6 replies to this topic

[sinnead]

I recently downloaded Firefox, and love it! However, today I had a power outage while viewing my email. When power came back on, I tried to view a link in an email(safe site), and mozilla opened, said it couldn't display the page, then I got an error message about a corrupt file in Mozilla. I didn't have enough time to copy the message. Then, I went onto a forum I'm an active member on, tried to post, and couldn't. I could access the reply box, but when I try to post, or even preview the message, nothing happens. At all. It just stays on the recently typed message. I have no idea how to reset Mozilla, and a reboot didn't help. Any ideas what could be wrong? Thanks! *Edited to add* evidently I can still post through IE7!

Edited by sinnead, 04 March 2009 - 08:08 PM.

[Ztruker]

Hi sinnead. Try reinstalling FireFox over itself, see if that fixes it. If not, then it's probably something corrupted in your profile. Try creating a new profile in FF and see how it works. If okay, then you can copy everything from your old account to your new one and delete the old one.

See here: http://kb.mozillazin...o_a_new_profile

[sinnead]

Tried downloading it again, and nothing. Also- my search engine isn't working in it, although I can get into and read in my bookmarked sites. It's almost like I'm half locked out of it, as weird as that sounds. It works fine for the other user on the computer(hubby), it's just mine! Oh, and by the way? No idea how to create a new profile in FF, lol!

Edited by sinnead, 04 March 2009 - 11:03 PM.

[Ztruker]

The link I gave you tells you how to create a new FF profile and how to transfer data from the old to the new.

[sinnead]

Cool! Thanks! Can you tell I don't always read what I should, lol? I'll check it out now.

[sinnead]

Thanks! The new user profile worked

[Ztruker]

Hot ziggety! That's good to hear, and thanks for letting me know.