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error messages, freezes, unable to play pogo games, [Solved]


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10 replies to this topic

#1 whiteroses35

whiteroses35

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Posted 01 May 2013 - 07:18 PM

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; MDDCJS)
Timestamp: Thu, 2 May 2013 01:07:56 UTC


Message: Unable to get property 'style' of undefined or null reference
Line: 764
Char: 1
Code: 0
URI: http://forums.whatth...howtopic=106388

my newest error message pops up with each page i open this is in IE so far

the java issue is in chrome, mozilla and IE

here is my hijackthis report

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:09:35 PM, on 5/1/2013
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.16537)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\ytbb.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\Dusty\Downloads\HiJackThis (1).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://t.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft..../?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft..../?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
O4 - HKLM\..\Run: [CLMLServer_For_P2G8] "C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe"
O4 - HKLM\..\Run: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [AllMyNotes] C:\Program Files (x86)\AllMyNotes Organizer\AllMyNotes.exe -autostartup
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
O4 - HKCU\..\Run: [com.apple.dav.bookmarks.daemon] C:\Program Files (x86)\Common Files\Apple\Internet Services\BookmarkDAV_client.exe
O4 - HKCU\..\Run: [icq] C:\Users\Dusty\AppData\Roaming\ICQM\icq.exe -CU
O4 - Startup: OpenOffice.org 3.4.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Secunia PSI Tray.lnk = C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: ICQ - {086C8477-4F71-4550-87FB-AF0AE8DF3E98} - C:\Users\Dusty\AppData\Roaming\ICQM\icq.exe (HKCU)
O9 - Extra 'Tools' menuitem: ICQ - {086C8477-4F71-4550-87FB-AF0AE8DF3E98} - C:\Users\Dusty\AppData\Roaming\ICQM\icq.exe (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @oem1.inf,%AEFilters.SvcDesc%;Andrea Cirrus Logic Filters Service (AECLFilters) - Unknown owner - C:\Windows\system32\AECLSr64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: @oem9.inf,%BcmBtRSupport.SVCNAME%;Bluetooth Radio Control Service (BcmBtRSupport) - Unknown owner - C:\Windows\system32\BtwRSupportService.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: Cirrus Audio Service (CirrusAudioService) - Cirrus Logic - c:\Program Files\Cirrus Logic Audio Panel\Cirrvus.exe
O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Dell Digital Delivery Service (DellDigitalDelivery) - Dell Products, LP. - C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Secunia PSI Agent - Secunia - C:\Program Files (x86)\Secunia\PSI\PSIA.exe
O23 - Service: Secunia Update Agent - Secunia - C:\Program Files (x86)\Secunia\PSI\sua.exe
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 10279 bytes


i am running windows 8 on a dell laptop
i have zonearlarm for firewall and virus protection

processor intel core i3-2370M CPU@240GHZ
installed memory 4 gigs
64 bit operating system

i hope i am posting in the right place and what u need to help me
thanks

#2 CatByte

CatByte

    Classroom Administrator

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Posted 04 May 2013 - 03:08 PM

Please do the following:

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well


#3 whiteroses35

whiteroses35

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Posted 05 May 2013 - 02:48 PM

. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 8 Boot Device: \Device\HarddiskVolume1 Install Date: 3/3/2013 12:04:24 PM System Uptime: 5/4/2013 7:30:51 AM (30 hours ago) . Motherboard: Dell Inc. | | 0G8TPV Processor: IntelŪ Core™ i3-2370M CPU @ 2.40GHz | SOCKET 0 | 800/100mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 457 GiB total, 415.916 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP10: 4/18/2013 6:48:32 AM - Installed Java 7 Update 21 RP11: 4/23/2013 5:19:11 PM - Removed Java 7 Update 21 RP12: 4/24/2013 5:41:20 PM - Removed Java 7 Update 21 RP13: 4/28/2013 6:37:20 AM - Removed Java 7 Update 21 RP14: 4/29/2013 7:41:46 PM - Installed Java 7 Update 7 RP15: 4/29/2013 8:30:13 PM - Restore Operation RP16: 5/1/2013 5:15:14 PM - Uniblue SpeedUpMyPC installation RP17: 5/4/2013 7:02:17 AM - Removed Java 7 Update 21 . ==== Installed Programs ====================== . Adobe Flash Player 11 Plugin AllMyNotes Organizer AllWebMenus PRO 5.3.908 Apple Application Support Apple Mobile Device Support Apple Software Update Bonjour Canon MP250 series MP Drivers CCleaner Cirrus Logic Audio Panel CyberLink LabelPrint 2.5 CyberLink Media Suite 10 CyberLink Media Suite Essentials CyberLink Power2Go 8 CyberLink PowerDirector 10 CyberLink PowerDVD 10 D3DX10 DefaultTab Dell Backup and Recovery Dell Backup and Recovery - Support Software Dell Digital Delivery Dell Support Center Dell Touchpad DSC/AA Factory Installer DW WLAN Card GetSavin Google Chrome Google Earth Google Update Helper iCloud ICQ 8.0 (build 6017) IntelŪ Control Center IntelŪ Management Engine Components IntelŪ Processor Graphics IntelŪ Rapid Storage Technology IntelŪ Trusted Connect Service Client iTunes Java 7 Update 21 Java 7 Update 21 (64-bit) Java Auto Updater Kvisoft Flash Video Gallery 1.5.6 Microsoft Application Error Reporting Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Movie Maker Mozilla Firefox 20.0.1 (x86 en-US) Mozilla Maintenance Service MSVCRT MSVCRT110 MSVCRT110_amd64 Online Games Manager v1.20 OpenOffice.org 3.4.1 Photo Common Photo Gallery Quickset64 Secunia PSI (3.0.0.6005) Shared C Run-time for x64 Soft Organizer version 3.04 SoftOrbits Photo Retoucher 1.3 WIDCOMM Bluetooth Software Windows Live Communications Platform Windows Live Essentials Windows Live Installer Windows Live Photo Common Windows Live PIMT Platform Windows Live SOXE Windows Live SOXE Definitions Windows Live UX Platform Windows Live UX Platform Language Pack Yahoo! Messenger Yahoo! Software Update Yahoo! Toolbar Zuma Deluxe . ==== Event Viewer Messages From Past Week ======== . 5/5/2013 1:13:08 PM, Error: Schannel [36888] - A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900. 5/4/2013 7:31:21 AM, Error: Service Control Manager [7034] - The DefaultTabSearch service terminated unexpectedly. It has done this 1 time(s). 5/4/2013 11:14:26 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service. 5/2/2013 6:30:53 AM, Error: Service Control Manager [7046] - The following service has repeatedly stopped responding to service control requests: SoftThinks Agent Service Contact the service vendor or the system administrator about whether to disable this service until the problem is identified. You may have to restart the computer in safe mode before you can disable the service. 5/2/2013 4:16:41 AM, Error: Service Control Manager [7030] - The DefaultTabSearch service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly. ==== End Of File ============== DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16537 BrowserJavaVersion: 10.21.2 Run by Dusty at 13:22:22 on 2013-05-05 Microsoft Windows 8 6.2.9200.0.1252.1.1033.18.3959.2379 [GMT -7:00] . AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ============== Running Processes =============== . C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\system32\WLANExt.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\AECLSr64.exe C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Windows\system32\BtwRSupportService.exe C:\Program Files\Bonjour\mDNSResponder.exe c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe C:\Users\Dusty\AppData\Roaming\DefaultTab\DefaultTab\DTUpdate.exe C:\Program Files\Intel\iCLS Client\HeciServer.exe C:\Windows\system32\dashost.exe C:\Program Files (x86)\Intel\IntelŪ Management Engine Components\DAL\jhi_service.exe C:\Program Files (x86)\Online Games Manager\ogmservice.exe C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe C:\Program Files (x86)\Secunia\PSI\PSIA.