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[Closed] Can't update windows security and CA antivirus

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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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When I try to get Windows updates or update my Computer Associates antivirus, I get a window saying an error was detected while trying to make an internet connection. I'm getting advertising pop-up windows which is not normal. Here is my startup list report, and my Hijack This log.


StartupList report, 4/4/2009, 4:34:17 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v7.00 (7.00.6000.16791)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\COMODO\SafeSurf\cssurf.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

————————————————–

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe

————————————————–

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

IgfxTray = C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds = C:\WINDOWS\system32\hkcmd.exe
Persistence = C:\WINDOWS\system32\igfxpers.exe
RTHDCPL = RTHDCPL.EXE
Alcmtr = ALCMTR.EXE
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
NeroFilterCheck = C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
cctray = "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
CAVRID = "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
PinnacleDriverCheck = C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
USB2Check = RUNDLL32.EXE "C:\WINDOWS\system32\PCLECoInst.dll",CheckUSBController
PCLEUSBTip = C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Ad-Watch = C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
COMODO SafeSurf = "C:\Program Files\COMODO\SafeSurf\cssurf.exe" -s
COMODO Firewall Pro = "C:\Program Files\COMODO\Firewall\cfp.exe" -h

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

LightScribe Control Panel = C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
CTSyncU.exe = "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
swg = C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

————————————————–

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

————————————————–

Load/Run keys from C:\WINDOWS\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs= C:\WINDOWS\system32\guard32.dll C:\WINDOWS\system32\cssdll32.dll

————————————————–

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\sstext3d.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

————————————————–


Enumerating Browser Helper Objects:

(no name) - (no file) - {02478D38-C3F9-4efb-9B51-7695ECA05670}
AcroIEHelperStub - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
(no name) - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll - {3049C3E9-B461-4BC5-8870-4C09146192CA}
(no name) - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D}
Google Dictionary Compression sdch - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E}
Ask Toolbar BHO - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA}

————————————————–

Enumerating Task Scheduler jobs:

Ad-Aware Update (Weekly).job
AppleSoftwareUpdate.job

————————————————–

Enumerating Download Program Files:

[Facebook Photo Uploader 5 Control]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\PhotoUploader5.ocx
CODEBASE = http://upload.facebook.com/controls/2008.1…toUploader5.cab

————————————————–

Enumerating Winsock LSP files:

NameSpace #4: C:\Program Files\Bonjour\mdnsNSP.dll
Protocol #1: C:\WINDOWS\system32\VetRedir.dll
Protocol #2: C:\WINDOWS\system32\VetRedir.dll
Protocol #3: C:\WINDOWS\system32\VetRedir.dll
Protocol #9: C:\WINDOWS\system32\VetRedir.dll

————————————————–

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll

————————————————–
End of report, 9,051 bytes
Report generated in 0.031 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only





Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:31:43 PM, on 4/4/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\COMODO\SafeSurf\cssurf.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.refdesk.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [USB2Check] RUNDLL32.EXE "C:\WINDOWS\system32\PCLECoInst.dll",CheckUSBController
O4 - HKLM\..\Run: [PCLEUSBTip] C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [COMODO SafeSurf] "C:\Program Files\COMODO\SafeSurf\cssurf.exe" -s
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1…toUploader5.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5A716A91-593B-4525-93A4-F9305018B004}: NameServer = 85.255.112.8,85.255.112.156
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.8,85.255.112.156
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.8,85.255.112.156
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll C:\WINDOWS\system32\cssdll32.dll
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

–
End of file - 8343 bytes



Thanks
Hello and :welcome:

please do the following


Download ComboFix from one of these locations:
Link 1
Link 2
Link 3

VERY IMPORTANT !!!
Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]
  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please advise.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Windows has already updated and so has my anti-virus. Here's the log. Thank you!
Dave


ComboFix 09-04-04.01 - Dave 2009-04-04 23:16:42.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1012.677 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: CA Anti-Virus *On-access scanning enabled* (Outdated)
FW: COMODO Firewall Pro *enabled*
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Autorun.inf
c:\documents and settings\All Users\Application Data\CrucialSoft Ltd
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
c:\recycler\S-8-4-46-100031969-100015973-100010651-2510.com
c:\windows\system32\drivers\gaopdxxiutobwwkridmyqelsehtagmsduyudov.sys
c:\windows\system32\gaopdxcounter
c:\windows\system32\gaopdxeowymxfmnrejvpabwbciaveyblnmfvxj.dll
c:\windows\system32\tmp.reg

—– BITS: Possible infected sites —–

hxxp://download.esd.intuit.com
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Service_gaopdxserv.sys


((((((((((((((((((((((((( Files Created from 2009-03-05 to 2009-04-05 )))))))))))))))))))))))))))))))
.

