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Spyware / Malware / Virus Removal

[Resolved] removing twex.exe

23 min read

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Post #1
Hello!

I am trying to remove twex.exe and saw that you helped another user with this.

This is what I have done:
ran HijackThis and found the twex.exe file
Asked HJT to fix this entry, but it keeps coming back.

In Safe Mode:
Tried Spybot but it won't run.
Tried to install MalwareBytes but it wouldn't open. Renamed it to book.exe, and it ran but did not finish installing.
Located twex.exe in my system32 folder and tried to delete it but it is 'in use'.

Downloaded ATF cleaner and followed your instructions to delete all.

Installed Win XP Service Pack 3.

Things that are happening: At first I was getting popups and new items in my system tray, as well as strange cookie requests, and now every so often an audio stream begins, sounding like an American radio station [?] I can stop this audio by ending iexplore in Task Manager (I only use firefox).

Thank you for your help.
-Stephanie

This is my Hijack This logfile:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:01:44, on 16/03/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\WINDOWS\system32\imapi.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\PSIService.exe
C:\Retrospect\retrorun.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark 2300 Series\ezprint.exe
C:\Program Files\Lexmark 2300 Series\lxcgmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\svcho.exe
C:\WINDOWS\system32\lxcgcoms.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\SYSTEM32\Userinit.exe,C:\WINDOWS\system32\twex.exe,
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 2300 Series\ezprint.exe"
O4 - HKLM\..\Run: [lxcgmon.exe] "C:\Program Files\Lexmark 2300 Series\lxcgmon.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [LXCGCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll,_RunDLLEntry@16
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [system tool] C:\WINDOWS\sysguard.exe
O4 - HKCU\..\Policies\Explorer\Run: [svcho] C:\WINDOWS\svcho.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…122/mcfscan.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: lxcg_device - - C:\WINDOWS\system32\lxcgcoms.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Retrospect\rthlpsvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

–
End of file - 5662 bytes
Post #2
hello

Looking at your system now, one or more of the identified infections is a backdoor Trojan.

If this computer is ever used for on-line banking, I suggest you do the following immediately:

1. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.

2. From a clean computer, change ALL your on-line passwords for email, for banks, financial accounts, PayPal, eBay, on-line companies, any on-line forums or groups you belong to.

Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information.



Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done in Safe mode, and you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding.


Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum.
Post #3
Thank you.

Here is Report.txt:


SDFix: Version 1.240
Run by [removed] on 16/03/2009 at 14:16

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-03-16 14:47:10
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden services & system hive …

disk error: C:\WINDOWS\system32\config\system, 0
scanning hidden registry entries …

disk error: C:\WINDOWS\system32\config\software, 0
disk error: C:\Documents and Settings\Owner\ntuser.dat, 0
scanning hidden files …

disk error: C:\WINDOWS\

please note that you need administrator rights to perform deep scan

Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Mozilla Firefox\\firefox.exe"="C:\\Program Files\\Mozilla Firefox\\firefox.exe:*:Enabled:Mozilla Firefox"
"C:\\Program Files\\MSN\\MSNCoreFiles\\Install\\msnsusii.exe"="C:\\Program Files\\MSN\\MSNCoreFiles\\Install\\msnsusii.exe:*:Enabled:MSN"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\BitTorrent\\bittorrent.exe"="C:\\Program Files\\BitTorrent\\bittorrent.exe:*:Enabled:BitTorrent"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\Azureus\\Azureus.exe"="C:\\Program Files\\Azureus\\Azureus.exe:*:Enabled:Azureus"
"C:\\Program Files\\DNA\\btdna.exe"="C:\\Program Files\\DNA\\btdna.exe:*:Enabled:DNA"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Disabled:Yahoo! FT Server"
"C:\\Program Files\\Babelgum\\Babelgum.exe"="C:\\Program Files\\Babelgum\\Babelgum.exe:*:Enabled:Babelgum"
"C:\\Program Files\\Winamp Remote\\bin\\Orb.exe"="C:\\Program Files\\Winamp Remote\\bin\\Orb.exe:*:Enabled:Orb"
"C:\\Program Files\\Winamp Remote\\bin\\OrbTray.exe"="C:\\Program Files\\Winamp Remote\\bin\\OrbTray.exe:*:Enabled:OrbTray"
"C:\\Program Files\\Winamp Remote\\bin\\OrbStreamerClient.exe"="C:\\Program Files\\Winamp Remote\\bin\\OrbStreamerClient.exe:*:Enabled:Orb Stream Client"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\WINDOWS\\svcho.exe"="C:\\WINDOWS\\svcho.exe:*:Enabled:enable"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :



Files with Hidden Attributes :

Fri 19 Dec 2008 634,024 A.SH. — "C:\Program Files\Internet Explorer\iexplore.exe"
Mon 14 Apr 2008 60,416 A.SH. — "C:\Program Files\Outlook Express\msimn.exe"
Sat 26 Jul 2008 248 ..SHR — "C:\WINDOWS\system32\E6C5AED083.sys"
Mon 2 Mar 2009 6,580 A.SH. — "C:\WINDOWS\system32\KGyGaAvL.sys"
Sat 21 Jun 2008 0 A.SH. — "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Wed 27 Aug 2008 114,176 …H. — "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL0337.tmp"
Fri 16 Jan 2009 70,822,912 …H. — "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL1038.tmp"
Fri 26 Sep 2008 589,312 …H. — "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL1871.tmp"
Fri 12 Sep 2008 72,192 …H. — "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL2765.tmp"
Tue 7 Oct 2008 74,573,824 …H. — "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL2907.tmp"

Finished!
Post #4
Here is the latest HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:50:49, on 16/03/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\WINDOWS\system32\imapi.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\PSIService.exe
C:\Retrospect\retrorun.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lexmark 2300 Series\ezprint.exe
C:\Program Files\Lexmark 2300 Series\lxcgmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\lxcgcoms.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\SYSTEM32\Userinit.exe,C:\WINDOWS\system32\twex.exe,
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 2300 Series\ezprint.exe"
O4 - HKLM\..\Run: [lxcgmon.exe] "C:\Program Files\Lexmark 2300 Series\lxcgmon.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [LXCGCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll,_RunDLLEntry@16
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [system tool] C:\WINDOWS\sysguard.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…122/mcfscan.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: lxcg_device - - C:\WINDOWS\system32\lxcgcoms.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Retrospect\rthlpsvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

–
End of file - 5528 bytes

Thank you
-Stephanie
Post #5
hello Stephanie

Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.
Post #6
Hello and thank you for your continued suggestions. Just before you replied, I installed Norton 360, which did not find any problems. I don't know how to turn this off. Is there a way to do this, or should I continue with the combofix program with Norton 360 running? thanks -Stephanie
Post #7
Hello again I found a way to turn off "auto protect" on norton360 and ran ComboFix, but nothing happened. In Task Manager, I can see ComboFix.exe is listed in Processes but not Applications. Is there another way to install the Microsoft Windows Recovery Console?
Post #8
delete it and try this

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
  • If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".
  • During the download, rename Combofix to Combo-Fix as follows:

    [external image: Posted Image]

    [external image: Posted Image]

  • It is important you rename Combofix during the download, but not after.
  • Please do not rename Combofix to other names, but only to the one indicated.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    ———————————————————–

