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> window police pro - caused blue screen -, Can't even boot computer in safe mode or last working settings
robe414
post Oct 20 2009, 12:34 PM
Post #1


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Group: Authentic Member
Posts: 20
Joined: 13-October 09
Member No.: 88,368
Operating System: windows xp
I recently got infected with the police pro virus - i was attempting to log onto my computer as adminstrator but now blue screen appears. I can't boot up, not even in safe mode or using last working settings. need help getting computer to boot, then will need help removing virus. thanks.
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- robe414   window police pro - caused blue screen -   Oct 20 2009, 12:34 PM
- - noahdfear   Welcome to WhattheTech forums robe414, Do you hav...   Oct 20 2009, 07:52 PM
- - robe414   i do have a computer available to burn a cd and a ...   Oct 20 2009, 09:57 PM
- - noahdfear   Great! Please download the Hiren's BootCD ...   Oct 20 2009, 10:28 PM
- - robe414   ok, i made the cd as instructed but when i insert ...   Oct 21 2009, 05:16 PM
- - noahdfear   You may need to change the boot order in the syste...   Oct 21 2009, 07:01 PM
- - robe414   ok, it worked! i have mini xp open. what...   Oct 22 2009, 11:42 AM
- - noahdfear   Once Mini XP has loaded, double click the Network ...   Oct 22 2009, 02:40 PM
- - robe414   i downloaded dds-bootcd.exe but it will not run.   Oct 22 2009, 03:50 PM
- - noahdfear   What does it do when you try? Open the task manag...   Oct 22 2009, 04:17 PM
- - robe414   that didn't work either. it looks like its st...   Oct 22 2009, 05:13 PM
- - noahdfear   Right click the dds-bootcd.exe file and select cop...   Oct 22 2009, 05:29 PM
- - robe414   apparenly d drive was my root drive. the dds file...   Oct 22 2009, 05:43 PM
- - noahdfear   Great! We're going to do some minimal wor...   Oct 22 2009, 07:28 PM
- - robe414   i did what you said and restarted but it goes to a...   Oct 22 2009, 08:08 PM
- - robe414   oh it also says cannot find win.com, unable to con...   Oct 22 2009, 08:10 PM
- - noahdfear   OK, why is it trying to boot Windows 98? Two hard ...   Oct 22 2009, 08:20 PM
- - robe414   when i select boot from hard drive, i get the menu...   Oct 22 2009, 08:43 PM
- - noahdfear   Please describe what you found in the BIOS with re...   Oct 22 2009, 08:48 PM
- - robe414   i think i know what happened. all the steps i did...   Oct 22 2009, 08:55 PM
- - noahdfear   Are you absolutely positive that C: is XP and D: i...   Oct 22 2009, 09:05 PM
- - robe414   no not 100% sure. here is the dds from d drive th...   Oct 22 2009, 09:27 PM
- - noahdfear   Before we do anything else, please restart the com...   Oct 22 2009, 09:47 PM
- - robe414   here is what setup says about my drives drive 0: ...   Oct 22 2009, 09:55 PM
- - noahdfear   Thanks! Please see my last post.   Oct 22 2009, 10:00 PM
- - robe414   after selecting safe mode, it does what it did bef...   Oct 22 2009, 10:02 PM
- - robe414   Dave, maybe we can pick this up again tomorrow. i...   Oct 22 2009, 10:31 PM
- - noahdfear   I'm on the road tomorrow evening. May not have...   Oct 22 2009, 11:45 PM
- - noahdfear   That blue screen stop error often indicates a hard...   Oct 23 2009, 03:49 PM
- - robe414   no errors during the 11 test diagnostic. i ran 12...   Oct 24 2009, 05:34 PM
- - robe414   i can't find any ntbtlog.txt file anywhere. i...   Oct 24 2009, 07:02 PM
- - robe414   i just did the same process from the SATA drive/ C...   Oct 24 2009, 08:24 PM
- - robe414   again, i can't locate a ntbtlog.txt file anywh...   Oct 24 2009, 08:36 PM
- - noahdfear   I think to be safe you should physically disconnec...   Oct 25 2009, 12:36 AM

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