[Resolved]  Malwarebytes not working Plus More

Hi TopBand,

Sorry about that, you should have only recieved one log.

Click your Start button and right click My Computer

• Click properties
• Click on the Hardware tab
• click Device Manager
• Click the + sign beside Network Adapters

How many adapter are there and what are they named?

When you opened device manager, did you see any yellow exclaimation marks?

Thanks

Hi OM
How many adapter are there and what are they named?

there are two adapters:

1394 Net Adapter

and

NVIDIA nForce Networking Controller


When you opened device manager, did you see any yellow exclaimation marks? NO

Hi Topband,

1394 Net Adapter

Is that a firewire connection for a harddrive, camera, etc?



Download WinsockFix from HERE save it to your desktop.

• Double click winsockfix.exe to run it
• Click Reg Backup
• Select a directory to save the registry backup in
• Make sure all 3 boxes are checked
• Click OK
• When it's finished backing up your registry, click Fix
• Wait for the program to finish,
• reboot your computer.

Can you connect?

Thanks

Is that a firewire connection for a harddrive, camera, etc?

1394 is unknown to me what that may be … sorry i am a true amatuer here

Download WinsockFix from HERE save it to your desktop.


•Double click winsockfix.exe to run it
•Click Reg Backup
•Select a directory to save the registry backup in

HI OM Not sure how to do this corectly and dont want to erase something wrong it comes up 'folder already exists' C:\ERDNT Delete the contents of this folder?

how do i save the back up registry properly ? thnx

•Make sure all 3 boxes are checked
•Click OK
•When it's finished backing up your registry, click Fix
•Wait for the program to finish,
•reboot your computer.
Can you connect?

Thanks

topband

Hi Topband,

Let's not replace that old folder yet. Open windows explorer (right click your start button and click explore)

Locate this folder C:\Erdnt, right click it and select rename.

On your keyboard tyype Erdnt1, hit enter.

Now run winsockfix.exe. You shouldn't get that message again.

OK hi OM tried it several times …heres what i got i clicked Reg-Backup I got prompt : Folder already exists C:\ERDNT Then i got a WARNING Prompt Error saving file C:\ERDNT SECURITY ! Continue with the next file? I clicked Yes and then Error saving file C:\ERDNT\software ! Continue with the next file? Error saving file C:\ERDNT\system ! Continue with the next file? Error saving file C:\ERDNT\default ! Continue with the next file? Error saving file C:\ERDNT SAM ! Continue with the next file? Error saving file C:\ERDNT Users\5-1-20\NTUSER.DAT ! Continue with the next file? Error saving file C:\ERDNT Users\5-1-20_Classes\UsrClass.dat ! Continue with the next file? Error saving file C:\ERDNT\Users\5-1-19_Classes\UsrClass.dat ! Continue with the next file? Error saving file C:\ERDNT\Users\5-1-21-2769080022-1748412195-781348209-1007\NTUSER.DAT ! Error saving file C:\ERDNT\Users\5-1-21-2769080022-1748412195-781348209-1007_Classes\UsrClass.dat ! and then Prompt 'ERU Prompt' Registry backup is complete that all appears and then i run FIX then it reboots after scrolling some fix things and then it reboots then i tried to connect and no go sorry it's getting long on this one isnt it

also tried name change too as suggested …. to erdnt1 so thats it no resullts yet

Hi Topband,

Let's see if you can reach anything beyond the router.

-Click your start button, click run.
-In the run box type cmd

In the black command window, type ping www.yahoo.com
Hit enter.
What did you get back?

In the black command window, type ping 209.131.36.158
Hit enter.
What did you get back?

Thanks

HI OM here's your data : Ping request could not find host www.yahoo.com. Please check the name and try again. Pinging 209.131.36.158 with 32 bytes of data: Pinging 209.131.36.158: bytes=32 time 24ms TTL=56 Pinging 209.131.36.158: bytes=32 time 21ms TTL=56 Pinging 209.131.36.158: bytes=32 time 24ms TTL=56 Pinging 209.131.36.158: bytes=32 time 22ms TTL=56 Ping statistics for 209.131.36.158: Packets: Sent = 4, Received = 4, Lost = 0 <(0% loss>, Approximate round trip times in milli - seconds: Minimum = 21ms, Maximum = 24ms, Average = 22ms thnx JH

Hi Topband, We seem to be able to get out with an IP addres, just can't resolve the name. Be back in a bit.

Hi Topband,

On the computer that won't connect

Click Start > control panel > Network connections

• Double click on local area connection for NVIDIA nForce Networking Controller
• Click on the Support tab.
• Click the Details…. button.

Record all the information and post it.

Thanks

Connection Status Address Type Assigned by DHCP IP Address: 192.168.1.67 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.254 "Windows did not detect problems with this connection. If you cannot connect, click repair" Hi OM —so i clicked repair …got the same results …no connection yet …onward i'm thinking jh

Hi Topband,

On the Support tab, you need to click the Details button. It will give us more information.
📎network.JPG

Please follow these steps exactly.

On the computer that won't connect

Click Start > control panel > Network connections

• Double click on local area connection for NVIDIA nForce Networking Controller
• Click on the Support tab.
• Click the Details…. button.

Record all the information and post it

Thanks

sorry bout that OM here is the data : Property Value Physical Address 00-18-F3-30-85-45 IP Address 192.168.1.167 Subnet Mask 255.255.255.0 Default Gateway 192.168.1.254 DHCP Server 192.168.1.254 Lease Obtained 11/6/2009 9:18:38 AM Lease Expires 11/7/2009 9:18:38 AM DNS Server 192.168.1.254 WINS Server Thats what was there thnx jh

Hi Topband,

Let's see if the working computer is set up the same. Don't make any changes to this machine.

On the computer that can connect

Click Start > control panel > Network connections

• Double click on local area connection for whatever the adapter is called
• Click on the Support tab.
• Click the Details…. button.

Record all the information and post it

.

Try this on the computer with no connection

• Go to Start > Control Panel, and choose Network Connections.
• Right click on your default connection, usually Local Area Connection for cable and DSL and choose Properties.
• Click on the Internet Protocol (TCP/IP) item.
• Click Properties
  
  • In the lower box, click the box beside Use the following DNS server addresses
  • In the first box type 208.67.222.222
  • in the second box type 208.67.220.220
• Click OK

Can you connect now?