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      ———————————————————–

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    ———————————————————–

  • Double click on combo-Fix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**
Post #10
Thank you for your help. I was able to run ComboFix by following your instructions. I also ran Malwarebytes. My browser keeps crashing when I try to paste the two logs here, but I will keep trying.
Post #11
COMBOFIX LOG PART 1 ComboFix 09-03-18.01 - Owner 2009-03-19 21:51:47.1 - NTFSx86 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1918.1530 [GMT 0:00] Running from: c:\documents and settings\[removed]\Desktop\Combo-Fix.exe AV: Norton 360 *On-access scanning disabled* (Outdated) FW: Norton 360 *enabled* . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . c:\windows\svcho.exe c:\windows\syssvc.exe c:\windows\system32\drivers\UACvrbnylnn.sys c:\windows\system32\iehelper.dll c:\windows\system32\mcenspc.dll c:\windows\system32\twain32 c:\windows\system32\twain32\local.ds c:\windows\system32\twain32\user.ds c:\windows\system32\twex.exe c:\windows\system32\uacinit.dll c:\windows\system32\UACkoutallk.dll c:\windows\system32\UACljkxymbp.dll c:\windows\system32\UACnvxvkiem.db c:\windows\system32\UACpxmrlwqb.log c:\windows\system32\UACrmdbxxnq.dat c:\windows\system32\UACsswtsrpr.log c:\windows\system32\UACstiqpcfq.dll c:\windows\system32\UACtaxvgxkc.log c:\windows\system32\UACvuximusi.dll c:\windows\system32\UACwbdieecy.dll c:\windows\system32\UACxepxdsft.dll . ((((((((((((((((((((((((((((((((((((((( Drivers/Services ))))))))))))))))))))))))))))))))))))))))))))))))) . ——-\Service_UACd.sys ((((((((((((((((((((((((( Files Created from 2009-02-19 to 2009-03-19 ))))))))))))))))))))))))))))))) . 2009-03-17 00:13 . 2009-03-17 00:13 141,312 –a—— c:\windows\system32\unrar.dll 2009-03-17 00:13 . 2009-03-17 00:13 102,400 –a—— c:\windows\system32\bz2.dll 2009-03-17 00:13 . 2009-03-17 00:13 74,240 –a—— c:\windows\system32\zlib.dll 2009-03-16 20:44 . 2009-03-16 20:44 d——– c:\documents and settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6} 2009-03-16 20:37 . 2009-03-16 20:38 16 –a—— c:\windows\system32\coh.cache 2009-03-16 20:29 . 2009-03-17 22:54 d——– c:\program files\Norton 360 2009-03-16 20:28 . 2009-03-19 21:44 d——– c:\program files\Symantec 2009-03-16 20:28 . 2009-03-19 21:39 d——– c:\documents and settings\All Users\Application Data\Symantec 2009-03-16 20:28 . 2009-03-19 21:44 124,464 –a—— c:\windows\system32\drivers\SYMEVENT.SYS 2009-03-16 20:28 . 2009-03-19 21:44 60,808 –a—— c:\windows\system32\S32EVNT1.DLL 2009-03-16 14:14 . 2009-03-16 14:14 578,560 –a—— c:\windows\system32\dllcache\user32.dll 2009-03-16 14:05 . 2009-03-16 14:05 d——– c:\windows\ERUNT 2009-03-16 13:57 . 2009-03-16 13:57 d——– C:\SDFix 2009-03-16 13:52 . 2009-03-16 13:52 23,552 –a—— C:\Looking at your system now.doc 2009-03-16 13:41 . 2009-03-16 13:41 5,526,069 –a—— C:\Knusel&Outram bone frags.pdf 2009-03-16 13:39 . 2009-03-16 13:39 1,410,390 –a—— C:\Outram 2004 marrow cracking.pdf 2009-03-16 13:36 . 2009-03-16 13:36 1,468,070 –a—— C:\Knusel and Outram recording skull frags.pdf 2009-03-16 12:23 . 