2009-03-31 23:30 . 2009-03-31 23:30 d——– c:\program files\Trend Micro
2009-03-31 23:28 . 2009-03-31 23:28 d——– c:\program files\Malwarebytes' Anti-Malware
2009-03-31 23:28 . 2009-03-31 23:28 d——– c:\documents and settings\All Users\Application Data\Malwarebytes
2009-03-31 23:28 . 2009-03-26 16:49 38,496 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-31 23:28 . 2009-03-26 16:49 15,504 –a—— c:\windows\system32\drivers\mbam.sys
2009-03-31 19:49 . 2009-03-31 19:49 d——– c:\program files\COMODO
2009-03-31 19:49 . 2009-03-31 19:49 d——– c:\program files\AskSBar
2009-03-31 19:49 . 2009-03-31 19:49 d——– c:\documents and settings\Dave\Application Data\Comodo
2009-03-31 19:49 . 2009-03-31 19:58 d——– c:\documents and settings\All Users\Application Data\comodo
2009-03-31 19:49 . 2009-03-31 19:49 249,592 –a—— c:\windows\system32\cssdll32.dll
2009-03-31 19:49 . 2009-03-31 19:49 143,104 –a—— c:\windows\system32\guard32.dll
2009-03-31 19:49 . 2009-03-31 19:49 87,056 –a—— c:\windows\system32\drivers\cmdguard.sys
2009-03-31 19:49 . 2009-03-31 19:49 24,208 –a—— c:\windows\system32\drivers\cmdhlp.sys
2009-03-25 00:38 . 2009-03-09 14:06 15,688 –a—— c:\windows\system32\lsdelete.exe
2009-03-24 23:23 . 2009-03-24 23:23 d——– c:\documents and settings\Dave\Application Data\Yahoo!
2009-03-24 23:22 . 2009-03-25 00:34 d——– c:\program files\Yahoo!
2009-03-24 01:31 . 2009-03-24 01:31 d——– c:\program files\Lavasoft
2009-03-24 01:31 . 2009-03-24 01:31 d–h-c— c:\documents and settings\All Users\Application Data\{7972B2E5-3E09-4E5E-81B7-FE5819D6772F}
2009-03-24 01:31 . 2009-03-09 14:06 64,160 –a—— c:\windows\system32\drivers\Lbd.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-04-01 00:47 ——— d—–w c:\program files\Spybot - Search & Destroy
2009-03-03 20:52 ——— d—–w c:\program files\Google
2009-03-03 19:42 20 —h–w c:\documents and settings\All Users\Application Data\PKP_DLdu.DAT
2009-02-26 23:00 ——— d—–w c:\documents and settings\Dave\Application Data\Intuit
2009-02-26 22:58 ——— d—–w c:\program files\Common Files\AnswerWorks 5.0
2009-02-26 22:57 ——— d—–w c:\program files\Common Files\Intuit
2009-02-26 22:57 ——— d—–w c:\documents and settings\All Users\Application Data\Intuit
2009-02-26 22:55 ——— d—–w c:\program files\TurboTax
2009-02-21 07:30 499,712 —-a-w c:\windows\system32\msvcp71.dll
2009-02-21 07:30 348,160 —-a-w c:\windows\system32\msvcr71.dll
2009-02-21 07:30 ——— d—–w c:\program files\Real
2009-02-21 07:30 ——— d—–w c:\program files\Common Files\xing shared
2009-02-21 07:30 ——— d—–w c:\program files\Common Files\Real
2009-02-09 11:13 1,846,784 —-a-w c:\windows\system32\win32k.sys
2008-10-07 05:03 32,768 –sha-w c:\windows\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat
2008-10-29 02:14 32,768 –sha-w c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008102820081029\index.dat
.