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Program Files (x86)\Google\Update\1.3.21.135\GoogleCrashHandler.exe C:\Windows\system32\SearchIndexer.exe C:\Program Files (x86)\Google\Update\1.3.21.135\GoogleCrashHandler64.exe C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe C:\Program Files (x86)\Intel\IntelŪ Rapid Storage Technology\IAStorDataMgrSvc.exe C:\Program Files (x86)\Intel\IntelŪ Management Engine Components\LMS\LMS.exe C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\Program Files (x86)\Intel\IntelŪ Management Engine Components\UNS\UNS.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\taskhost.exe C:\Windows\System32\dwm.exe C:\Windows\system32\taskhostex.exe C:\Windows\Explorer.EXE C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.0.1114.318_x64__8wekyb3d8bbwe\LiveComm.exe C:\Windows\System32\RuntimeBroker.exe C:\WINDOWS\System32\igfxtray.exe C:\WINDOWS\System32\hkcmd.exe C:\WINDOWS\System32\igfxpers.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Secunia\PSI\psi_tray.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DBRUpd.exe C:\Program Files\Dell Support Center\uaclauncher.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE C:\Windows\servicing\TrustedInstaller.exe C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16455_none_624a7aa150f57306\TiWorker.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\System32\cscript.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://forums.whatthetech.com/index.php?showtopic=126095 uSearch Bar = Preserve uDefault_Page_URL = hxxp://dell13.msn.com mWinlogon: Userinit = userinit.exe BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll BHO: GetSavin 5.0: {48647ED1-8A5D-43C7-A859-873CC25A2950} - C:\Users\Dusty\AppData\Local\getsavin\ie\getsavin_1367493002.dll BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll BHO: DefaultTab Browser Helper: {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Users\Dusty\AppData\Roaming\DefaultTab\DefaultTab\DefaultTabBHO.dll BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll uRun: [AllMyNotes] C:\Program Files (x86)\AllMyNotes Organizer\AllMyNotes.exe -autostartup uRun: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\Messenger\YahooMessenger.exe" -quiet uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe uRun: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe uRun: [com.apple.dav.bookmarks.daemon] C:\Program Files (x86)\Common Files\Apple\Internet Services\BookmarkDAV_client.exe uRun: [icq] C:\Users\Dusty\AppData\Roaming\ICQM\icq.exe -CU uRun: [GoogleChromeAutoLaunch_B58D8F1D708201C7D9267F44382F6A5B] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window mRun: [IAStorIcon] C:\Program Files (x86)\Intel\IntelŪ Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\IntelŪ Rapid Storage Technology\IAStorIcon.exe" 60 mRun: [CLMLServer_For_P2G8] "C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe" mRun: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe" mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" StartupFolder: C:\Users\Dusty\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\SECUNI~1.LNK - C:\Program Files (x86)\Secunia\PSI\psi_tray.exe uPolicies-Explorer: NoDriveTypeAutoRun = dword:145 IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001021-0002-0021-ABCDEFFEDCBC} - <orphaned> DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab TCP: NameServer = 192.168.0.1 205.171.3.25 TCP: Interfaces\{E73BAE5A-1B61-4429-A83A-064FE250709B} : DHCPNameServer = 192.168.0.1 205.171.3.25 TCP: Interfaces\{E73BAE5A-1B61-4429-A83A-064FE250709B}\35455494E4D275946494 : DHCPNameServer = 192.168.0.1 205.171.3.25 TCP: Interfaces\{E73BAE5A-1B61-4429-A83A-064FE250709B}\65562796A7F6E6D2D496649653531303C4D203136444 : DHCPNameServer = 192.168.1.1 TCP: Interfaces\{F4F5E397-BCDD-436A-BD36-6929C49F9DB5} : DHCPNameServer = 172.4.1.171 Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll SSODL: WebCheck - <orphaned> mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.64\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe x64-Run: [QuickSet] c:\Program Files\Dell\QuickSet\QuickSet.exe x64-Run: [Dell Audio] c:\Program Files\Cirrus Logic Audio Panel\CirrusAudioPanel_Dell.exe x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned> x64-Notify: igfxcui - igfxdev.dll x64-SSODL: WebCheck - <orphaned> . ================= FIREFOX =================== . FF - ProfilePath - C:\Users\Dusty\AppData\Roaming\Mozilla\Firefox\Profiles\09cw769t.default\ FF - prefs.js: browser.search.selectedEngine - Ask.com FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Intel\IntelŪ Management Engine Components\IPT\npIntelWebAPIIPT.dll FF - plugin: C:\Program Files (x86)\Intel\IntelŪ Management Engine Components\IPT\npIntelWebAPIUpdater.dll FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_169.dll FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll FF - plugin: C:\Windows\SysWOW64\npmproxy.dll FF - ExtSQL: 2013-04-25 11:32; jid1-u9RbFp9JcoEGGw@jetpack; C:\Users\Dusty\AppData\Roaming\Mozilla\Firefox\Profiles\09cw769t.default\extensions\jid1-u9RbFp9JcoEGGw@jetpack.xpi FF - ExtSQL: 2013-04-27 13:28; {E6C1199F-E687-42da-8C24-E7770CC3AE66}; C:\Users\Dusty\AppData\Roaming\Mozilla\Firefox\Profiles\09cw769t.default\extensions\{E6C1199F-E687-42da-8C24-E7770CC3AE66}.xpi FF - ExtSQL: 2013-04-28 06:38; {4cc4a13b-94a6-7568-370d-5f9de54a9c7f}; C:\Users\Dusty\AppData\Roaming\Mozilla\Firefox\Profiles\09cw769t.default\extensions\{4cc4a13b-94a6-7568-370d-5f9de54a9c7f}.xpi FF - ExtSQL: 2013-05-02 07:02; addon@defaulttab.com; C:\Users\Dusty\AppData\Roaming\Mozilla\Firefox\Profiles\09cw769t.default\extensions\addon@defaulttab.com.xpi . ============= SERVICES / DRIVERS =============== . R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-10-26 651832] R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2012-11-15 92536] R2 AECLFilters;Andrea Cirrus Logic Filters Service;C:\Windows\System32\AECLSr64.exe [2012-11-15 99696] R2 BcmBtRSupport;Bluetooth Radio Control Service;C:\Windows\System32\BtwRSupportService.exe [2012-11-15 2247992] R2 DefaultTabUpdate;DefaultTabUpdate;C:\Users\Dusty\AppData\Roaming\DefaultTab\DefaultTab\DTUpdate.exe [2013-5-2 107520] R2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2013-3-13 187912] R2 IAStorDataMgrSvc;IntelŪ Rapid Storage Technology;C:\Program Files (x86)\Intel\IntelŪ Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-11-15 7168] R2 IntelŪ Capability Licensing Service Interface;IntelŪ Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-4-20 635104] R2 jhi_service;IntelŪ Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\IntelŪ Management Engine Components\DAL\Jhi_service.exe [2012-11-15 166720] R2 ogmservice;Online Games Manager;C:\Program Files (x86)\Online Games Manager\ogmservice.exe [2013-3-12 559168] R2 Secunia PSI Agent;Secunia PSI Agent;C:\Program Files (x86)\Secunia\PSI\psia.exe [2013-2-7 1223704] R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [2013-2-21 1914728] R2 UNS;IntelŪ Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\IntelŪ Management Engine Components\UNS\UNS.exe [2012-11-15 365376] R3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\System32\Drivers\bcbtums.sys [2012-11-15 164152] R3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752] R3 btwampfl;btwampfl Bluetooth filter driver;C:\Windows\System32\Drivers\btwampfl.sys [2012-11-15 126776] R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\Drivers\btwl2cap.sys [2012-11-15 39736] R3 CirrusLFD;CS42xxLowerFilter;C:\Windows\System32\Drivers\CSLFDx64.sys [2012-11-15 41328] R3 IntcDAud;IntelŪ Display Audio;C:\Windows\System32\Drivers\IntcDAud.sys [2012-11-15 342528] R3 PSI;PSI;C:\Windows\System32\Drivers\psi_mf_amd64.sys [2013-2-7 18456] R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2012-11-15 683664] S2 CirrusAudioService;Cirrus Audio Service;C:\Program Files\Cirrus Logic Audio Panel\Cirrvus.exe [2012-8-6 7168] S2 DefaultTabSearch;DefaultTabSearch;C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe [2013-2-11 572928] S2 Secunia Update Agent;Secunia Update Agent;C:\Program Files (x86)\Secunia\PSI\sua.exe [2013-2-7 660504] S3 DellRbtn;Airplane Mode Switch;C:\Windows\System32\Drivers\DellRbtn.sys [2012-11-15 10752] S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\Drivers\RtsUStor.sys [2012-11-15 252048] S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\Drivers\usbaapl64.sys [2012-12-13 54784] S3 WUDFWpdMtp;WUDFWpdMtp;C:\Windows\System32\Drivers\WUDFRd.sys [2012-7-25 198656] . =============== Created Last 30 ================ . 