now we need to do the following:
1. Java
1.1 Uninstall old Java versions (if present):
- Please go to Start > Control Panel > Programs and Features .
- Locate all Java Updates
- Uninstall them all.
1.3 Find here instructions how to clear the java cache.
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
Under Temporary Internet Files, click the Delete Files button.
There are options in the window to clear the cache - Leave ALL Checked
- Applications and Applets
- Trace and log files
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. Click OK to leave the Java Control Panel.
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2. Malwarebytes' Anti-Malware
If this program is already installed: Skip the installation and run only the scan!
Download the free version of Malwarebytes' Anti-Malware and save it to your desktop.
Double-click mbam-setup****.exe and follow the prompts to install the program.
Note to Vista | Windows 7/8 users, please right-click and select Run as Administrator.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware.
- Then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. Please copy and paste the log back into your next reply.
Note 2: If you receive a notice that some of the items couldn't be removed and they have been added to the delete on reboot list, please reboot.
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3. ESET Online Scanner
Connect any existing external hard drives and / or other removable media.
*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.
If this program is already installed: Skip the installation and run only the scan!
- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan - Click the button.
- For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on to download the ESET Smart Installer. Save it to your desktop.
- Double click on the icon on your desktop.
- Check
- Click the button.
- Accept any security warnings from your browser.
- Check
- Make sure that the option "Remove found threats" is Unchecked
- Push the Start button.
- ESET will then download updates for itself, install itself, and begin
scanning your computer. Please be patient as this can take some time. - When the scan completes, push
- Push , and save the file to your desktop using a unique name, such as MyEsetScan. Alternatively, look for report in C:\Program Files\ESET\ESET Online Scanner\log.txt. Include the contents of this report in your next reply.
- Push the Back button.
- Select Uninstall application on close check box and push
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How the computer is running now?