——- Sigcheck ——-

2008-04-14 07:00 108544 0e776ed5f7cc9f94299e70461b7b8185 c:\windows\system32\services.exe
2008-04-14 07:00 108544 0e776ed5f7cc9f94299e70461b7b8185 c:\windows\system32\dllcache\services.exe

2008-10-16 15:09 51224 e654b78d2f1d791b30d0ed9a8195ec22 c:\windows\system32\wuauclt.exe
2008-10-16 15:09 51224 e654b78d2f1d791b30d0ed9a8195ec22 c:\windows\system32\dllcache\wuauclt.exe
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2008-03-17 2289664]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"CTSyncU.exe"="c:\program files\Creative\Sync Manager Unicode\CTSyncU.exe" [2006-09-28 700416]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-02-24 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-01-15 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-01-15 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-01-15 137752]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2008-05-28 570664]
"cctray"="c:\program files\CA\CA Internet Security Suite\cctray\cctray.exe" [2009-01-23 181488]
"CAVRID"="c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe" [2008-11-29 234736]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-11-04 413696]
"PinnacleDriverCheck"="c:\windows\system32\PSDrvCheck.exe" [2003-11-10 406016]
"USB2Check"="c:\windows\system32\PCLECoInst.dll" [2005-12-21 73728]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2009-02-21 198160]
"Ad-Watch"="c:\program files\Lavasoft\Ad-Aware\AAWTray.exe" [2009-03-09 515416]
"COMODO SafeSurf"="c:\program files\COMODO\SafeSurf\cssurf.exe" [2009-03-31 278264]
"COMODO Firewall Pro"="c:\program files\COMODO\Firewall\cfp.exe" [2009-03-31 1655552]
"RTHDCPL"="RTHDCPL.EXE" [2008-01-15 c:\windows\RTHDCPL.exe]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Nikon Monitor.lnk - c:\program files\Common Files\Nikon\Monitor\NkMonitor.exe [2007-10-18 479232]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ComputerAssociatesAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-03-24 64160]
R1 cmdGuard;COMODO Firewall Pro Sandbox Driver;c:\windows\system32\drivers\cmdguard.sys [2009-03-31 87056]
R1 cmdHlp;COMODO Firewall Pro Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2009-03-31 24208]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exe [2008-10-10 13088]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [2009-03-09 951632]
S2 2D853BD0B66C368E;2D853BD0B66C368E;\??\c:\documents and settings\Owner.DTC-T4-JVWXB\Desktop\2D853BD0B66C368E\2D853BD0B66C368E –> c:\documents and settings\Owner.DTC-T4-JVWXB\Desktop\2D853BD0B66C368E\2D853BD0B66C368E [?]

— Other Services/Drivers In Memory —

*Deregistered* - uphcleanhlp

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
"c:\program files\Common Files\LightScribe\LSRunOnce.exe"
.
Contents of the 'Scheduled Tasks' folder

2009-03-31 c:\windows\Tasks\Ad-Aware Update (Weekly).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-03-09 14:06]

2008-12-06 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 13:34]
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-PCLEUSBTip - c:\program files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe


.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.refdesk.com/
uInternet Settings,ProxyOverride = *.local
LSP: c:\windows\system32\VetRedir.dll
.