2013-05-05 20:10:10 9317456 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{DFF104C4-D944-49F5-86C2-95EE78D3BA34}\mpengine.dll 2013-05-04 19:58:58 193200 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10201.bin 2013-05-04 15:01:15 9317456 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll 2013-05-04 14:03:16 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll 2013-05-03 04:12:42 -------- d-----w- C:\Program Files (x86)\Online Games Manager 2013-05-03 04:12:41 -------- d-----w- C:\ProgramData\Trymedia 2013-05-03 04:12:05 -------- d-----w- C:\GameHouse Games 2013-05-03 04:11:42 -------- d-----w- C:\Program Files (x86)\RealArcade 2013-05-02 11:19:35 -------- d-----w- C:\Users\Dusty\AppData\Roaming\ICQM 2013-05-02 11:16:39 -------- d-----w- C:\Program Files (x86)\DefaultTab 2013-05-02 11:16:34 -------- d-----w- C:\Users\Dusty\AppData\Roaming\DefaultTab 2013-05-02 11:16:23 -------- d-----w- C:\Users\Dusty\AppData\Local\getsavin 2013-05-02 10:16:14 -------- d-----w- C:\Windows\aod 2013-05-02 00:20:28 -------- d-----w- C:\components 2013-05-01 12:35:17 -------- d-----w- C:\Users\Dusty\AppData\Roaming\ICQ-Profile 2013-05-01 01:18:00 108448 ----a-w- C:\Windows\System32\WindowsAccessBridge-64.dll 2013-04-30 04:46:48 -------- d-----w- C:\Program Files (x86)\MyPC Backup 2013-04-30 04:45:47 -------- d-----w- C:\Users\Dusty\AppData\Local\Supreme Savings 2013-04-30 04:45:42 -------- d-----w- C:\Program Files (x86)\Optimizer Pro 2013-04-30 04:37:27 -------- d-----w- C:\Users\Dusty\AppData\Local\AOL 2013-04-30 04:37:20 -------- d-----w- C:\Program Files (x86)\ICQ7.2 2013-04-30 04:36:18 -------- d-----w- C:\Program Files (x86)\OApps 2013-04-28 14:44:24 -------- d-----w- C:\ProgramData\Ask 2013-04-28 14:08:35 -------- d-----w- C:\Users\Dusty\AppData\Local\Apps 2013-04-25 18:33:39 -------- d-----w- C:\Users\Dusty\AppData\Local\Macromedia 2013-04-25 18:13:56 971680 ----a-w- C:\Windows\System32\deployJava1.dll 2013-04-25 18:13:56 1092512 ----a-w- C:\Windows\System32\npDeployJava1.dll 2013-04-24 12:49:58 -------- d-----w- C:\Program Files (x86)\Soft Organizer 2013-04-24 12:49:52 -------- d-----w- C:\Users\Dusty\AppData\Local\ChemTable Software 2013-04-13 12:17:38 375808 ----a-w- C:\Windows\SysWow64\ReAgent.dll 2013-04-13 12:17:38 1011200 ----a-w- C:\Windows\System32\reseteng.dll 2013-04-11 22:47:23 -------- d-----w- C:\Users\Dusty\AppData\Local\Windows Live 2013-04-09 23:46:58 6991592 ----a-w- C:\Windows\System32\ntoskrnl.exe 2013-04-09 23:46:58 4041728 ----a-w- C:\Windows\System32\win32k.sys 2013-04-07 21:28:41 16114176 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll 2013-04-07 21:28:41 15541248 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll 2013-04-07 21:23:15 -------- d-----w- C:\Users\Dusty\AppData\Roaming\PCDr . ==================== Find3M ==================== . 2013-05-04 14:03:10 866720 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll 2013-05-04 14:03:10 788896 ----a-w- C:\Windows\SysWow64\deployJava1.dll 2013-05-02 15:29:56 278800 ------w- C:\Windows\System32\MpSigStub.exe 2013-04-02 22:08:01 78176 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl 2013-04-02 22:08:01 692576 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe 2013-03-07 21:52:09 33958 ----a-w- C:\ProgramData\uninstaller.exe 2013-03-02 10:57:48 337128 ----a-w- C:\Windows\System32\drivers\USBXHCI.SYS 2013-03-02 10:57:46 77544 ----a-w- C:\Windows\System32\drivers\storahci.sys 2013-03-02 10:57:46 332520 ----a-w- C:\Windows\System32\drivers\storport.sys 2013-03-02 10:57:46 283880 ----a-w- C:\Windows\System32\drivers\spaceport.sys 2013-03-02 10:45:20 148712 ----a-w- C:\Windows\System32\drivers\tpm.sys 2013-03-02 10:45:19 194792 ----a-w- C:\Windows\System32\drivers\sdbus.sys 2013-03-02 10:45:10 125160 ----a-w- C:\Windows\System32\drivers\dumpsd.sys 2013-03-02 10:39:39 495336 ----a-w- C:\Windows\System32\drivers\vhdmp.sys 2013-03-02 10:39:38 69864 ----a-w- C:\Windows\System32\drivers\pdc.sys 2013-03-02 10:39:32 327912 ----a-w- C:\Windows\System32\drivers\Classpnp.sys 2013-03-02 09:59:37 2231528 ----a-w- C:\Windows\System32\drivers\tcpip.sys 2013-03-02 09:59:36 411880 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS 2013-03-02 08:24:08 34304 ----a-w- C:\Windows\SysWow64\wuapp.exe 2013-03-02 08:23:43 83968 ----a-w- C:\Windows\SysWow64\wudriver.dll 2013-03-02 08:23:43 125952 ----a-w- C:\Windows\SysWow64\wuwebv.dll 2013-03-02 08:23:30 893952 ----a-w- C:\Windows\SysWow64\winmde.dll 2013-03-02 08:23:30 1338880 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll 2013-03-02 08:23:28 601088 ----a-w- C:\Windows\SysWow64\Windows.Globalization.dll 2013-03-02 08:23:28 504320 ----a-w- C:\Windows\SysWow64\Windows.Security.Authentication.OnlineId.dll 2013-03-02 08:23:19 8857088 ----a-w- C:\Windows\SysWow64\twinui.dll 2013-03-02 08:23:19 246784 ----a-w- C:\Windows\SysWow64\ubpm.dll 2013-03-02 08:23:04 356352 ----a-w- C:\Windows\SysWow64\SettingSync.dll 2013-03-02 08:23:04 100864 ----a-w- C:\Windows\SysWow64\SettingSyncInfo.dll 2013-03-02 08:22:36 357888 ----a-w- C:\Windows\SysWow64\netcfgx.dll 