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> [Resolved] windows update error: code 80244019, My windows and antivirus software can not update
seriouscode
post Jun 16 2009, 11:55 PM
Post #1


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Member No.: 86,305
Operating System: Windows Vista



Ok here goes.... pullhair.gif
I am not a newb on the "puter," but I am completely and utterly stumped with this nasty virus which i believe is either a Trojan or a root kit. It all started when i was

downloading a "Torrent" (which i will never do again cause it has scared me for life as you soon tell) when the sneaky badboy jumped up and bit me on the cyber ass. Its

very sneaky in the sense that Norton, CA, or windows live anti virus programs could not catch it. This particular anomaly will not allow me to enter certain sites and no i

am not talking about porn sites, this "Thing" as I call it will not even allow me to access Microsoft help sites, tool removal sites, or update sites for my anti viruses or OS.

That was my first hint at it being a serious bad ass virus. Next, I don't know where to even start looking, seeing as to how Reg edit ( which i have not changed, nor will i

touch for fear serious damage) and my self do not speak the same language. I have tried to update my OS and my (Various) anti virus programs, but with continuous

failure. I have tried using a non infected computer and downloading the much needed updates so i can at least try to install them manually but whenever i try to install the

updates on my computer an error pops up saying insufficient memory!!! WHY!!???? I have plenty of room i will let you know. The same goes for Microsoft approved tools!

I don't know what else to do. Here is the HJT report, if you need any more info on the subject from what else I've tried please let me know.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:30:34 AM, on 6/17/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Print Clips - {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - c:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O13 - Gopher Prefix:
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resource/...S/wlscctrl2.cab
O16 - DPF: {E6BB2089-163F-466B-812A-748096614DFD} (CAScanner Control) - http://cainternetsecurity.net/scanner/cascanner.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.185,85.255.112.193
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.185,85.255.112.193
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.185,85.255.112.193
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6546 bytes
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Tomk
post Jun 20 2009, 03:48 PM
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Operating System: xp



seriouscode,

Double-click SmitfraudFix.exe
Select option #5 - Search and Clean DNS Hijack by typing 5 and press "Enter" to delete infected files.

If you are prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool may need to restart your computer to finish the cleaning process. A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply along with a new HijackThis log.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

Are there any other computers hooked to your router?
If so, would you please download and run Malwarebytes antimalware on the other computer and post the log here.

If need be, do you know how to reset your router?
What brand and model do you have?

