helen\Tracing
2009-03-13 11:11 . 2009-03-13 11:11 d——– c:\program files\Microsoft
2009-03-13 11:10 . 2009-03-13 11:10 d——– c:\program files\Windows Live SkyDrive
2009-03-13 11:09 . 2009-03-13 11:09 d——– c:\program files\Common Files\Windows Live
2009-03-10 15:04 . 2009-03-10 15:04 d——– c:\documents and settings\All Users\Application Data\FLEXnet

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-04-06 16:11 ——— d—–w c:\program files\Java
2009-04-06 16:07 ——— d—–w c:\program files\Common Files\Apple
2009-04-06 16:06 ——— d—–w c:\program files\Audacity
2009-04-06 16:04 ——— d—–w c:\program files\Common Files\Adobe
2009-04-04 20:31 ——— d—–w c:\documents and settings\Helen\Application Data\FileZilla
2009-04-01 16:45 ——— d—–w c:\program files\CCleaner
2009-03-31 06:26 ——— d—–w c:\program files\Qimage
2009-03-28 19:52 ——— d—–w c:\program files\Malwarebytes' Anti-Malware
2009-03-28 03:23 ——— d—–w c:\program files\SUPERAntiSpyware
2009-03-26 23:49 38,496 —-a-w c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-26 23:49 15,504 —-a-w c:\windows\system32\drivers\mbam.sys
2009-03-21 20:52 ——— d–h–w c:\program files\InstallShield Installation Information
2009-03-21 20:52 ——— d—–w c:\program files\Intuit
2009-03-21 20:50 ——— d—–w c:\program files\Common Files\Intuit
2009-03-13 18:10 ——— d—–w c:\program files\Windows Live
2009-03-11 10:00 ——— d—–w c:\documents and settings\All Users\Application Data\Microsoft Help
2009-03-10 21:20 ——— d—–w c:\documents and settings\Helen\Application Data\Download Manager
2008-09-04 15:13 0 —-a-w c:\program files\temp01
2008-08-27 13:22 32,768 –sha-w c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008082720080828\index.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Realtime Monitor"="c:\program files\CA\eTrust Antivirus\realmon.exe" [2004-04-07 504080]
"MsnMsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2009-02-06 3885408]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-02-03 68856]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2009-03-27 1830128]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2005-07-08 7110656]
"SetDefPrt"="c:\program files\Brother\Brmfl03a\BrStDvPt.exe" [2003-10-31 45056]
"Intuit SyncManager"="c:\program files\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2008-09-09 623880]
"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_12\bin\jusched.exe" [2007-05-02 75520]
"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-09-06 413696]
"Norton Ghost 12.0"="c:\program files\Norton Ghost\Agent\VProTray.exe" [2008-05-07 2037088]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576]
"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2005-11-07 122940]
"Dzakanoqiqur"="c:\windows\ufolometa.dll" [2008-04-13 156672]
"MSConfig"="c:\windows\pchealth\helpctr\Binaries\MSCONFIG.EXE" [2008-04-13 169984]
"CTxfiHlp"="CTXFIHLP.EXE" [2005-11-08 c:\windows\system32\CTXFIHLP.EXE]
"CTHelper"="CTHELPER.EXE" [2005-11-08 c:\windows\CTHELPER.EXE]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-01-05 15:10 356352 c:\program files\SUPERAntiSpyware\SASWINLO.DLL

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Notification Packages REG_MULTI_SZ scecli MO2x2rem.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"Bonjour Service"=2 (0x2)
"Apple Mobile Device"=2 (0x2)
"InoTask"=2 (0x2)
"InoRT"=2 (0x2)
"InoRPC"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ComputerAssociatesAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\CA\\eTrust Antivirus\\Realmon.exe"=
"c:\\WINDOWS\\system32\\mmc.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\CA\\eTrust Antivirus\\InocIT.exe"=
"c:\\Program Files\\Microsoft Office\\OFFICE11\\FRONTPG.EXE"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\CA\\eTrust Antivirus\\Shellscn.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Intuit\\QuickBooks 2009\\QBDBMgrN.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009
"2742:UDP"= 2742:UDP:Windows Media Format SDK (wmplayer.exe)
"2743:UDP"= 2743:UDP:Windows Media Format SDK (wmplayer.exe)