2013-03-02 08:22:32 5091840 ----a-w- C:\Windows\SysWow64\mstscax.dll 2013-03-02 08:22:18 361984 ----a-w- C:\Windows\SysWow64\MFMediaEngine.dll 2013-03-02 08:22:17 850944 ----a-w- C:\Windows\SysWow64\mfasfsrcsnk.dll 2013-03-02 08:21:56 550912 ----a-w- C:\Windows\SysWow64\drvstore.dll 2013-03-02 08:21:52 36352 ----a-w- C:\Windows\SysWow64\DevDispItemProvider.dll 2013-03-02 08:21:40 309760 ----a-w- C:\Windows\SysWow64\BCP47Langs.dll 2013-03-02 08:21:39 2033664 ----a-w- C:\Windows\SysWow64\authui.dll 2013-03-02 08:21:32 145408 ----a-w- C:\Windows\SysWow64\powercfg.cpl 2013-03-02 02:44:59 448512 ----a-w- C:\Windows\System32\SettingSync.dll 2013-03-02 02:44:59 128512 ----a-w- C:\Windows\System32\SettingSyncInfo.dll 2013-03-02 02:44:41 455168 ----a-w- C:\Windows\System32\netcfgx.dll 2013-03-02 02:44:41 117248 ----a-w- C:\Windows\System32\NdisImPlatform.dll 2013-03-02 02:44:38 5978624 ----a-w- C:\Windows\System32\mstscax.dll 2013-03-02 02:44:30 468992 ----a-w- C:\Windows\System32\MFMediaEngine.dll 2013-03-02 02:44:29 1048576 ----a-w- C:\Windows\System32\mfasfsrcsnk.dll 2013-03-02 02:44:08 703488 ----a-w- C:\Windows\System32\drvstore.dll 2013-03-02 02:44:07 150016 ----a-w- C:\Windows\System32\discan.dll 2013-03-02 02:44:05 49152 ----a-w- C:\Windows\System32\DevDispItemProvider.dll 2013-03-02 02:43:59 1933312 ----a-w- C:\Windows\System32\wbem\cimwin32.dll 2013-03-02 02:43:56 389120 ----a-w- C:\Windows\System32\BCP47Langs.dll 2013-03-02 02:43:55 2302464 ----a-w- C:\Windows\System32\authui.dll 2013-03-02 02:43:51 2146304 ----a-w- C:\Windows\System32\actxprxy.dll 2013-03-02 02:43:50 156160 ----a-w- C:\Windows\System32\powercfg.cpl 2013-03-02 02:15:53 26112 ----a-w- C:\Windows\System32\drivers\mouhid.sys 2013-03-01 04:56:33 156672 ----a-w- C:\Windows\System32\drivers\rfcomm.sys 2013-03-01 04:56:18 30720 ----a-w- C:\Windows\System32\drivers\monitor.sys 2013-03-01 04:55:37 1175040 ----a-w- C:\Windows\System32\drivers\bthport.sys 2013-02-21 10:30:16 1766912 ----a-w- C:\Windows\SysWow64\wininet.dll 2013-02-21 10:29:39 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll 2013-02-21 10:29:37 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll 2013-02-21 10:29:37 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll 2013-02-21 10:15:07 2240512 ----a-w- C:\Windows\System32\wininet.dll 2013-02-21 10:15:00 915968 ----a-w- C:\Windows\System32\uxtheme.dll 2013-02-21 10:14:09 3958784 ----a-w- C:\Windows\System32\jscript9.dll 2013-02-21 10:14:05 136704 ----a-w- C:\Windows\System32\iesysprep.dll 2013-02-19 09:53:00 534528 ----a-w- C:\Windows\SysWow64\uxtheme.dll 2013-02-15 07:58:59 39936 ----a-w- C:\Windows\apppatch\apppatch64\acspecfc.dll 2013-02-15 06:35:40 444416 ----a-w- C:\Windows\apppatch\AcSpecfc.dll 2013-02-12 01:30:04 44032 ----a-w- C:\Windows\SysWow64\UXInit.dll 2013-02-12 00:56:19 53760 ----a-w- C:\Windows\System32\UXInit.dll 2013-02-12 00:17:50 20992 ----a-w- C:\Windows\System32\drivers\usb8023.sys 2013-02-07 12:15:22 18456 ----a-w- C:\Windows\System32\drivers\psi_mf_amd64.sys 2013-02-07 01:33:01 754176 ----a-w- C:\Windows\SysWow64\actxprxy.dll 2013-02-05 22:31:11 622080 ----a-w- C:\Windows\System32\drivers\srv2.sys 2013-02-05 22:29:09 370688 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys 2013-02-05 22:28:48 247808 ----a-w- C:\Windows\System32\drivers\srvnet.sys 2013-02-05 22:28:36 215552 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys . ============= FINISH: 13:22:45.45 =============== . Attached File  MBR.zip   542bytes   39 downloads . aswMBR version 0.9.9.1771 CopyrightĐ 2011 AVAST Software Run date: 2013-05-05 13:35:00 ----------------------------- 13:35:00.879 OS Version: Windows x64 6.2.9200 13:35:00.879 Number of processors: 4 586 0x2A07 13:35:00.879 ComputerName: LAPTOP UserName: Dusty 13:35:01.098 Initialze error 1 13:37:52.797 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000037 13:37:52.797 Disk 0 Vendor: ST500LM012_HN-M500MBB 2AR20003 Size: 476940MB BusType: 11 13:37:52.828 Disk 0 MBR read successfully 13:37:52.828 Disk 0 MBR scan 13:37:52.828 Disk 0 Windows 7 default MBR code 13:37:52.828 Disk 0 Partition 1 00 EE GPT 2097151 MB offset 1 13:37:52.828 Disk 0 scanning C:\Windows\system32\drivers 13:37:52.844 Service scanning 13:37:53.503 Modules scanning 13:37:53.503 Disk 0 trace - called modules: 13:37:53.519 13:37:53.519 Scan finished successfully 13:38:03.207 Disk 0 MBR has been saved successfully to "C:\Users\Dusty\Desktop\MBR.dat" 13:38:03.207 The log file has been saved successfully to "C:\Users\Dusty\Desktop\aswMBR.txt"