This post has been edited by Tomk: Jun 20 2009, 03:56 PM
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Posts in this topic
- seriouscode   [Resolved] windows update error: code 80244019   Jun 16 2009, 11:55 PM
- - Tomk   Hi seriouscode, My name is Tomk. I would be g...   Jun 19 2009, 11:53 PM
- - seriouscode   Tomk thank you so much for your reply to help me o...   Jun 20 2009, 01:08 AM
- - Tomk   seriouscode, What we are looking at in your logs ...   Jun 20 2009, 07:37 AM
- - seriouscode   Cool thanks Tomk, I understand computers enough to...   Jun 20 2009, 02:17 PM
- - Tomk   seriouscode, Double-click SmitfraudFix.exe Select...   Jun 20 2009, 03:48 PM
- - seriouscode   OK this is the new Smitfraudfix Log: SmitFraudFix...   Jun 21 2009, 08:30 AM
- - Tomk   seriouscode, Not knowing all of your required set...   Jun 21 2009, 09:08 AM
- - seriouscode   Tomk I did the router fixes and here is the Malwar...   Jun 21 2009, 07:25 PM
- - Tomk   seriouscode, Is that MBAM log from the computer w...   Jun 21 2009, 11:29 PM
- - seriouscode   the one we've been working on. The next one th...   Jun 22 2009, 12:56 AM
- - Tomk   seriouscode, Good. Please run Malwarebytes on th...   Jun 22 2009, 01:54 AM
- - seriouscode   Tomk just to sure this malwarebytes new log is sti...   Jun 22 2009, 08:42 AM
- - Tomk   seriouscode, Yes. You've given me the log fr...   Jun 22 2009, 09:39 AM
- - seriouscode   Logfile of Trend Micro HijackThis v2.0.2 Scan save...   Jun 22 2009, 10:55 AM
- - Tomk   seriouscode, Let's get an online scan to make...   Jun 22 2009, 11:05 AM
- - seriouscode   Tomk so far things on the homefront seem to be run...   Jun 22 2009, 06:08 PM
- - Tomk   seriouscode, This computer appears to be clean. ...   Jun 22 2009, 06:39 PM
- - seriouscode   Tomk this is the other computers Mbam log. I gotta...   Jun 22 2009, 11:01 PM
- - Tomk   seriouscode, That should have speeded it up. Let...   Jun 22 2009, 11:34 PM
- - seriouscode   Tomk here is the K log from that online scan you a...   Jun 23 2009, 01:32 PM
- - Tomk   seriouscode, Let's get a deeper scan of that ...   Jun 23 2009, 02:29 PM
- - seriouscode   Tomk you are like a computer tech gawd to me and a...   Jun 23 2009, 07:27 PM
- - Tomk   seriouscode, Thanks for the compliment but I...   Jun 23 2009, 08:20 PM
- - Tomk   Also, let's close out your original computer. ...   Jun 23 2009, 08:22 PM
- - seriouscode   Tomk, here is the java log: JavaRa 1.14 Removal L...   Jun 24 2009, 01:29 PM
- - Tomk   seriouscode, Mbam is a good program to keep. Run...   Jun 24 2009, 02:14 PM
- - seriouscode   Tomk dude I have got a seriously critically fatal ...   Jun 24 2009, 08:18 PM
- - Tomk   seriouscode, I notgood up. There are two entries...   Jun 24 2009, 09:10 PM
- - seriouscode   still dead. Very dead. All safe mode paths lead to...   Jun 24 2009, 09:25 PM
- - Tomk   seriouscode, Alright. This should take care of i...   Jun 24 2009, 10:13 PM
- - seriouscode   Tomk, this is what i see when i get into the rec...   Jun 24 2009, 10:32 PM
- - Tomk   seriouscode, I don't blame you a bit for bein...   Jun 24 2009, 11:15 PM
- - seriouscode   The files copy ok... But when i go back and try to...   Jun 24 2009, 11:43 PM
- - Tomk   seriouscode, You didn't know to capitalize CO...   Jun 24 2009, 11:51 PM
- - seriouscode   they did copy lol. And don't worry i don't...   Jun 25 2009, 06:24 AM
- - Tomk   seriouscode, Good morning. Glad to hear you...   Jun 25 2009, 07:29 AM
- - seriouscode   Tomk, Ok i logged via the admin log in in normal ...   Jun 25 2009, 02:24 PM
- - Tomk   seriouscode, That sounds like it may be related t...   Jun 25 2009, 02:46 PM
- - seriouscode   And there is that other snag... We're about to...   Jun 25 2009, 02:55 PM
- - Tomk   seriouscode, Please start the computer in safe mo...   Jun 25 2009, 03:16 PM
- - seriouscode   safe mode is good to go.   Jun 25 2009, 03:39 PM
- - Tomk   seriouscode, Ah. That means it's probably a ...   Jun 25 2009, 03:55 PM
- - Tomk   seriouscode, Please run DDS and post me the log a...   Jun 25 2009, 04:41 PM
- - seriouscode   Tomk, You are quickly becoming a really good frie...   Jun 25 2009, 06:23 PM
- - Tomk   seriouscode, If you have some time and an interes...   Jun 25 2009, 06:35 PM
- - seriouscode   no not yet. That was safe mode scan   Jun 25 2009, 06:45 PM
- - seriouscode   Normal mode still continues to flash refresh. I ca...   Jun 25 2009, 06:50 PM
- - Tomk   RE: [Resolved] windows update error: code 80244019   Jun 25 2009, 07:02 PM
- - seriouscode   So where do we go from here?   Jun 25 2009, 07:07 PM
- - Tomk   I'm still working on it with some collegues. ...   Jun 25 2009, 07:18 PM
- - Tomk   seriouscode, Theoretically, win32k.sys should not...   Jun 25 2009, 08:59 PM
- - seriouscode   I got a dos window saying: File found Press any...   Jun 25 2009, 10:37 PM
- - Tomk   seriouscode, Well now. Please reboot and see wha...   Jun 25 2009, 11:00 PM
- - seriouscode   [size="5"]Tomk this is the Gmer log file...   Jun 26 2009, 08:01 AM
- - Tomk   seriouscode, The good news is no scary rootkit. ...   Jun 26 2009, 08:17 AM
- - seriouscode   just to be clear, can i run it on safe mode?   Jun 26 2009, 08:23 AM
- - seriouscode   Tomk, Here is the Mbam log: Malwarebytes' A...   Jun 26 2009, 08:55 AM
- - Tomk   seriouscode, Now I'd like you to go ahead and...   Jun 26 2009, 10:37 AM
- - seriouscode   and then?   Jun 26 2009, 10:48 AM
- - Tomk   seriouscode, And then I'd like to see the rep...   Jun 26 2009, 11:02 AM
- - seriouscode   Tomk, Here is the combo fix log in safemode no ne...   Jun 26 2009, 11:24 AM
- - Tomk   seriouscode, Aha... Your computer appears to h...   Jun 26 2009, 02:06 PM
- - seriouscode   Your a genius! it loaded in normal mode   Jun 26 2009, 02:34 PM
- - seriouscode   but its taken more then 10 mins to load and my nor...   Jun 26 2009, 02:40 PM
- - Tomk   seriouscode, Awesome. Now we have something ...   Jun 26 2009, 02:54 PM
- - seriouscode   tomk here is the fix file log ComboFix 09-06-2...   Jun 26 2009, 03:53 PM
- - Tomk   seriouscode, Looking good. Now will it allow you...   Jun 26 2009, 03:57 PM
- - seriouscode   yes i can download everything now. Norton, Windows...   Jun 26 2009, 09:55 PM
- - Tomk   seriouscode, Please post me a new HijackThis log ...   Jun 26 2009, 10:04 PM
- - seriouscode   Hey Tomk, Thank you for being so patient with me...   Jun 26 2009, 10:20 PM
- - Tomk   I don't like Norton. I think it isn't as ...   Jun 26 2009, 10:42 PM
- - seriouscode   Thank you Tomk. I will get started on those to do ...   Jun 26 2009, 10:47 PM
- - Tomk   seriouscode, Odd's are that I'll be aroun...   Jun 26 2009, 11:05 PM
- - seriouscode   Tomk, After a very thorough reading last night ...   Jun 27 2009, 11:14 AM
- - Tomk   seriouscode, Log looks good Time for some hous...   Jun 27 2009, 11:40 AM
- - seriouscode   Tomk, I'm still in the process of reading the...   Jun 27 2009, 01:06 PM
- - Tomk   seriouscode, I've changed my answer to this p...   Jun 27 2009, 01:34 PM
- - seriouscode   Tomk, I understand everything you've helped m...   Jun 27 2009, 09:58 PM
- - Tomk   seriouscode, You are very welcome. Good Luck and...   Jun 27 2009, 10:06 PM
- - Tomk   Since this issue appears to be resolved ... this T...   Jun 27 2009, 10:08 PM


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