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> issue with cd playing/reading
aurelie
post Jul 31 2008, 06:48 PM
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hello.

i have a problem with my cd playings. i think it is linked to windows media player 11. i cant unistall it even open it. i have tried to use wp10 it is not working.

theplayer is ok.i see that the cd is in but i still cant read it. when i plugged an external dvd cd burner i see the device but nothing happen, not reading of the cd

please help: i have acer aspire 2920Z. vista edition (i suppose home edition).

aurelie

ps:i read the other previous post on the issue, but it looks that m problem is more linked to wp11 than the player itself.
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paws
post Aug 1 2008, 01:15 AM
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Hi, and welcome to the WTT forums
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Sorry to hear you are having problems with playing or reading CDs
As a first measure try using "System Restore" to put your computer back to a date shortly before the trouble started.
Its a quick and simple procedure to do. Here's further details:
http://www.bleepingcomputer.com/tutorials/tutorial143.html
Good luck
Regards
paws
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aurelie
post Aug 1 2008, 04:36 AM
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paws; thanks for your help. i will try that today!

aurelie
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paws
post Aug 1 2008, 04:41 AM
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aurelie
post Aug 1 2008, 05:22 AM
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hey!
so i tried two restoration but both of them failed
the system goes under the green screen, it starts again and then a little box with a big red cross says that something blocked the full restore, 'please try another point of restore' which i did with the least recent one. (one today and one 30/07)

wacko.gif aurelie smack.gif

This post has been edited by aurelie: Aug 1 2008, 05:51 AM
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paws
post Aug 1 2008, 09:35 AM
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Hi, Ok,
I understand,
1 Try inserting a cd (not a music one just one with data on it )...is your computer able to read the files and open then from "Computer"
2 Is your machine still under guarantee/Warranty/Service agreement?
3 Have a look here, try the fix and tell us what happens now
http://support.microsoft.com/kb/939052/en-us
Regards
paws

This post has been edited by paws: Aug 1 2008, 09:43 AM
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aurelie
post Aug 1 2008, 09:52 AM
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ok
1. i tried and i can open my cd player
2. it's brand new it's on warranty with acer and the service i bought it too.
3. i have a device realtek. it's all working properly.

4; it is working now perfectly. i can extract music and play. it. thanks a lot!

aurelie
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paws
post Aug 1 2008, 10:02 AM
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Hi, Well done
Glad you got it fixed
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Regards
paws
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aurelie
post Aug 1 2008, 12:58 PM
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thanks again for everything! yeah.gif
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