R0 fastsx;fastsx;c:\windows\system32\drivers\fastsx.sys [2008-02-03 154624]
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2008-05-28 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [2008-05-28 55024]
R2 PromiseWebPAM;Promise WebPAM;c:\program files\Promise\WebPAM 2.0\jetty\extra\win32\Wrapper.exe [2008-02-03 110592]
R3 brfilt;Brother MFC Filter Driver;c:\windows\system32\drivers\BrFilt.sys [2008-02-04 2944]
R3 BrSerWDM;Brother WDM Serial driver;c:\windows\system32\drivers\BrSerWdm.sys [2008-02-04 61952]
R3 BrUsbMdm;Brother MFC USB Fax Only Modem;c:\windows\system32\drivers\BrUsbMdm.sys [2008-02-04 11008]
R3 BrUsbScn;Brother MFC USB Scanner driver;c:\windows\system32\drivers\BrUsbScn.sys [2008-02-04 10368]
R3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [2008-05-28 7408]
.
Contents of the 'Scheduled Tasks' folder

2009-04-07 c:\windows\Tasks\User_Feed_Synchronization-{3BCEDFC4-7DFD-437C-BFA5-C1741E6D058D}.job
- c:\windows\system32\msfeedssync.exe [2007-08-13 19:36]
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-AdobeBridge - (no file)
HKLM-Run-AdobeCS4ServiceManager - c:\program files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe

.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/ig?hl=en
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
Trusted Zone: microsoft.com
Trusted Zone: staplescopyandprint.com\www
Trusted Zone: staplescopycenter.com\www
Trusted Zone: webprint.com\ps1
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} - hxxp://www.facebook.com/controls/contactx.dll
.

**************************************************************************

catchme 0.3.1375 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-04-07 08:10:32
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(680)
c:\program files\SUPERAntiSpyware\SASWINLO.DLL

- - - - - - - > 'lsass.exe'(736)
c:\windows\MO2x2rem.dll
.
———————— Other Running Processes ————————
.
c:\program files\Common Files\EPSON\EBAPI\eEBSvc.exe
c:\program files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\windows\system32\Brmfrmps.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\Norton Ghost\Agent\VProSvc.exe
c:\windows\system32\nvsvc32.exe
c:\program files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
c:\program files\Promise\WebPAM 2.0\_jvm\bin\java.exe
c:\windows\system32\BrmfRsmg.exe
c:\windows\system32\wscntfy.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
.
**************************************************************************
.
Completion time: 2009-04-07 8:12:50 - machine was rebooted [Helen]
ComboFix-quarantined-files.txt 2009-04-07 15:12:47
ComboFix2.txt 2008-08-19 22:49:28

Pre-Run: 422,071,918,592 bytes free
Post-Run: 422,026,059,776 bytes free

195 — E O F — 2009-04-01 10:00:39

I am still getting popups after running this. ("Shield Deluxe 2009") Also, in msconfig, I see "ufolometa.exe" in the startup list.

Thanks for your help, awaiting further instructions.
-Helen

CatByte

Post #4April 7, 2009, 8:39 PM UTC

Hi,

Please do the following:

Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".

Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')


Collect::
c:\windows\system32\jpicpl32.cpl
c:\windows\Pmuyuquj.dat
c:\windows\Llefevatepinukon.bin
C:\WINDOWS\ufolometa.dll
c:\windows\MO2x2rem.dll

File::

Folder::

Registry::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Dzakanoqiqur"=-
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
"Notification Packages"=hex(7):73,63,65,63,6c,69,00,00

Driver::

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:

1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …

[external image: Posted Image]

* Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
* ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
* When finished, it shall produce a log for you.
* Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

NOTE: CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

NEXT

Please open your MalwareBytes AntiMalware Program
Click the Update Tab and search for updates
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish, so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected. <– very important
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

NEXT

Go to Kaspersky website and perform an online antivirus scan.

