UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_09-06-26.01) Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume1 Install Date: 14/11/2007 23:02:50 System Uptime: 07/05/2009 08:55:38 (1427 hours ago) Motherboard: Acer | | G74M Processor: AMD Sempron(tm) 2600+ | Socket A | 1835/167mhz ==== Disk Partitions ========================= C: is FIXED (NTFS) - 37 GiB total, 16.766 GiB free. D: is FIXED (NTFS) - 75 GiB total, 21.686 GiB free. E: is CDROM () F: is CDROM () G: is FIXED (FAT32) - 298 GiB total, 297.56 GiB free. H: is Removable I: is Removable J: is Removable K: is Removable ==== Disabled Device Manager Items ============= ==== System Restore Points =================== RP643: 09/05/2009 13:36:22 - Software Distribution Service 3.0 RP644: 10/05/2009 00:09:05 - Installed Windows XP KB954708. RP645: 10/05/2009 00:12:34 - Installed DirectX RP646: 10/05/2009 14:00:41 - Software Distribution Service 3.0 RP647: 10/05/2009 14:39:29 - Removed Microsoft Office Outlook Connector RP648: 10/05/2009 14:41:06 - Installed Microsoft Office Outlook Connector RP649: 11/05/2009 19:32:32 - Software Distribution Service 3.0 RP650: 13/05/2009 06:01:48 - System Checkpoint RP651: 13/05/2009 19:57:02 - Avg8 Update RP652: 13/05/2009 19:59:06 - Software Distribution Service 3.0 RP653: 14/05/2009 06:18:46 - Software Distribution Service 3.0 RP654: 15/05/2009 18:00:24 - System Checkpoint RP655: 16/05/2009 09:58:25 - Software Distribution Service 3.0 RP656: 17/05/2009 11:18:19 - System Checkpoint RP657: 18/05/2009 17:38:55 - Software Distribution Service 3.0 RP658: 19/05/2009 17:42:04 - Avg8 Update RP659: 19/05/2009 17:43:08 - Avg8 Update RP660: 20/05/2009 20:18:09 - System Checkpoint RP661: 21/05/2009 06:14:17 - Software Distribution Service 3.0 RP662: 22/05/2009 14:07:56 - System Checkpoint RP663: 23/05/2009 10:16:50 - Software Distribution Service 3.0 RP664: 24/05/2009 21:09:54 - System Checkpoint RP665: 26/05/2009 18:31:29 - Software Distribution Service 3.0 RP666: 27/05/2009 18:07:48 - Software Distribution Service 3.0 RP667: 28/05/2009 19:04:44 - System Checkpoint RP668: 29/05/2009 05:58:33 - Software Distribution Service 3.0 RP669: 30/05/2009 15:32:26 - System Checkpoint RP670: 31/05/2009 16:58:58 - System Checkpoint RP671: 01/06/2009 20:13:59 - System Checkpoint RP672: 03/06/2009 18:25:33 - Software Distribution Service 3.0 RP673: 04/06/2009 20:00:01 - System Checkpoint RP674: 05/06/2009 20:17:16 - System Checkpoint RP675: 06/06/2009 22:33:01 - System Checkpoint RP676: 07/06/2009 01:39:54 - Removed Adobe Reader 8.1.2 RP677: 07/06/2009 01:41:04 - Removed Adobe Reader 8.1.2 RP678: 08/06/2009 03:26:10 - System Checkpoint RP679: 09/06/2009 15:01:31 - System Checkpoint RP680: 09/06/2009 16:04:40 - Installed Driver Detective. RP681: 09/06/2009 19:57:39 - Removed Driver Detective. RP682: 10/06/2009 07:06:18 - Installed Java(TM) 6 Update 14 RP683: 10/06/2009 19:32:06 - Removed Adobe Reader 8.1.2 RP684: 10/06/2009 19:42:12 - Installed Adobe Reader 9.1. RP685: 11/06/2009 14:00:58 - Software Distribution Service 3.0 RP686: 12/06/2009 15:24:39 - System Checkpoint RP687: 12/06/2009 23:29:40 - Software Distribution Service 3.0 RP688: 15/06/2009 01:40:11 - Software Distribution Service 3.0 RP689: 16/06/2009 21:05:13 - System Checkpoint RP690: 17/06/2009 22:15:22 - Software Distribution Service 3.0 RP691: 19/06/2009 18:29:15 - System Checkpoint RP692: 20/06/2009 19:28:16 - System Checkpoint RP693: 21/06/2009 10:00:33 - Software Distribution Service 3.0 RP694: 22/06/2009 19:33:38 - System Checkpoint RP695: 23/06/2009 17:18:51 - Avg8 Update RP696: 23/06/2009 17:23:18 - Avg8 Update RP697: 24/06/2009 05:27:16 - Software Distribution Service 3.0 RP698: 25/06/2009 05:37:39 - System Checkpoint RP699: 26/06/2009 05:39:54 - System Checkpoint RP700: 26/06/2009 23:40:52 - Software Distribution Service 3.0 RP701: 27/06/2009 14:56:18 - Removed Adobe Reader 8.1.2 RP702: 27/06/2009 14:58:26 - Installed Adobe Reader 9.1. RP703: 29/06/2009 03:48:05 - System Checkpoint RP704: 30/06/2009 05:45:01 - System Checkpoint RP705: 01/07/2009 18:33:29 - System Checkpoint RP706: 02/07/2009 18:57:33 - System Checkpoint RP707: 04/07/2009 10:53:12 - System Checkpoint RP708: 05/07/2009 12:35:24 - System Checkpoint ==== Installed Programs ====================== ABBYY FineReader 4.0 Sprint Acoustica Effects Pack Acoustica Mixcraft 3.1 Acoustica MP3 Audio Mixer Acrobat.com Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) Adobe AIR Adobe Anchor Service CS3 Adobe Asset Services CS3 Adobe Bridge CS3 Adobe Bridge Start Meeting Adobe Camera Raw 4.0 Adobe CMaps Adobe Color - Photoshop Specific Adobe Color Common Settings Adobe Color EU Extra Settings Adobe Color JA Extra Settings Adobe Color NA Recommended Settings Adobe Default Language CS3 Adobe Device Central CS3 Adobe ExtendScript Toolkit 2 Adobe Flash Player 10 ActiveX Adobe Flash Player Plugin Adobe Fonts All Adobe Help Viewer CS3 Adobe Linguistics