Edited by whiteroses35, 05 May 2013 - 03:02 PM.


#4 CatByte

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Posted 05 May 2013 - 03:46 PM

Please run the following:


Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right-mouse click JRT.exe and select Run as administrator
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message


NEXT


Download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply


NEXT


Please download Malwarebytes Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish


#5 whiteroses35

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Posted 05 May 2013 - 08:20 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 4.9.3 (04.29.2013:2) OS: Windows 8 x64 Ran by Dusty on Sun 05/05/2013 at 18:56:20.11 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services Successfully stopped: [Service] defaulttabsearch Failed to delete: [Service] defaulttabsearch Failed to stop: [Service] defaulttabupdate ~~~ Registry Values Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{D4027C7F-154A-4066-A1AD-4243D8127440} ~~~ Registry Keys Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1 Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\conduit Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\default tab Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\default tab Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\defaulttab Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\defaulttab Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\Software\conduit Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\Software\conduitsearchscopes Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\Software\crossrider Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\Software\defaulttab Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\Software\pricegong Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\Software\smartbar Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{B9A22AD9-750D-4CC4-B3E6-6B13317C9942} Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01} Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01} ~~~ Files Failed to delete: [File] "C:\end" ~~~ Folders Failed to delete: [Folder] "C:\ProgramData\installmate" Failed to delete: [Folder] "C:\ProgramData\trymedia" Failed to delete: [Folder] "C:\Users\Dusty\AppData\Roaming\defaulttab" Successfully deleted: [Folder] "C:\Users\Dusty\appdata\local\conduit" Successfully deleted: [Folder] "C:\Users\Dusty\appdata\local\discount buddy" Successfully deleted: [Folder] "C:\Users\Dusty\appdata\local\getsavin" Successfully deleted: [Folder] "C:\Users\Dusty\appdata\local\supreme savings" Successfully deleted: [Folder] "C:\Users\Dusty\appdata\local\swvupdater" Successfully deleted: [Folder] "C:\Users\Dusty\appdata\local\visi_coupon" Successfully deleted: [Folder] "C:\Users\Dusty\appdata\locallow\conduit" Successfully deleted: [Folder] "C:\Users\Dusty\appdata\locallow\pricegong" Failed to delete: [Folder] "C:\Program Files (x86)\conduit" Failed to delete: [Folder] "C:\Program Files (x86)\defaulttab" Failed to delete: [Folder] "C:\Program Files (x86)\oapps" Failed to delete: [Folder] "C:\Program Files (x86)\optimizer pro" Failed to delete: [Folder] "C:\ProgramData\ask" ~~~ FireFox Successfully deleted: [File] "C:\Users\Dusty\AppData\Roaming\mozilla\firefox\profiles\09cw769t.default\extensions\jid1-u9RbFp9JcoEGGw@jetpack.xpi" Successfully deleted: [File] C:\Users\Dusty\AppData\Roaming\mozilla\firefox\profiles\09cw769t.default\extensions\addon@defaulttab.com.xpi Successfully deleted: [File] C:\Users\Dusty\AppData\Roaming\mozilla\firefox\profiles\09cw769t.default\searchplugins\askcom.xml Successfully deleted: [File] C:\Users\Dusty\AppData\Roaming\mozilla\firefox\profiles\09cw769t.default\searchplugins\search.xml Successfully deleted: [Folder] C:\Users\Dusty\AppData\Roaming\mozilla\firefox\profiles\09cw769t.default\extensions\getsavin@jetpack Successfully deleted the following from C:\Users\Dusty\AppData\Roaming\mozilla\firefox\profiles\09cw769t.default\prefs.js user_pref("browser.search.order.1", "Ask.com"); user_pref("browser.search.selectedEngine", "Ask.com"); user_pref("extensions.defaulttab.active.affiliate", 2401); user_pref("extensions.defaulttab.active.overridechromesearch", false); user_pref("extensions.defaulttab.active.overridekeywordsearch", false); user_pref("extensions.defaulttab.browserID", "85B07BE61B66FD68435A647431A1E93C"); user_pref("extensions.defaulttab.config", "{\"status\": \"ok\", \"config\": {\"dns_error_handling\": \"Scenario_1,Scenario_2\", \"set_default_search\": \"Search|Conduit\", \"w user_pref("extensions.defaulttab.firstrun", false); user_pref("extensions.defaulttab.installedVersion", "1.4.4"); Emptied folder: C:\Users\Dusty\AppData\Roaming\mozilla\firefox\profiles\09cw769t.default\minidumps [3 files] ~~~ Chrome Successfully deleted: [Folder] C:\Users\Dusty\appdata\local\Google\Chrome\User Data\Default\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc Failed to delete: [Registry Key]] HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc Failed to delete: [Registry Key]] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Google\Chrome\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Sun 05/05/2013 at 18:58:23.82 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ # AdwCleaner v2.300 - Logfile created 05/05/2013 at 19:04:43 # Updated 28/04/2013 by Xplode # Operating system : Windows 8 (64 bits) # User : Dusty - LAPTOP # Boot Mode : Normal # Running from : C:\Users\Dusty\Downloads\adwcleaner.exe # Option [Delete] ***** [Services] ***** Stopped & Deleted : DefaultTabSearch Stopped & Deleted : DefaultTabUpdate ***** [Files / Folders] ***** File Deleted : C:\END Folder Deleted : C:\Program Files (x86)\Conduit Folder Deleted : C:\Program Files (x86)\DefaultTab Folder Deleted : C:\Program Files (x86)\OApps Folder Deleted : C:\Program Files (x86)\Optimizer Pro Folder Deleted : C:\ProgramData\Ask Folder Deleted : C:\ProgramData\InstallMate Folder Deleted : C:\ProgramData\Trymedia Folder Deleted : C:\Users\Dusty\AppData\Roaming\DefaultTab ***** [Registry] ***** Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7F6AFBF1-E065-4627-A2FD-810366367D01} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7F6AFBF1-E065-4627-A2FD-810366367D01} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKCU\Software\SearchProtect Key Deleted : HKLM\Software\Conduit Key Deleted : HKLM\Software\Default Tab Key Deleted : HKLM\Software\DefaultTab Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7F6AFBF1-E065-4627-A2FD-810366367D01} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7F6AFBF1-E065-4627-A2FD-810366367D01} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\DefaultTab Key Deleted : HKLM\SOFTWARE\Classes\Interface\{17B10E59-09E1-4C39-A738-6774D7AB7778} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1AD2049E-E483-4425-8555-8E0775ACB631} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2D73F2D0-2FAB-458E-977D-2F9050E0ED60} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3E9469AF-E866-4476-B767-810630F1F6E7} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{47700C35-9E3E-4DAD-934C-0CE28A87237C} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{716E443D-7CAA-44F1-866B-F45D00E712CC} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{72063D77-7590-4DA9-A7F8-F5ECAF3632C4} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7FC87AC5-FA93-476E-A32C-A941229DED0B} Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}] ***** [Internet Browsers] ***** -\\ Internet Explorer v10.0.9200.16537 [OK] Registry is clean. -\\ Mozilla Firefox v20.0.1 (en-US) File : C:\Users\Dusty\AppData\Roaming\Mozilla\Firefox\Profiles\09cw769t.default\prefs.js Deleted : user_pref("extensions.defaulttab.config", "{\"status\": \"ok\", \"config\": {\"dns_error_handling\":[...] -\\ Google Chrome v26.0.1410.64 File : C:\Users\Dusty\AppData\Local\Google\Chrome\User Data\Default\Preferences [OK] File is clean. ************************* AdwCleaner[S1].txt - [4687 octets] - [05/05/2013 19:04:43] ########## EOF - C:\AdwCleaner[S1].txt - [4747 octets] ########## Malwarebytes Anti-Malware (Trial) 1.75.0.1300 www.malwarebytes.org Database version: v2013.05.06.01 Windows 8 x64 NTFS Internet Explorer 10.0.9200.16540 Dusty :: LAPTOP [administrator] Protection: Enabled 5/5/2013 7:12:46 PM mbam-log-2013-05-05 (19-12-46).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 209773 Time elapsed: 3 minute(s), 19 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 1 HKCU\SOFTWARE\Trymedia Systems (Adware.TryMedia) -> Quarantined and deleted successfully. Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) i lost the report it said none were found tho.....where do i go to get the report?