Read through the requirements and privacy statement and click on Accept button.
It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
When the downloads have finished, click on Settings.
Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
- Spyware, Adware, Dialers, and other potentially dangerous programs
  Archives
  Mail databases
Click on My Computer under Scan.
Once the scan is complete, it will display the results. Click on View Scan Report.
You will see a list of infected items there. Click on Save Report As….
Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

In your next reply please include

Combofix log
MBAM log
Kaspersky report
Fresh HJT log

frygirl

Post #5April 8, 2009, 3:09 AM UTC

Here are the logs. MalwareBytes came up clean. Kaspersky found a number of things.

ComboFix log:
ComboFix 09-04-04.01 - Helen 2009-04-07 14:33:23.3 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2045.1581 [GMT -7:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Helen\Desktop\cfscript.txt
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\Llefevatepinukon.bin
c:\windows\MO2x2rem.dll
c:\windows\Pmuyuquj.dat
c:\windows\system32\jpicpl32.cpl
c:\windows\ufolometa.dll

.
((((((((((((((((((((((((( Files Created from 2009-03-07 to 2009-04-07 )))))))))))))))))))))))))))))))
.

2009-04-07 07:37 . 2009-04-07 07:37 d——– c:\program files\ERUNT
2009-04-03 09:33 . 2009-04-03 09:33 d——– c:\program files\WinSCP
2009-04-02 19:53 . 2009-04-06 08:33 d——– c:\program files\AliasFR130
2009-04-02 19:53 . 1999-10-30 00:00 167,936 –a—— c:\windows\system32\ccrpftv6.ocx
2009-04-02 18:24 . 2009-04-02 18:24 d——– C:\fsaua.data
2009-03-31 23:45 . 2009-01-09 12:19 1,089,593 —–c— c:\windows\system32\dllcache\ntprint.cat
2009-03-31 20:08 . 2009-03-31 20:08 d——– c:\windows\system32\XPSViewer
2009-03-31 20:08 . 2009-03-31 20:08 d——– c:\program files\Reference Assemblies
2009-03-31 20:08 . 2009-03-31 20:08 d——– c:\program files\MSBuild
2009-03-31 20:07 . 2009-03-31 20:23 d——– c:\windows\SxsCaPendDel
2009-03-31 20:07 . 2009-03-31 20:08 d——– C:\45f9b45011e632348717e5221642
2009-03-31 20:07 . 2008-07-06 05:06 1,676,288 ——— c:\windows\system32\xpssvcs.dll
2009-03-31 20:07 . 2008-07-06 05:06 1,676,288 —–c— c:\windows\system32\dllcache\xpssvcs.dll
2009-03-31 20:07 . 2008-07-06 03:50 597,504 —–c— c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-03-31 20:07 . 2008-07-06 05:06 575,488 ——— c:\windows\system32\xpsshhdr.dll
2009-03-31 20:07 . 2008-07-06 05:06 575,488 —–c— c:\windows\system32\dllcache\xpsshhdr.dll
2009-03-31 20:07 . 2008-07-06 05:06 117,760 ——— c:\windows\system32\prntvpt.dll
2009-03-31 20:07 . 2008-07-06 05:06 89,088 —–c— c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-03-21 13:52 . 1997-03-31 03:28 462,336 –a—— c:\windows\system32\TDBGS32.OCX
2009-03-21 13:52 . 1998-06-23 11:30 203,011 –a—— c:\windows\system32\DBLIST32.OCX
2009-03-21 13:52 . 1998-06-18 01:00 89,360 –a—— c:\windows\system32\VB5DB.DLL
2009-03-21 13:51 . 2009-03-21 13:51 d——– c:\program files\Common Files\supportsoft
2009-03-21 13:51 . 2007-07-30 14:44 3,518,464 –a—— c:\windows\system32\cdintf300.dll
2009-03-21 13:51 . 2007-06-28 14:09 1,843,200 –a—— c:\windows\system32\acXMLParser.dll
2009-03-21 13:48 . 2009-03-27 20:16 d——– c:\documents and settings\All Users\Application Data\Intuit
2009-03-21 13:45 . 2009-03-21 13:45 d——– c:\program files\MSXML 4.0
2009-03-21 13:45 . 2009-03-21 13:45 d——– c:\program files\Microsoft.NET
2009-03-21 13:45 . 2009-03-21 14:00 d——– c:\documents and settings\All Users\Application Data\SQL Anywhere 10
2009-03-21 13:45 . 2009-03-21 13:45 d——– c:\documents and settings\All Users\Application Data\COMMON FILES
2009-03-21 13:45 . 2009-03-21 13:57 89 –a—— c:\windows\QBChanUtil_Trigger.ini
2009-03-13 11:14 . 2009-04-07 14:38 d——– c:\documents and settings\Helen\Tracing
2009-03-13 11:11 . 2009-03-13 11:11 d——– c:\program files\Microsoft
2009-03-13 11:10 . 2009-03-13 11:10 d——– c:\program files\Windows Live SkyDrive
2009-03-13 11:09 . 2009-03-13 11:09 d——– c:\program files\Common Files\Windows Live
2009-03-10 15:04 . 2009-03-10 15:04 d——– c:\documents and settings\All Users\Application Data\FLEXnet

