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Window Search Problem


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5 replies to this topic

#1 Guest_David Worrell_*

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Posted 10 November 2003 - 04:40 PM

I've got a user that's having problems with IE - the application will not start. I cleaned loads of things off with Spybot, but that didn't fix the problem. There's one suspicious entry in add/remove programs called "Window Search." When I click change/remove, a box pops up with the following message: "To Verify you are a human and not a computer script, please type the 7 numbers you see above:"

There's a box to enter the numbers and an uninstall button. Unfortunately, the 7 numbers you're supposed to type never appear. If I hit uninstall without typing the 7 numbers, I get an "Incorrect, Try Again?" box with a yes and a no button.

Assistance would be greatly appreciated.

Logfile of HijackThis v1.97.5
Scan saved at 5:33:43 PM, on 11/10/2003
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\CA\eTrust\InoculateIT\realmon.exe
C:\Program Files\Iomega\Tools\IMGICON.EXE
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\rdpclip.exe
X:\Support\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hiltonnet.hilton.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://hiltonnet.hilton.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Hilton Hotels Corporation
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://enet.hilton.c...g/ie6/HOTEL.INS
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://hiltonnet.hilton.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {4c34801d-d2f4-419a-9e52-ea83b28724c7} - C:\DOCUME~1\user\APPLIC~1\hglqobrsts.dll
O2 - BHO: (no name) - {A7E0B754-B2AD-4A3D-9080-2CE13883BB41} - C:\WINNT\System32\itpxrtmgr.dll
O2 - BHO: (no name) - {F4A645D0-D4D5-439E-9DBC-B31BBD9CB890} - C:\WINNT\System32\BPV2s.dll
O3 - Toolbar: oosssskvfst - {d4d063f3-adbb-4fbe-8d26-769863aa5340} - C:\DOCUME~1\user\APPLIC~1\hglqobrsts.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [Realtime Monitor] "C:\Program Files\CA\eTrust\InoculateIT\realmon.exe"
O4 - HKLM\..\RunOnce: [Register OCX] regsvr32.exe /s msdxm.ocx
O4 - Global Startup: Iomega Backup Scheduler.lnk = C:\Program Files\Iomega\Iomega Backup\dtiom98.exe
O4 - Global Startup: Iomega Icons.lnk = C:\Program Files\Iomega\Tools\IMGICON.EXE
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools\IMGSTART.EXE
O4 - Global Startup: IomegaWare.lnk = C:\Program Files\Iomega\Iomegaware\COMMANDER.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: QuikSync.lnk = C:\Program Files\Iomega\QuikSync\QUIKSYNC.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://hiltonnet.hilton.com
O15 - Trusted Zone: http://*.americanexpress.com
O15 - Trusted Zone: http://*.BPSNet
O15 - Trusted Zone: http://www.bristolonline.com
O15 - Trusted Zone: http://support.ca.com
O15 - Trusted Zone: http://support.cai.com
O15 - Trusted Zone: http://*.cbpssrv1
O15 - Trusted Zone: http://www.cheyenne.com
O15 - Trusted Zone: http://*.cisdev
O15 - Trusted Zone: http://www.clubhotels.com
O15 - Trusted Zone: http://*.cntsdms1
O15 - Trusted Zone: http://www.compaq.com
O15 - Trusted Zone: http://*.corp_install01
O15 - Trusted Zone: http://*.criticalpath.net
O15 - Trusted Zone: http://www.dimdev.com
O15 - Trusted Zone: http://*.doubletree.com
O15 - Trusted Zone: http://www.doubletreehotels.com
O15 - Trusted Zone: http://www.embassy-suites.com
O15 - Trusted Zone: http://www.embassyvacationresorts.com
O15 - Trusted Zone: http://*.extranet
O15 - Trusted Zone: http://*.forrester.com
O15 - Trusted Zone: http://www.grandtheme.com
O15 - Trusted Zone: http://www.hampton-inn.com
O15 - Trusted Zone: http://www.hamptonvacationresorts.com
O15 - Trusted Zone: http://eis.hilton.com
O15 - Trusted Zone: http://enet.hilton.com
O15 - Trusted Zone: http://hiltonnet.hilton.com
O15 - Trusted Zone: http://*.hiltoninets.com
O15 - Trusted Zone: http://www.homewood-suites.com
O15 - Trusted Zone: http://www.hoovers.com
O15 - Trusted Zone: http://*.hp.com
O15 - Trusted Zone: http://*.ibm.net
O15 - Trusted Zone: http://*.inet
O15 - Trusted Zone: http://*.intradev_temp
O15 - Trusted Zone: http://*.it
O15 - Trusted Zone: http://www.mapquest.com
O15 - Trusted Zone: http://ntbugtraq.ntadvice.com
O15 - Trusted Zone: http://www.plansoft.com
O15 - Trusted Zone: http://corp.pmhs.com
O15 - Trusted Zone: http://download.pointcast.com
O15 - Trusted Zone: http://www.pointcast.com
O15 - Trusted Zone: http://www.promus-hotels.com
O15 - Trusted Zone: http://www.promus-inc.com
O15 - Trusted Zone: http://cis.promus.com
O15 - Trusted Zone: http://eis.promus.com
O15 - Trusted Zone: http://enet.promus.com
O15 - Trusted Zone: http://inet.promus.com
O15 - Trusted Zone: http://*.PromusCore.com
O15 - Trusted Zone: http://hilton.purchasepro.com
O15 - Trusted Zone: http://rl2k.rci.com
O15 - Trusted Zone: http://www.rfpexpress.com
O15 - Trusted Zone: http://www.rfsmgmt.com
O15 - Trusted Zone: http://*.techsmith.com
O15 - Trusted Zone: http://www.tharaldson.com
O15 - Trusted Zone: http://www.w3.org
O15 - Trusted Zone: http://la.xceed.com
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {D670D0B3-05AB-4115-9F87-D983EF1AC747} (AOL Downloader Plugin) - http://pak02.picture...oad.9.0.0.2.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...es/abasetup.cab
O16 - DPF: {FDC7A535-4070-4B92-A0EA-D9994BCC0DC5} - http://activex.micro...jects/ocget.dll
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ewrhg.local
O17 - HKLM\Software\..\Telephony: DomainName = ewrhg.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{7BCD027A-694B-408B-AEA2-C3E343835E53}: NameServer = 172.18.74.132
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ewrhg.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ewrhg.local

