Jump to content

Build Theme!
  • Infected?

Welcome to What the Tech - Register now for FREE

A community of volunteers who share their knowledge, and answer your tech questions. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. This message, and all ads will be removed once you have signed in.

Create an Account Login to Account


Expert advice needed

  • This topic is locked This topic is locked
18 replies to this topic

#16 ken545


    Classroom Teacher

  • Classroom Teacher
  • 21,030 posts
  • Interests:Fighting Malware and cooking some great Italian and TexMex food
  • MVP

Posted 15 May 2006 - 07:35 AM


Sorry that didnt work, you need to post in one of these Windows Tech Support sites that deal with these issues, since this forum is for Malware removal, I wont be able to help you any further.

All these forums are free but like Tom Coyote, you have to sign up in order to post.

http://forums.tomcoy...hp?showforum=83 <-- Our own forum for Other Computer Problems
http://www.bleepingc...ms/forum56.html < -- Excellent XP forum
http://www.windowsbbs.com/ <-- Another all round site, look for the XP forum
http://forums.hardwa...m/ikonboard.cgi <-- Another good one.

Here are some free programs and tips for keeping your system up to date, and to help keep all the riff raff out of your system.

System Restore makes regular backups of all your settings, if you ever had to use this program to restore your
system to a previous date, you will be infected all over again so we need to clean out the previous Restore Points

Turn off System Restore.

* Right-click My Computer.
* Click Properties.
* Click the System Restore tab.
* Check Turn off System Restore on all Drives.
* Click Apply, and then click OK.

Reboot your System

Turn ON System Restore.

* Right-click My Computer.
* ClickProperties.
* Click the System Restore tab.
* UN-Check Turn off System Restore on all Drives.
* Click Apply, and then click OK.

* Go to Start/ Control Panel/ Performance and Maintenance/ System Restore/ Create a New Restore Point
You can name the restore point anything you like, something that you can remember, You will have to be in Catagory View to see this

Download and Install CCleaner
* Click on Run Cleaner
Tutorial for CCleaner

* Click on the TOOLS MENU
* At the GENERAL TAB (which should be the first tab you are currently on),
* click on the DELETE FILES BUTTON and put a checkmark in DELETE ALL OFFLINE CONTENT.
* Then press the OK BUTTON . This may take quite a while, so do not be alarmed with how long it takes.
* When it is done, your Temporary Internet Files will now be deleted.

Now Empty your Recycle Bin

* Make sure that your ANTI-VIRUS SOFTWARE is up to date and run a full scan at least once aweek.

* Here are Free Anti-Virus Programs if you need one
AVG Free Edition
AntVir Personal Edition

* Spybot Search and Destroy 1.4
Check for Updates/ Immunize and run a Full System Scan on a regular basis.

* Ad-Aware SE Personal 1.06
Check for Updates and run a Full System Scan on a regular basis.

* Spyware Blaster It will prevent most spyware from ever being installed.

* Spyware Guard It offers realtime protection from spyware installation attempts.

* Win Patrol This program will warn you when any changes are being made to your system and
give you the option to deny the change.

* IE- Spyad IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents downloads and (cookies etc) from the sites listed, although you will still be able to connect to the sites.

* Firefox Browser
It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both. When it asks you if you want it to be your default browser, say NO and take the checkmark out of the box to ask you again. After you use this for awhile, you will want to make it your default.

* Thunderbird Mail There companion mail program was highly favored in PCWorld Magazine, this has a good spam filter and is more secure than Outlook Express.

* Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't access the internet without it.

* WINDOWS UPDATES - Enable Automatic Updates
Right click on MY COMPUTER/Click on PROPERTIES/ AUTOMATIC UPDATES and put a mark in the radio button

This is the Windows Disk Defragger, run this maybe once or twice a month to keep your system running good. The first time you run it, it may take awhile.

Thanks for stopping by Tom Coyote, I'm glad I could help you rid your system of malware.

#17 StigD


    Authentic Member

  • Authentic Member
  • PipPip
  • 46 posts

Posted 15 May 2006 - 08:21 AM

Hi again Ken Thanks a lot for your great help and advice... but just one single further question..: I have been thinking about system restore - and are a bit interested in finding out, if a restore to some point befor my outlook started bumming down, could get it back in order. Of cause with the risk that I'll get reinfected.............! One thing I noticed thow is that Trend Micro at some time came up with a warning that infection was found in system restore - but also that it had succesfully removed it. Think that I can trust that? If I try the system restore - I just might end up back here..... would you kill me then? Stig

#18 ken545


    Classroom Teacher

  • Classroom Teacher
  • 21,030 posts
  • Interests:Fighting Malware and cooking some great Italian and TexMex food
  • MVP

Posted 15 May 2006 - 09:08 AM

StigD, Thats a tough call and I dont want to make it for you. :( If you go back to a date prior to you noticing that your Outlook was not working, it may or may not fix it, will you get infected again, hard to say. If you wind up back here we can just clean you up again. BUT....this is totally up to you. I think what I would do is to post on our forum, there are some great people in there and I am sure there is a way around without using system restore. Just let them know you posted in this forum and that we cleaned an infection off your system. Ken

#19 ken545


    Classroom Teacher

  • Classroom Teacher
  • 21,030 posts
  • Interests:Fighting Malware and cooking some great Italian and TexMex food
  • MVP

Posted 21 May 2006 - 10:32 AM

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:


The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php

Similar Topics: Expert advice needed     x

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users