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-04-06 16:11 ——— d—–w c:\program files\Java
2009-04-06 16:07 ——— d—–w c:\program files\Common Files\Apple
2009-04-06 16:06 ——— d—–w c:\program files\Audacity
2009-04-06 16:04 ——— d—–w c:\program files\Common Files\Adobe
2009-04-04 20:31 ——— d—–w c:\documents and settings\Helen\Application Data\FileZilla
2009-04-01 16:45 ——— d—–w c:\program files\CCleaner
2009-03-31 06:26 ——— d—–w c:\program files\Qimage
2009-03-28 19:52 ——— d—–w c:\program files\Malwarebytes' Anti-Malware
2009-03-28 03:23 ——— d—–w c:\program files\SUPERAntiSpyware
2009-03-26 23:49 38,496 —-a-w c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-26 23:49 15,504 —-a-w c:\windows\system32\drivers\mbam.sys
2009-03-21 20:52 ——— d–h–w c:\program files\InstallShield Installation Information
2009-03-21 20:52 ——— d—–w c:\program files\Intuit
2009-03-21 20:50 ——— d—–w c:\program files\Common Files\Intuit
2009-03-13 18:10 ——— d—–w c:\program files\Windows Live
2009-03-11 10:00 ——— d—–w c:\documents and settings\All Users\Application Data\Microsoft Help
2009-03-10 21:20 ——— d—–w c:\documents and settings\Helen\Application Data\Download Manager
2008-09-04 15:13 0 —-a-w c:\program files\temp01
2008-08-27 13:22 32,768 –sha-w c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008082720080828\index.dat
.

((((((((((((((((((((((((((((( SnapShot@2009-04-07_ 8.12.03.17 )))))))))))))))))))))))))))))))))))))))))
.
- 2009-04-01 03:10:59 72,466 —-a-w c:\windows\system32\perfc009.dat
+ 2009-04-07 21:29:18 71,846 —-a-w c:\windows\system32\perfc009.dat
- 2009-04-01 03:10:59 444,208 —-a-w c:\windows\system32\perfh009.dat
+ 2009-04-07 21:29:18 443,588 —-a-w c:\windows\system32\perfh009.dat
+ 2009-04-07 21:38:01 16,384 —-atw c:\windows\Temp\Perflib_Perfdata_490.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MsnMsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2009-02-06 3885408]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-02-03 68856]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2009-03-27 1830128]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2005-07-08 7110656]
"SetDefPrt"="c:\program files\Brother\Brmfl03a\BrStDvPt.exe" [2003-10-31 45056]
"Intuit SyncManager"="c:\program files\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2008-09-09 623880]
"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_12\bin\jusched.exe" [2007-05-02 75520]
"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-09-06 413696]
"Norton Ghost 12.0"="c:\program files\Norton Ghost\Agent\VProTray.exe" [2008-05-07 2037088]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576]
"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2005-11-07 122940]
"CTxfiHlp"="CTXFIHLP.EXE" [2005-11-08 c:\windows\system32\CTXFIHLP.EXE]
"CTHelper"="CTHELPER.EXE" [2005-11-08 c:\windows\CTHELPER.EXE]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-01-05 15:10 356352 c:\program files\SUPERAntiSpyware\SASWINLO.DLL