2009-03-16 12:23 d——– c:\windows\system32\scripting 2009-03-16 12:23 . 2009-03-16 12:23 d——– c:\windows\system32\en 2009-03-16 12:23 . 2009-03-16 12:23 d——– c:\windows\system32\bits 2009-03-16 12:23 . 2009-03-16 12:23 d——– c:\windows\l2schemas 2009-03-16 12:21 . 2009-03-16 12:21 d——– c:\windows\ServicePackFiles 2009-03-16 12:16 . 2009-03-16 12:16 d——– c:\windows\EHome 2009-03-16 11:44 . 2009-03-16 22:30 d——– c:\program files\Malwarebytes' Anti-Malware 2009-03-16 11:44 . 2009-03-16 11:44 d——– c:\documents and settings\All Users\Application Data\Malwarebytes 2009-03-16 11:44 . 2009-02-11 10:19 38,496 –a—— c:\windows\system32\drivers\mbamswissarmy.sys 2009-03-16 11:44 . 2009-02-11 10:19 15,504 –a—— c:\windows\system32\drivers\mbam.sys 2009-03-16 10:28 . 2009-03-19 20:29 1,896,749 –a—— c:\windows\system32\uactmp.db 2009-03-01 18:07 . 2009-03-01 18:07 410,984 –a—— c:\windows\system32\deploytk.dll 2009-02-28 14:01 . 2009-02-28 14:01 d——– c:\windows\system32\Adobe 2009-02-27 13:41 . 2009-02-16 12:48 d——– C:\hundred mornings
Post #12
PART TWO . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2009-03-19 21:44 806 —-a-w c:\windows\system32\drivers\SYMEVENT.INF 2009-03-19 21:44 10,635 —-a-w c:\windows\system32\drivers\SYMEVENT.CAT 2009-03-19 21:35 ——— d—–w c:\program files\Common Files\Symantec Shared 2009-03-19 21:28 ——— d—–w c:\documents and settings\Owner\Application Data\BitTorrent 2009-03-16 13:51 ——— d—–w c:\program files\Lx_cats 2009-03-16 13:46 ——— d—–w c:\program files\EndNote X 2009-03-16 11:10 ——— d—–w c:\program files\Spybot - Search & Destroy 2009-03-16 11:10 ——— d—–w c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy 2009-03-02 15:02 6,580 –sha-w c:\windows\system32\KGyGaAvL.sys 2009-03-01 18:07 ——— d—–w c:\program files\Java 2009-02-19 20:51 ——— d—–w c:\program files\FinePixViewer 2009-02-09 11:13 1,846,784 —-a-w c:\windows\system32\win32k.sys 2009-02-09 11:13 1,846,784 ——w c:\windows\system32\dllcache\win32k.sys 2009-02-03 12:46 ——— d—–w c:\program files\Vio Video Converter 2009-02-02 16:14 ——— d—–w c:\program files\PIXELA 2009-02-02 16:13 ——— d–h–w c:\program files\InstallShield Installation Information 2009-02-02 16:11 ——— d—–w c:\documents and settings\Owner\Application Data\FUJIFILM 2009-02-02 16:09 ——— d—–w c:\program files\REGSHAVE 2009-01-21 23:51 ——— d—–w c:\program files\Common Files\Wise Installation Wizard 2009-01-21 23:51 ——— d—–w c:\documents and settings\Owner\Application Data\PresPro 2009-01-16 21:35 3,594,752 —-a-w c:\windows\system32\dllcache\mshtml.dll 2009-01-02 23:47 86,447 —-a-w C:\catalogue of cards.zip 2008-12-19 09:10 70,656 ——w c:\windows\system32\dllcache\ie4uinit.exe 2008-12-19 09:10 13,824 ——w c:\windows\system32\dllcache\ieudinit.exe 2008-12-19 05:25 634,024 ——w c:\windows\system32\dllcache\iexplore.exe 2008-12-19 05:23 161,792 ——w c:\windows\system32\dllcache\ieakui.dll 2008-09-19 09:19 70,813,875 —-a-w c:\program files\19 Sept EndNote X.zip 2007-06-28 13:28 1,550 —-a-w c:\documents and settings\Owner\Application Data\wklnhst.dat 1999-11-12 21:03 106,496 —-a-w c:\program files\SUN.EXE 2008-07-26 15:30 248 –sh–r c:\windows\system32\E6C5AED083.sys
Post #13
PART THREE


