UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_09-06-26.01) Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 10/25/2009 9:56:05 AM System Uptime: 12/27/2009 11:54:11 AM (7 hours ago) Motherboard: Dell Inc. | | 0U880P Processor: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz | CPU 1 | 2493/200mhz ==== Disk Partitions ========================= C: is FIXED (NTFS) - 288 GiB total, 215.599 GiB free. D: is Removable E: is Removable F: is Removable G: is Removable I: is Removable K: is CDROM () ==== Disabled Device Manager Items ============= ==== System Restore Points =================== RP1: 12/27/2009 11:23:44 AM - System Checkpoint RP2: 12/27/2009 11:28:27 AM - before virus clean ==== Installed Programs ====================== Acrobat.com Adobe AIR Adobe Flash Player 10 ActiveX Adobe Reader 9.2 AnswerWorks 5.0 English Runtime ArcSoft PhotoStudio 5.5 BitTorrent Business Contact Manager for Outlook 2007 SP2 Camera Support Core Library Camera Window DS Camera Window DVC Camera Window MC Canon Camera Support Core Library Canon Camera Window DS for ZoomBrowser EX Canon Camera Window DVC for ZoomBrowser EX Canon Camera Window for ZoomBrowser EX Canon IJ Network Scan Utility Canon IJ Network Tool Canon MovieEdit Task for ZoomBrowser EX Canon MP Navigator EX 1.0 Canon MP970 series Canon MP970 series User Registration Canon My Printer Canon PhotoRecord Canon RAW Image Task for ZoomBrowser EX Canon RemoteCapture Task for ZoomBrowser EX Canon Utilities Easy-PhotoPrint EX Canon Utilities PhotoStitch 3.1 Canon Utilities Solution Menu Canon ZoomBrowser EX Choice Guard Compatibility Pack for the 2007 Office system Consumer In-Home Service Agreement Dell Dock Dell Driver Download Manager Dell Driver Reset Tool Dell System Restore eMachineShop ERUNT 1.1j Final Draft 7 GDR 4053 for SQL Server Database Services 2005 ENU (KB970892) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows XP (KB915800-v4) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB953955) Hotfix for Windows XP (KB954434) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB954708) Hotfix for Windows XP (KB958347) Hotfix for Windows XP (KB959252) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB968764) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) ImgBurn Intel(R) Graphics Media Accelerator Driver Java(TM) 6 Update 13 Junk Mail filter update Malwarebytes' Anti-Malware Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB953297) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Application Error Reporting Microsoft Office 2003 Web Components Microsoft Office 2007 Primary Interop Assemblies Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Office Professional 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Small Business Connectivity Components Microsoft Office Word MUI (English) 2007 Microsoft Search Enhancement Pack Microsoft Silverlight Microsoft Software Update for Web Folders (English) 12 Microsoft SQL Server 2005 Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) Microsoft SQL Server Native Client Microsoft SQL Server Setup Support Files (English) Microsoft SQL Server VSS Writer Microsoft Sync Framework Runtime Native v1.0 (x86) Microsoft Sync Framework Services Native v1.0 (x86) Microsoft Works MovieEdit Task MSVCRT MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6.0 Parser Norton AntiVirus Online Backup PCI Soft Voice SoftRing Modem PhotoStitch PIXMA Extended Survey Program PowerDVD Quicken 2008 RAW Image Task 1.2 Realtek High Definition Audio Driver RemoteCapture Task 1.1 Roxio Creator Audio Roxio Creator Copy Roxio Creator Data Roxio Creator DE Roxio Creator Tools Roxio Express Labeler 3 Roxio Update Manager ScanSoft OmniPage SE 4 Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB973704) Security Update for CAPICOM (KB931906) Security Update for Microsoft Office Excel 2007 (KB973593) Security Update for Microsoft Office Outlook 2007 (KB972363) Security Update for Microsoft Office PowerPoint 2007 (KB957789) Security Update for Microsoft Office Publisher 2007 (KB969693) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB969613) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Microsoft Office Word 2007 (KB969604) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Search 4 - KB963093 Security Update for Windows XP (KB923561) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958215) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960714) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371-v2) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB963027) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969897) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974455) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Segoe UI UBCD4Win 3.50 Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Office InfoPath 2007 (KB976416) Update for Outlook 2007 Junk Email Filter (kb976884) Update for Windows Internet Explorer 8 (KB975364) Update for Windows Internet Explorer 8 (KB976749) Update for Windows XP (KB898461) Update for Windows XP (KB951618-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) WebFldrs XP Windows Internet Explorer 8 Windows Live Call Windows Live Communications Platform Windows Live Essentials Windows Live Mail Windows Live Messenger Windows Live Photo Gallery Windows Live Sign-in Assistant Windows Live Sync Windows Live Toolbar Windows Live Upload Tool Windows Live Writer Windows Presentation Foundation Windows Search 4.0 XML Paper Specification Shared Components Pack 1.0 ==== Event Viewer Messages From Past Week ======== 12/27/2009 2:06:51 PM, error: Service Control Manager [7034] - The PIXMA Extended Survey Program service terminated unexpectedly. It has done this 1 time(s). 12/27/2009 11:55:34 AM, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 00001878, parameter3 a753aae4, parameter4 00000000. 12/26/2009 8:31:42 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 12/26/2009 8:31:28 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx86 ccHP eeCtrl Fips IDSxpx86 intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss SRTSP SRTSPX SYMTDI Tcpip 12/26/2009 8:31:28 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning. 12/26/2009 8:31:28 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning. 12/26/2009 8:31:28 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 12/26/2009 8:31:28 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning. 12/21/2009 8:11:23 AM, error: TermServDevices [1111] - Driver SnagIt 8 Printer required for printer SnagIt 8 is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 8:11:21 AM, error: TermServDevices [1111] - Driver Microsoft Office Document Image Writer Driver required for printer Microsoft Office Document Image Writer is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 8:11:21 AM, error: TermServDevices [1111] - Driver HP LaserJet 9000 PCL 6 required for printer !!hou150nt3print2!160HOU150 is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 8:11:21 AM, error: TermServDevices [1111] - Driver HP LaserJet 9000 PCL 6 required for printer !!hou150nt3print2!158HOU150 is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 8:11:21 AM, error: TermServDevices [1111] - Driver HP LaserJet 9000 PCL 6 required for printer !!hou150nt3print1!159HOU150 is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 8:11:21 AM, error: TermServDevices [1111] - Driver HP LaserJet 9000 PCL 6 required for printer !!hou150nt3print1!157HOU150 is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 8:11:20 AM, error: TermServDevices [1111] - Driver HP DesignJet 750C (D/A1) by HP required for printer !!hou150nt3print4!N105HOU150 is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 8:11:20 AM, error: TermServDevices [1111] - Driver HP DesignJet 1050C by HP required for printer !!hou150nt3print4!N102HOU150 is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 8:11:20 AM, error: TermServDevices [1111] - Driver HP Color LaserJet 5550 PCL 6 required for printer !!hou150nt3print3!896HOU150 is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 8:11:20 AM, error: TermServDevices [1111] - Driver HP Color LaserJet 5550 PCL 6 required for printer !!hou150nt3print3!895HOU150 is unknown. Contact the administrator to install the driver before you log in again. 12/21/2009 7:47:02 AM, error: TermDD [50] - The RDP protocol component X.224 detected an error in the protocol stream and has disconnected the client. ==== End Of File ===========================