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"Bonjour Service"=2 (0x2)
"Apple Mobile Device"=2 (0x2)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\mmc.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Microsoft Office\\OFFICE11\\FRONTPG.EXE"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Intuit\\QuickBooks 2009\\QBDBMgrN.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009
"2742:UDP"= 2742:UDP:Windows Media Format SDK (wmplayer.exe)
"2743:UDP"= 2743:UDP:Windows Media Format SDK (wmplayer.exe)

R0 fastsx;fastsx;c:\windows\system32\drivers\fastsx.sys [2008-02-03 154624]
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2008-05-28 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [2008-05-28 55024]
R2 PromiseWebPAM;Promise WebPAM;c:\program files\Promise\WebPAM 2.0\jetty\extra\win32\Wrapper.exe [2008-02-03 110592]
R3 brfilt;Brother MFC Filter Driver;c:\windows\system32\drivers\BrFilt.sys [2008-02-04 2944]
R3 BrSerWDM;Brother WDM Serial driver;c:\windows\system32\drivers\BrSerWdm.sys [2008-02-04 61952]
R3 BrUsbMdm;Brother MFC USB Fax Only Modem;c:\windows\system32\drivers\BrUsbMdm.sys [2008-02-04 11008]
R3 BrUsbScn;Brother MFC USB Scanner driver;c:\windows\system32\drivers\BrUsbScn.sys [2008-02-04 10368]
R3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [2008-05-28 7408]
.
Contents of the 'Scheduled Tasks' folder

2009-04-07 c:\windows\Tasks\User_Feed_Synchronization-{3BCEDFC4-7DFD-437C-BFA5-C1741E6D058D}.job
- c:\windows\system32\msfeedssync.exe [2007-08-13 19:36]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/ig?hl=en
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
Trusted Zone: microsoft.com
Trusted Zone: staplescopyandprint.com\www
Trusted Zone: staplescopycenter.com\www
Trusted Zone: webprint.com\ps1
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} - hxxp://www.facebook.com/controls/contactx.dll
.

**************************************************************************

catchme 0.3.1375 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-04-07 14:38:21
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(680)
c:\program files\SUPERAntiSpyware\SASWINLO.DLL
.
———————— Other Running Processes ————————
.
c:\program files\Common Files\EPSON\EBAPI\eEBSvc.exe
c:\program files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\windows\system32\Brmfrmps.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\Norton Ghost\Agent\VProSvc.exe
c:\windows\system32\nvsvc32.exe
c:\program files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
c:\program files\Promise\WebPAM 2.0\_jvm\bin\java.exe
c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
c:\windows\system32\BrmfRsmg.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2009-04-07 14:41:23 - machine was rebooted
ComboFix-quarantined-files.txt 2009-04-07 21:41:20
ComboFix2.txt 2009-04-07 15:12:51
ComboFix3.txt 2008-08-19 22:49:28

Pre-Run: 421,955,772,416 bytes free
Post-Run: 422,011,334,656 bytes free

192 — E O F — 2009-04-01 10:00:39

Malwarebytes log:

Malwarebytes' Anti-Malware 1.36
Database version: 1949
Windows 5.1.2600 Service Pack 3

4/7/2009 2:46:32 PM
mbam-log-2009-04-07 (14-46-32).txt

Scan type: Quick Scan
Objects scanned: 68750
Time elapsed: 2 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Kaspersky log:

——————————————————————————–
KASPERSKY ONLINE SCANNER 7 REPORT
Tuesday, April 7, 2009
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Wednesday, April 08, 2009 00:17:11
Records in database: 2021748
——————————————————————————–