Edited by whiteroses35, 05 May 2013 - 09:46 PM.


#6 CatByte

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Posted 06 May 2013 - 12:18 PM

i lost the report it said none were found tho.....where do i go to get the report?


are you referring to the ESET report? As long as nothing was found, that's fine

How is the computer running now?

Are there any outstanding issues?

#7 whiteroses35

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Posted 06 May 2013 - 05:36 PM

yes i lost the ESET report but like i said it found nothing the pc seems to be running faster like when it was brand new the only other problem i am still having is i cant get into pogo to play my games...it always tells me there is no updated java and i have tried all the things people have suggested...reinstall clean install and everything and nothing works. but the laptop seems good as new that was a lot of scans...i think next week i will have to do the same with the desktop it is very slow and manny error messages.. so this means we are done and all is good?!?!/ I really appreciate the help and patience you helped me with. i know thank you seems so little say when it mean soo much oh i do got a couple questions...i seen a couple places on my scan reports it said windows denfenders was the av control i thought i had diabled that and was using zone alarm is there a conflict going on there? why didnt any of the anti virus programs catch the infection? maybe i need to change settings or something...could u help me with that? if not is kewl...thanks for the help u gave me already do u wanna read the java consule note? my java is updated and enabled and pogo still says outdated in all three browsers: ie, mozilla and chrome i tried to copy and paste the report and it said was too long. so lemme know if u wanna read it and how i should send to u thank you soo very much again

Edited by whiteroses35, 06 May 2013 - 06:05 PM.


#8 CatByte

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Posted 06 May 2013 - 06:07 PM

are you able to access your games on the UK site?
uk.pogo.com


have you tried uninstalling all the versions of Java entirely, then installing from the manual installer?

http://java.com/en/download/index.jsp

Zone Alarm shouldn't interfere with Windows Defender

Not every security program can catch everything unfortunately, so you have to be vigilant and be careful what you download and click on

Right click and delete all the logs and tools I had you download, then you should be good to go.

Windows 8 is still a new operating system for us, and not a lot of the specialized tools work on it yet.

So it's a good idea to make regular back-ups, then refresh it every once in a while if it is acting up.

#9 whiteroses35

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Posted 07 May 2013 - 07:17 AM

i just tried uk pogo same error message...i read somewhere it was the update 21 that was causing the problems..so i uninstalled and went back to the other one before the update didnt work!! ok will delete all the scans and tools thank you soo very much and yes i will be more careful and specially not let my grandkids play on the laptop will get the desktop running and they can use that!! i am soo far not impressed with either windows 7 or 8 i really liked XP but knew i had to upgrade so i did and am still learning the different stuff for each version okie dokie we r good to go and thank you again

#10 CatByte

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Posted 07 May 2013 - 05:34 PM

you are welcome stay safe ~CB

#11 CatByte

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Posted 07 May 2013 - 05:34 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.



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