.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EzPrint"="c:\program files\Lexmark 2300 Series\ezprint.exe" [2005-08-01 94208]
"lxcgmon.exe"="c:\program files\Lexmark 2300 Series\lxcgmon.exe" [2005-07-21 200704]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2006-09-22 761947]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-03-01 136600]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-13 206064]
"ISUSPM Startup"="c:\progra~1\common~1\instal~1\update~1\isuspm.exe" [2004-07-27 221184]
"REGSHAVE"="c:\program files\REGSHAVE\REGSHAVE.EXE" [2002-02-04 53248]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-10-09 16384]
"LXCGCATS"="c:\windows\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll" [2005-07-20 73728]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2007-01-10 115816]
"Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 583048]
"SigmatelSysTrayApp"="stsystra.exe" [2006-09-22 c:\windows\stsystra.exe]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk /r \??\f:\0autocheck autochk /r \??\h:\0autocheck autochk *\0lsdelete

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
–a—— 2008-01-11 22:16 39792 c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupportCenter]
–a—— 2008-08-13 17:32 206064 c:\program files\Dell Support Center\bin\sprtcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DLA]
–a—— 2005-09-08 10:20 122940 c:\windows\system32\DLA\DLACTRLW.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
–a—— 2007-10-09 18:57 16384 c:\program files\Dell Support Center\gs_agent\custom\dsca.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DVDLauncher]
——— 2005-12-10 01:29 49152 c:\program files\CyberLink\PowerDVD\DVDLauncher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSPM Startup]
–a—— 2004-07-27 21:50 221184 c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
–a—— 2008-01-31 23:13 385024 c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\MSN\\MSNCoreFiles\\Install\\msnsusii.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"c:\\Program Files\\BitTorrent\\bittorrent.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\DNA\\btdna.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"6881:TCP"= 6881:TCP:72.20.34.145

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2009-03-16 101936]
S3 w200bus;Sony Ericsson W200 driver (WDM);c:\windows\system32\drivers\w200bus.sys [2008-08-14 61504]
S3 w200mdfl;Sony Ericsson W200 USB WMC Modem Filter;c:\windows\system32\drivers\w200mdfl.sys [2008-08-14 9328]
S3 w200mdm;Sony Ericsson W200 USB WMC Modem Driver;c:\windows\system32\drivers\w200mdm.sys [2008-08-14 97056]
S3 w200mgmt;Sony Ericsson W200 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\w200mgmt.sys [2008-08-14 88560]
S3 w200obex;Sony Ericsson W200 USB WMC OBEX Interface;c:\windows\system32\drivers\w200obex.sys [2008-08-14 86368]
Post #14
PART FOUR



— Other Services/Drivers In Memory —

*NewlyCreated* - COMHOST
*Deregistered* - sfc

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{2493419e-163d-11dc-9449-0019b96f1468}]
\Shell\AutoRun\command - F:\LaunchU3.exe -a
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-system tool - c:\windows\sysguard.exe


.
——- Supplementary Scan ——-
.
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=5070523
FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\7cgmi2dd.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.cam.ac.uk/
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npbittorrent.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-03-19 21:55:45
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

HKLM\Software\Microsoft\Windows\CurrentVersion\Run
LXCGCATS = rundll32 c:\windows\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll,_RunDLLEntry@16???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_USERS\S-1-5-21-3620522244-2625502702-1443087421-1003\Software\Microsoft\SystemCertificates\AddressBook*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode)
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(888)
c:\windows\system32\Ati2evxx.dll
c:\windows\System32\BCMLogon.dll
.
Completion time: 2009-03-19 21:57:49
ComboFix-quarantined-files.txt 2009-03-19 21:57:46

Pre-Run: 31,265,173,504 bytes free
Post-Run: 31,511,810,048 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer

Current=2 Default=2 Failed=3 LastKnownGood=5 Sets=1,2,3,4,5
215 — E O F — 2009-03-19 20:37:37
Post #15
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 23:35:00, on 19/03/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16791) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\Ati2evxx.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\Program Files\Lexmark 2300 Series\ezprint.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\WINDOWS\stsystra.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\bgsvcgen.exe C:\WINDOWS\system32\imapi.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\system32\PSIService.exe C:\Retrospect\retrorun.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\lxcgcoms.exe C:\WINDOWS\system32\spider.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

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