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
P:\

Scan statistics:
Files scanned: 336797
Threat name: 8
Infected objects: 7
Suspicious objects: 1
Duration of the scan: 04:05:00

File name / Threat name / Threats count
C:\Documents and Settings\Helen\Local Settings\Application Data\Microsoft\Outlook\archive1.pst Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Helen\Local Settings\Application Data\Microsoft\Outlook\archive1.pst Infected: Trojan-Spy.Win32.Zbot.ebu 1
C:\Documents and Settings\Helen\Local Settings\Application Data\Microsoft\Outlook\archive1.pst Infected: Trojan-Spy.Win32.Goldun.ayt 1
C:\Documents and Settings\Helen\Local Settings\Application Data\Microsoft\Outlook\archive1.pst Infected: Trojan-Spy.Win32.Goldun.azl 1
C:\Documents and Settings\Helen\Local Settings\Application Data\Microsoft\Outlook\archive1.pst Infected: Worm.Win32.Agent.ja 1
C:\Documents and Settings\Helen\Local Settings\Application Data\Microsoft\Outlook\archive1.pst Infected: Trojan.Win32.Pakes.lio 1
C:\Documents and Settings\Helen\Local Settings\Application Data\Microsoft\Outlook\backup.pst Infected: Email-Worm.Win32.Sober.p 1
C:\Qoobox\Quarantine\[4]-[removed] Infected: Trojan-Downloader.Win32.Agent.bqqd 1

The selected area was scanned.

HJT log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:09:03 PM, on 4/7/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Norton Ghost\Agent\VProTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Promise\WebPAM 2.0\jetty\extra\win32\wrapper.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Promise\WebPAM 2.0\_jvm\bin\java.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\BRMFRSMG.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl03a\BrStDvPt.exe
O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_12\bin\jusched.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Norton Ghost 12.0] "C:\Program Files\Norton Ghost\Agent\VProTray.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.staplescopyandprint.com
O15 - Trusted Zone: http://www.staplescopycenter.com
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1…toUploader5.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/vers…vex-2.2.4.1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1202074836359
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - http://www.facebook.com/controls/contactx.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1202077084843
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/vers…vex-2.2.1.6.cab
O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Promise WebPAM (PromiseWebPAM) - Unknown owner - C:\Program Files\Promise\WebPAM 2.0\jetty\extra\win32\wrapper.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

–
End of file - 9658 bytes

Thanks,
-Helen

CatByte

Post #6April 8, 2009, 8:56 AM UTC

Hi,

good news, your logs are clean

The items Kaspersky found are old emails. You will need to manually go into your email and delete them I can't do it as It will take out your entire In box if I try! As long as they are not opened, they will not re-infect (turn off the preview pane)
The other file is in quarantine and cannot harm.

Now we need to clean up after ourselves

Please do the following:

Follow these steps to uninstall Combofix

Click START then RUN
Now type Combofix /u in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

[external image: Posted Image]

NEXT

Below I have included a number of recommendations for how to protect your computer against malware infections.

Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.
SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
Make Internet Explorer more secure
- Click Start > Run
- Type Inetcpl.cpl & click OK
- Click on the Security tab
- Click Reset all zones to default level
- Make sure the Internet Zone is selected & Click Custom level
- In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
- Next Click OK, then Apply button and then OK to exit the Internet Properties page.
ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
Here
If you choose to use Firefox, I highly recommend these add-ons to keep your PC even more secure.
- NoScript - for blocking ads and other potential website attacks
- McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling
Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.
Please read the guide by Rorschach112on how to prevent malware and about safe computing here

Thank you for your patience, and performing all of the procedures requested.

frygirl

Post #7April 8, 2009, 3:11 PM UTC

Fantastic, thanks! I really appreciate all your help and useful information. Thank you so much. -Helen

CatByte

Post #8April 8, 2009, 4:11 PM UTC

You are more than welcome. Stay safe

CatByte

Post #9April 8, 2009, 4:11 PM UTC

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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