#2 DroidC

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Posted 10 November 2003 - 04:50 PM

I would fix the following lines if you are positive they are not associated with any applications you are running: R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank O2 - BHO: (no name) - {4c34801d-d2f4-419a-9e52-ea83b28724c7} - C:\DOCUME~1\user\APPLIC~1\hglqobrsts.dll O2 - BHO: (no name) - {A7E0B754-B2AD-4A3D-9080-2CE13883BB41} - C:\WINNT\System32\itpxrtmgr.dll O2 - BHO: (no name) - {F4A645D0-D4D5-439E-9DBC-B31BBD9CB890} - C:\WINNT\System32\BPV2s.dll O3 - Toolbar: oosssskvfst - {d4d063f3-adbb-4fbe-8d26-769863aa5340} - C:\DOCUME~1\user\APPLIC~1\hglqobrsts.dll Also, run an IE repair From the RUN line: rundll32 setupwbv.dll,IE6Maintenance Run the repair Reboot when prompted

#3 Guest_David Worrell_*

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Posted 10 November 2003 - 04:51 PM

Ignore the bit about Window Search - I had Remote Desktop's display settings set too low to display the numbers.

#4 OlTramp

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Posted 10 November 2003 - 04:56 PM

Hi- You also need to go thru your 015's and make sure you haven't had any added without your wanting them to be there.

#5 Guest_David Worrell_*

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Posted 10 November 2003 - 04:56 PM

That did it, droid. I was suspicious of the hglqobrsts.dll file, but didn't feel safe removing it without a concurring opinion. Thanks

#6 cnm

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Posted 10 November 2003 - 07:06 PM

Glad we could help. :)

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