CS3 Adobe PDF Library Files Adobe Photoshop CS3 Adobe Reader 8.1.2 Adobe Reader 8.1.2 Security Update 1 (KB403742) Adobe Setup Adobe Shockwave Player Adobe Stock Photos CS3 Adobe Type Support Adobe Update Manager CS3 Adobe Version Cue CS3 Client Adobe WinSoft Linguistics Plugin Adobe XMP Panels CS3 Agere Systems PCI Soft Modem AOL Coach Version 1.0(Build:20040229.1 uk) AOL Spyware Protection AOL Uninstaller (Choose which Products to Remove) AOL You've Got Pictures Screensaver Apple Mobile Device Support Apple Software Update AVG 8.5 AXIS Media Control Embedded BBC iPlayer Download Manager Belkin Bluetooth Software BlackBerry Desktop Software 4.2.1 Bonjour C-Media WDM Audio Driver Canon iP4500 series Canon iP4500 series User Registration Canon My Printer Canon Utilities Easy-PhotoPrint EX Canon Utilities Solution Menu CD-LabelPrint Choice Guard Compatibility Pack for the 2007 Office system Creative Jukebox Driver Creative MediaSource Creative Removable Disk Manager Creative System Information Creative Zen Micro Critical Update for Windows Media Player 11 (KB959772) Crush'Em 2.0 Diamond 1200Plus v1.0 DivX Content Uploader DivX Web Player DV 8800N High Definition Audio Driver Package - KB835221 HijackThis 2.0.2 Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954708) iTunes Java(TM) 6 Update 14 Java(TM) 6 Update 3 Java(TM) 6 Update 5 Java(TM) 6 Update 7 Junk Mail filter update Learn2 Player (Uninstall Only) LimeWire 5.1.3 Map Button (Windows Live Toolbar) Microsoft .NET Framework 2.0 Microsoft Application Error Reporting Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office FrontPage 2003 Microsoft Office Live Add-in 1.3 Microsoft Office Outlook Connector Microsoft Office Professional Edition 2003 Microsoft Search Enhancement Pack Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Sync Framework Runtime Native v1.0 (x86) Microsoft Sync Framework Services Native v1.0 (x86) Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 Redistributable Microsoft Works 6-9 Converter MobileMe Control Panel Mozilla Firefox (3.0.11) MSVCRT MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) muvee autoProducer 4.1 MyPublisher Nikon Message Center Nikon Transfer NTI CD & DVD-Maker NTI CD & DVD-Maker Gold Olympus Digital Wave Player OneCare Advisor (Windows Live Toolbar) PDF Settings Picture Control Utility PIXMA Extended Survey Program Popup Blocker (Windows Live Toolbar) PowerDVD Puzzl'Em 1.0 Beta2 QuickTime Rapport RealPlayer Realtek AC'97 Audio Rhapsody Player Engine Safari Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB923789) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB970238) Segoe UI SiS 900 PCI Fast Ethernet Adapter Driver Smart Menus (Windows Live Toolbar) SmartFTP Client SmartFTP Client 2.5 Setup Files (remove only) Spybot - Search & Destroy SUPERAntiSpyware Free Edition TomTom HOME Ulead Photo Express 3.0 SE Universal HTTP Image Uploader Trial Version Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955839) Update for Windows XP (KB961503) Update for Windows XP (KB967715) VC_MergeModuleToMSI ViewNX Viewpoint Media Player WebFldrs XP Windows Backup Utility Windows Genuine Advantage Validation Tool (KB892130) Windows Imaging Component Windows Internet Explorer 7 Windows Live Call Windows Live Communications Platform Windows Live Essentials Windows Live Family Safety Windows Live Favorites for Windows Live Toolbar Windows Live Mail Windows Live Messenger Windows Live Outlook Toolbar (Windows Live Toolbar) Windows Live Photo Gallery Windows Live Sign-in Assistant Windows Live Sync Windows Live Toolbar Windows Live Toolbar Extension (Windows Live Toolbar) Windows Live Toolbar Feed Detector (Windows Live Toolbar) Windows Live Upload Tool Windows Live Writer Windows Media Format 11 runtime Windows Media Format SDK Hotfix - KB891122 Windows Media Player 11 Windows Rights Management Client Backwards Compatibility SP2 Windows Rights Management Client with Service Pack 2 Windows XP Service Pack 3 ==== Event Viewer Messages From Past Week ======== 30/06/2009 17:15:06, error: Service Control Manager [7022] - The Rapport Management Service service hung on starting. 29/06/2009 18:08:09, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the AOL Connectivity Service service to connect. 29/06/2009 18:08:09, error: Service Control Manager [7000] - The AOL Connectivity Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 28/06/2009 15:34:07, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Beep SYMTDI 04/07/2009 21:15:57, error: Service Control Manager [7034] - The Windows Image Acquisition (WIA) service terminated unexpectedly. It has done this 1 time(s). 01/07/2009 17:47:37, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the HTTP SSL service to connect. 01/07/2009 17:47:37, error: Service Control Manager [7000] - The HTTP SSL service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. ==== End Of File ===========================