**************************************************************************

catchme 0.3.1375 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-04-04 23:25:33
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\2D853BD0B66C368E]
"ImagePath"="\??\c:\documents and settings\Owner.DTC-T4-JVWXB\Desktop\2D853BD0B66C368E\2D853BD0B66C368E"
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{47629D4B-2AD3-4e50-B716-A66C15C63153}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"cd042efbbd7f7af1647644e76e06692b"=hex:e2,63,26,f1,3f,c8,ff,68,04,53,af,3a,fa,
41,ac,65,e2,63,26,f1,3f,c8,ff,68,41,78,54,6b,cb,25,73,5e,e2,63,26,f1,3f,c8,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{604BB98A-A94F-4a5c-A67C-D8D3582C741C}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"bca643cdc5c2726b20d2ecedcc62c59b"=hex:46,47,15,b0,92,4b,c7,ef,03,e6,70,1b,ca,
83,61,70,6a,9c,d6,61,af,45,84,18,38,bb,d5,45,c2,68,70,5c,6a,9c,d6,61,af,45,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{684373FB-9CD8-4e47-B990-5A4466C16034}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"2c81e34222e8052573023a60d06dd016"=hex:ff,7c,85,e0,43,d4,0e,fe,7e,9c,a4,25,ae,
a4,9f,c7,ff,7c,85,e0,43,d4,0e,fe,e7,38,ef,42,95,63,97,c3,ff,7c,85,e0,43,d4,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{74554CCD-F60F-4708-AD98-D0152D08C8B9}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"2582ae41fb52324423be06337561aa48"=hex:86,8c,21,01,be,91,eb,e7,20,fa,63,bb,05,
9a,d7,61,86,8c,21,01,be,91,eb,e7,ba,33,a5,03,1a,41,48,16,86,8c,21,01,be,91,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{7EB537F9-A916-4339-B91B-DED8E83632C0}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"caaeda5fd7a9ed7697d9686d4b818472"=hex:f5,1d,4d,73,a8,13,5c,05,4e,47,ef,bb,c7,
ca,af,c7,f5,1d,4d,73,a8,13,5c,05,1d,83,69,e8,ac,fb,66,38,f5,1d,4d,73,a8,13,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{948395E8-7A56-4fb1-843B-3E52D94DB145}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"a4a1bcf2cc2b8bc3716b74b2b4522f5d"=hex:b0,18,ed,a7,3f,8d,37,a4,5a,09,a7,84,92,
eb,1f,f0,df,20,58,62,78,6b,cf,c8,4e,9e,52,48,ec,c0,a7,1c,df,20,58,62,78,6b,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{AC3ED30B-6F1A-4bfc-A4F6-2EBDCCD34C19}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"4d370831d2c43cd13623e232fed27b7b"=hex:fb,a7,78,e6,12,2f,9a,ea,8e,8a,c7,3c,6e,
6b,46,93,fb,a7,78,e6,12,2f,9a,ea,e2,c6,0d,83,3a,45,f8,77,fb,a7,78,e6,12,2f,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{DE5654CA-EB84-4df9-915B-37E957082D6D}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"1d68fe701cdea33e477eb204b76f993d"=hex:83,6c,56,8b,a0,85,96,ab,10,88,a9,d4,a9,
e9,02,76,01,3a,48,fc,e8,04,4a,f1,82,29,83,2f,7d,40,7b,d2,01,3a,48,fc,e8,04,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{E39C35E8-7488-4926-92B2-2F94619AC1A5}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"1fac81b91d8e3c5aa4b0a51804d844a3"=hex:51,fa,6e,91,28,9e,14,cc,2e,9c,72,77,42,
6e,a3,d1,f6,0f,4e,58,98,5b,89,c9,25,df,65,00,2e,63,32,b1,f6,0f,4e,58,98,5b,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{EACAFCE5-B0E2-4288-8073-C02FF9619B6F}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"f5f62a6129303efb32fbe080bb27835b"=hex:3d,ce,ea,26,2d,45,aa,78,72,6e,e7,fc,c4,
69,88,18,3d,ce,ea,26,2d,45,aa,78,37,32,9f,41,5c,1f,78,77,3d,ce,ea,26,2d,45,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{F8F02ADD-7366-4186-9488-C21CB8B3DCEC}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"fd4e2e1a3940b94dceb5a6a021f2e3c6"=hex:e3,0e,66,d5,eb,bc,2f,6b,b2,76,ce,fc,0a,
11,63,e0,2a,b7,cc,b5,b9,7f,41,e7,8b,2c,6d,d9,31,77,a6,50,2a,b7,cc,b5,b9,7f,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{FEE45DE2-A467-4bf9-BF2D-1411304BCD84}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"8a8aec57dd6508a385616fbc86791ec2"=hex:05,73,21,dd,54,d8,4a,c5,d2,fd,a7,43,92,
9d,db,f2,6c,43,2d,1e,aa,22,2f,9c,92,e1,1e,0f,d6,06,73,36,6c,43,2d,1e,aa,22,\
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'lsass.exe'(1496)
c:\windows\system32\VetRedir.dll
c:\windows\system32\ISafeIf.dll

- - - - - - - > 'explorer.exe'(3784)
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
———————— Other Running Processes ————————
.
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\isafe.exe
c:\program files\COMODO\Firewall\cmdagent.exe
c:\windows\system32\CTSVCCDA.EXE
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\UPHClean\uphclean.exe
c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\vetmsg.exe
c:\windows\system32\igfxsrvc.exe
c:\windows\system32\wbem\unsecapp.exe
c:\windows\system32\wscntfy.exe
c:\program files\CA\CA Internet Security Suite\ccprovsp.exe
c:\program files\CA\CA Internet Security Suite\ccupdate\ccupdate.exe
.
**************************************************************************
.
Completion time: 2009-04-04 23:30:38 - machine was rebooted
ComboFix-quarantined-files.txt 2009-04-05 04:30:04

Pre-Run: 305,697,947,648 bytes free
Post-Run: 306,102,800,384 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

246 — E O F — 2009-03-14 05:03:48
Hi,

Good news, but lets make sure there's nothing lingering.


Please do the following:


Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button.
  • Download and install the latest Java Runtime Environment (JRE) version for your computer.(version 6 update 13)


Next

Follow these steps to uninstall Combofix

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

[external image: Posted Image]


NEXT

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <– very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


NEXT

Go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

In your next reply please include

  • MBAM Log
  • Kaspersky report
  • Fresh HJT log

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